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Opiniones sobre Sonesta ES Suites Chicago - Schaumburg

3 out of 5
Sonesta ES Suites Chicago - Schaumburg
901 E Woodfield Office Ct, Schaumburg, IL

Opiniones

9,0

Magnífico

Evaluación: 10 - Excelente. 646 de 1003 opiniones" "
Evaluación: 8 - Bueno. 240 de 1003 opiniones" "
Evaluación: 6 - Aceptable. 63 de 1003 opiniones" "
Evaluación: 4 - Mediocre. 27 de 1003 opiniones" "
Evaluación: 2 - Terrible. 27 de 1003 opiniones" "

9,0/10

Limpieza

9,2/10

Personal y atención

8,4/10

Servicios

8,8/10

Estado de la propiedad e instalaciones

8,6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Daniel

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Excelente
Se hospedó 2 noches en enero de 2024
Respuesta de Sonesta Family el 5 feb. 2024
Thank you for the 5/5 review! We look forward to being here for you on your next visit.

6/10 Aceptable

Roman

Viajó con su familia
Le gustó: Limpieza, servicios
No le gustó: Personal y atención
Muy mal el desayuno. No cumplió lo que se ofrecía pues sólo manejan opciones frías y muy básicas.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Sonesta Family el 7 ene. 2024
Dear Roman,Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.

10/10 Excelente

Rony, Liberty Twp

Se hospedó 2 noches en diciembre de 2023
Respuesta de Sonesta Family el 16 ene. 2024
Dear Rony,Thank you for the 5/5 review, we hope your next visit is just around the corner!

10/10 Excelente

Luis

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent
Se hospedó 5 noches en julio de 2023
Respuesta de Yelena A el 30 jul. 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Bueno

Celia

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Todo muy bien. Las camas comodisimas.
Se hospedó 2 noches en mayo de 2023
Respuesta de Haley - General Manager el 22 may. 2023
We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon!

10/10 Excelente

JOSE

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Todo fue bastante satisfactorio.
Se hospedó 5 noches en mayo de 2023
Respuesta de Sonesta Family el 7 may. 2023
Dear JOSE,We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

10/10 Excelente

Marta

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Exlente
Se hospedó 1 noche en julio de 2022
Respuesta de Sonesta Family el 21 jul. 2022
Dear Marta, Thank you so much for great review, see you soon!

10/10 Excelente

Liege

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2022

10/10 Excelente

Yesenia

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excelente
Se hospedó 4 noches en diciembre de 2021

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Muy bueno el hotel, la limpieza , el personal De la recepción , muy cómodas las habitaciones , para recomendar Está lejos de Chicago pero la zona es linda y tranquila
Se hospedó 4 noches en enero de 2020

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en enero de 2020

10/10 Excelente

antonio

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
increible atencion y muy buena calidad en todo
si el servicio fue excelente la amabilidad de la recepcionista y ella fue muy cortes con su apoyo pudimos hacer el check-in

10/10 Excelente

Mezquiti, Chicago

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excelente Atención por parte del personal
La Atención, instalación y desayuno fueron excelentes

10/10 Excelente

Luz Marina

Le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
No le gustó: Limpieza
Excelente
Excelente hotel, comodidad en las habitaciones, baños amplios, almohadas y colchones de calidad, estacionamiento, WiFi, desayuno variado, amabilidad de los trabajadores, lo único malo fue que en dos oportunidades nos dejaron las camas sin hacer

8/10 Bueno

sergio

Le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
No le gustó: Limpieza

10/10 Excelente

Jose Carlos, Mexico

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Negocios
Muy buena estancia

10/10 Excelente

ROBERT, Costa Rica

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Súper Recomendado
El personal es muy atento y las instalaciones muy cómodas!!! El desayuno muy rico y todo muy aseado

10/10 Excelente

Edgar

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
En verdad muy cómodas las habitaciones y el lugar es muy tranquilo para relajarse

10/10 Excelente

Nancy

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice extended stay hotel with amenities. It resembled a simple furnished 1 bedroom apartment.
Se hospedó 1 noche en mayo de 2024
Respuesta de Sonesta Family el 7 may. 2024
Dear Nancy,Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

8/10 Bueno

Dawn

Viajó por negocios
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
It was a perfect stay for what I needed. Will recommend for families and pet parents
Se hospedó 6 noches en abril de 2024
Respuesta de Sonesta Family el 12 abr. 2024
Dear Dawn,Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

10/10 Excelente

Daniel

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great value
Se hospedó 2 noches en abril de 2024
Respuesta de Sonesta Family el 12 abr. 2024
Dear Daniel,Thank you for the review. We look forward to seeing you again soon!

10/10 Excelente

Darshawne

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024
Respuesta de Sonesta Family el 12 abr. 2024
Dear Darshawne,Thank you for the 5/5 review. We look forward to seeing you again soon!

10/10 Excelente

Daniel

Se hospedó 3 noches en abril de 2024
Respuesta de Sonesta Family el 27 abr. 2024
Dear Daniel,Thank you for the review. We look forward to seeing you again soon!

8/10 Bueno

marcelo, são paulo

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
thats ok, I think the breakfast could be better
Se hospedó 8 noches en marzo de 2024
Respuesta de Sonesta Family el 4 abr. 2024
Dear marcelo,Thank you for the review. We look forward to seeing you again soon!

10/10 Excelente

Agim

Se hospedó 1 noche en marzo de 2024
Respuesta de Sonesta Family el 23 abr. 2024
Dear Agim,Thank you for the 5/5 review. We look forward to seeing you again soon!

4/10 Mediocre

Joe

Viajó con su familia
No le gustó: Servicios
I paid for a fully stocked hotel with kitchen. The kitchen did not have proper utensils to cook. No hot pads, no cookie sheets, and no coffee filters. The bathroom did not have conditioner. The furnace was broken and kept cycling from super hot and super cold. There were surcharges for parking and I was charged for an early check in when I was right on time. Do not recommend
Se hospedó 3 noches en marzo de 2024
Respuesta de Sonesta Family el 4 abr. 2024
Dear Joe,Thank you for taking the time to review our property. We are very sorry that you had such a negative experience while staying with us. We continually try to do our very best for all of our guests. I hope that you will consider giving us another opportunity.

10/10 Excelente

Anthony

Se hospedó 1 noche en marzo de 2024
Respuesta de Sonesta Family el 19 abr. 2024
Dear Anthony,Thank you for the 5/5 review. We look forward to seeing you again soon!

10/10 Excelente

Deminica

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en marzo de 2024
Respuesta de Sonesta Family el 31 mar. 2024
Dear Deminica,Thank you for the 5/5 review. We look forward to seeing you again soon!

8/10 Bueno

Russell

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 4 noches en marzo de 2024
Respuesta de Sonesta Family el 26 mar. 2024
Dear Russell,Thank you for taking time to review our property. We look forward to welcoming you back soon!

4/10 Mediocre

Carlos

Se hospedó 1 noche en marzo de 2024
Respuesta de Sonesta Family el 12 abr. 2024
Dear Carlos,Thank you for the review. We look forward to seeing you again soon!

10/10 Excelente

joon

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 5 noches en marzo de 2024
Respuesta de Sonesta Family el 22 mar. 2024
Dear joon,Thank you so much for the 5/5 review. We hope your next visit is just around the corner!

2/10 Terrible

Latoya

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en marzo de 2024
Respuesta de Sonesta Family el 12 mar. 2024
Dear Latoya, Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. I hope you will consider giving us another opportunity.

10/10 Excelente

Tiara

Se hospedó 2 noches en marzo de 2024
Respuesta de Sonesta Family el 31 mar. 2024
Dear Tiara,Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. We wish to welcome you back to the hotel soon!

8/10 Bueno

Kathy

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Sonesta Family el 6 mar. 2024
Dear Kathy,Thank you for your review, we hope to see you again in the near future!

10/10 Excelente

Serey

Se hospedó 7 noches en febrero de 2024
Respuesta de Sonesta Family el 26 mar. 2024
Dear Serey,Thank you for the 5/5 review, we hope to see you again soon!

6/10 Aceptable

Jervonda

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice and clean
Se hospedó 2 noches en febrero de 2024
Respuesta de Sonesta Family el 26 feb. 2024
Dear Jervonda,Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

2/10 Terrible

Kisha

Le gustó: Servicios
No le gustó: Personal y atención, estado de la propiedad e instalaciones
Everything was fine until Saturday, February 17. I ordered Uber eats on and had the delivery guy to leave with the receptionist. The delivery guy said he left it with the receptionist. I said I want to go get the food on my family members and when we got my family member got there, the receptionist immediately became defensive. I didn’t take it I’m not responsible for when you ask. Where is food? Maybe about an hour later we received a phone call from the reception like oh the guest found your food by the garbage can like what but anyway, as the night went on it got cold in the room we called the receptionist to tell her about the heat heating issue she said she didn’t have a maintenance on staff and gave us a heater Overall stuff for the mishap with the food everything was fine I forgot to mention that someone did walk in and her eating the food.
Se hospedó 2 noches en febrero de 2024
Respuesta de Sonesta Family el 26 mar. 2024
Dear Kisha,Thank you, your feedback is very important to us. We’re sorry to hear that the staff did not meet your or our standards during your visit. Your comments will be shared with the General Manager, in an effort to ensure this remains an isolated incident. We hope you will once again choose us for your lodging needs.

10/10 Excelente

Jing

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en febrero de 2024
Respuesta de Sonesta Family el 8 feb. 2024
Dear Jing,Thank you for your 10/10 review, we hope to see you again soon!

10/10 Excelente

mary

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Not inn parking
Se hospedó 2 noches en febrero de 2024
Respuesta de Sonesta Family el 5 feb. 2024
Dear Mary,Thank you for your 5/5 review, and for staying with us. We hope to see you again in the near future!

10/10 Excelente

Ironee

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Directions can be a little confusing but over all a very nice quite clean place
Se hospedó 1 noche en enero de 2024
Respuesta de Haley - General Manager el 29 ene. 2024
Thank you for taking the time to leave a five star rating! Our team hopes that the next time you are in the area, you will be our guest again.

10/10 Excelente

Moon Jung, LA

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Be excellent!
Se hospedó 2 noches en diciembre de 2023
Respuesta de Haley - General Manager el 29 ene. 2024
Thank you for taking the time to leave a five star rating! Our team hopes that the next time you are in the area, you will be our guest again.

6/10 Aceptable

Aimee, Sun Prairie

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
In major need of updating. Faucet on kitchen sink was loose, falling off. Headboard scratched up. The HVAC system terrible. Either too hot or too cold, impossible to get the temp right. Lousy toiletry options. Conditioner pump in shower was clogged/did not work..
Se hospedó 1 noche en enero de 2024
Respuesta de Haley - General Manager el 29 ene. 2024
Thank you for taking the time to leave a review regarding your recent stay. It is unfortunate to hear you did not enjoy your stay. Our team appreciates your feedback and will utilize this information to improve for the future.

8/10 Bueno

Chang

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024
Respuesta de Sonesta Family el 16 ene. 2024
Dear Chang,Thank you for your 8/10 review, we hope to see you again in the near future!

8/10 Bueno

Sherri

Viajó con su pareja, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The hotel was nice. The room was great with a kitchen and little dining area. Dog friendly was a plus. Clean and very convenient.
Se hospedó 4 noches en diciembre de 2023
Respuesta de Sonesta Family el 12 ene. 2024
Dear Sherri,Thank you for taking the time to leave a review. We hope your next visit is just around the corner!

10/10 Excelente

bruce

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Christmas 2023 in Schaumburg
we stayed there 4 nights and the lobby folks were helpful and the breakfast was not bad at all. we stayed in the large 2 bedroom place that was a great deal.
Se hospedó 4 noches en diciembre de 2023
Respuesta de Sonesta Family el 7 ene. 2024
Dear bruce,Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

6/10 Aceptable

Jamie

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Servicios
There was no hot breakfast available although it was highlighted as part of the stay at the hotel. Not all bathroom products were restocked in our room and there were no linens for the pull out bed. Our stay was ok overall, but we did expect to have breakfast included as well as the toiletries we needed.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Sonesta Family el 5 feb. 2024
Dear Jamie,Thank you for your comments. Your opinion and satisfaction is very important to us and I am very sorry we were unable to meet your expectations. Rest assured, your comments are taken to heart and we will do everything we can to improve. Thank you for sharing with us and we hope to see you again soon.

10/10 Excelente

Mshinda

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en diciembre de 2023
Respuesta de Sonesta Family el 7 ene. 2024
Dear Mshinda,Thank you for your 10/10 review! We look forward to seeing you in the future!

4/10 Mediocre

Katie

Viajó con su pareja
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
I did not enjoy my two night experience. I planned to stay longer but the place was not enjoyable due to several inconveniences. The accessibility is limited. The top floor is not accessible by an Elevator. If you have a lot of stuff there can be a lot of pathways and stairs to navigate your stuff up to all by yourself with no assistance. There are a lot of trip hazards on the stairs and pathways. Call ahead to request a ground floor or the main building if you can’t get a main floor. The top one bedroom king suite was not well maintained or as pictured in the listing. The bathroom door did not close due to water damage. The paint was peeling. The living room furniture is not very comfortable. Amenities are limited. Such as cooking essentials. Overall the appliances and the suites need to be maintained better. Needs some TLC and some updates! Such as wall paint, dishwasher cleaning, fridge making noise, light bulbs out on oven, bedroom doors do not close properly, closet rod broken…etc…. There is YELLOW Overload! Overall the staff were friendly and tried their best to help. Their power is limited. The cleanliness is basic. I wish it was better. Definitely not the worst place overall however it does not have any luxury feel. I did not try the breakfast, the beds are fair and comfortable. The hard water is hard on your skin. The bathroom is small the toilets are small. The one bedroom king is not a great layout. I wish they offered in unit laundry.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Sonesta Family el 7 ene. 2024
Dear Katie,Thank you for taking the time to review our property. We are very sorry that you had such a negative experience while staying with us. We continually try to do our very best for all of our guests. I hope that you will consider giving us another opportunity.

6/10 Aceptable

Kyle

Viajó con su familia
Le gustó: Limpieza, comodidad de la habitación
needs some improvement
staff was hit or miss. room was missing some essentials. It felt less safe than I would like.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Sonesta Family el 29 dic. 2023
Dear Kyle,Thank you for your review of our hotel. You have noted some deficiencies during your stay and we will make sure that these items are looked after. We would like to thank you for staying with us and hope you will give us another opportunity to be of service.

6/10 Aceptable

Linda

Viajó con su familia
Le gustó: Limpieza, comodidad de la habitación
No le gustó: Personal y atención
Did not live up to the reviews
Its great because the rooms are apartments so there is plenty of space. Our room smell like pot smoke all three days because the people below us were smoking very night. The staff was sometime friendly and sometimes seemed annoyed that I thought there might be coffee available at 7:30AM. Shower didnt have shampoo, kitchen sink didnt have soap, sofa bed didnt have sheets or blankets. I may stay here again because I like the large rooms with bedrooms but I wish it was run better.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Sonesta Family el 29 dic. 2023
Dear Linda,Thank you for your candid feedback. We are very sorry to hear that your stay at the hotel was not satisfactory. Please note that this information has been passed on to our management staff to ensure improvements are made. We appreciated your business. Thank you for staying with us.