2/10 Terrible
Alixandra
Viajó con su familia, Viajó en grupo
27 may. 2024
Le gustó: Estado de la propiedad e instalaciones
No le gustó: Servicios
rented this cabin for memorial day weekend for a wedding 6 miles from the location. i received texts from the owner (or so i thought) confirming my reservation. but at 10pm, a car pulled up to this remote location and knocked on the door to tell us the cabin was theirs for the weekend (they had the code to get in, easily could have stolen our stuff). they called the host and she proceeded to kick us out because the other party were “repeat customers” who were there to “enjoy the amenities” while we were there for a wedding. i had a migraine and could not drive, but she did not care. we had to make our own reservation for a hotel. my brother had to tell her several times that we would not be leaving without a refund, so eventually she conceded that she would pay the difference for the hotel and our trip would cost the same (it did not).
she was condescending. she took absolutely no blame for her catastrophic failure to run a business. she told my brother that her goal was to “bring in as much money as possible without ever speaking to a customer.” she has software that handles all of her automated texts and bookings so she can pretend to be hospitable without lifting a finger. and this failure was the software’s fault, not hers. at midnight, i had to have someone else drive my car so we could go 35 mins away from our booking (41 mins away from the venue). i proceeded to have one of the worst weekends of my entire life. so beware. lydia has no integrity. book somewhere else.
Alixandra
Se hospedó 3 noches en mayo de 2024