My husband and I rented a condo from Friday to Sunday to join other family members that rented a condo as well in the same complex. We did inform the property prior to checkin, if possible, we would like to check-in early, which unit was made available at 2:20 pm. Our truck was loaded with groceries that we picked up from Corpus Christi to make it easier then keeping everything cold from Houston. We arrived to find the freezer unable to open because it was frozen shut. We called the office to notify them because I had a lot of ice cream, ice and many other groceries to go in the freezer. At 4:30 still nobody there to repair freezer and we had to throw all ice cream and ice away. The maintenance department finally showed up around 5 pm. He had to shut down the refrigerator and said he would be back with a portable refrigerator. During his repair we found a foil pan on top of the refrigerator what looked liked meat that had been bbq prior to us staying there. I guess what was the upsetting part was, we are charged a cleaning fee or unit preparation fee and we arrive to find leftover dishes from previous renter, freezer unable to open and when we moved the living room table to put the baby blanket down for baby, there was chips and frootloops under table. What was the preparation for, because the inspection would have at least caught the foil pan of food and freezer. The office did offer to reimburse the ice cream lost with a receipt, which I thought I had but didn't because my husband threw the receipt away. On top of that, I received an email at 4:00 pm same day of check-in that the pool was closed due to Covid19. Why was this not mentioned during reservation or when signing contract? Covid19 has been going on for several weeks now. The beaches were open, so why mention the pools are closed now. We as parents and grandparents rent places for kids to be entertained. Therefore, it is very important to let them know at the time of reservations that the pool is closed. Now the park was open! My thoughts, if you close the pool due to Covid19, why wouldn't you close the park?? Last....our key pad to get into the house quit working on Saturday to get in the condo. It really wasn't a big deal for us because we weren't leaving but what if it was a mom and dad unpacking with baby inside, phone inside, no way to get in or call. We have the same key pads at work, the batteries go bad all the time.