Una piscina techada, sillones reclinables de piscina
Ver disponibilidad

Opiniones sobre Village Hotel Edinburgh

4 out of 5
Village Hotel Edinburgh
140 Crewe Road South, Edinburgh, Scotland

Opiniones

8,2

Muy bueno

Evaluación: 10 - Excelente. 445 de 1001 opiniones" "
Evaluación: 8 - Bueno. 321 de 1001 opiniones" "
Evaluación: 6 - Aceptable. 130 de 1001 opiniones" "
Evaluación: 4 - Mediocre. 64 de 1001 opiniones" "
Evaluación: 2 - Terrible. 41 de 1001 opiniones" "

8,4/10

Limpieza

8,6/10

Personal y atención

8,2/10

Servicios

8,4/10

Estado de la propiedad e instalaciones

8,2/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Deberian ofrecer desayuno continental. Café muy aguado
Se hospedó 5 noches en agosto de 2019
Respuesta de Lilita el 16 ago. 2019
Thank you for the feedback. Hope to see you back again.

10/10 Excelente

Jorge

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Bien comodo y buen servicio
Nos fue muy bien, el hotel es muy comodo, con un sport bar y un starbucks en el lobby, y esta a 15 minutos en carro del centro.
Se hospedó 3 noches en mayo de 2019
Respuesta de Lilita el 9 jun. 2019
Dear Jorge Thank you for your review. Looking forward to welcoming you back.

6/10 Aceptable

Francisco

No le gustó: Limpieza
Mucho por mejorar
Mal aseo en las piezas. Aire acondicionado malo. La ubicación no está mal, pero tampoco es de las mejores.
Se hospedó 4 noches en mayo de 2018

6/10 Aceptable

LILIA

No le gustó: Limpieza
Pasado de la experiencia no repetiría este hotel, la limpieza deja mucho que desear ,no vacían las papeleras y nos dejaban las bayetas, la alfombra no la aspiradora. la calidad precio habitación no corresponde ,aunque la habitación es amplia y el colchón estaba bien. colocaban el edredón encima pero la sábana no la estiraban y el pequeño menaje de tazas y cucharillas tampoco la limpiaban.

6/10 Aceptable

Josee

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
No le gustó: Personal y atención
I would not recommend this property to anyone who is looking for customer service of any kind or good night sleep. Only thing we enjoyed was access to Starbucks(staff their very kind) and pool. First off, you have to check yourself in on an ipad, the lady behind the desk didn't even greet us. All she did was hand us the machine so we could activate our own key once the machine told us what our room number was going to be. She did not tell us anything about the amenities in the hotel or pool hours. Secondly we also had to serve ourselves in the restaurant, the staff on that day had no clue how to do their job (nobody knew how to issue a refund, lady I gave my order too could not answer a single question about the menu without going to kitchen). The one man behind the bar refused to help me when I first got to the bar to place my order and clearly has issue with women as he took a man's order who approached the bar 2min after me. Third the staff do not smile and when you do ask them a question they honestly look inconvenienced by you. Finally the bed and pillows in our room where the most uncomfortable items we have ever slept on during our 7 day trip to G.B.
Se hospedó 2 noches en abril de 2024
Respuesta de Stewart Campbell el 30 abr. 2024
Dear JoseeThank you for taking the time to write your review.I am very sad to read that some aspects of your stay fell short of your expectations. Please be assured your feedback will be passed on to the relevant departments and used constructively. Please also accept my personal apologies for the inconvenience caused. I do hope this will not put you off staying with again in the future.Kind regards,Stewart Campbell, General Manager

10/10 Excelente

Oi Yung

Viajó con su pareja
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Nice place and more space room
Se hospedó 1 noche en abril de 2024
Respuesta de Stewart Campbell el 30 abr. 2024
Dear Oi YungThank you for taking the time to write this lovely review of Village Hotel Club Edinburgh.I am delighted to read just how much you enjoyed your recent stay with us and I look forward to welcoming you back again soon.Kindest regards,Stewart Campbell, General Manager

10/10 Excelente

Rebeka

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Had a great stay here, good location. Facilities very good. Food and drinks lovely! Would definitely recommend and return to stay again.
Se hospedó 2 noches en abril de 2024
Respuesta de Stewart Campbell el 30 abr. 2024
Dear RebekaThank you for taking the time to write this lovely review of Village Hotel Club Edinburgh.I am delighted to read just how much you enjoyed your recent stay with us and I look forward to welcoming you back again soon.Kindest regards,Stewart Campbell, General Manager

10/10 Excelente

LUCY

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff were all wonderful, we liked the restaurant. Because this hotel is also a health club, guests can use the gym, large lap pool, sauna, steam room, and jacuzzi FOR ONLY $5 per day per room. We were also able to park close to the building in the handicap area. Hotels with a car park are hard to find in Edinburgh.
Se hospedó 7 noches en abril de 2024
Respuesta de Stewart Campbell el 22 abr. 2024
Dear LucyThank you for taking the time to write this lovely review of Village Hotel Club Edinburgh.I am delighted to read just how much you enjoyed your recent stay with us and I look forward to welcoming you back again soon.Kindest regards,Stewart Campbell, General Manager

8/10 Bueno

Tahira

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024

8/10 Bueno

alexander, Christiansburg

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 5 noches en abril de 2024

4/10 Mediocre

Graham

Viajó con su familia y niños pequeños
No le gustó: Personal y atención, estado de la propiedad e instalaciones
Had to leave a young child at my table to go to the bar each time I wanted to order food or drink because the poorly trained staff were too lazy to serve at tables. My starter and main came out together so I had to leave my child again to discuss with staff. It had to be sorted by me as I was made to pay in advance. Customer comes last in this place. Minimum effort by staff is the priority.
Se hospedó 2 noches en abril de 2024
Respuesta de Stewart Campbell el 22 abr. 2024
Dear GrahamThank you for taking the time to write your review.I am very sad to read that some aspects of your stay fell short of your expectations. Please be assured your feedback will be passed on to the relevant departments and used constructively. Please also accept my personal apologies for the inconvenience caused. I do hope this will not put you off staying with again in the future.Kind regards,Stewart Campbell, General Manager

4/10 Mediocre

Justin

Viajó con su pareja
Le gustó: Limpieza, servicios
No le gustó: Personal y atención, estado de la propiedad e instalaciones
Disclaimer, my poor review is singular to my experience and isn't indicative of the Hotel in general. We didn't meet much of the staff and only stayed one night. We had booked two nights, but left pretty quick after the first night's experience. So, we were given a room that had a bathroom meant for people with disabilities. Maybe all the rooms are that way, I'm not sure. Our problem with our stay was because the drain was either clogged or closed off somehow. didn't notice because the shower floor is the whole bathroom floor in a disability bathroom but you still have a curtain blocking the view of the rest of the bathroom (also you just assume the water will go down the drain). So the whole bathroom flooded after one shower. I told the person at the front desk, she said she would have someone come take a look that night, but no one came. Possible they came after we fell asleep and left us alone, unsure. But we just decided to check out the next morning.
Se hospedó 2 noches en marzo de 2024
Respuesta de Stewart Campbell el 22 abr. 2024
Dear JustinThank you for taking the time to write your review of Village Hotel Club Edinburgh.I am very pleased that there was many parts of your stay that you really enjoyed. I am very sad to read that some aspects of your stay fell short of your expectations. Please be assured your feedback will be passed on to the relevant departments and used constructively and please also accept my personal apologies for any inconvenience caused. I do hope this will not put you off staying with again in the future.Kind regards,Stewart Campbell, General Manager

6/10 Aceptable

Bethan Louise

Viajó con su familia
Le gustó: Servicios
We had to ask for the room to be cleaned.There was a fire alarm at night no staff explained what was going on and there was no head count. Potentially very dangerous for guests.
Se hospedó 2 noches en marzo de 2024
Respuesta de Stewart Campbell el 1 abr. 2024
Dear Ms LouiseThank you for taking the time to write your review of Village Hotel Club Edinburgh.I am pleased that overall you enjoyed your recent stay with us. Thank you also for highlighting some improvements we can make to further enhance your experience for future stays with us. Please be assured your feedback will be taken onboard and used constructively.Thanks again and I look forward to welcoming you back again soon.Kindest regards,Stewart Campbell, General Manager

6/10 Aceptable

Scott

Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Sneden

Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Loved it
Se hospedó 4 noches en marzo de 2024

10/10 Excelente

Kris

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This was a great property. Clean and friendly. Women’s locker room could have been cleaner.
Se hospedó 2 noches en marzo de 2024
Respuesta de Stewart Campbell el 14 mar. 2024
Dear KrisThank you for taking the time to write your review of Village Hotel Club Edinburgh.I am pleased that overall you really enjoyed your recent stay with us. Thank you also for highlighting some improvements we can make to further enhance your experience for future stays with us. Please be assured your feedback will be taken onboard and used constructively.Thanks again and I look forward to welcoming you back again soon.Kindest regards,Stewart Campbell, General Manager

10/10 Excelente

Valerie

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff were polite and helpful
Se hospedó 1 noche en marzo de 2024
Respuesta de Stewart Campbell el 13 mar. 2024
Dea ValerieThank you for taking the time to write this lovely review of Village Hotel Club Edinburgh.I am delighted to read just how much you enjoyed your recent stay with us and I look forward to welcoming you back again soon.Kindest regards,Stewart Campbell, General Manager

10/10 Excelente

Linda

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Staff were welcoming and really friendly. 10 minutes drive into centre town Excellent facilities
Se hospedó 1 noche en marzo de 2024
Respuesta de Stewart Campbell el 6 mar. 2024
Dear LindaThank you for taking the time to write this lovely review of Village Hotel Club Edinburgh.I am delighted to read just how much you enjoyed your recent stay with us and I look forward to welcoming you back again soon.Kindest regards,Stewart Campbell, General Manager

8/10 Bueno

Michael

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Hotel and Facilities good, only downside was rooms very hot at night.
Se hospedó 1 noche en marzo de 2024
Respuesta de Stewart Campbell el 4 mar. 2024
Dear MichaelThank you for taking the time to write your review of Village Hotel Club Edinburgh.I am pleased that overall you really enjoyed your recent stay with us and I look forward to welcoming you back again soon.Kindest regards,Stewart Campbell, General Manager

10/10 Excelente

Hamish

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones

10/10 Excelente

Nicola

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great stay
Se hospedó 2 noches en febrero de 2024
Respuesta de Stewart Campbell el 22 feb. 2024
Dear NicolaThank you for taking the time to write this lovely review of Village Hotel Club Edinburgh.I am delighted to read just how much you enjoyed your recent stay with us and I look forward to welcoming you back again soon.Kindest regards,Stewart Campbell, General Manager

10/10 Excelente

Victoria

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Hotel review
Weekend was lovely couldn’t fault anything, hotel was lovely, clean, staff were helpful . Everything what we needed was there
Se hospedó 2 noches en febrero de 2024
Respuesta de Stewart Campbell el 22 feb. 2024
Dear VictoriaThank you for taking the time to write this lovely review of Village Hotel Club Edinburgh.I am delighted to read just how much you enjoyed your recent stay with us and I look forward to welcoming you back again soon.Kindest regards,Stewart Campbell, General Manager

10/10 Excelente

Sophie

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Really great stay here, the hotel was clean and modern. Staff were very friendly and helpful during our stay. Bar for food and drinks was nice relaxed atmosphere. Starbucks in the lobby was a great addition! Bus stop right outside the hotel for links into the city center. Would definitely stay again here and recommend to all.
Se hospedó 4 noches en diciembre de 2023
Respuesta de Stewart Campbell el 22 feb. 2024
Dear SophieThank you for taking the time to write this lovely review of Village Hotel Club Edinburgh.I am delighted to read just how much you enjoyed your recent stay with us and I look forward to welcoming you back again soon.Kindest regards,Stewart Campbell, General Manager

10/10 Excelente

David

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024

4/10 Mediocre

Pippa

Se hospedó 2 noches en enero de 2024

10/10 Excelente

Cliff

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Paul

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great for parking on the edge of the city centre. Staff friendly and helpful
Se hospedó 3 noches en enero de 2024
Respuesta de Stewart Campbell el 22 feb. 2024
Dear PaulThank you for taking the time to write this lovely review of Village Hotel Club Edinburgh.I am delighted to read just how much you enjoyed your recent stay with us and I look forward to welcoming you back again soon.Kindest regards,Stewart Campbell, General Manager

10/10 Excelente

Sarah

Se hospedó 2 noches en enero de 2024

8/10 Bueno

Zenon

Le gustó: Limpieza, personal y atención, comodidad de la habitación
A long weekend in Edinburgh. Fairly good base. Hotel was good but could with a little sprucing up in places. Good value breakfast
Se hospedó 2 noches en enero de 2024
Respuesta de Stewart Campbell el 4 mar. 2024
Dear ZenonThank you for taking the time to write your review of Village Hotel Club Edinburgh.I am pleased that overall you really enjoyed your recent stay with us and I look forward to welcoming you back again soon.Kindest regards,Stewart Campbell, General Manager

8/10 Bueno

leonor

Viajó por negocios
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024

6/10 Aceptable

Michelle Frances

Se hospedó 1 noche en enero de 2024

10/10 Excelente

Ailbhe

Se hospedó 2 noches en enero de 2024

10/10 Excelente

Kurt

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en enero de 2024

8/10 Bueno

Ian Michael

Se hospedó 3 noches en enero de 2024

10/10 Excelente

Sharon

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Christmas/hogmanay stay
Friendly staff and easy to check in. Rooms are clean and comfortable. Tv signal was sorted quickly. Leisure facilities were very good. Bus connections to town were good. Local to supermarket and garage. Wi-Fi signal was also very good. Would definitely want to stay again.
Se hospedó 8 noches en diciembre de 2023
Respuesta de Stewart Campbell el 22 feb. 2024
Dear SharonThank you for taking the time to write this lovely review of Village Hotel Club Edinburgh.I am delighted to read just how much you enjoyed your recent stay with us and I look forward to welcoming you back again soon.Kindest regards,Stewart Campbell, General Manager

4/10 Mediocre

Alex

Viajó con su familia
No le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023

4/10 Mediocre

Alex

Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Steven

Viajó con su pareja
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Staff were friendly when checking in. The room was modern, clean and comfortable. Very cool sports bar with a decent burger and pint. Also had use of the pool for a quick sauna and swim before checking out. A nice relaxing stay, no complaints at all.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Stewart Campbell el 22 feb. 2024
Dear StevenThank you for taking the time to write this lovely review of Village Hotel Club Edinburgh.I am delighted to read just how much you enjoyed your recent stay with us and I look forward to welcoming you back again soon.Kindest regards,Stewart Campbell, General Manager

6/10 Aceptable

DM

Viajó con su familia
No le gustó: Personal y atención, comodidad de la habitación
Ok enough to stay, terrible service.
It will take some improvement before I stay at the Village Hotel in Edinburgh again. You can tell that the Hotel management needs a lot of improvement as it fails to deliver on many of it's promises. Whilst the rooms were clean and modern enough, there weren't enough towels and the service was extremely poor, particularly in the bar and grill restaurant. It started poorly when we booked a reservation online for the restaurant only to be rudely told when we arrived that the online booking doesn't always work and they had no reservation. They then put us at the back of the restaurant almost as a way to forget about us. It took 25min before they came to take the order with many items not available on the menu. After another 45min, the food arrived and was terrible; bland tastes and meats were cooked dry. They failed to bring all the food on time and even omitted some items with certian dishes. When we requested the items, it was met with a huff as if we were being a nuisance. We were asked to leave the restaurant at 9.30pm because we had young kids, which their alcohol licence prohibited, although they hadn't brought our desserts yet. Absolutely, atrocious service. Avoid the restaurant.
Se hospedó 4 noches en diciembre de 2023

6/10 Aceptable

Gordon

Viajó con su familia
Le gustó: Comodidad de la habitación
No le gustó: Limpieza
Se hospedó 2 noches en diciembre de 2023

6/10 Aceptable

Sergey

Le gustó: Limpieza, personal y atención, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

William

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Truly excellent staff, friendly, helpfull and could not do enough for us during our stay.
Se hospedó 4 noches en diciembre de 2023
Respuesta de Stewart Campbell el 29 dic. 2023
Dear WilliamThank you for taking the time to write this lovely review of Village Hotel Club Edinburgh.I am delighted to read just how much you enjoyed your recent stay with us and I look forward to welcoming you back again soon.Kindest regards,Stewart Campbell, General Manager

10/10 Excelente

Graeme

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023

4/10 Mediocre

Nathan

Se hospedó 3 noches en diciembre de 2023

10/10 Excelente

Joe

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Graeme

Se hospedó 3 noches en diciembre de 2023

6/10 Aceptable

Sheldon

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great hotel bad sound proofing between rooms
Very nice hotel the staff was very professional and friendly breakfast was tasty and the bed was big and comfortable. It was very nice to have our room upgraded for free on arrival. The room was amazing initially until the evening the hotel needs to put some type of sound proofing between the rooms that have the fire doors together because some guests like to say up till 3/4 am laughing and talking extremely loud. Without any consideration for neighbours. Also the aircon wasnt working and room was really hot through the night. Other than that i would happily stay at the hotel again.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Stewart Campbell el 29 dic. 2023
Dear SheldonThank you for taking the time to rate Village Hotel Club Edinburgh.I look forward to welcoming you back again soon.Kindest regards,Stewart Campbell, General Manager

6/10 Aceptable

Russell

Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

Gillian, Motherwell

Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

John

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza
We’ve used the hotel a number of times previously with no issues but the cleanliness of the room on this occasion was disappointing. We did tell reception in the morning and were asked to email the manager. The room was also very warm.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Stewart Campbell el 29 dic. 2023
Dear JohnThank you for taking the time to write your review of Village Hotel Club Edinburgh.I am very sad to read that some aspects of your stay fell short of your expectations. Please be assured your feedback will be passed on to the relevant departments and used constructively and please also accept my personal apologies for any inconvenience caused. I do hope this will not put you off staying with again in the future.Kind regards,Stewart Campbell, General Manager