The door lock definitely needs to be REPLACED. Not fixed, not changed the code, - REPLACED! My son-in-law had to climb through the window to get in (a security concern in itself). We tried calling the number we were given, but no answer. After a four hour drive with two small, anxious children, he found the window unlocked and climbed in. I would be willing to bet that the previous guests had problems locking the door and one had to stay inside, lock the door, then climb out the window. I’d bet this because that is the only way we could lock from the outside once we got in. Sean, with Vacasa, came over and tried himself and he couldn’t either. To help, he just gave us the master key and asked us to return it when we leave. ( Which we did.) The key, Sean said, is tricky. It has to be held in just the right place or it won’t lock. After it locks, you have to turn it to a specific spot to get the key out - it took me 10 minutes to get the ket out. So do you see what I mean? I think you need a new lock! I’ve spent a good three hours on the phone trying to get something done about this, practically ruining a good part of an afternoon, and still it is not fixed. I’ve called more than enough times to get it fixed but to no avail. Now it’s the next guest’s problem.
The dishwasher - Hey, I’m on vacation too! I don’t want to wash our dishes! The dishwasher is absolutely nasty with black stuff that the cleaning crew should’ve caught. washed our dishes (again) by hand because the dishwasher couldn’t clean them. Like I said, I am on vacation! Two hours washing dishes TWICE is not what I call “fun”. I think the homeowner would be wise to purchase a new one. And until then, at least put a much bigger bottle of dishwashing soap! On the last night, we started the dishwasher at 10pm hoping it would work after I ran a cleaner through it. At 4am and I heard water running. I got up to check, the dishwasher was still working. Below are two pictures(#3 and #4) of what 6 hours of washing had done..nothing was clean! After 6 ho