Vista desde la propiedad

Opiniones sobre Royalton Blue Waters Montego Bay, An Autograph Collection All Inclusive Resort

4.5 out of 5

Opiniones

7,8

Bueno

Evaluación: 10 - Excelente. 456 de 1002 opiniones" "
Evaluación: 8 - Bueno. 242 de 1002 opiniones" "
Evaluación: 6 - Aceptable. 133 de 1002 opiniones" "
Evaluación: 4 - Mediocre. 75 de 1002 opiniones" "
Evaluación: 2 - Terrible. 96 de 1002 opiniones" "

8,8/10

Limpieza

8,2/10

Personal y atención

8,4/10

Servicios

8,4/10

Estado de la propiedad e instalaciones

8,2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Susana

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en septiembre de 2023
Respuesta de Management Team el 11 sept. 2023
Dear Susana, Thank you for choosing Royalton Blue Waters for your recent vacation.It was a pleasure hosting you and we hope to welcome you again.Regards,

2/10 Terrible

Luane

No le gustó: Personal y atención
Disappointed
Se hospedó 1 noche en enero de 2022
Respuesta de Royalton Blue Waters el 10 ene. 2022
Dear Luane, Thank you for taking the time to write a review. We are very disappointed to know that you did not have a good time; please accept our sincerest apology for any inconvenience that you encountered. It was a pleasure to serve you and we hope to have the opportunity to host you to an experience surpassing your last. Regards

10/10 Excelente

Genevieve

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en octubre de 2021
Respuesta de Royalton Blue Waters el 20 oct. 2021
Dear Genevieve, Thank you for sharing your recent vacation experience with us. We are extremely happy to read that you had a good time with us and we cannot wait to host you again. Regards

10/10 Excelente

Jorge Emanuel Salles

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se merece 5 estrellas
Se hospedó 4 noches en septiembre de 2021
Respuesta de Royalton Blue Waters el 21 sept. 2021
Dear Jorge, Thank you for sharing your recent vacation experience with us. We are delighted to read that you had a good time with us and it would be an absolute pleasure to host you again. Regards

8/10 Bueno

Pedro

Viajó con su familia
Le gustó: Limpieza, personal y atención, comodidad de la habitación
Vacaciones divertidas y seguras
Fue muy bien , tenía muchas medidas de seguridad para el COVID , los niños se divirtieron mucho, la comida fue buena , aunque debido a la baja ocupación solo había abierto 2 restaurantes que se alternaban . La habitación me pareció un poco pequeña en comparación al Royalton Negril y tan solo tuve problemas con la reposición del aseo que la señora de la limpieza no repuso ningún día.
Se hospedó 3 noches en enero de 2021
Respuesta de Royalton Blue Waters el 19 ene. 2021
Dear Pedro, We are delighted that you had a good time with us and we apologize for any inconvenience that you encountered; your feedback was shared with the team for review and attention. Thank you for sharing your experience with us and we look forward to welcoming you again. Regards

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
El regreso no me gusto jaja. Todo perfecto. El avion el hotel el pago todo bien cicronisqdo
Se hospedó 5 noches en julio de 2019
Respuesta de Royalton Blue Waters el 29 jul. 2019
Dear Valued Guest, Thank you for taking the time to share your experience with us. We are happy that you had a wonderful time and we look forward to welcoming you again. Regards

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Muy organizado. Se fue muchas veces la luz...
Muy bien.
Se hospedó 6 noches en noviembre de 2017
Dear Valued guest, Thank you for sharing your experience and we are more than happy to welcome you to another great vacation. Regards

10/10 Excelente

Allicia

Viajó con su familia y niños pequeños, Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff was exceptional and there service outstanding
Se hospedó 5 noches en mayo de 2024

2/10 Terrible

Molly

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 5 noches en mayo de 2024

10/10 Excelente

Opal

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The servers were very attentive and kind, kinda hated the lay out of the bathrooms since after you use the toilet you dont have a sink to use in the same section to make sure bacteria isn't being spread.
Se hospedó 1 noche en mayo de 2024
Respuesta de Management Team. el 9 may. 2024
Dear Opal,Thank you for taking the time to share your feedback about your recent stay at Royalton Blue Waters. We are pleased to hear that you found our servers to be attentive and kind; providing exceptional service is a top priority for us.We appreciate your constructive feedback regarding the layout of the bathrooms. Your concern about hygiene and preventing the spread of bacteria is important to us, and we will review our facilities to see how we can improve in this area. Your feedback helps us identify areas where we can enhance the guest experience, and we thank you for bringing this matter to our attention.We value your patronage and hope that despite this concern, you were able to enjoy the rest of your stay with us. Warm regards,

2/10 Terrible

Darren

Viajó en grupo
No le gustó: Personal y atención, estado de la propiedad e instalaciones
Supervisors and management need to be fired immediately. They overbook the hotel and place you in room styles you did not purchase. Also, management is very rude. They screwed us and we felt very stuck because we had already paid for room and we had no other place to go because rooms elsewhere were also booked. Dorothy doesn’t know what she is doing and need to be replaced. Berry the bartender is the best thing the have on this property. He is very friendly kind and know how to lift everyone spirits. I will never stay at anyone royalton property.
Se hospedó 3 noches en mayo de 2024
Respuesta de Management Team. el 9 may. 2024
Hello Darren,Thank you for sharing your feedback about your recent experience at Royalton Blue Waters. We deeply regret to hear about the challenges you encountered during your stay and apologize for any inconvenience or frustration you experienced.It is unacceptable that you were placed in room styles that did not match your reservation and that you felt stuck due to overbooking. We understand the importance of honoring our guests' reservations and providing them with the accommodations they expect. Your comments regarding our management team are concerning, and we will address this issue promptly to ensure that all of our guests receive the level of service and professionalism they deserve.We appreciate your recognition of Berry, the bartender, and we are delighted to hear that he made a positive impression on your stay. Providing exceptional service is our priority, and we will commend Berry for his outstanding hospitality.Your feedback is invaluable to us as we continually strive to improve our services and guest experiences. We apologize that your stay did not meet your expectations and that you have decided not to stay at any Royalton property in the future.Warm regards,

4/10 Mediocre

Michael, Wheeling

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención
Service was awful. Majority of the staff needs training and/or better management. Some are outright rude. While waiting 40 minutes to book a culinary experience, overheard two guest complaining about cash being stolen from their rooms. Food was terrible. The property itself is great with a wonderful beach and location.
Se hospedó 4 noches en abril de 2024
Respuesta de Management Team. el 9 may. 2024
Dear Michael,Thank you for sharing your feedback regarding your recent stay at Royalton Blue Waters. We sincerely apologize for the disappointing experience you had with our service and the challenges you encountered during your visit.It is disheartening to learn that you found the majority of our staff to be lacking in professionalism and some to be outright rude. Providing exceptional service is a cornerstone of our values, and we regret that we did not meet your expectations in this regard. Your feedback underscores the importance of ongoing training and management oversight, and we will address these areas to ensure that all of our team members are delivering the high level of service that we strive for.We are deeply concerned to hear about the incident you overheard regarding cash being stolen from guests' rooms. Please know that the safety and security of our guests and their belongings are of utmost importance to us. We take such matters very seriously and have initiated a thorough investigation into the situation to ensure that appropriate measures are taken to prevent any recurrence.Regarding the culinary experience booking delay and the quality of the food, we apologize for any inconvenience and disappointment you experienced. Your feedback will be shared with our culinary team and management for review and improvement.We are glad to hear that you enjoyed the property's amenities and beach location despite the challenges you encountered. We hope that you will give us another opportunity to exceed your expectations in the future and provide you with the exceptional experience that you deserve.Warm regards,

10/10 Excelente

Vivian

Le gustó: Servicios
Perfection
Se hospedó 3 noches en abril de 2024
Respuesta de Management Team. el 7 may. 2024
Dear Vivian,Thank you for allowing us to host you and for leaving your feedback. We are happy to learn that you had a great time with us and we look forward to seeing you again soon.Best Wishes,

6/10 Aceptable

Tasha

Viajó con su familia y niños pequeños
1. There were waiters and waitresses that definitely had respect and provided amazing service. 2. They upgraded my room to Diamond Club. Which did not come with any perks and the room is the same as any other regular rooms in the resort. 3. From observation Some employees are only welcoming and kind to diamond club members and people not of color.
Se hospedó 5 noches en abril de 2024
Respuesta de Management Team. el 9 may. 2024
Dear Tasha,We sincerely appreciate you taking the time to provide feedback on your recent experience at Royalton Blue Waters. We are delighted to hear that you received exceptional service from some of our wait staff members. Providing courteous and attentive service is a top priority for us, and we are pleased to hear that we succeeded in this regard.Regarding your experience with the Diamond Club upgrade, we apologize for any confusion or disappointment you may have experienced. The Diamond Club is designed to provide additional amenities and privileges to enhance our guests' stay, and we regret that you did not feel these were adequately provided during your visit. Your feedback is valuable, and we will review our processes to ensure that the benefits of the Diamond Club are clearly communicated and consistently delivered to all guests who opt for this upgrade.Regarding your observation about employee behavior, we take allegations of discrimination very seriously. We strive to create an inclusive and welcoming environment for all of our guests, regardless of race, ethnicity, or membership status. We are deeply concerned to hear that you felt any employees were not treating all guests with the same level of respect and kindness. Rest assured, we will investigate this matter thoroughly and take appropriate action to address any issues identified.Your feedback is instrumental in helping us improve our services and ensure that all of our guests have a positive and enjoyable experience at Royalton Blue Waters. We apologize for any shortcomings you experienced during your stay and thank you for bringing them to our attention. If you have any further concerns or would like to provide additional feedback, please do not hesitate to contact us directly.Warm regards,

10/10 Excelente

Michael

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en abril de 2024
Respuesta de Management Team. el 7 may. 2024
Dear Michael,Thank you for allowing us to host you and for leaving your feedback.We are happy to learn that you had a great time with us and we look forward to seeing you again soon.Best Wishes,

6/10 Aceptable

Brielle

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The lights kept going out
Se hospedó 3 noches en abril de 2024
Respuesta de Management Team. el 1 may. 2024
Dear Brielle,Thank you for allowing us to host you and for leaving your feedback.Your feedback is invaluable to us, and we're committed to ensuring a seamless experience for all our guests. Thank you for choosing to stay with us, and we hope to have the opportunity to exceed your expectations on your next visit.Best Wishes,

10/10 Excelente

Craig

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great beach and restaurants Lazy river needs more water pressure
Se hospedó 5 noches en abril de 2024
Respuesta de Management Team. el 1 may. 2024
Dear Craig,Thank you for your valuable feedback! We're thrilled to hear that you enjoyed our great beach and dining options. Your comments about the lazy river's water pressure are duly noted, and we'll certainly look into ways to enhance this aspect of the experience. We're constantly striving to improve, and your input helps us in our efforts to provide the best possible stay for our guests. We hope to have the pleasure of welcoming you back for an even more enjoyable visit in the future. Thank you for choosing to stay with us!Best Wishes,

6/10 Aceptable

Amber

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones
Never leave your valuable items in the safe or unlocked in your luggage. Some of their workers seems to have sticky fingers, but the resort was beautiful and most of the staff were amazing great ppl.
Se hospedó 5 noches en abril de 2024
Respuesta de Management Team. el 1 may. 2024
Dear Amber,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our resort beautiful and most of our staff amazing. However, we're deeply concerned about the issue you've raised regarding the safety of guests' belongings. Please accept our sincere apologies for any inconvenience this may have caused you. Your comfort and security are our top priorities, and we're committed to providing a safe and enjoyable experience for all our guests. We appreciate your valuable input and hope to welcome you back for a more seamless stay in the future.Best Wishes,

8/10 Bueno

Giuseppe

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The property was nice overall and the staff was friendly. Food was just OK
Se hospedó 5 noches en abril de 2024
Respuesta de Management Team. el 1 may. 2024
Dear Giuseppe,Thank you for sharing your feedback with us. We're pleased to hear that you found our property enjoyable and experienced friendly service from our staff. Your comments regarding the food are duly noted, and we appreciate your honesty. We're continuously working to enhance our dining offerings and ensure they meet the expectations of all our guests. Your input is invaluable to us, and we hope to have the opportunity to provide you with an even more satisfying culinary experience on your next visit. Thank you for choosing to stay with us.Best Wishes,Management Team.

10/10 Excelente

JULIE-ANN

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
My daughter (12) and I spent 6 nights here and we had a great time! We stayed in one of the Diamond Club swim outs and that came with butlers. Our butlers Leo & Micheal went above and beyond. All the staff that we had the pleasure of meeting were great! Food was delicious. The drinks were delicious. Seriously 10/10. Will stay here again! SOON!
Respuesta de Management Team. el 30 abr. 2024
Dear Julie-Ann,It's wonderful to hear that you and your daughter had such a fantastic time during your stay at the resort! Staying in one of the Diamond Club swim outs sounds like a luxurious experience, and it's great to know that Leo and Michael provided exceptional service as your butlers.We're thrilled that you enjoyed the delicious food and drinks, and it's fantastic to hear that the staff you encountered were all great. Thank you for sharing your positive experience, and we look forward to welcoming you back for another amazing stay in the near future! If there's anything we can do to make your next visit even more memorable, please don't hesitate to let us know.Best Wishes,

8/10 Bueno

Akira

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything was amazing except the food, could be better. The views, the Atmosphere comfort was great
Se hospedó 5 noches en abril de 2024
Respuesta de Management Team el 29 abr. 2024
Dear Akira,We're thrilled to hear that you had an amazing experience overall and enjoyed the views, atmosphere, and comfort during your stay! Your feedback regarding the food is valuable to us, and we'll certainly take it into consideration as we strive to enhance our dining offerings. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another fantastic experience in the future! Best Wishes,

4/10 Mediocre

Vanessa

Se hospedó 4 noches en abril de 2024

8/10 Bueno

Melody, Rochester

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Food tended to be room temperature..
Se hospedó 3 noches en abril de 2024
Respuesta de Management Team el 29 abr. 2024
Dear Melody, We're delighted to hear that you had such a positive experience with us! It's wonderful to know that you enjoyed the excellent food, found the property beautiful, and encountered friendly employees throughout your stay. Providing exceptional service and creating memorable experiences for our guests is always our top priority. We appreciate your kind words and hope to welcome you back for another fantastic stay in the future!Best Wishes,

8/10 Bueno

alexia

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Th only problem was the service to the rooms.
Se hospedó 4 noches en abril de 2024
Respuesta de Management Team el 22 abr. 2024
Dear Alexia,Thank you for sharing your feedback with us. We're glad to hear that overall, your experience at our resort was enjoyable. However, we apologize for any inconvenience you experienced with the service to your room. Providing efficient and timely service is important to us, and we regret any lapses that occurred during your stay. Your comments will be addressed with our team to ensure that we consistently meet the expectations of our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for an even better experience in the future.Best Wishes,

6/10 Aceptable

Barbara

Viajó con su familia
Le gustó: Limpieza
I didn’t like the food choices, very poor. Dining room tables in poor condition. However the staff is friendly and helpful
Se hospedó 4 noches en abril de 2024
Respuesta de Management Team el 22 abr. 2024
Hello Barbara,We appreciate your feedback regarding your recent experience at our resort. While we're glad to hear that you found our staff to be friendly and helpful, we're sorry to learn that the food choices did not meet your expectations and that you found the dining room tables to be in poor condition. Providing a variety of high-quality dining options is important to us, and we regret any disappointment caused by our offerings. Additionally, we'll address the condition of the dining room tables to ensure that they meet our standards of quality. Your comments are valuable to us, and we'll use them to make improvements for the benefit of our guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to better serve you in the future.Best Wishes,

10/10 Excelente

Abram

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff was very courteous. Property was well kept. Plenty of entertainment. Beach was immaculate.
Se hospedó 4 noches en abril de 2024
Respuesta de Management Team el 17 abr. 2024
Dear Abram,Thank you for your positive review! It sounds like you had a wonderful experience at the resort. If you have any questions or need further assistance, feel free to reach out. We're here to help!Best Wishes,Management Team.

10/10 Excelente

Asya

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Royalton Blue Waters is Simply Beautiful! The resort is beautiful, the staff was friendly and helpful. The food was good! I absolutely loved it. A special shout out to Rayanna who greeted us and quickly checked us in. Thank you to Alex at the swim up bar, his drinks are great and his spirit was genuine. Thank you to the whole vibe team especially Tayshawna and Kelly Ann. They kept the party lit. Thank you to the fit team Cover and Kadija that instructed yoga. Sherika at the Spa she was so sweet. Lastly Trevoy for the tour of the resort and wedding information. I am beyond happy. Thank you for your hospitality Royalton Blue Waters!
Se hospedó 3 noches en abril de 2024
Respuesta de Management Team el 17 abr. 2024
Dear Asya,It's fantastic to hear that you had such a wonderful experience at Royalton Blue Waters! Thank you for taking the time to share your positive feedback. We're thrilled that you found the resort beautiful, enjoyed the friendly and helpful staff, and appreciated the delicious food.Rayanna, Alex, Tayshawna, Kelly Ann, Cover, Kadija, Sherika, and Trevoy will be delighted to receive your special shout-outs. They work hard to ensure our guests have an amazing time, and it's rewarding to see their efforts recognized.We're honored to have had the opportunity to host you, and we look forward to welcoming you back for another exceptional stay in the future. Until then, safe travels and best wishes!Best Wishes,

10/10 Excelente

Matthew

Se hospedó 7 noches en abril de 2024
Respuesta de Management Team el 17 abr. 2024
Dear Matthew,Thank you for sharing your review! If you have any specific feedback or questions about the resort, feel free to let us know. We're here to assist you!Best Wishes,

6/10 Aceptable

Shkelzen

Viajó con su familia
Le gustó: Limpieza
No le gustó: Personal y atención
Staff was very slow and inattentive in the buffet.
Se hospedó 7 noches en abril de 2024
Respuesta de Management Team el 15 abr. 2024
Hello Shkelzen,Thank you for allowing us to host you and for leaving your feedback. We apologize for the slow and inattentive service you experienced at the buffet during your stay at Royalton Blue Waters. Providing efficient and attentive service is a priority for us, and we're sorry to hear that we fell short of meeting your expectations in this regard. Your feedback is valuable, and we will address this issue with our team to ensure that improvements are made to enhance the dining experience for all our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Best Wishes,

8/10 Bueno

Stacey

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great for families. Lots of water options. Food can be tricky,
Se hospedó 5 noches en abril de 2024
Respuesta de Management Team el 15 abr. 2024
Dear Stacey,We're delighted to hear that you found Royalton Blue Waters to be great for families and enjoyed the abundance of water options available! Providing a variety of activities for all ages is important to us, and we're glad you had plenty to choose from. We understand that food preferences can vary, and we're sorry to hear that you found it tricky during your stay. Your feedback is valuable, and we'll use it to continue improving our dining offerings. Thank you for sharing your experience, and we hope to welcome you and your family back for another wonderful stay in the future!Best,

10/10 Excelente

Alexander

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful location in a quiet area. Pools on pools on pools. Water slides are a blast, though be careful on the red one to not hit your head!
Respuesta de Management Team el 15 abr. 2024
Dear Alexander,Thank you for sharing your experience at Royalton Blue Waters! We're thrilled to hear that you enjoyed our beautiful location in a quiet area. It's wonderful to know that you had a blast with our pools and water slides – they're definitely a highlight for many of our guests! We appreciate your tip about being cautious on the red water slide and will ensure that safety remains a top priority. We look forward to welcoming you back for more fun and relaxation in the future!Best Wishes,

10/10 Excelente

Tassia

Se hospedó 1 noche en abril de 2024
Respuesta de Management Team. el 7 may. 2024
Dear Tassia,Thank you for allowing us to host you and for leaving your feedback. We are happy to learn that you had a great time with us and we look forward to seeing you again soon.Best Wishes,

10/10 Excelente

Quincy

Viajó con su pareja
Le gustó: Servicios
The cleanliness ,aesthetics,food was all great
Se hospedó 2 noches en abril de 2024
Respuesta de Management Team el 15 abr. 2024
Dear Quincy,We're thrilled to hear that you had a great experience at Royalton Blue Waters! Thank you for highlighting the cleanliness, aesthetics, and food quality as aspects that contributed positively to your stay. Maintaining a high standard in these areas is a top priority for us, and we're glad that you found them to be exceptional. We appreciate your feedback and look forward to welcoming you back for another wonderful experience in the future!Best Wishes,

10/10 Excelente

Kristin

Se hospedó 4 noches en abril de 2024
Respuesta de Management Team. el 7 may. 2024
Dear Kristin,Thank you for allowing us to host you and for leaving your feedback.We are happy to learn that you had a great time with us and we look forward to seeing you again soon.Best Wishes,

10/10 Excelente

Kedecia

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 5 noches en abril de 2024
Respuesta de Management Team el 11 abr. 2024
Hello Kedecia, Thank you for allowing us to host you and for leaving your feedback. We are happy to hear that you had a great time with us. We do look forward to seeing you again soon. Best Wishes,

6/10 Aceptable

Bonnie

Le gustó: Estado de la propiedad e instalaciones
Property was very nice, food and service was terrible. Room was very clean.
Se hospedó 5 noches en abril de 2024
Respuesta de Management Team el 11 abr. 2024
Dear Bonnie, Thank you for sharing your feedback with us. We're pleased to hear that you found our property to be very nice and that your room was clean. However, we're truly sorry to learn that you were disappointed with the food and service provided during your stay. Providing excellent service and delicious cuisine is a top priority for us, and we regret any inconvenience caused by falling short of your expectations in these areas. Your feedback is invaluable, and we will address these concerns with our team to ensure that improvements are made. We appreciate your honest review and hope to have the opportunity to welcome you back for a more satisfying experience in the future.Best Wishes,Management Team.

10/10 Excelente

vijaykumar

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It’s smoke and quiet. Kids friendly. Convenient for a breath takeout for professionals as they offer 1 night stay unlike others. Only parking should improve a little more space. Otherwise for stay it’s excellent. Sports area pools and food very nice. Super excellent
Se hospedó 1 noche en abril de 2024
Respuesta de Management Team el 11 abr. 2024
Dear vijaykumar,Thank you for your wonderful review! We're delighted to hear that you found our hotel to be smoke-free, quiet, and kid-friendly, providing a convenient option for professionals with the option for a one-night stay. We're thrilled that you enjoyed our sports areas, pools, and delicious food offerings. Your feedback regarding parking space is duly noted, and we'll explore ways to improve this aspect of our service. We're grateful for your kind words and are thrilled to have provided you with an excellent stay. We look forward to welcoming you back for another superb experience in the future!Best,

8/10 Bueno

Berris

Le gustó: Limpieza, estado de la propiedad e instalaciones
I love this hotel overall. Very big and spacious and have a variety of place/things to do. The outside is amazing with pools, bars, entertainments, dining area etc. it’s great overall with 2 exception! 1: The customer service at the front seat pertaining to answering the phone is terrible.! I been calling for a service and I haven’t gotten them not one time since me n my family checked in.. 2: The room service is bad. I requested towels and a tooth paste since last night for me n my family and no one showed up at all until now smh. Note: These are the things that leave a bad taste in customers mouth to not want to return. Because I truly like this place and I don’t want to leave a bad comment at all, but! These things needs to be fixed immediately..other than that this place is nice. Shout out to the bartenders, the waitresses and the ones that make the food. Very friendly n professional..
Se hospedó 1 noche en abril de 2024
Respuesta de Management Team el 11 abr. 2024
Dear Berris, Thank you for sharing your detailed review of your experience at our hotel. We're thrilled to hear that you loved the overall atmosphere, amenities, and variety of activities available at our property. However, we're truly sorry to learn about the issues you encountered with the front desk responsiveness and room service. Providing excellent customer service is a top priority for us, and we regret any inconvenience caused by the delayed response to your requests. Rest assured, we will address these concerns with our team to ensure that similar issues are not repeated in the future. We're grateful for your positive recognition of our bartenders, waitstaff, and food service team, and we'll be sure to pass along your kind words to them. Your feedback is invaluable to us, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to welcome you back for an even better experience in the future.Best,

6/10 Aceptable

John

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios
The property was beautiful, we had a wonderful time for the most part, I understand the lack of running water for 24 hrs our first night and day, and low pressure our third day. But we had no A/C in our room the entire stay from Sunday to Thursday, reported it multiple times, someone came to check it, but not fixed or moved
Se hospedó 4 noches en marzo de 2024
Respuesta de Management Team el 11 abr. 2024
Dear John,We're glad to hear that you found our property beautiful and that you had a wonderful time overall. However, we're truly sorry to learn about the issues you experienced during your stay. We understand how important these amenities are for your comfort, and we apologize for any inconvenience caused by their absence. Your feedback is essential to us, and we'll address these concerns with our team to ensure that similar issues are promptly resolved in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable stay.Best Wishes,Management Team.

6/10 Aceptable

Micah

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The property was clean but some areas (foot washing station) was clogged and therefore not usable. My kids also saw lots of debris on the floor of the main pool (connected to the lazy river). The food was subpar. At one point, the chicken from the jerk hut was undercooked and almost served to me but I requested that it be cooked longer. I never got the food as I came back to retrieve it later and it was still undercooked. Overall, the staff was cordial and accommodating. It was a good experience but more than likely not to return.
Se hospedó 3 noches en abril de 2024
Respuesta de Management Team el 8 abr. 2024
Dear Micah,Thank you for sharing your feedback with us. We're glad to hear that you found our property clean and that our staff were cordial and accommodating during your stay.Thank you for sharing your feedback with us. We're glad to hear that you found our property clean and that our staff were cordial and accommodating during your stay.We apologize for the issues you encountered with some areas, such as the clogged foot washing station and debris in the main pool. Maintaining cleanliness and functionality is important to us, and we will address these concerns with our team to ensure they are promptly resolved.We're sorry to hear that you found the food to be subpar and that you had an unsatisfactory experience. We will address this issue with our culinary team to ensure that proper protocols are followed to prevent similar incidents in the future.Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Best Wishes,

8/10 Bueno

Vincent

Se hospedó 6 noches en marzo de 2024
Respuesta de Management Team el 29 abr. 2024
Dear Vincent, Thank you for allowing us to host you and for leaving your feedback. We do look forward to seeing you again for another stay with us.Best,

10/10 Excelente

Premraj

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent
Se hospedó 2 noches en marzo de 2024
Respuesta de Management Team el 2 abr. 2024
Drar Premraj,Thank you for allowing us to host you and for leaving your feedback. We are happy to learn you had a great time with us and we look forward to seeing you again soon. Best Wishes,

8/10 Bueno

Anthony Ramon

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Large resort with many activities and restaurants with extensive selection. Vibe activities team is incredible and present all day. Bar locations are distant and service adequate; requires additional bar/lounge area at pool area. Front lobby is spacious and clean.
Se hospedó 7 noches en marzo de 2024
Respuesta de Management Team el 2 abr. 2024
Dear Anthony,Thank you for allowing us to host you and for leaving your feedback. We're thrilled to hear that you enjoyed the wide array of activities and dining options available at our resort, as well as the exceptional service provided by our Vibe activities team. Your feedback about the bar locations and service is valuable to us, and we will certainly take it into consideration as we strive to enhance the overall guest experience. We appreciate your suggestion for an additional bar/lounge area at the pool and will explore opportunities to improve this aspect of our resort. Thank you for highlighting our spacious and clean front lobby. We hope to welcome you back for another memorable stay in the future!Best Wishes,

4/10 Mediocre

OMKARANANDA

Viajó con su familia y niños pequeños
Le gustó: Limpieza, servicios
No le gustó: Personal y atención
This property has great facilities and activities. It caters for kids with a water park and other activities. However for the price tag I think that the staff should have a positive attitude towards hotel Guests. Some staff I found to be rude. The kids club was also not functioning. For that size hotel there should be at least 4 elevators (1 elevator malfunctioned). Kudos f to staff of the Spa and Japanese restaurant. They were professional and courteous.
Se hospedó 4 noches en marzo de 2024
Respuesta de Management Team el 27 mar. 2024
Dear OMKARANANDA,Thank you for sharing your feedback regarding your recent stay at our property.We are delighted to hear that you enjoyed our facilities and activities, especially those catering to children. However, we sincerely apologize for any instances where you encountered less-than-positive attitudes from our staff.Please know that your comments have been shared with our team as we continuously strive to improve our service standards. We are pleased to hear that the staff at the Spa and Asian restaurant provided you with professional and courteous service, and we will be sure to pass along your commendations to them.Your feedback is invaluable to us, and we appreciate you bringing these matters to our attention.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future for an even more enjoyable stay.Warm regards,

8/10 Bueno

Kenya, Burlington

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
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Se hospedó 4 noches en marzo de 2024
Respuesta de Management Team el 26 mar. 2024
Dear Kenya,Thank you for allowing us to host you.We are happy to hear that you had a great time with us.We do look forward to seeing you again soon.Best Wishes,

10/10 Excelente

Tameka

Se hospedó 4 noches en marzo de 2024
Respuesta de Management Team el 15 abr. 2024
Dear Tameka,Thank you for taking the time to leave a four-star review for Royalton Blue Waters! We appreciate your positive rating and are delighted to hear that you enjoyed your experience with us. If you have any specific feedback or suggestions for improvement, please feel free to share them with us. We value your input and look forward to welcoming you back for another enjoyable stay in the future!Best,

10/10 Excelente

Vishal

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 6 noches en marzo de 2024
Respuesta de Management Team el 26 mar. 2024
Dear Vishal,Thank you for allowing us to host you.We are happy to hear that you had a great time with us.We do look forward to seeing you again soon.Best Wishes,

6/10 Aceptable

Hakim

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Myself and my wife did like the pool and beach areas. We did like the bar service. We did not like there was no transportation and no accommodations for guests staying who went through a third party. Hotel conditions were extremely horrible. Broken fixtures, lighting broken throughout the property. Elevators were broke, dark staircases. Food plates left in hotel for pickup and was there for hours. Food options were good but food was not extremely hot. Cleaning crew for dining halls not efficient and effective. We definitely will not be recommending this resort to friends and family. The room was a bright spot with Jacuzzi in the room and double showers in the room. Balcony was nice touch. Room service was the slowest I have ever seen.
Se hospedó 3 noches en marzo de 2024
Respuesta de Management Team el 26 mar. 2024
Dear Hakim,Thank you for taking the time to provide your feedback. We're glad to hear that you enjoyed the pool and beach areas, as well as the bar service. However, we apologize for the inconveniences you experienced during your stay. Your comments regarding transportation, accommodations for third-party bookings, and the condition of the hotel are concerning, and we will address them with our management team to ensure improvements are made. We're sorry to hear about the issues with broken fixtures, lighting, elevators, and cleanliness. Please rest assured that we take your feedback seriously, and we will work diligently to address these concerns. We appreciate your compliments regarding the room amenities, and we will also look into improving the efficiency of our room service. Your feedback is valuable to us, and we hope to have the opportunity to welcome you back in the future to provide a more enjoyable experience.Best Wishes,

10/10 Excelente

Veronique

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Respuesta de Management Team el 26 mar. 2024
Dear Veronique,Thank you for allowing us to host you.We are happy to hear that you had a great time with us.We do look forward to seeing you again soon.Best Wishes,

8/10 Bueno

Jennifer

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good and friendly, quiet resort, loved it had an adults side and a kids side. Checking was a bit slow and rooms have had some mileage but staff couldn’t do enough to be courteous. Could benefit from more snack options
Se hospedó 7 noches en marzo de 2024
Respuesta de Management Team el 26 mar. 2024
Dear Jennifer,Thank you for sharing your experience with us! We're delighted to hear that you enjoyed the peaceful ambiance of our resort and appreciated the separate areas for adults and children. Your feedback regarding the check-in process and room conditions is duly noted, and we'll certainly work to address these areas for improvement. We're glad that our staff's courteous service made a positive impression on you, and we'll take your suggestion for more snack options into consideration to enhance the overall guest experience. We hope to welcome you back for another relaxing stay in the future!Best Wishes,