Our problems began hours after booking this condo.
Once receiving confirmation from Joshua that we had booked the condo I responded to his email asking for details about check in, how we were going to check in, if we needed to go to a different location to pick up a key, etc. He responded saying that he had already sent an email with that information. I checked again, no email from him so I asked him to resend it. A week later, the day before our arrival I still had not received anything from Joshua about check in, so I reached out again, in return I received a very unprofessional and rude email from him regarding the check in process.
Upon arrival to the condo, our door code wouldnt work, I then called Joshua who was rudely dumbfounded that we couldnt get this door open and then mentioned that 5 other tenants had also had problems with the door and he would send maintenance out to change the batteries. Tony, the maintenance man, who was very apologetic and sympathetic the entire time, shows up and changes the batteries. We left the door propped open while we unloaded the cars, locked everything up then we were off to dinner. Upon arriving back at the condo, our door wouldnt work again. We called Joshua again who was shocked the door still wasnt working because they just put new batteries in the code lock, he apologized this time and sent Tony out again. Tony then changed the batteries and gave us a set of keys to use incase the code lock kept failing. Upon being let in to the condo for the second time that day we settled down for the evening.
The next morning when we tried to leave we realized just how bad this situation with the door was. The door was locked from the inside and wouldnt unlock. After many attempts we were finally able to leave. This happened every time we tried to leave the condo or get into the condo. It didn’t matter that we had a code and a key, the door mechanism was broken and they obviously were refusing to fix it if 5 other tenants had struggled with the door.
The “pool” was the size of a large hot-tub. So dont book this for the “pool” as you will be extremely disappointed.
The inside of the condo was clean and it was nice that each bedroom had their own bathroom. There was a patio out back that each bedroom had access too, it was nice to have that.
We will not be booking here again, mainly for the poor management.
Tony (maintenance) was extremely nice and professional the entire time.