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Opiniones sobre Metropolitan Hotel Dubai

Metropolitan Hotel Dubai
Sheikh Zayed Road, Exit 41, Al Thanya Street, Dubai

Opiniones

8,6

Excelente

Evaluación: 10 - Excelente. 188 de 393 opiniones" "
Evaluación: 8 - Bueno. 146 de 393 opiniones" "
Evaluación: 6 - Aceptable. 27 de 393 opiniones" "
Evaluación: 4 - Mediocre. 18 de 393 opiniones" "
Evaluación: 2 - Terrible. 14 de 393 opiniones" "

9,0/10

Limpieza

8,8/10

Personal y atención

8,6/10

Servicios

8,6/10

Estado de la propiedad e instalaciones

8,6/10

Cuidado del medio ambiente

Opiniones

4/10 Mediocre

Eduardo

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
El hotel no sabía sobre los beneficios VIP acces. Esto me pasa en casi todos los hoteles. Expedia debe informar mejor a los hoteles. Este beneficio no existe
Se hospedó 6 noches en febrero de 2024
Respuesta de Samer Homsi | General Manager el 27 feb. 2024
Dear Eduardo,Thank you for sharing your experience.We're so sorry to hear you were left disappointed after your stay with us. Please note that we've taken your comments on board and will investigate them internally in an effort to improve the quality and service standards we offer, and to ensure this remains a one-time occurrence.We really hope you'll decide to stay with us again and see the good changes in your return.Wishing you all the best,Samer Homsi General Manager

10/10 Excelente

GUILLERMO

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excelente
Excelente servicio, lo recomiendo ampliamente
Se hospedó 1 noche en octubre de 2019
Respuesta de Sanjay el 14 oct. 2019
Dear GUILLERMO, Thank you for sharing your lovely feedback. We strive to provide the best service for all our guests and we are pleased to receive positive feedback from our valued guests like you. We will definitely share your good words with our colleagues and we assure our high quality of service at all times. We're looking forward to welcoming you back for a more great stay again. Thanking you, Sanjay

10/10 Excelente

Lucia

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 4 noches en abril de 2019
Respuesta de Sanjay el 19 jun. 2019
Dear Lucia, Thank you so much for staying with us and rating us a good score. It is our pleasure to have you as our guest and we look forward to welcoming you back again soon. We wish you all the best, Sanjay

8/10 Bueno

MIGUEL

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación

10/10 Excelente

Anthony

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
free parking & food was amazing i really suggest the half board option
Se hospedó 3 noches en marzo de 2024

10/10 Excelente

Entela

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very friendly! Good for families.
Se hospedó 3 noches en abril de 2024
Respuesta de Samer Homsi | General Manager el 26 abr. 2024
Dear Entela,Thank you for your great review!Looking forward to welcoming you back!

10/10 Excelente

Diana

Se hospedó 7 noches en febrero de 2024
Respuesta de Samer Homsi | General Manager el 26 abr. 2024
Dear Diana,Thank you for the rating.

10/10 Excelente

Nagatomo

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Samer Homsi | General Manager el 27 feb. 2024
Dear Nagatomo,We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we look forward to welcoming you back again soon.Thanking you,Samer Homsi General Manager

10/10 Excelente

khaled

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 5 noches en enero de 2024
Respuesta de Samer Homsi | General Manager el 16 feb. 2024
Dear Khaled,Thank you so much for staying with us and rating us a good score.It is our pleasure to have you as our guest and we look forward to welcoming you back again soon.We wish you all the best,Samer Homsi General Manager

2/10 Terrible

Adil

Viajó por negocios
Due to flight changes my stay was reduced by 1 day. Hotel refusing to credit 1 day of stay although Expedia called & emailed several tmes informing regarding the changes. Same thing hapoended to another colleague.
Se hospedó 4 noches en enero de 2024
Respuesta de Samer Homsi | General Manager el 19 feb. 2024
Dear Adil,Thank you for sharing your experience.We're so sorry to hear you were left disappointed after your stay with us. Please note that we've taken your comments on board and will investigate them internally in an effort to improve the quality and service standards we offer, and to ensure this remains a one-time occurrence.We really hope you'll decide to stay with us again and see the good changes in your return.Wishing you all the best,Samer Homsi General Manager

4/10 Mediocre

Craig

They have a spray and odor in the hallways … they didn’t know about VIP perks .. not the best area in the middle of traffic
Se hospedó 1 noche en enero de 2024
Respuesta de Samer Homsi | General Manager el 16 ene. 2024
Dear Craig,Thank you for sharing your experience.We're so sorry to hear you were left disappointed after your stay with us. Please note that we've taken your comments on board and will investigate them internally in an effort to improve the quality and service standards we offer, and to ensure this remains a one-time occurrence.We really hope you'll decide to stay with us again and see the good changes in your return.Wishing you all the best,Samer Homsi General Manager

10/10 Excelente

Ashokkumar

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en enero de 2024
Respuesta de Samer Homsi | General Manager el 10 ene. 2024
Dear Ashok,We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we look forward to welcoming you back again soon.Thanking you,Samer Homsi General Manager

8/10 Bueno

Nawaf

Viajó por negocios
No le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en noviembre de 2023
Respuesta de Samer Homsi | General Manager el 3 ene. 2024
Dear Nawaf,We appreciate the fantastic review and are glad we could be of service.It is our pleasure to have you as our guest and we look forward to welcoming you back again soon.We wish you all the best,Samer Homsi General Manager

10/10 Excelente

Zuhair

Viajó en grupo
Le gustó: Limpieza, personal y atención, comodidad de la habitación
Se hospedó 5 noches en noviembre de 2023
Respuesta de Samer Homsi | General Manager el 5 dic. 2023
Dear Zuhair,Thank you so much for staying with us and rating us a good score.It is our pleasure to have you as our guest and we look forward to welcoming you back again soon.We wish you all the best,

8/10 Bueno

Raed, Riyadh

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Room service is excellent.
Se hospedó 3 noches en noviembre de 2023
Respuesta de Samer Homsi | General Manager el 5 dic. 2023
Dear Read,Thank you for sharing your lovely feedback.We strive to provide the best service for all our guests and we are pleased to receive positive feedback from our valued guest like you.We will definitely share your good words with our colleagues and we assure our high quality of service at all times.We're looking forward to welcoming you back for a more great stay again.Thanking you,

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Dubai 16/11/2023
Se hospedó 2 noches en noviembre de 2023
Respuesta de Samer Homsi | General Manager el 5 dic. 2023
Dear Guest,Thank you so much for staying with us and rating us a good score.It is our pleasure to have you as our guest and we look forward to welcoming you back again soon.We wish you all the best,

8/10 Bueno

Michael

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Ein sehr schönes Hotel, unglaublich sauber mit sehr aufmerksamen Personal. Ein schöner Pool und diverse Restaurants einschliesslich eines Pubs. Negativ bewerte ich, es gibt Raucherzimmer und dieser Geruch zieht durch die Klimaanlage auch in die Nichtraucherzimmer, das ist nicht so schön. Und zum Frühstück könnte es echt mehr Obst geben. Ich war sicher nicht zum letzten Mal da.
Se hospedó 9 noches en noviembre de 2023
Respuesta de Samer Homsi | General Manager el 22 nov. 2023
Dear Michael,Thank you for your positive feedback about our hotel, cleanliness, attentive staff, and the amenities we offer, including the pool and various restaurants.I appreciate your honest input regarding the smoking rooms and the impact on the air quality in non-smoking rooms. I understand the importance of this issue, and we will look into ways to address and minimize any potential inconvenience for our non-smoking guests.Your suggestion about adding more fruit to our breakfast offerings is duly noted, and we'll certainly consider this in our ongoing efforts to enhance our services.We're delighted to hear that you plan to return, and we look forward to welcoming you back for another enjoyable stay.Warm regards,

10/10 Excelente

Niranjan

Se hospedó 4 noches en noviembre de 2023
Respuesta de Samer Homsi | General Manager el 11 dic. 2023
Dear Niranjan,Thank you so much for staying with us and rating us a good score.It is our pleasure to have you as our guest and we look forward to welcoming you back again soon.We wish you all the best,Samer Homsi General Manager

10/10 Excelente

Robert

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Business trip.
Business trip. I have stayed many times before Covid and like the hotel. My only feedback, the hotel needs to be more flexible and offer late check outs. Many flights in Dubai depart late in the evenings. This would be very customer focused approach.
Se hospedó 3 noches en octubre de 2023
Respuesta de Samer Homsi | General Manager el 22 nov. 2023
Dear Robert,Thank you for your continued patronage and taking the time to share your feedback with us. We appreciate your loyalty to our hotel.I understand your concern regarding the need for more flexibility in offering late check-outs, especially considering late-evening flights. Your feedback is valuable, and we'll certainly review our policies to ensure a more customer-focused approach in accommodating the needs of our guests.We truly appreciate your input, and we look forward to providing an even more comfortable and convenient experience for your future stays.Warm regards,

10/10 Excelente

Mayada

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en noviembre de 2023
Respuesta de Samer Homsi | General Manager el 22 nov. 2023
Dear Mayada, Thank you for the great rate.

8/10 Bueno

Mohammed

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Good hotel. Stay in the sectionaway from nightclub
I stayed at this hotel because of its location which is close to my Busineee meetings. I was checked in by Kamal at the front desk . Kamal was very professional ,friendly and offered me a room upgrade . Everything was okay , until I. And back to the hotel after the midnight and noticed that the loud music from the night club in the ground floor was way too noisy and I will not be able to sleep. I called the front desk and the agent apologized and said he will go and talk to the club management to reduce the music volume , but the music was on until 3:00 am and I couldn’t sleep that night until 4:15 am . I like this hotel and would probably stay there again, but definitely I will request to stay in the other side of the hotel away from the night club noise. Again a special thank you to Kamal from the front desk for his exceptional customer care service .
Se hospedó 1 noche en octubre de 2023
Respuesta de Samer Homsi | General Manager el 22 nov. 2023
Dear Mohammed, Thank you for choosing to stay at our hotel and for taking the time to share your experience. We appreciate your positive comments about Kamal's professional and friendly service at the front desk. I'm glad to hear he provided you with an excellent customer care experience.I sincerely apologize for the inconvenience caused by the noise from the nightclub, and I understand the impact it had on your sleep. Your feedback is important, and we will take steps to address this issue and explore measures to minimize disturbances for our guests.We value your patronage and hope to have the opportunity to welcome you back for a more restful and enjoyable stay in the future.Warm regards,

10/10 Excelente

Gabriel

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
_
Se hospedó 7 noches en octubre de 2023
Respuesta de Samer Homsi | General Manager el 13 nov. 2023
Dear Grabriel, Thank you for giving us the high rate after your stay.

10/10 Excelente

Sering Omar Faty

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Accessibility; Parking; Dining
Se hospedó 2 noches en octubre de 2023
Respuesta de Samer Homsi | General Manager el 13 nov. 2023
Dear Sering, Thank you for your review. We hope you had a great stay with us!Looking forward to seeing you again.

8/10 Bueno

Lalla Bouchra

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Very Clean Nice area and professional team
Se hospedó 4 noches en agosto de 2023

10/10 Excelente

Nashfeer

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en julio de 2023
Respuesta de Samer Homsi | General Manager el 15 ago. 2023
Dear Nashfeer, Thank you for the high rate. Looking forward to welcoming you soon.

10/10 Excelente

Mohammed

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything very good
Se hospedó 1 noche en julio de 2023
Respuesta de Samer Homsi | General Manager el 15 ago. 2023
Dear Mohammed, Thank you for the positive review. Looking forward to welcoming you again!

10/10 Excelente

steve

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
staff helpful with calling the taxi. staff accommodating with when it was convenient for us for them to clean the room. breakfast menu changing slightly daily.
Se hospedó 8 noches en julio de 2023
Respuesta de Samer Homsi | General Manager el 15 ago. 2023
Thank you for taking the time to share your feedback regarding your experience at Metropolitan Hotel Dubai. We are delighted to hear that our staff was helpful in arranging taxis and accommodating your preferred cleaning schedule. It's also great to know that you appreciated the variety in our breakfast menu, with slight changes daily. Your positive comments motivate us to continue providing excellent service and making each guest's stay enjoyable. We look forward to welcoming you back for another memorable visit in the future!

8/10 Bueno

Celina

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Everything was really great and i felt so comfortable. But the Metro was a little bit far away and i always woke up because of the car noises. i felt like the cars are driving next to me. it was very loud in my room. although i enjoyed my time in metropolitan hotel.
Se hospedó 7 noches en junio de 2023
Respuesta de Samer Homsi | General Manager el 15 ago. 2023
Dear Celina,Thank you for taking the time to share your feedback about your recent stay at Metropolitan Hotel. We're glad to hear that you had an overall great and comfortable experience. We apologize for any inconvenience you experienced due to the noise from the nearby road. We understand that a peaceful environment is essential for a restful stay, and we're sorry that the car noises impacted your sleep. Your comments are important to us, and we will certainly take this into consideration for future improvements. Despite this, we're delighted that you enjoyed your time with us and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.

10/10 Excelente

mazen, Beirut

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
All good clean well maintained and good location
Se hospedó 3 noches en mayo de 2023

10/10 Excelente

Michael

Se hospedó 6 noches en febrero de 2023

10/10 Excelente

Vince

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I was really pleased with the Hotel and its location. I was especially impressed with the service of the staff on the front desk who were very friendly and helpful. Esther went out of her way to see we had a lovely room and the extra bed we required. Yuki and Gerald were also very helpful. All in all we had a great stay!
Respuesta de Samer Homsi | General Manager el 15 ago. 2023
Dear Vince,Thank you for sharing your wonderful experience at Metropolitan Hotel Dubai. We're thrilled to hear that you were pleased with both the hotel and its convenient location. It's fantastic to know that our front desk staff, especially Esther, went above and beyond to ensure you had a pleasant stay. We'll be sure to pass along your appreciation to Esther, Yuki, Gerald, and the entire team. Your kind words are a great motivation for us to continue delivering exceptional service. We can't wait to have you back for another fantastic stay in the future!

10/10 Excelente

mazen, Beirut

8/10 Bueno

Yan

8/10 Bueno

ted

Le gustó: Limpieza
it was money worth but the staff was correctly polite but did not really care
Se hospedó 4 noches en octubre de 2022
Respuesta de Guest Relations Team el 31 oct. 2022
Dear Guest,Thank you for sharing your experience.Please note that we've taken your comments on board and will investigate them internally in an effort to improve the quality and service standards we offer.We really hope you'll decide to stay with us again and see the good changes in your return.

10/10 Excelente

A

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Mohammed [ Egypt ] at the GYM was exceptional. Talented, sincere and great at his job and so was the staff at the poolside - especially a gentlemen from Pakistan.
Se hospedó 5 noches en octubre de 2022
Respuesta de General Manager el 5 dic. 2022
Dear GuestThank you for sharing your experience and for rating us a good score.We are happy to know that you had a great stay in our hotel and you enjoyed the services provided by our staff.Your good words are so inspiring and we assure you that we will keep on providing the highest quality of service to all our guests.We look forward to welcoming you back again soon.Wishing you all the best,Samer Homsi General Manager

10/10 Excelente

Faraj

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Everything is ok
Se hospedó 1 noche en octubre de 2022
Respuesta de General Manager el 11 oct. 2022
Dear FarajThank you for sharing your experience and for rating us a good score.We are happy to know that you had a great stay in our hotel and you enjoyed the services provided by our staff.Your good words are so inspiring and we assure you that we will keep on providing the highest quality of service to all our guests.We look forward to welcoming you back again soon.Wishing you all the best,Samer Homsi General Manager

6/10 Aceptable

Abdolmajid

Le gustó: Personal y atención
Se hospedó 1 noche en agosto de 2022
Respuesta de Guest Relations Team el 16 ago. 2022
Dear Abdolmajid, Thank you so much for staying with us and rating us a good score. It is our pleasure to have you as our guest and we look forward to welcoming you back again soon. We wish you all the best!

8/10 Bueno

Mohamed

Se hospedó 3 noches en julio de 2022
Respuesta de Guest Relations Team el 18 jul. 2022
Thanks for staying with us. We appreciate your feedback!

8/10 Bueno

Hani

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
it was good
Se hospedó 2 noches en junio de 2022
Respuesta de Bassem el 29 jun. 2022
Dear Hani, Thank you so much for staying with us and rating us a good score. It is our pleasure to have you as our guest and we look forward to welcoming you back again soon. We wish you all the best, Bassem Saudy | General Manager

10/10 Excelente

Adam

Se hospedó 1 noche en junio de 2022
Respuesta de Bassem el 26 jun. 2022
Dear Adam, Thank you for choosing Metropolitan Hotel, thank you for considering us by giving an opportunity to serve you. Your constructive feedback means a lot thank you for sharing your precious time. We are looking forward to welcoming you back again. Best Regards, Bassem Saudy | General Manager

10/10 Excelente

Marcelyne

Se hospedó 2 noches en junio de 2022

10/10 Excelente

Noora

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en junio de 2022
Respuesta de Bassem el 21 jun. 2022
Dear Noora, Thank you so much for staying with us and rating us a good score. It is our pleasure to have you as our guest and we look forward to welcoming you back again soon. We wish you all the best, Bassem Saudy | General Manager

10/10 Excelente

EMILE, Washington

Viajó por negocios
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
GREAT HOTEL , ALWAYS A PLEASURE TO COME BACK.
Se hospedó 1 noche en junio de 2022
Respuesta de Faiz el 12 jun. 2022
Dear Valuable Guest, Thank you for choosing Metropolitan Hotel as always, we are more than happy to keep welcoming you back and thank you for considering us by giving an opportunity to serve you. Your constructive feedback means a lot thank you for sharing your precious time. We are looking forward to welcoming you back. Best Regards, Metropolitan Hotel Management

10/10 Excelente

Adame

Se hospedó 8 noches en mayo de 2022

4/10 Mediocre

Mohamed

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Good but the air conditioner was hot
Se hospedó 1 noche en mayo de 2022
Respuesta de Bassem el 9 may. 2022
Dear Mohamed, Thank you for staying with us and for taking the time to share your feedback. Please be assure that we will look into this matter and will do the corrective action accordingly. Wishing you all the best, Bassem Saudy | General Manager

2/10 Terrible

Hassan

Viajó con su familia y niños pequeños
No le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 5 noches en abril de 2022
Respuesta de Sanjay el 9 may. 2022
Dear Hassan, Thank you for sharing your experience. We're so sorry to hear you were left disappointed after your stay with us. Please note that we've taken your comments on board and will investigate them internally in an effort to improve the quality and service standards we offer, and to ensure this remains a one-time occurrence. We really hope you'll decide to stay with us again and see the good changes in your return. Wishing you all the best, Bassem Saudy | General Manager

8/10 Bueno

heidemarie

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2022

8/10 Bueno

Dov

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Bon accueil et bon service général
Se hospedó 6 noches en marzo de 2022
Respuesta de Sanjay el 30 mar. 2022
Dear Dov, Thank you for sharing your lovely feedback. We strive to provide the best service for all our guests and we are pleased to receive positive feedback from our valued guest like you. We will definitely share your good words with our colleagues and we assure our high quality of service at all times. We're looking forward to welcoming you back for a more great stay again. Thanking you, Sanjay Luthra | General Manager

8/10 Bueno

Kim

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 6 noches en febrero de 2022
Respuesta de Sanjay el 11 mar. 2022
Dear Kim, Thank you so much for staying with us and rating us a good score. It is our pleasure to have you as our guest and we look forward to welcoming you back again soon. We wish you all the best, Sanjay Luthra | General Manager

8/10 Bueno

Thomas

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en febrero de 2022
Respuesta de Sanjay el 21 feb. 2022
Dear Thomas, Thank you so much for staying with us and rating us a good score. It is our pleasure to have you as our guest and we look forward to welcoming you back again soon. We wish you all the best, Sanjay Luthra | General Manager