We really want to love this property and hope that the owners and property managers put the necessary love, money, and time into making it shine again. Check in was smooth but upon entering we realized we were told incorrect information: the main floor is a flight of stairs up and we had someone in a wheelchair. The person who answered our initial, pre booking questions, obviously had never been in the property. There is an elevator but it is broken. The biggest disappointment was that all of the blinds on the main floor, with the mountain views, were broken. The property manager said that maintenance would come the following day to fix them, but they never came at all. The cloth upholstery of the stools, pillows and bedspreads were very dusty and the dishwasher didn't clean the dishes. The window screens allow gnats in, but need to be open as there's no air conditioning in the summer. As mentioned in other reviews, there is a hot water situation- it takes 10 minutes to get hot water on the upper levels and the kitchen sink's hot water doesn't work (on the plus side the shower water pressure is fantastic). The ice machine is broken. The family room speakers are broken. Several light switches are broken. Also the place only has 3 private bedrooms (the queen and bunk bed rooms on the entry level, and the main floor queen). All bathrooms are shared. The basement level master and en suite double/queen is not private (no door to shared master bath and the double/queen entry door is inside the master). There's only parking for 2 small to mid sized vehicles.
We felt neglected by the property managers but our friend group was awesome and we had an amazing time regardless. The neglected castle became a sort of a joke and the broken things just became funny. If the place was less expensive it would all be acceptable, but at nearly $900 per night, we give the place 2 stars.