So it’s Christmas Day. We leave from Oklahoma. Communication is great in the way up, host lets us know we can check in at 4 pm and sends the website with all information. I let them know we will be there@ 9:30 pm. Everything so far is good.We walk in the door and that’s where this goes south. See, it looks really cute but I see pillows on the floor. I tell my kids to wait and as I go in yelling “is anyone here” I’m seeing trash overflow, stove is filthy with food, rooms have sheets with stains/hair ect on them-not made, bathroom toilet isn’t flushed, hair in the shower, blood on the bathroom wall, fake eyelash on the towel holder..gross everywhere. I immediately reach out - to which the host says I can find another place to stay. So..let’s remember it’s Christmas. I have 4 kids with me and a tired husband…and there is no rooms in the inn..I checked VRBO again. I spend the next 3 hours texting and calling- host says they can’t find anyone to come over and clean because it’s Christmas Day and 9:30 pm…really- you said it was ready at 4 pm. So I (momma) am cleaning this place. Washing sheets, spraying beds, wiping counters..put kids in bed @ 11:30 pm. Not with comforters, because they aren’t dry yet. Host says they can clean tomorrow (26th)- well I just had to clean the place and our gifts are here now. They ask me how to make it better- full refund. They say no. They finally refund the cleaning fee & 1 night - that’s it. For this Christmas fiasco.do NOT stay.here.