4/10 Mediocre
Rachel B.
2 sept. 2025
We stayed at this home over the holiday weekend and while the property itself has a lot of potential and is generally well-presented, our experience was impacted by a serious issue with one of the main bathrooms. The upstairs shower was completely unusable due to a significant leak that resulted in visible water damage on the ceiling below. It was clear this was not a new problem, which was disappointing given the premium rate we paid for a fully functional home.We reported the issue promptly and initially received acknowledgment, but unfortunately, we never heard back again from the management company, despite a polite follow-up and a reasonable request for a partial refund due to the reduced functionality of the home. The lack of communication and resolution was frustrating, especially considering the importance of transparent and responsive hosting on this platform.We still enjoyed our trip and appreciated the home overall, but we expected more accountability and responsiveness from the management company. If all amenities had been in working order and the issue had been handled appropriately, our stay would have been much more positive. Future guests should be aware of this issue and may want to confirm that it has been fully resolved.
Rachel B.
Se hospedó 3 noches en agosto de 2025
