Exterior
Ver disponibilidad

Opiniones sobre Border House at Crystal Bay Casino

3 out of 5
Border House at Crystal Bay Casino
14 State Highway 28, Crystal Bay, NV

Opiniones

8,4

Muy bueno

Evaluación: 10 - Excelente. 118 de 237 opiniones" "
Evaluación: 8 - Bueno. 65 de 237 opiniones" "
Evaluación: 6 - Aceptable. 32 de 237 opiniones" "
Evaluación: 4 - Mediocre. 14 de 237 opiniones" "
Evaluación: 2 - Terrible. 8 de 237 opiniones" "

9,0/10

Limpieza

8,4/10

Personal y atención

8,2/10

Servicios

8,6/10

Estado de la propiedad e instalaciones

8,4/10

Cuidado del medio ambiente

Opiniones

4/10 Mediocre

JUAN RICARDO

Se hospedó 2 noches en mayo de 2023
Respuesta de Duane el 27 may. 2023
Thank you for visiting the Border House. I am sorry to see you did not enjoy your visit however there are no notations as to what went wrong. I truly hope that you give us another chance in the future to show you the correct guest service we can provide.

10/10 Excelente

David

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excelent
Respuesta de Duane el 5 ene. 2023
Thank you for your feedback. We are happy to see you enjoyed your stay and hope to be of service to you again soon.

10/10 Excelente

Dorothy

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
A very unique and charming place. Definitely recommend and will return next time we are in North Lake Tahoe.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Fernando

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I impressed with this hotel, really convenient.
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Gabi

Viajó en grupo
Le gustó: Limpieza, estado de la propiedad e instalaciones
A friend and I arrived to our 2 bed room to find no door on the bathroom and a view into the bathroom through the fireplace. This was not listed in property info and made us very uncomfortable as a pair of friends.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Yuhui

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
nice place to stay
Se hospedó 4 noches en febrero de 2024

10/10 Excelente

DEVRAJ

Se hospedó 1 noche en enero de 2024

10/10 Excelente

Shannon

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Eva

Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Chunhai

Se hospedó 2 noches en diciembre de 2023

8/10 Bueno

Zachary

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Dana

Viajó con su familia
Le gustó: Servicios
Overall a great experience, so I gave it 5 stars. Nice robes, towels, comfy beds, friendly staff. As a fellow business owner I would suggest three things. 1 Add sliding barndoors to the rooms instead of the curtain between the bedroom and bathroom. 2. Mark the light switches 3. Change the highend steakhouse to barfood and breakfast to match the casino and music venue. Food was amazing, but expensive.
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Kellie

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Bryan

Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Joel

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Friendly efficient check in. Easy parking. Quiet, well appointed room
Se hospedó 1 noche en octubre de 2023

6/10 Aceptable

Steven, Laguna Beach

The rooms were large and beds comfortable. The bathroom was not stocked with supplies nor was the coffee maker unless you like Hazelnut Coffee... Its part of the adjacent casino and you have to find someone to help you. No food available. Adequate but lacking what you would normally expect. Feels a bit like walking into a building from the old west.
Se hospedó 2 noches en octubre de 2023

4/10 Mediocre

Amelia

No le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
I wouldn’t stay here if you need to sleep
The TV didn’t work, neither did the volume so at night it didn’t turn off or turn done leading me to not be able to sleep. During the day the volume was too low to hear. The fan also made loud noises all day and night.
Se hospedó 1 noche en octubre de 2023
Respuesta de Duane el 12 oct. 2023
Thank you for visiting the Border House and providing your feedback. Please accept my apologies for the inconveniences you experienced during your visit. This is certainly not the level of service we wish to maintain. We will be reviewing your comments and making corrections where possible. We hope that you will try us again in the future.

6/10 Aceptable

Cliente verificado

Viajó con su familia
Le gustó: Comodidad de la habitación
No le gustó: Personal y atención
The room was fairly comfortable in an outdated charm, sort of way. The bathroom was fun with a slightly cringey led light equipped jet bath tub. Relaxing. The front desk staff at the casino who own the small hotel next door are just not very friendly and unwilling to provide helpful customer service. We decided to stay because hotels.com offered a better price. The casino was adamantly not willing to accommodate a military discount or upgrade any accommodations, like offering two beds after knowing we accidentally ordered one. They had plenty of other rooms. In truth, the hotel rooms were quaint, cute even. It’s the Casino staff and its smokey stench of an 80s throwback hangout for lonely slot machine enthusiasts, is the only problem. Hold your breath, pay for you room quickly, answer yes to their robotic questions and then go enjoy Lake Tahoe.
Se hospedó 1 noche en octubre de 2023
Respuesta de Duane el 12 oct. 2023
Thank you for visiting the Border House and providing your feedback. We apologize for the difficulties you experienced during your check in and will be reviewing your comments for further corrections. We hope to be of service to you again in the future.

6/10 Aceptable

Dorothy, Olympia

Le gustó: Limpieza
Se hospedó 1 noche en octubre de 2023
Respuesta de Duane el 12 oct. 2023
Thank you for visiting the Border House and providing your feedback. We are pleased to see you enjoyed your visit and hope to see you again soon.

10/10 Excelente

pascale, old brookville

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Duane el 12 oct. 2023
Thank you for visiting the Border House and providing your feedback. We are pleased to see you enjoyed your visit and hope to see you again soon.

8/10 Bueno

Carlos

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Cute and comfortable boutique hotel
Cute and comfortable boutique hotel in a convenient location. Our only complaint is that you have to check in at the casino next door. No one was at the player's club desk so we had to hunt for an employee. He had to call for someone to come and check us in. Strange there is no front desk at the actual hotel. Other than that inconvenience, we had a nice stay.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Duane el 12 oct. 2023
Thank you for visiting the Border House and providing your feedback. We apologize for the difficulties you experienced during your check in and will be reviewing your comments for further corrections. We hope to be of service to you again in the future.

10/10 Excelente

Adam

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The real stuff right? Good water pressure! Quiet area after sunset. Only suggestion would be a microwave.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Duane el 6 sept. 2023
Thank you for visiting the Border House and providing your feedback on your visit. We are excited to see you enjoyed your stay and hope to see you again in the near future.

8/10 Bueno

Bo

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The room is very clean. The bathroom is spacious.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Duane el 6 sept. 2023
Thank you for visiting the Border House and providing your feedback on your visit. We are excited to see you enjoyed your stay and hope to see you again in the near future.

10/10 Excelente

ROB, santa barbara

Se hospedó 2 noches en agosto de 2023
Respuesta de Duane el 12 oct. 2023
Thank you for visiting the Border House and providing your feedback. We are pleased to see you enjoyed your visit and hope to see you again soon.

10/10 Excelente

Dr Jacqui

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
A great find
A wonderful find! The house is beautiful, the rooms are large and very elegantly decorated and it’s quiet and has a rural feel despite being in the hub of things.
Se hospedó 1 noche en agosto de 2023
Respuesta de Duane el 6 sept. 2023
Thank you for visiting the Border House and providing your feedback on your visit. We are excited to see you enjoyed your stay and hope to see you again in the near future.

10/10 Excelente

mary

Se hospedó 1 noche en agosto de 2023
Respuesta de Duane el 12 oct. 2023
Thank you for visiting the Border House and providing your feedback. We are pleased to see you enjoyed your visit and hope to see you again soon.

10/10 Excelente

Ronald

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Its a great place to stay. Central location, close to the casino. I wish it had an ice machine on site.
Se hospedó 3 noches en agosto de 2023
Respuesta de Duane el 23 ago. 2023
Thank you for visiting the Border House and providing your feedback. We are excited to see you enjoyed your stay and hope to be of service to you again in the near future.

10/10 Excelente

Krista

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Beautiful property and the room was gorgeous, better than I could have hoped for
Se hospedó 1 noche en agosto de 2023
Respuesta de Duane el 20 ago. 2023
Thank you for visiting the Border House at Crystal Bay Casino and providing your feedback. We are excited to see you enjoyed your visit and hope to be of service to you again in the near future.

8/10 Bueno

Connie

Le gustó: Servicios
Pros-Historic, spacious, nice bathroom and good location. Cons-Dark, poor lighting in bedroom. Bathroom sink not draining, indoor and patio furniture as well as common areas very dusty. No instructions of any kind, phone does not access reception.
Se hospedó 3 noches en agosto de 2023
Respuesta de Duane el 20 ago. 2023
Thank you for visiting the Border House at Crystal Bay Casino and providing your feedback. We are excited to see you enjoyed most of your visit and we will be reviewing the items listed for improvement. We hope to be of service to you again in the near future.

6/10 Aceptable

David

Viajó por negocios
Upon check in, no one was monitoring reception. Had to summon the cashier to get someone...arrived 5 min. later. Hallway leading to room smelled of beer. Dimly lit hallways, seedy kind of feel. Access / safety controls were up to date. Room was outdated and old, including carpet, fixtures, drapes, bathroom flooring, etc. Lighting in the room was inadequate, including the bathroom and mirror. Bedding and towels were clean. Other amenities were adequate and present (soaps, shampoo, dryer, coffee, etc.). Shower area was roomy and good shower head (probably due to disability access) Environment was quiet. Overall I felt like I was in a room which could have been in a crime scene drama. I wouldn't recommend.
Se hospedó 1 noche en agosto de 2023
Respuesta de Duane el 9 ago. 2023
Thank you for visiting the Border House at Crystal Bay Casino. I am sorry that the experience did not meet your expectations and sincerely hope that you will give us another try in the future. The Border House is a unique boutique hotel and also is a historic building.

10/10 Excelente

Florian

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Séjour agréable à Crystal Bay
Excellent séjour, avec une petite terrasse très agréable pour prendre son petit déjeuner ou un verre en fin d’après midi. La chambre ne donnait pas sur l’axe principale, du coup relativement silencieux le matin.
Se hospedó 2 noches en julio de 2023
Respuesta de Duane el 9 ago. 2023
Thank you for visiting the Border House at Crystal Bay Casino. We are pleased to see you enjoyed your visit and hope to be of service to you again in the future.

10/10 Excelente

Suzi

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en julio de 2023
Respuesta de Duane el 3 ago. 2023
Thank you so much for your feedback about your recent visit to the Border House. We are pleased to see you enjoyed your visit and hope to of service to you again in the future.

10/10 Excelente

Robert

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
.
Se hospedó 1 noche en julio de 2023
Respuesta de Duane el 3 ago. 2023
Thank you for your feedback about your recent visit to the Border House. We are pleased to see you enjoyed your visit and hope to be of service to you again in the future

2/10 Terrible

Donna

Se hospedó 1 noche en julio de 2023
Respuesta de Duane el 3 ago. 2023
Thank you for visiting the Border House and providing your feedback. We are so sorry that you did not enjoy your visit and will be reviewing your comments for future improvements. We hope to be of service to you in the future.

8/10 Bueno

Mark

Se hospedó 1 noche en julio de 2023
Respuesta de Duane el 20 ago. 2023
Thank you for visiting the Border House at Crystal Bay Casino and providing your feedback. We are excited to see you enjoyed most of your visit and hope to be of service to you again in the near future.

4/10 Mediocre

Roger

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Limpieza
First off the hotel staff was amazing Now, before you stay here you must know the hotel is not connected to the casino. It’s in an odd “house” building around the corner Our room was niceish, but the biggest thing was the bathroom didn’t have a door so if your sharing the room using the restroom is awkward. Linens are clean I did not see a ice machine either Parking is very limited by the rooms, they do have a parking garage at the Casino, but again rooms are not connected to hotel, so it’s a short walk outside Overall not the worst place to stay, but the few inconveniences might turn me away from staying again Lake Tahoe is so amazing though!
Se hospedó 1 noche en julio de 2023
Respuesta de Duane el 27 jul. 2023
Thank you for your feedback. Please accept my apologies for not meeting your expectations during your visit. This is certainly not the level of service we want our guest to leave with. We will be reviewing your comments for areas of improvement where possible. We hope you will visit us again in the future.

2/10 Terrible

William

Le gustó: Limpieza
Nothing to indicate that the check in was in the casino - unattached to the actual property. No directions or arrows to take you to the casino. Guests need to figure that out on their own. No staff at the front desk which added to the difficulty of the check in process. The room was nice, clean and spacious
Se hospedó 1 noche en julio de 2023
Respuesta de Duane el 22 jul. 2023
Thank you for your feedback. I apologize for the difficulty you experienced while checking into the Border House. We certainly will be reviewing your comments to see what changes we can make to our processes to better serve our guests. We hope you will enjoy the rest of your stay and return again in the future.

4/10 Mediocre

Alexis

Se hospedó 1 noche en julio de 2023
Respuesta de Duane el 3 ago. 2023
Thank you for visiting the Border House and providing your feedback. We are so sorry that you did not enjoy your visit and will be reviewing your comments for future improvements. We hope to be of service to you in the future.

10/10 Excelente

David

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Location and decor outstanding.
Se hospedó 1 noche en julio de 2023
Respuesta de Duane el 22 jul. 2023
Thank you for your feedback and visiting the Border House. We are excited to see you enjoyed your visit and hope to see you again in the near future.

10/10 Excelente

Brittany

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great little hideaway! Can't wait to come back!
Se hospedó 1 noche en julio de 2023
Respuesta de Duane el 11 jul. 2023
Thank you so much for visiting the Border House. We are excited to see you enjoyed your visit and appreciate the feedback. We hope to of service to you again in the near future.

8/10 Bueno

Donna

Viajó con su pareja
Le gustó: Limpieza, estado de la propiedad e instalaciones
If I were to review just the Border house building itself I would give it a 10 out of 10. It is a really cool building, beautifully designed, great patio deck area and on historical registry. Great location for all the activities that we did. The room was amazing! A brand new jetted tub was great at the end of a long day of hiking. However it is connected to the Crystal Bay casino. It was very confusing to check there was no Clear Directions ever given. No information at the building are in the room as far as getting a hold of somebody. The casino is old, run down, and the smokiness is unreal! The area that it's located on is between a really nice area on the lake leading into a very iffy kind of area. Two major casinos one behind one in front that have been shut down and are elapidated. If it wasn't for this property being attached to the casino I would give it a 10 out of 10 for sure. One thing that I did not address with the establishment was at 12:30 the second night that we were staying there was banging on the door it was the sheriff's department. Three patrol cars three Sheriff's Department demanding we opened the door. I did they said somebody in the casino said I stole their phone. We had never been in the casino. So it was very upsetting and scary at the same time. I don't know how that came about and I have no idea why there would be three sheriffs just for somebody's phone being stolen.
Respuesta de Duane el 1 jul. 2023
Thank you so much for your feedback and for visiting the Border House. We are pleased to see you enjoyed most of your visit but we do apologize for the unexpected visitors to your room. We certainly hope that you will visit again in the near future.

6/10 Aceptable

Mary

Viajó con su familia
Cons: Aside from the heavy deodorizer smell in the room, the window shades didn’t work. Also, there wasn’t a blow dryer. Pro: it was quiet and the accommodations were nice.
Se hospedó 2 noches en junio de 2023
Respuesta de Duane el 1 jul. 2023
Thank you for visiting the Border House and providing you feedback and observations. I assure you we will be addressing the items you mentioned and making corrections. We hope that you will visit us again in the near future.

10/10 Excelente

Teresa

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice, clean comfortable room and nice check in staff. Rooms are in a building separate from the casino, so smoke free except for the check in and check out inside the casino.
Se hospedó 1 noche en junio de 2023
Respuesta de Duane el 1 jul. 2023
Thank you for visiting the Border House and providing your feedback. We are pleased to see you enjoyed your visit and certainly hope to see you again in the near future.

10/10 Excelente

Dennis

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Nice hotel at a reasonable price
Our room on the top floor was fabulous. This hotel is close to Incline Village and other great locations in Lake Tahoe. We look forward to staying at the Border House again in the future.
Se hospedó 1 noche en junio de 2023
Respuesta de Duane el 1 jul. 2023
Thank you for visiting the Border House and providing your feedback. We are pleased to see you enjoyed your visit and certainly hope to see you again in the near future

8/10 Bueno

Michael

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones
Check in was a bit confusing. Nicely decorated room and superior bathroom. Missed reading light for bed. Great restaurant across the street!
Se hospedó 1 noche en junio de 2023
Respuesta de Duane el 7 jun. 2023
Thank you for visiting the Border House at Crystal Bay Casino and for providing your feedback on your stay. We are pleased to see you enjoyed your visit and hope that you will return soon!

8/10 Bueno

Cindy

Viajó con su pareja, Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Loved this place. The bathtub alone was worth it!
Se hospedó 1 noche en mayo de 2023
Respuesta de Duane el 27 may. 2023
Thank you for visiting the Border House and providing your feedback. We are excited to see you enjoyed you visit especially the bathtub. We hope to see you again in the near future.

8/10 Bueno

Michael

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en abril de 2023
Respuesta de Duane el 5 abr. 2023
Thank you for visiting the Border House and providing your feedback. We are happy to see you enjoyed your stay and hope we have the chance to be of service to you again in the near future.

10/10 Excelente

Melissa

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The room was awesome! It had a gas fireplace and a huge shower/tub. I liked the double sinks too and it was very clean. Would definitely stay here again
Se hospedó 1 noche en marzo de 2023
Respuesta de Duane el 27 mar. 2023
Thank you for visiting the Border House and providing your feedback. We are so happy to see you enjoyed your stay and hope to be of service to you again soon.

10/10 Excelente

Mitchell

Se hospedó 2 noches en marzo de 2023

10/10 Excelente

Lisa

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en marzo de 2023
Respuesta de Duane el 18 mar. 2023
Thank you for your feedback and visiting the Border House. I am glad to see you enjoyed your stay and hope to be of service to you again soon.