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Opiniones sobre Fitzroy Island Resort

4.5 out of 5
Fitzroy Island Resort
Fitzroy Island via Cairns, Fitzroy Island, QLD

Opiniones

8,2

Muy bueno

Evaluación: 10 - Excelente. 365 de 895 opiniones" "
Evaluación: 8 - Bueno. 338 de 895 opiniones" "
Evaluación: 6 - Aceptable. 111 de 895 opiniones" "
Evaluación: 4 - Mediocre. 57 de 895 opiniones" "
Evaluación: 2 - Terrible. 24 de 895 opiniones" "

8,2/10

Limpieza

8,0/10

Personal y atención

7,6/10

Servicios

7,8/10

Estado de la propiedad e instalaciones

7,6/10

Cuidado del medio ambiente

Opiniones

4/10 Mediocre

M Fernanda, Mexico

Le gustó: Limpieza, comodidad de la habitación
Cuidado con su llegada y salida del avion
No pudimos quedarnos en este hotel porque nadie nos comento que solo hay ciertos traslados a la isla en ciertos horarios. Nuestro vuelo llego y ya habia salido el ultimo barco y para el regreso no alcanzabamos nuestro avion. Total ni nos pudimos quedar y perdimos nuestro dinero. Muy mala experiencia.
Se hospedó 2 noches en marzo de 2018

6/10 Aceptable

Guadalupe del Mar

Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención
MAL TRATO Y MAL EQUIPADO
MUY MALA ATENCIÓN, LOS EMPLEADOS MAL EDUCADOS, NO HAY BEBIDAS EN LAS MAQUINAS EXPENDEDORAS, NINGUN EMPLEADO TE VENDE 1 BOTELLA DE AGUA A PARTIR DE LAS 22HS Y LA GERENTE SRA. S. PARK CUANDO LE EXPUSE MI QUEJA POR LA FALTA DE VENTA DE AGUA PARA TOMAR UN MEDICAMENTO, ME DIJO QUE TOME AGUA DE LA CANILLA O GRIFO. LA ATENCIÓN ES MUY MALA NO VUELVO MAS A ESE HOTEL

8/10 Bueno

Mercedes

Le gustó: Limpieza, personal y atención
Lo mejor el entorno
Wifi de pago que solo funciona en la zona de recepción, no funciona en otras zonas comunes donde dicen que es zona wifi (bar piscina, y bar restaurant Foxy) La carta del Foxys muy repetitiva. El otro restaurant muy caro. El entorno lo mejor: playa para snorkel, para kayak, caminos por la montaña, ...

4/10 Mediocre

Izzy

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024

6/10 Aceptable

Anita

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
Our main door did not lock. So at 9pm as I had just finished showering the kids a man pulled our door open and said we were too noisy. The stair ways up to our apartment had animal faeces and junk in it. The Smell and visable mould in the second bedroom was unbearable to stay in. The staff were nice and snorkelling was amazing. The pool was beautiful.
Se hospedó 3 noches en enero de 2024

8/10 Bueno

Leonardo

Le gustó: Personal y atención, comodidad de la habitación
relax
buon hotel, da migliorare le pulizie e la colazione che, anche se inclusa, aveva poca scelta
Se hospedó 3 noches en enero de 2024

6/10 Aceptable

Naomi

Le gustó: Personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
The employees are incredible. So friendly and helpful beyond normal standards of service. Can’t rate them high enough. The facilities however are worn, broken and on a horrible state of disrepair
Se hospedó 4 noches en enero de 2024

10/10 Excelente

Olivia Pia

Se hospedó 5 noches en diciembre de 2023

10/10 Excelente

yamagiwa

Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Rooms great
Well appointed rooms. Post cyclone but handled well. Property needs some tlc but the rooms were great
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Teresa

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Adequate accommodations and facilities. Turtle tour was 45 min and just saw one turtle in one tank not the medical facilities at all. Boat tour for snorkeling wasn’t worth it- didn’t see anything different than you see from the beach (make sure you snorkel both the area in front of the resort and down by white rock).
Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Molly

Se hospedó 3 noches en diciembre de 2023

8/10 Bueno

saotome

Viajó con su pareja
No le gustó: Personal y atención, estado de la propiedad e instalaciones
窓ガラスに鳥のフンが付いていて　不潔な部屋に見えました。
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Anne

Viajó con su pareja
Loved the grounds and the beaches
Se hospedó 3 noches en octubre de 2023

6/10 Aceptable

Anne

Le gustó: Comodidad de la habitación
No le gustó: Limpieza, personal y atención
Bad cleaning, cancelling of trip
Positive things: Beautiful island and spacious apartment with good facilities. Friendly staff in the reception and restaurant. Negative things: 1. Cleaning was really bad: old dirty towel from previous guests was still there, the bath room was dirty and so was the balcony. This is not what we had expected, especially as the hotel price was VERY high. 2. Our trip with the glass bottom boat was cancelled. No new trip was offered later the same day, when the boat was fixed. The tour staff did not care. For us, who can't swim, it means that we lost the opportunity to see the reef - our main reason to visit the island. This was a once in the lifetime travel (20.000 km) from Denmark, so we are very disappointed, especially about the feeling that the hotel did not care - it is like a big holiday factory.
Se hospedó 3 noches en octubre de 2023

10/10 Excelente

LeeAnn

Se hospedó 1 noche en agosto de 2023

6/10 Aceptable

Vladimir, Surrey

Viajó con su pareja
Le gustó: Limpieza, servicios
There is only one resort on this island so it’s quiet nice however a lot of ships are coming with tourists during the day so some beaches are crowd. We did not like the service Maintenance we asked for 2 plates and knifes waited 3 hours no response Needed to call again Diving shop There are Hugh lines when are you coming around 3 pm no pools towels They send to reception deck. They have people for check in. Need to wait again. 2 persons are servicing one couple, asked for towel they pretended to be busy. Restaurant Working hours for breakfast 9-11 am. We and other couple arrived at 10 am, they said no more reservation despite on a lot of tables were vacant.
Se hospedó 3 noches en octubre de 2023

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
We paid for an upgrade as the original room was quite dark. Ended up with a lovely one bed suite.
Se hospedó 5 noches en octubre de 2023

6/10 Aceptable

Timothy

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
Beautiful Island wish we had known to take breakfast food as unit fully equipped kitchen although dishwasher out of order. Only option to eat was overpriced restaurant or Foxy's Bar which was ok. Small general which did not sell milk or bread so forced to eat at the two restaurant options.
Se hospedó 2 noches en septiembre de 2023

6/10 Aceptable

Stella E

No le gustó: Limpieza, comodidad de la habitación
Mouldy
Room smelt of mould so after lots of hassling got given another room Bed very uncomfortable
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Michelle

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Stayed in the two-bedroom apartment,.The apartment it self was amazing overlooking welcome bay, it was bright and clean the connecting studio was as expected quite dark with only one window overlooking the walkway at the back of the property. After reading the reviews we did bring our own food over however the quality of food at both restaurants was really good. The staff were all lovely and helpful and the island is amazing, got to see lots of turtles.
Se hospedó 4 noches en agosto de 2023

8/10 Bueno

Cliente verificado

Viajó con su familia
No le gustó: Estado de la propiedad e instalaciones
The resort needs money spent on it
Se hospedó 2 noches en agosto de 2023

6/10 Aceptable

Richard

Le gustó: Limpieza
Resort is nice if you stay for more than a day or 2 you will be bored as not much to do. The restaurants are over priced bar food with limited menus and i had my diving cancelled numerous days due to staff issues.
Se hospedó 5 noches en julio de 2023

4/10 Mediocre

Alan

Viajó con su familia
No le gustó: Comodidad de la habitación
Upscale back-packers, not a 4.5 star resort!
An upscale back-packers' resort, not a 4.5 star resort. Room smelled of sewerage and damp. There is one restaurant with a limited menu or a cafe style bar called Foxys which is basic, underwhelming with greasy food. No daily room clean. A beautiful island, however the resort over promised and under delivered.
Se hospedó 3 noches en julio de 2023

10/10 Excelente

Lorraine

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Fabulous staff,friendly and helpful
Se hospedó 4 noches en julio de 2023

10/10 Excelente

christine

Se hospedó 1 noche en julio de 2023

8/10 Bueno

christine

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
My daughter participated in a work-study program through her school so was on the island for a total of 12 days. I met up with her at the end of her trip to go diving and enjoy the island a bit. The staff at the check in desk were friendly and incredibly helpful. They went above and beyond to try and help us out no matter what the time. I completed a total of 2 dives with a dive master named Violet. Her enthusiasm and love of the sport was obvious. The weather the second day was cooler and too cold for us to dive with the shortie wetsuits provided so we hiked the Summit Trail instead. Beautiful overlooks and a must if you are physically able! Our AC was not working which ended up not being a big deal as it was winter, and the technician who was sent to check it out was prompt and courteous. Overall a nice experience! Two to 3 days is a good timeframe in order to see what the island has to offer.
Se hospedó 1 noche en julio de 2023

10/10 Excelente

Marten

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Unique location on an island adjacent to a National Park. Very close to beach with sea turtles visible when snorkeling off the beach. Dining options are limited - - this is a remote island
Se hospedó 2 noches en julio de 2023

6/10 Aceptable

christine

Se hospedó 2 noches en julio de 2023

8/10 Bueno

Maria

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
We wished there was a hot tub especially since the time we were there, it was rainy and cold.
Se hospedó 1 noche en julio de 2023

10/10 Excelente

Abhishek

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en mayo de 2023

4/10 Mediocre

Lauren

Se hospedó 3 noches en mayo de 2023

10/10 Excelente

Campbell

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios
Stunning island with beautiful beaches and great walks. Property could do with a freshen up but still very comfortable. Staff very friendly.
Se hospedó 4 noches en mayo de 2023

8/10 Bueno

Brittany

Se hospedó 2 noches en abril de 2023

8/10 Bueno

Dominic

Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención
Fitzroy island is such a beautiful place definitely a not to miss location there is one complaint about the island unfortunately and that is the staff that run the island and also the workers . I’ve never met such a bunch of sad sack people with not an ounce of hospitality or character in any of them! I’m not to sure what the deal is with the staff but looks like they are all forced to be there against their own will. Some of the staff have no clue what is going on nor do they care. Other than the staff the island has a unique appeal about it that is highly recommended to visit just don’t expect to see the staff happy or smile in the process.
Se hospedó 5 noches en abril de 2023

8/10 Bueno

Minami

Le gustó: Servicios
Se hospedó 1 noche en abril de 2023

10/10 Excelente

julie-ann

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Friendly staff ,beautiful location,lovely suite
Se hospedó 2 noches en abril de 2023

2/10 Terrible

Anne

Viajó con su familia
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Booked 2 King studios. Terrible location, back of complex, only window looking out back onto walkway used by everyone so you needed to close blinds for privacy so no natural light and as walkway used by everyone constant noice. I booked 2 studios, but if I'd realised they were so bad, i would have happily spent extra to get a 2 bedroom room. So as far as the resort goes, it was bad. Maybe we were punished for using a booking agent. Went to Foxys for cocktails, told not enough staff to make them so headed to Zephrys but couldn't order a cocktail until we went thru the process of booking a table, then waiting 5 minutes for a staff member to take our order, then waiting 25 minutes for our order not to arrive, to be told a mix-up had occurred with order. Told them to cancel order, which was agreed, and moved to Roxy's. All good but had to fight on check out to stop payment for cocktails being charged for drinks never received. Went to Roxys and ordered dinner. Brother in Law ordered Burger before me. Advised him they took Frozen Burgers from freezer and dropped in deep frier. Thought a little amusing but when burger arrived it was so burned black. Urged him to return but he said no, at end of meal confirmed terrible, other meals okay...dont buy the burger. So if you stay at Fitzroy resort don't use king studios, rooms 102 & 104 worst ever.
Se hospedó 1 noche en abril de 2023

10/10 Excelente

Jemma

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios
No le gustó: Estado de la propiedad e instalaciones
Absolutely beautiful property, our room was a bit let down and could have done with some maintenance. Some random bugs kept flying up from our bathroom sink so had to push plug down but otherwise did the job for a few nights and staff were nothing but helpful! Lauren who took our snorkel safari was amazing and so kind! Would definitely recommend!
Se hospedó 2 noches en abril de 2023

10/10 Excelente

Martin

Viajó con su pareja
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful setting ,clean, small defects in room,broken bathroom tile , but overall excellent.
Se hospedó 2 noches en abril de 2023

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en marzo de 2023

4/10 Mediocre

raymond

Viajó en grupo
No le gustó: Personal y atención, estado de la propiedad e instalaciones
Disappointing
Beautiful island spoilt by poor customer service and bad management at the resort. It was being run by backpackers for backpackers, none of the staff couldnt give a dam about the customers. The apartment had a full kitchen but the so called general store had nothing that you could cook only pies and muffins, not even butter for your toast. Foxys beach bar / cafe was only open lunchtimes and Friday evening the Zephers the main restaurant had a very limited menu and if you didn’t book they turned you away. The pool bar was closed in the evening even though it should be open until 8 pm. We asked for a pinacollada and the barman said no, I’ve run out of coconut juice, the restaurant bar had some but he couldn’t be bothered to get it so I had to get it myself, he wasn’t bothered at all , very poor service in every way ,such a shame as such a beautiful place. The hotel seemed to be run by young kids who just did as little as possible and most of them could be found out the back playing with their phones. Very disappointed
Se hospedó 3 noches en marzo de 2023

10/10 Excelente

Angelica A

Se hospedó 3 noches en marzo de 2023

10/10 Excelente

Aaron

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful island getaway, nudey beach is epic
Se hospedó 2 noches en marzo de 2023

8/10 Bueno

kennex

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
I like the friendliness of staffs. I don’t like no wifi at room and limited amenities in room and no proper maintenance of property with stain on bathroom floor, ceiling and door.
Se hospedó 4 noches en febrero de 2023

6/10 Aceptable

Christopher

Viajó con su pareja
Le gustó: Personal y atención
Standard rooms have no daylight to speak off food at foxys disgusting at zephyr expensive pool area beautiful staff great would not stay again
Se hospedó 5 noches en enero de 2023

10/10 Excelente

Maria

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Wonderful hotel beautiful place
Everything was perfect, I really enjoyed stay at the island, so relaxing and beautiful Thanks
Se hospedó 2 noches en enero de 2023

10/10 Excelente

James

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful location, great facilities, snorkelling and turtles off the beach.
Se hospedó 1 noche en enero de 2023

6/10 Aceptable

Jean-François

Se hospedó 1 noche en enero de 2023

10/10 Excelente

Catalin, Gatineau

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Clean place. Extremely friendly staff. Restaurants not very expensive. ..and the snorkelling!