2/10 Terrible
Amanda C., Austin, TX
13 ene. 2026
No le gustó: Limpieza
Do not book this property. What a disappointment. This house was everything I hate about bad vacation rentals.The two biggest issues were that the WiFi was not working and despite contacting the host multiple times, they never got it working for the duration of our stay nor sent us an update. I also booked this rental specifically because it had a tub, and I was traveling with a toddler. When we arrived the tub drain was broken and the drain was full of hair. We contacted them immediately. The next day we received no follow up, so we reached out again and they just continued to tell us that "they could not reach their local team." It wasn't until about 4PM that they finally got in touch with us. Beyond these two major issues, the house was dirty upon arrival and clearly had not been accessed in weeks. The yard needed mowing, there was trash on the front lawn, dead roaches on the floor and in the showers. The linens were paper thin (this is not an exaggeration they were literally as thin as paper). There was random stuff in all the closets and drawers - dirty blankets, dirty rags, an entire mattress stuffed in one closet. The water filter in the fridge needed replacing. There were several outstanding repairs - broken knobs, broken towel holders, etc. And to top it off, the door to the garage did not lock, which had us feeling very unsettled for the full stay. I of course understand that sometimes there are issues, but Vacasa's response was minimal and disappointing.
Amanda C.
Se hospedó 2 noches en enero de 2026