We loved the property. It was clean, well appointed, and comfortable. At first impression we felt we had found a “5”. The perfect accommodations, almost.
After arriving and putting our perishables in the refrigerator, we joined others for dinner & drinks. We returned around 11pm and when we went to bed we found that there were no sheets provided for the beds.
I went to the VRBO app and after drilling down found the section indicating a surcharge for what we assumed and felt should be included. We are on vacation and never gave a thought to this being a potential problem. At 11PM this was a clear issue. We were very dissatisfied with your decision to make this an optional item. As a vacation rental, we all expected a host to strive to make the stay as simple and enjoyable as possible. Including the $30, which we read as the max option, would not have deterred us from making the reservation, but the omission of the sheets implies a money grubbing attitude.
Bottom line, I intended to provide a “4” as a rating because of this oversite, but then we found the envelope asking for a tip for housekeeping. Considering we left the property essentially exactly as we found it, we felt the $150 being charged was exorbitant. Requesting an additional tip for clearing the sheets, for which we had already paid a supplemental charge, felt like adding insult to injury, and reinforcing our now tainted opinion. (This cleaning charge I was aware of ahead of time, but that didn’t stop us from resp