Salón de fiestas

Opiniones sobre Marriott Marquis Chicago

4 out of 5
Marriott Marquis Chicago
2121 South Prairie Avenue, Chicago, IL

Opiniones

9,2

Magnífico

Evaluación: 10 - Excelente. 732 de 1002 opiniones" "
Evaluación: 8 - Bueno. 166 de 1002 opiniones" "
Evaluación: 6 - Aceptable. 49 de 1002 opiniones" "
Evaluación: 4 - Mediocre. 21 de 1002 opiniones" "
Evaluación: 2 - Terrible. 34 de 1002 opiniones" "

9,6/10

Limpieza

9,2/10

Personal y atención

9,0/10

Servicios

9,6/10

Estado de la propiedad e instalaciones

9,2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

VICENTE SAN

Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Excelente servicio
Se hospedó 4 noches en abril de 2024
Respuesta de General Manager el 1 may. 2024
Dear Mr. San, Your exceptional review fills us with immense gratification. We are thrilled to learn that you had a truly fantastic stay and thoroughly enjoyed our hospitality. Our unwavering commitment is to create an unparalleled experience for each guest, and your kind words affirm our dedication to this mission. It was an honor to have you as our guest, and we look forward to having the pleasure of hosting you again soon. There is always more to discover at Marriott Marquis Chicago.Warm Wishes, Catherine Mrowiec, General Manager

10/10 Excelente

jose de jesus

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en febrero de 2024
Respuesta de General Manager el 20 feb. 2024
Dear Guest, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Marriott Marquis Chicago. We look forward to your return and wish you all the best with your future travels.Warm WishesCatherine MrowiecGeneral Manager

6/10 Aceptable

ADRIANA

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Para el precio, las instalaciones bien, la habitación cómoda pero no cuenta con agua para beber, ni pasta de dientes, enjuague bucal nada..y muy retirada del centro de Chicago
Se hospedó 3 noches en diciembre de 2023
Respuesta de General Manager el 20 dic. 2023
Dear Adriana, Thank you for being our guest, and for your candid review. While we hope you had an overall satisfactory stay, we apologize for not meeting all of your expectations. We will share your comments with the appropriate individuals as we continually strive to improve our guest services. Thank you again for your business, and we hope to welcome you back for the seamless experience you deserve.Warm WishesCatherine MrowiecGeneral Manager

6/10 Aceptable

Juan Carlos

Viajó por negocios
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 4 noches en julio de 2023

2/10 Terrible

Fernando

Se hospedó 2 noches en mayo de 2022

10/10 Excelente

Miguel

Se hospedó 3 noches en febrero de 2022

10/10 Excelente

Juan Roberto

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Todo estuvo perfecto, lo único en el estacionamiento era que andabamos perdidos para entrar al hotel.. por lo regular todas las personas que iban llegando. Pero ya cuando entendíamos como funcionaba ni lo notamos... Fue una experiencia hermosa he inolvidable.. todo bello, regresaremos de nuevo
Se hospedó 2 noches en septiembre de 2021

2/10 Terrible

Cliente verificado

Viajó con su pareja, Viajó por negocios
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Lo único bueno fue la ubicación Desde el registro mal, servicio mal, limpieza mal, actitud pésima del personal, en fin ......
Se hospedó 4 noches en septiembre de 2019
Respuesta de Front Office Manager el 29 sept. 2019
Dear Guest, thank you for your review of our hotel. We are sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We hope you will give us another chance to prove ourselves on a future visit. Josue Hernandez, Front Office Manager

10/10 Excelente

Dayanarodriguez

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excelente.... me volvería a quedar aquí. Vistas hermosas. Mi familia le encanto desde el primer día
Se hospedó 3 noches en agosto de 2019
Respuesta de Front Office Manager el 11 sept. 2019
Dear Guest, it was our pleasure welcoming you and your family to the Marriott Marquis Chicago. We are thrilled to know your experience was perfect from beginning to end and that you especially enjoyed the mesmerizing views from your room. We look forward to your return visit. Josue Hernandez, Front Office Manager

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2019
Respuesta de Front Office Manager el 27 may. 2019
Dear Guest, thank you for your terrific rating of Marriott Marquis Chicago. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Josue Hernandez, Front Office Manager

2/10 Terrible

Cliente verificado

Se hospedó 2 noches en marzo de 2019
Respuesta de Front Office Manager el 7 abr. 2019
Dear Guest, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Melanie Burrow, Front Office Manager

2/10 Terrible

Cliente verificado

Se hospedó 2 noches en marzo de 2019
Respuesta de Front Office Manager el 7 abr. 2019
Dear Guest, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Melanie Burrow, Front Office Manager

10/10 Excelente

Patrick

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 4 noches en abril de 2024

8/10 Bueno

shigeji

Se hospedó 4 noches en abril de 2024
Respuesta de General Manager el 6 may. 2024
Dear Shigeji, Thank you for the nice rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Marriott Marquis Chicago; we hope to see you again soon. Warm WishesCatherine MrowiecGeneral Manager

10/10 Excelente

Mathieu

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great place, a lot of options and the best location for the Mccormick place!
Se hospedó 3 noches en abril de 2024
Respuesta de General Manager el 13 abr. 2024
Dear Mathieu, Thank you for choosing Marriott Marquis Chicago during your visit to the city. We appreciate you sharing how much you enjoyed your stay and our great location. Connected to McCormick Place Convention Center and just two blocks from the Green Line 'L' stop, we offer easy access to Chicago attractions for our guests, whether they are here for business or leisure. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Warm Wishes, Catherine Mrowiec, General Manager

10/10 Excelente

Joshua

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
There are great people, very clean, nice, helpful, thank you
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager el 20 mar. 2024
Dear Joshua, Thank you for the outstanding review of the Marriott Marquis Chicago. We are thrilled to read about your fantastic stay and how much you enjoyed our hospitality. We work hard to deliver an excellent experience for all our guests, so we celebrate reviews like yours. Thank you again; we look forward to welcoming you back on your next trip.Warm WishesCatherine MrowiecGeneral Manager

10/10 Excelente

Janisha

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beds weren’t the best
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Lakeasha

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything was great! Best hotel I ever stayed in!
Se hospedó 2 noches en febrero de 2024
Respuesta de General Manager el 2 mar. 2024
Dear Lakeasha, Thank you for choosing Marriott Marquis Chicago and sharing your experience. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Warm WishesCatherine MrowiecGeneral Manager

10/10 Excelente

Alia Marie

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
My family and I came here for a weekend away and chose this hotel because it was walking distance to McCormick Place as we were planning to go to the Chicago Auto Show. Check in was easy and valet parking would have been easy but we chose to self park in the garage which is attached. There is a pedestrian walkway connecting this hotel, the Hyatt and McCormick together which was great! The hotel was clean with amazing city and lake views. Plenty of food and coffee options in the main lobby. Will definitely be a “must stay” hotel while in Chicago.
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Cody

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Top notch service from staff, extremely clean facilities
Se hospedó 1 noche en febrero de 2024

4/10 Mediocre

Rhonda

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 2 noches en febrero de 2024
Respuesta de General Manager el 13 feb. 2024
Dear Rhonda, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Warm WishesCatherine MrowiecGeneral Manager

10/10 Excelente

Scott

Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Cesar Leopoldo

Se hospedó 3 noches en enero de 2024

10/10 Excelente

Zachary

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Clean. Comfortable. Friendly. Perfect accommodations
Se hospedó 2 noches en enero de 2024
Respuesta de General Manager el 25 ene. 2024
Dear Zachary, Thank you for posting a high rating of your visit to the Marriott Marquis Chicago. We are glad you loved everything about your stay, and we thank you again for appreciating our immaculate accommodations and dedicated and polite associate services. We hope to welcome you back for another pleasant experience.Warm Wishes,Catherine Mrowiec,General Manager

8/10 Bueno

Robert

Le gustó: Limpieza, estado de la propiedad e instalaciones
At check in, Front desk gave the wrong room number. Had to come back down and get the correct one.
Se hospedó 3 noches en enero de 2024

2/10 Terrible

JOSE, easton

Viajó por negocios
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
No any flexibility on the cancelation per a major unexpected problem. They only wants to charge the maximum at the customer doesn’t mater what was the problem.
Se hospedó 3 noches en enero de 2024
Respuesta de General Manager el 25 ene. 2024
Dear Jose, Thank you for your review. We certainly apologize for the issues you encountered with your reservation. You have made a reservation through a third party, so please make financial inquiries through them. We recommend that you connect with them directly for the resolution of your billing concerns. We appreciate your patience, and we hope you will allow us another opportunity to host you in the future.Warm Wishes,Catherine Mrowiec,General Manager

10/10 Excelente

Heather

Se hospedó 2 noches en enero de 2024

10/10 Excelente

Jamie, Grayslake

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great stay for a volleyball tournament at McCormick Place. Thankful we did not have to leave the hotel in the bitter cold because of the pedways.
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Jamie, Grayslake

Se hospedó 1 noche en enero de 2024
Respuesta de General Manager el 15 ene. 2024
Dear Jamie, We appreciate you taking the time to leave your generous rating regarding your recent visit to the Marriott Marquis Chicago. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Warm WishesCatherine MrowiecGeneral Manager

10/10 Excelente

Darwin

Se hospedó 4 noches en enero de 2024

6/10 Aceptable

Tooba

Le gustó: Estado de la propiedad e instalaciones
No le gustó: Limpieza
Se hospedó 2 noches en enero de 2024
Respuesta de General Manager el 9 ene. 2024
Dear Tooba, Thank you for your feedback about your stay. We are sorry if there were a few issues that kept you from giving us a higher rating. We regret any inconvenience this caused, and we hope you will return for the perfect stay you deserve.Warm WishesCatherine MrowiecGeneral Manager

8/10 Bueno

Dr. Amel

Viajó con su familia
Le gustó: Limpieza
No le gustó: Servicios
Staff at the restaurant were not very hospitable. A little rude, otherwise front desk staff were very very kind. The room however was missing some items and the bathroom door doesn't close as well as the automatic blinds dont work.
Se hospedó 4 noches en diciembre de 2023

6/10 Aceptable

Jamal

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The hotel is excellent and staff were friendly. Security was also professional. The place that sells the Pizza to the left of the check-in counter has the worst pizza. It was burnt and tasted awful and gave an upset stomach: avoid.
Se hospedó 5 noches en diciembre de 2023
Respuesta de General Manager el 1 feb. 2024
Dear Jamal, We appreciate your feedback, though we regret to learn about your experience during your recent visit to our hotel. Your well-being is of the utmost importance to us, and we take all guest comments seriously, especially those related to health and safety. Your input is invaluable, and we thank you for bringing this matter to our attention, as we are committed to providing the best possible service to our valued guests. We hope you are feeling better and wish you all the best.Warm WishesCatherine MrowiecGeneral Manager

8/10 Bueno

Wijdan

Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager el 18 ene. 2024
Dear Wijdan, We are delighted you had a great stay at Marriott Marquis Chicago. Thank you for the kind rating, and we look forward to hosting you again soon.Warm WishesCatherine MrowiecGeneral Manager

10/10 Excelente

Michael

Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager el 28 dic. 2023
Dear Michael, On behalf of our staff, thank you for the terrific review! We love hearing how much you loved your stay. All of us at the Marriott Marquis Chicago look forward to having you visit with us again. Happy Holidays and Happy New Year!Warm WishesCatherine MrowiecGeneral Manager

8/10 Bueno

Dennis

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en diciembre de 2023
Respuesta de Hotel Management el 9 feb. 2024
Dear Dennis, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Marriott Marquis Houston. We look forward to your return and wish you all the best with your future travels. Best Regards, Anthony Smetana Director of Room Operations

8/10 Bueno

Eric

Great for hosting corporate events.
Se hospedó 3 noches en septiembre de 2023
Respuesta de General Manager el 19 dic. 2023
Dear Eric, We are glad your conference brought you to Marriott Marquis Chicago. With our great accommodations and location, our goal is to make sure every event we host is outstanding. We are thrilled to learn we met that expectation for you and appreciate your recommendation. Thank you; we hope to have the pleasure of a return visit soon.Warm WishesCatherine Mrowiec,General Manager

10/10 Excelente

Denise

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great visit for the football game!
We were here to see the Lions and Bears game. The area is clean and looks great! The hotel was exceptionally clean, staff were very Friendly's and the view of Lake Michigan was great!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Management el 9 feb. 2024
Dear Denise, Thank you for being our guest at the Marriott Marquis Houston. We are pleased that we could provide you with an outstanding stay, and we appreciate your generous comments about how our associates took such excellent care of you and that you enjoyed our clean and comfortable accommodations. Evaluations like these inspire and motivate our team to continue delivering exceptional service. We hope you will choose us whenever your travels bring you to Houston! Best Regards, Anthony Smetana Director of Room Operations

10/10 Excelente

Erica

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Management el 9 feb. 2024
Dear Erica, We appreciate you taking the time to leave your generous rating regarding your recent visit to the Marriott Marquis Houston. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Best Regards, Anthony Smetana Director of Room Operations

10/10 Excelente

Jennise Samuels

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Magdalena

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful hotel and great customer service. The restaurant was fantastic and the staff was very kind and professional.
Se hospedó 2 noches en diciembre de 2023
Respuesta de General Manager el 9 dic. 2023
Dear Magdalena, Thank you for being our guest at the Marriott Marquis Chicago. We are pleased that we could provide you with a gratifying stay, and we appreciate your generous comments. Evaluations like these inspire and motivate our team to continue delivering exceptional service. We hope you will choose us whenever your travels bring you to Chicago!Warm WishesCatherine MrowiecGeneral Manager

10/10 Excelente

Darren

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Israel

Viajó con su pareja
Le gustó: Servicios, estado de la propiedad e instalaciones
We had the room 3235 this room has the most beautiful view of the city and Lake Michigan. ❤️
Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager el 5 dic. 2023
Dear Guest,On behalf of our staff, thank you for the terrific review! We love hearing how much you loved our beautiful views. All of us at the Marriott Marquis Chicago look forward to having you visit with us again.Warm WishesCatherine MrowiecGeneral Manager

10/10 Excelente

HEE MANG

Se hospedó 4 noches en noviembre de 2023

4/10 Mediocre

Rohin

Viajó por negocios
Le gustó: Estado de la propiedad e instalaciones
No le gustó: Personal y atención, servicios
I was a little disappointed with the staff at the Marriott marquee.. the staff seemed annoyed to answer questions and do things… there were no welcoming smiles or hellos, albeit a couple of staff members…. My room did not have a phone for one of the two… the facilities were nice, but the staff made the stay not nice…. Actually, I would Go as far to say that it made it horrible.. that being said, the facilities were nice…. If the organisation changes the staff or at least make them know that they should be welcoming, i would come back… however, with all the adjacent hotels, I probably won’t
Se hospedó 3 noches en noviembre de 2023

6/10 Aceptable

Cihat

Se hospedó 4 noches en noviembre de 2023
Respuesta de General Manager el 21 dic. 2023
Dear Cihat, Thank you for your review of your stay. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us.Warm WishesCatherine MrowiecGeneral Manager

8/10 Bueno

David

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Exercise bikes are stripped and need maintenance. Called the front desk from my phone at 7:30 AM. Automated voice said that request was unavailable.
Se hospedó 3 noches en noviembre de 2023

10/10 Excelente

Alyssa

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de General Manager el 5 dic. 2023
Dear Alyssa, Thank you for choosing Marriott Marquis Chicago and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Warm WishesCatherine MrowiecGeneral Manager

10/10 Excelente

bryan

Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Close to venue
Se hospedó 1 noche en noviembre de 2023
Respuesta de General Manager el 24 nov. 2023
Dear Bryan, Thank you for choosing the Marriott Marquis Chicago during your visit to the city. We appreciate you sharing how much you enjoyed your stay and our great location. It was a pleasure having you, and we hope you will stay with us again.Warm WishesCatherine MrowiecGeneral Manager

10/10 Excelente

Cliente verificado

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
good
Se hospedó 4 noches en noviembre de 2023