Absolute worst vacation rental experience. I inquired about about early check-in + was told it was not able to be accommodated, which was fine. We spent the day nearby and checked in as soon as we could.
When checking in, someone made a comment to the lock box we were looking for. Never said if they were the owner, but it was a little strange that someone standing outside the property noted that to strangers.
Walked in to smoke alarm beeping, multiple half drank drinks in the fridge, dishes needing to be put away, a hand towel that appeared to have been already used hanging, TV not working, to name a few. Bed sheets were ripped/scratched and multiple hairs that belonged to neither my husband or I in the bed. I have a VERY hard time believing this place was cleaned at all prior.
I contacted Stan about the smoke alarm and he suggested pressing the reset button. I had to climb on top of my 6 foot husbands shoulders to do so. It was overall disgusting to be in.
We had to leave shortly after arriving due to the wedding plans we had, our reason for travel. We debated finding a new place but returned too late and slept on top of the covers for the night.
The next day we decided to leave the property and get a hotel due to how dirty the inside of this property was.
We exited the property with our bags and I put the key back in the lock box when moments later, the same stranger who talked with us the day before runs across the street to ask us if we were “good”. Again, no introduction to who they were but also very off putting as it was moments after we exited the property. This was also very off putting as we felt rather watched?
We waited until we got to the hotel we booked and I messaged the host with the issues cited and said we would not be returning. The host apologized and stated he would do "anything he can to make this better." We requested a partial refund, solely for the night we were not going to be staying (not night stayed/cleaning). The host has since ignored multiple messages.
I follow up again today and he took a new tone, only sighting there has not been complaints of cleaning in reviews and the smoke detector was fixed before we got there. He then accused me of not liking "the location and the demographic" of which I take great offense to as he does not know me or anything about me. We had no issues other than cleanliness. This was a horrible stay and an extremely offensive host who had no right to make the accusations he did.
