4/10 Mediocre
James W.
18 ago. 2025
No le gustó: Limpieza
Our recent stay at this VACASA property was disappointing due to several avoidable issues.One of the main frustrations was the condition of the outdoor amenities. The grill was in extremely poor shape rusted, unsafe, and clearly overdue for replacement. On our first attempt to use it, it flared into a grease fire, and the neighbors even offered us their grill after noticing its condition. The outdoor furniture was also dirty and covered in bird droppings, making it unpleasant to use.Another major issue was the coffee maker. I purchased groceries and K-cups only to discover the machine didn’t work; it simply blinked and never brewed. I reported both the grill and the coffee maker to VACASA’s customer service, but the only response I consistently received was, “We’ll let the local team know.” Unfortunately, no one ever followed up or addressed the concerns during our stay.While the interior of the house itself was clean and comfortable, the lack of functioning basic amenities combined with poor customer service overshadowed the positives. It was also discouraging to see neighboring properties with much better maintained outdoor areas, which highlighted the neglect at ours.The lack of responsiveness and care left us very dissatisfied with this stay, and we will not be booking through VACASA again.
James W.
Se hospedó 3 noches en agosto de 2025