Sadly, poor customer service by property management, Vacasa, and other issues marred this visit. Too bad – though it’s older and showing wear, could be a good convenient and economical option for families. Customer service was unable to answer basic pre-visit questions. Clearly not local or familiar with the actual property. Scripted responses. In particular, on a cold night when there was no heat, numerous texts told us to check the thermostat (mmm .. why didn’t we think of that), take and send pictures, look for non-existent manuals. Instruction labels for thermostat for HEAT/AC did not match. Searched in the dark for referenced propane tank (none). We did find an Empire furnace manual in a closet. No longer exists. Finally they just told us heat was not a listed amenity. Decades of living in the northeast, never heard of heat referred to as an amenity. We made do by heating pots of water on the stove to take off the chill (not all burners work). Fortunately plenty of extra blankets. Okay that there’s no washer, dryer, dishwasher. More upset with horrible and at times sarcastic customer service. Just be aware if booking cooler months, there is NO HEAT. Note that photos are out-of-date. No sleeper sofas, so bring air mattresses if more than bedrooms are needed. A wood, pellet or electric stove could simply make this more comfortable on cool evenings. Good experiences previously with VRBO, but will never choose a Vacasa property again.
