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Opiniones sobre The Allegro Royal Sonesta Hotel Chicago Loop

4 out of 5
The Allegro Royal Sonesta Hotel Chicago Loop
171 W Randolph St, Chicago, IL

Opiniones

8,6

Excelente

Evaluación: 10 - Excelente. 655 de 1124 opiniones" "
Evaluación: 8 - Bueno. 243 de 1124 opiniones" "
Evaluación: 6 - Aceptable. 123 de 1124 opiniones" "
Evaluación: 4 - Mediocre. 61 de 1124 opiniones" "
Evaluación: 2 - Terrible. 42 de 1124 opiniones" "

9,0/10

Limpieza

9,0/10

Personal y atención

7,6/10

Servicios

8,6/10

Estado de la propiedad e instalaciones

8,4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Victoria

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The only thing I would like is for it to have free parking.
Se hospedó 1 noche en abril de 2024
Respuesta de Jason Smith, Front Office Manager el 28 abr. 2024
Thank you for staying with us and thanks for the kind review. We hope you'll come see us again very soon!

2/10 Terrible

mario maciel

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was terrible that we spent $1800 dlls for 4 night and the didn’t clean our room and they justify this decisión saying they were fully booked. If they face this problem you should notice the guests before the reservation not during check in. Definitely it’s more worthy booking an AirBnB, yo know you have to clean your room but at least yo have a bigger space and you can cook. I think this hotel is great if you want to experience the worst service a hotel can offer for a lot of money.
Respuesta de Jason Smith, Front Office Manager el 17 oct. 2023
Good afternoon and thank you for sharing your experience with us. I apologize that your stay was anything less than pleasant. I have shared your visit with our leadership team so we may improve our services and standards.

10/10 Excelente

Thais

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
El hotel es excelente, las habitaciones muy confortables, bonitas y la cama excepcional. El personal muy amable y hablan español. Me hubiese gustado que el servicio de limpieza fuese diario, pero es cada 3 dias, aunque puedes pedir cambios de toallas diariamente.
Se hospedó 3 noches en junio de 2023
Respuesta de Emmanuel el 7 jul. 2023
Queridos tailandeses,Gracias por tomarse el tiempo para completar nuestra encuesta y calificación. Estamos encantados de que haya disfrutado de su estancia con elogios a nuestro amable personal. Esperamos recibirlo cuando sus planes de viaje lo traigan de regreso a Chicago. Gracias.

8/10 Bueno

Irene

Se hospedó 9 noches en junio de 2023
Respuesta de -The Allegro Royal Sonesta el 30 jun. 2023
Thank you for your rating! Thank you,

8/10 Bueno

Jeannette

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Es muy tranquilo Necesita brindar desayuno a los huéspedes
Se hospedó 3 noches en mayo de 2023
Respuesta de Nick Bell- Front Desk Manager el 22 may. 2023
Hello thank you for the feedback. As far as breakfast goes we do serve breakfast at our restaurant 312 Chicago Tuesday-Saturday starting at 6:30 a.m. Hopefully we have the chance to see you again so you may experience our delightful breakfast and team at 312 Chicago

10/10 Excelente

Claudia

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Precio Justo, habitación cómoda y limpia
Se hospedó 2 noches en diciembre de 2022
Respuesta de Kevin M. - Director of Guest Services el 16 dic. 2022
¡Gracias por tus comentarios! Estamos muy contentos de que haya tenido una estadía cómoda con nosotros y esperamos darle la bienvenida nuevamente pronto.

10/10 Excelente

GIL ENRIQUE

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excelente ubicación
un lugar con buena ubicación a 8 min caminando del Millenium Park, y los edificios mas emblemáticos, a dos cuadras de la terminal del tren que viene de los aeropuertos.
Se hospedó 5 noches en octubre de 2022
Respuesta de Lucy Hopkins, AFOM el 17 oct. 2022
We're so happy to hear that you had an overall positive experience with us at The Allegro Royal Sonesta Chicago Loop and that our prime location, as well as our hospitable staff, impressed you. We hope you'll come back and visit us again at some point in the future

4/10 Mediocre

Elisa

No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Cuando llegue mi reservación estaba cancelada cuando ya había sido pagada, la habitación tenía suciedad, el mobiliario deteriorado y no hacen limpieza a diario.
Se hospedó 3 noches en octubre de 2022
Respuesta de Lucy Hopkins, AFOM el 17 oct. 2022
Feedback is always appreciated as we consider it to be a valuable learning opportunity. We thank you for taking the time to share your experience with us. Please accept our apologies for not providing you with a stay that fits your needs. We will look into the issue you mentioned for possible changes that would better fit the needs of our guests.

2/10 Terrible

Adriana

Viajó con su pareja, Viajó por negocios
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Un hotel nefasto en todos los sentidos. Creo que no debería ser una de las recomendaciones de Expedia. Me urge una factura que no nos quisieron proporcionar, espero que ustedes me puedan ayudar
Se hospedó 4 noches en septiembre de 2022

10/10 Excelente

Tania

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Un increíble hotel, sin duda sería mi elección de nuevo
Se hospedó 2 noches en agosto de 2022
Respuesta de Adam el 19 ago. 2022
Good morning Tania, thank you so much for your kind words. We do have an amazing team and we look forward to welcoming you back in the future.Best regards,-Adam

10/10 Excelente

Carlos

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Bien
Se hospedó 2 noches en mayo de 2022
Respuesta de Front Office Supervisor el 20 may. 2022
Thank you for your 10 out of 10 review and choosing the Allegro Royal Sonesta for your recent stay in Chicago. We look forward to welcoming you back!

10/10 Excelente

DURANGO

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excelente
Excelente atencion y servicio. ampliamente recomendable.
Se hospedó 2 noches en abril de 2022
Respuesta de Krystal, Front Office Manager el 19 abr. 2022
Hola, Thank you so much for your compliments. We are so happy that you enjoyed the stay and look forward to hosting you again.

6/10 Aceptable

Jose

Se hospedó 1 noche en febrero de 2022

6/10 Aceptable

Alejandra

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
No le gustó: Personal y atención
Sin servicios disponibles
Es un hotel muy bonito y remodelado. El cuarto limpio y cómodo. Solo que al hacer el check in. Os llevamos la sorpresa que no hacían limpieza al cuarto hasta que terminarás tu estancia, cosa que me precio muy mal y en ningún lugar especificaron este detalle. No tenían ni restaurant ni Bar abierto, otro detalle que tampoco me pareció y que en ningún lugar lo especificaron. Tenían todo los servicios cerrados. Room service muy buen servicio, para llevar toallas o alguna cosa que necesites.
Se hospedó 3 noches en julio de 2021

10/10 Excelente

Diana

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Maravilloso el hotel! Cerca a todo.
Se hospedó 5 noches en julio de 2021

10/10 Excelente

Cliente verificado

Se hospedó 2 noches en julio de 2021

10/10 Excelente

janet

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Friendly staff and easy walk to Michigan Avenue and in the middle of theater district
Se hospedó 3 noches en abril de 2024

10/10 Excelente

Rafael, Bogota

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I really liked the hotel. Even though the rooms are not as big as a newer hotel, everything was very well kept and the service was outstanding
Se hospedó 5 noches en abril de 2024

2/10 Terrible

Wendy

Viajó por negocios
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Poor customer service
Se hospedó 2 noches en abril de 2024
Respuesta de Jason Smith Front Office Manager el 30 abr. 2024
Thank you for taking the time to leave a review. I have forwarded your experience to our leadership team so we may improve our services in the future.

10/10 Excelente

Sue, Englewood

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The hotel was gorgeous, super clean, and the staff was very helpful. Bathrooms are small. No valet parking.
Se hospedó 2 noches en abril de 2024
Respuesta de Jason Smith, Front Office Manager el 23 abr. 2024
Thank you for staying with us and taking the time to leave a review. I'm happy to report that valet will be returning to the Allegro this month! Perhaps it's incentive to make a return visit? We hope to see you again soon.

8/10 Bueno

Amanda

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The gym was awesome. The lobby was beautiful.
Se hospedó 3 noches en marzo de 2024
Respuesta de Nick Bell- Front Office Manager el 20 abr. 2024
Thank you for staying with us! We are glad you enjoyed your visit and hope to see you again soon.

10/10 Excelente

Natalia

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
It was nice
Se hospedó 3 noches en marzo de 2024
Respuesta de Nick Bell- Front Office Manager el 20 abr. 2024
Thank you for staying with us! We are glad you enjoyed your visit and hope to see you again soon.

6/10 Aceptable

Thaneshwor

No le gustó: Personal y atención
Se hospedó 3 noches en abril de 2024
Respuesta de Nick Bell- Front Office Manager el 20 abr. 2024
Thank you for staying with us! We are glad you enjoyed your visit and hope to see you again soon.

10/10 Excelente

Stanley

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Really nice hotel that is centrally accessible to all of the sights that Chicago has to offer. On the first morning, there was a strange noise coming from the pipes that was really loud, but the front desk was attentive and reassigned me a new room and had my luggage transferred while I went out to sight-see during the day. My new room was quiet, clean and beautiful. I really enjoyed my stay and love Chicago!
Se hospedó 3 noches en abril de 2024
Respuesta de Emma el 15 abr. 2024
Dear Stanley,We are so happy to hear you had a great stay with us with compliment to our Front Desk team with swift attention to your concern.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!

8/10 Bueno

darlene, kent

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Hotel was close to all attractions. Safe at night. Clean. Very friendly staff. Rooms are elegant and spacious.
Se hospedó 4 noches en abril de 2024
Respuesta de Emma el 15 abr. 2024
Dear Darlene,We are so happy to hear you had a great stay with us with compliments of how close we are to all attractions, friendly staff along with our elegant and spacious rooms.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!

10/10 Excelente

Jana Ersoz

Le gustó: Limpieza, personal y atención
loved the hotel
Se hospedó 2 noches en abril de 2024
Respuesta de Jason Smith, Front Office Manager el 14 abr. 2024
Thank you for staying with us! We are glad you enjoyed your visit and hope to see you again soon.

8/10 Bueno

Teresita

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The staff was very nice & friendly Courteous . The hotel needs more amenities . Bar area needs to be bigger . Play music, more lively. The hotel was clean . Rooms are small & a bit older . Needs painting to not show weathering etc .
Se hospedó 2 noches en abril de 2024
Respuesta de Jason Smith, Front Office Manager el 14 abr. 2024
Thank you for staying with us and thanks for taking the time to leave a review. I have noted your feedback and forwarded to our leadership team for review. I'm glad your stay was pleasant overall, and we hope to welcome you back again in the future.

8/10 Bueno

NINOSHKA

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Convenient location, easy check in and check out, room I was in was not huge but perfect for a work trip (I was there for a night, worked well). Staff was friendly, helpful and quick when I asked for something. I have stayed here multiple times when I come in for work trips, it’s been my go to.
Se hospedó 1 noche en abril de 2024
Respuesta de Nick Bell- Front Office Manager el 9 abr. 2024
Thank you for staying with us! We appreciate your feedback.

10/10 Excelente

Tanya

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Emma el 9 abr. 2024
Dear Tanya,We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!

4/10 Mediocre

Derek

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
No le gustó: Servicios
Many bad issues. Without any real reson hotels have the ability to force a $30 daily charge on top of room rate. Its a bait and switch. They say you get $15 credit for 1 drink at a bar daily only open 1p to 11pm when you dont drink alcohol is useless so im paying $30 for 2 plastic bottles of water left in my room. That costs the hostel pennies. And a drink that costs them $1 so they create backend charges for a hotel with zero amenities, no pool, spa, or gym. A resort fee essentially with no resort. And the restaurant food was the worst I ever had I tragicallyhave to say. 3oz fish for $40 was probably frozen fish, virgin cocktail still $16. Worse than cafeteria food and paid $75 for dinner and $40 for breakfast. $8 for gmo orange juice from a jug. When their menu says fresh squeezed, hell no. $6 for milk not even organic. Literally insane what they get away with there. No way people return to that hotel. They are the essence of corporate greed. In addition, a $100 per night preauthorization charge to the card for "damages and room service" I spoke to the server and they said they have a executive chef, no they have a cook with a high end cost menu and cafeteria quality non-organic food. No way was any food chef quality.
Se hospedó 3 noches en abril de 2024
Respuesta de Emma el 8 abr. 2024
Dear Ms. Derek,Thank you for taking the time to share your feedback regarding your experience with The Allegro Royal Sonesta Hotel Chicago Loop. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with The Allegro Royal Sonesta Hotel Chicago Loop.We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

10/10 Excelente

Kelly

Se hospedó 3 noches en marzo de 2024
Respuesta de Jason Smith, Front Office Manager el 23 abr. 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excelente

Tatiana

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en febrero de 2024
Respuesta de Jason Smith, Front Office Manager el 3 abr. 2024
Thank you for staying with us! We appreciate your feedback.

10/10 Excelente

Omar

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 6 noches en marzo de 2024
Respuesta de Jason Smith, Front Office Manager el 1 abr. 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Bueno

Adarsh

Se hospedó 3 noches en marzo de 2024
Respuesta de Nick Bell- Front Office Manager el 20 abr. 2024
Thank you for staying with us! We are glad you enjoyed your visit and hope to see you again soon.

10/10 Excelente

Bernard

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great location, great staff, very nice feel overall.
Se hospedó 4 noches en marzo de 2024
Respuesta de Jason Smith, Front Office Manager el 26 mar. 2024
Thank you for taking the time to leave a review. We re glad you enjoyed your visit. We look forward to hosting you again soon!

10/10 Excelente

Jasmine

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I really enjoyed staying at this hotel it was pretty convenient for me. They do have a destination fee and I believe they charge incidental fees for each night and not just one for your whole stay. You park in a parking garage across the street but the bellhop will take all your belongings to your room. The room itself is pretty small but since I often do solo trips I didnt mind it. I enjoyed the stay overall and plan to stay here again.
Se hospedó 2 noches en marzo de 2024
Respuesta de Jason Smith, Front Office Manager el 26 mar. 2024
Thank you for staying with us and for leaving a review. We are glad that you found our accommodations to be pleasant. We look forward to your return. Cheers!

4/10 Mediocre

John Michael

Viajó por negocios
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Walls were unusually thin. Felt as though I was in the conversations from the rooms next door. Elevators were slow and not functioning correctly. Rooms were small, cramped and the closet was a little space not even big enough to hang up any clothes. Overall the hotel seems to present itself as a high end 5 star hotel and I would not even give it 1 star. Needs a complete overhaul.
Se hospedó 3 noches en marzo de 2024
Respuesta de Emma el 26 mar. 2024
Dear John Michael,Thank you for taking the time to share your feedback regarding your experience with The Allegro Royal Sonesta Hotel Chicago Loop. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with The Allegro Royal Sonesta Hotel Chicago Loop. To ensure that I fully understand your experience and how we can better serve you moving forward, I would love to set up some time for us to connect.We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

6/10 Aceptable

Valine

Le gustó: Personal y atención
Respuesta de Jason Smith, Front Office Manager el 26 mar. 2024
Thank you for your feedback.

8/10 Bueno

Bently

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en marzo de 2024
Respuesta de Jason Smith, Front Office Manager el 22 mar. 2024
Thank you for staying with us! We appreciate your feedback.

10/10 Excelente

Theresa

Se hospedó 2 noches en marzo de 2024
Respuesta de Nick Bell- Front Office Manager el 8 abr. 2024
Dear Theresa, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon!

10/10 Excelente

Guadalupe

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything was great
Se hospedó 1 noche en marzo de 2024
Respuesta de Jason Smith, Front Office Manager el 19 mar. 2024
Thank you for staying with us! We appreciate your feedback.

10/10 Excelente

Elyse

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en marzo de 2024
Respuesta de Emma el 8 abr. 2024
Dear Elyse,We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!

6/10 Aceptable

Sandra

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
No le gustó: Servicios
Se hospedó 3 noches en marzo de 2024
Respuesta de Emma el 8 abr. 2024
Dear Sandra,Thank you for taking the time to share your feedback regarding your experience with The Allegro Royal Sonesta Hotel Chicago Loop. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with The Allegro Royal Sonesta Hotel Chicago Loop.We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

10/10 Excelente

Jose J

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Second time staying here, it was lovely again and the amenities are much better now too!
Se hospedó 3 noches en marzo de 2024
Respuesta de Jason Smith, Front Office Manager el 18 mar. 2024
Thank you for taking the time to leave a review and thanks for coming back. We strive to get better and better each day. You'll have to visit a 3rd time to see what's next! See you soon.

10/10 Excelente

Carlos

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Amazing hotel will return
Se hospedó 3 noches en marzo de 2024
Respuesta de Jason Smith, Front Office Manager el 18 mar. 2024
Thank you for staying with us! We appreciate your feedback.

10/10 Excelente

Larenz

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Amazing staff and a beautiful property
Se hospedó 3 noches en marzo de 2024
Respuesta de Jason Smith, Front Office Manager el 18 mar. 2024
Thank you for staying with us! We appreciate your feedback.

10/10 Excelente

Brittney

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Jason Smith, Front Office Manager el 19 mar. 2024
Thank you for staying with us! We appreciate your feedback.

10/10 Excelente

Valerie

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The check-in experience was amazing! They had champagne and popcorn for us in the lobby.
Se hospedó 1 noche en marzo de 2024
Respuesta de Jason Smith, Front Office Manager el 18 mar. 2024
Thank you for leaving a review! We are glad you enjoyed our St. Paddy's day arrival amenity. We hope to see you again very soon.

10/10 Excelente

Leah

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I love this property! Definitely leans into its vintage energy. The staff is wonderful and rooms are comfortable.
Se hospedó 3 noches en marzo de 2024
Respuesta de Jason Smith, Front Office Manager el 18 mar. 2024
Thank you for taking the time to leave a review! Our property certainly has a lot of charm and we are glad you noticed. We hope to be your "home away from home" for your next visit to Chicago.

10/10 Excelente

Elisa

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great area! & customer service.
Se hospedó 1 noche en marzo de 2024
Respuesta de Jason Smith, Front Office Manager el 18 mar. 2024
We are glad that you enjoyed our hotel teams. It doesn't hurt that we are centrally located as well. Please stop by again soon.