Though the home itself was lovely, the management of the property soured our experience. We arrived a few minutes ahead of our check-in time to drop off vehicles and found the house was not cleaned at all. Cleaning crews were at the neighboring house and informed us that ours was not scheduled to be cleaned because they were told it wasn't to be rented. To their credit, they began to quickly work on the house to get it ready. When I informed Cozi mgmt of this, the response I got was "the cleaning staff gave you the wrong information" and that "since we don't just clean our houses, we sanitize them, the cleaning team is taking an additional 15 minutes longer than expected." Expecting the house to be ready by 4:15, we left to kill time around town. We arrived back at the house after 5pm and it was still not ready. A deep clean was not what we walked into. There was still make-up and hand prints on the bathroom doors from the previous renters. I know the cleaning crew worked feverishly to get things ready (and they were deeply apologetic about the house not being ready upon our arrival), but in their haste we were left without coffee, paper towels, toilet paper, trash bags or enough bath/hand towels to last the duration of our stay. In addition to that, mgmt did not inform us that the washing machine was broken ahead of our arrival. We would've happily washed a load of towels if the machine was working. Overall, disappointed with Cozi's management.
I do not plan to rent another property managed by Cozi. If you plan on renting this house, I suggest you check with mgmt ahead of time on availability of the amenities shown on the listing.