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Opiniones sobre Hyatt Place Chicago/ Schaumburg

3 out of 5
Hyatt Place Chicago/ Schaumburg
1851 McConnor Parkway, Schaumburg, IL

Opiniones

8,6

Excelente

Evaluación: 10 - Excelente. 577 de 1001 opiniones" "
Evaluación: 8 - Bueno. 223 de 1001 opiniones" "
Evaluación: 6 - Aceptable. 90 de 1001 opiniones" "
Evaluación: 4 - Mediocre. 55 de 1001 opiniones" "
Evaluación: 2 - Terrible. 56 de 1001 opiniones" "

8,8/10

Limpieza

8,8/10

Personal y atención

8,2/10

Servicios

8,6/10

Estado de la propiedad e instalaciones

8,6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Yanin

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excelente, me encanto !!!
Se hospedó 1 noche en octubre de 2023
Respuesta de Albana GM el 31 oct. 2023
We appreciate your time ! Thank you for your great scoring!

10/10 Excelente

Dania itzel

Se hospedó 2 noches en septiembre de 2023
Respuesta de Ona ,Front Desk Manager Hyatt Place Chic el 28 sept. 2023
Thank you so much for your stay & your feedback we really appreciate it!Best,

8/10 Bueno

DIEGO

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Lindo lugar, lejos del Centro de la ciudad, buen desayuno
Se hospedó 4 noches en octubre de 2022
Respuesta de Ona el 9 oct. 2022
Thank you so much!

10/10 Excelente

IGNACIO

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Todo muy bien su personal bilingue muy amable Dios les bendiga a todo el personal del hotel.
Se hospedó 3 noches en septiembre de 2022
Respuesta de A. Balli - General Manager el 8 sept. 2022
Thank you very much !! We greatly appreciated!

10/10 Excelente

Alejandro

Se hospedó 1 noche en agosto de 2022

10/10 Excelente

Alma

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Todo magnífico
Se hospedó 2 noches en agosto de 2022
Respuesta de Ona el 8 ago. 2022
Thank you so much :)

10/10 Excelente

Nataly

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Todo bien muy limpio todo y buena atencion
Se hospedó 1 noche en junio de 2022
Respuesta de Anna el 10 jun. 2022
Dear Nataly: Thank you for your recent feedback after your stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards

10/10 Excelente

Gladys

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2021
Respuesta de A. Balli - General Manager el 6 dic. 2021
Thank you very much for your feedback ! We are so happy that you've enjoyed the stay. If is anything that we can do please let us know and we will be glad to assist. Thank you again and have a great day!

10/10 Excelente

Alejandra

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excelente
Se hospedó 3 noches en octubre de 2021
Respuesta de Albana el 18 oct. 2021
Thank you for taking the time and completing our survey! We greatly appreciate your wonderful comments and if is anything that you'll need please feel free to reach out at anytime and we will be glad to assist! Thank you again and have a great day!

6/10 Aceptable

Jorge

Viajó con su familia
Le gustó: Limpieza, personal y atención
Hotel sencillo
Hotel de regular a malo.
Se hospedó 4 noches en octubre de 2021
Respuesta de Anna el 15 oct. 2021
Thank you for your feedback regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best regards

6/10 Aceptable

Cliente verificado

Viajó con su familia
Le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
No le gustó: Limpieza
MAL SERVICIO DE ASEO
Muy mal en los 4 dias de estancia no nos hicieron el aseo, los pasillos con mucha basura y nadie la recogía, había ocasiones que dejaban a hasta pañales sucios en los pasillos y duraban 2 a 3 dias.
Se hospedó 4 noches en julio de 2021

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
La atencion
Se hospedó 7 noches en junio de 2021
Respuesta de Anna el 17 ago. 2021
Dear Guest: Thank you for your recent feedback after your stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards

10/10 Excelente

Cliente verificado

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Me gusto todo muy limpio me encanto
Se hospedó 1 noche en abril de 2021
Respuesta de Jonathan el 4 may. 2021
Thank you for enjoying your recent stay. We look forward to making your next stay a memorable one.

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
El establecimiento me gusto por que estuvo muy cerca y nunca tuve problemasbpara buscar otro
Se hospedó 8 noches en febrero de 2021
Respuesta de Jonathan el 5 mar. 2021
Thank you for enjoying your recent stay. We are glad to have exceeded your expectations and look forward to hosting your next stay.

10/10 Excelente

Cliente verificado

Se hospedó 2 noches en diciembre de 2020
Respuesta de Ryan el 29 dic. 2020
Thank you for sharing your experience and providing us with an excellent review. We are glad you were able to enjoy your stay with us. Please make sure you visit us again next time you are in the area so that we can provide you best-in-class services and a memorable experience. - Ryan, Assistant General Manager

8/10 Bueno

ANA

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Nice hotel, poor breakfast
Overall is a good and nice hotel. But, They need to improve de covid style breakfast. Omg the bagels and croissants are like rocks.
Se hospedó 10 noches en noviembre de 2020
Respuesta de Ryan el 10 dic. 2020
Thank you Ana for taking time to provide us with your review. We apologize for the inconvenience you had to face. We are always committed to provide best in class service and improve everyday as we take guest feedbacks very seriously. We are improving our breakfast offerings based on guest feedbacks like yours and we deeply apologize for the inconvenient experience you had to face. Please let us know how we can make your better next time you are in the area. - Ryan, Assistant General Manager

10/10 Excelente

carlos

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excepcional !!!
Hermoso Hotel, excelente atención, habitación excelente
Se hospedó 1 noche en octubre de 2020
Respuesta de Ryan el 3 nov. 2020
Thank you Carlos for sharing us your experience and providing us with an excellent review. We are glad you were able to enjoy your stay with us. Please make sure you visit us again next time you are in the area so that we can provide you best-in-class services and a memorable experience. - Ryan, Assistant General Manager

10/10 Excelente

Cliente verificado

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Todo perfecto👍
Muy limpio, confortable,solo le falta algun canal de television en eapañol..
Se hospedó 2 noches en octubre de 2020
Respuesta de Ryan el 24 oct. 2020
Thank you for providing an excellent review. We apologize for not having a television channel in spanish language. It is one of the feedback we will note down and try to act on it. We are very glad that you enjoyed your stay with us. Please let us know next time you are in the area so that we can provide you best in class services and an experience of a lifetime. - Ryan, Assistant General Manager

10/10 Excelente

Diego

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en julio de 2020
Respuesta de Ryan el 11 jul. 2020
Thank you for your ratings! We are glad you liked your stay with us! :)

10/10 Excelente

Andrea, Toronto

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice hotel in a quiet spot! I stayed 5 nights during my business trip so i picked Hyatt Place. I love their spacious rooms and a small kitchenette section with a sink and fridge. My room was clean and in a great condition. The rooms get a bit stale smelling if the A/C unit does not run. The Staff was super friendly and helpful! Andrea, Toronto
Se hospedó 1 noche en mayo de 2024
Respuesta de Hyatt Place Schaumburg/Chicago el 4 may. 2024
Thank you for your valuable feedback. We appreciate .Hope to see you soon in near future.

10/10 Excelente

Andrea, Toronto

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice hotel in a quiet spot! The rooms are clean and quite spacious, which I really like. Great for longer stays.
Se hospedó 4 noches en abril de 2024
Respuesta de Hyatt Place Schaumburg/Chicago el 4 may. 2024
Thank you for your valuable feedback. Hope to see you soon in near future

10/10 Excelente

Gloria

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Hotel was nice, quiet and clean. Staff that we engaged with were nice and helpful. Room with king bed was clean and comfortable. Loved that check-out was Noon instead of the standard 11am at most places. Didn't try the continental breakfast that was offered, so I can't provide a review on that part.
Se hospedó 1 noche en abril de 2024
Respuesta de Albana el 30 abr. 2024
Greatly Appreciated !

10/10 Excelente

Felecia

Viajó con su familia
It was clean
Se hospedó 2 noches en abril de 2024
Respuesta de Albana el 30 abr. 2024
Thank you so much for your time!

8/10 Bueno

Cheryl

Se hospedó 4 noches en abril de 2024
Respuesta de Albana el 13 may. 2024
Thank you very much for completing our survey! If is anything we can do please let us know and we will be glad to help!

10/10 Excelente

May

Se hospedó 1 noche en abril de 2024
Respuesta de Hyatt Place Schaumburg/Chicago el 12 may. 2024
Thank You for you valuable feedback.Hope to see you soon in a near future.

10/10 Excelente

Alan

Se hospedó 1 noche en abril de 2024
Respuesta de Hyatt Place Schaumburg/Chicago el 12 may. 2024
Thank You for you valuable feedback.Hope to see you soon in a near future.

8/10 Bueno

Charles, Pinehurst

Viajó con su pareja
Le gustó: Limpieza, personal y atención
Good hotel some things like lights, faucets, etc do not work.
Se hospedó 1 noche en abril de 2024
Respuesta de Hyatt Place Schaumburg/Chicago el 18 abr. 2024
Thank You for your feedback. We appreciate your valuable time. Hope to see you soon in near future.

8/10 Bueno

Jerry

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en abril de 2024
Respuesta de Albana el 19 abr. 2024
Thank you very much for your time! We appreciated your feedback!

8/10 Bueno

Lee, Green Bay

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
No le gustó: Servicios
There is NO bar. They have 2 seats that you can get a drink at. It's attached to the check in desk. They alcohol choice limited and mainly Hyatt brand. No restaurant in walking distance. Choose the other Hyatt .5 miles and multiple restaurants and bar/restaurants. The lady checking in at same time also disappointed. She order some frozen chicken tenders. Please remove you have a bar.
Se hospedó 1 noche en abril de 2024
Respuesta de Albana el 10 abr. 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best regards,

10/10 Excelente

Sameer

Se hospedó 1 noche en abril de 2024
Respuesta de Albana el 30 abr. 2024
Thank you so much for your time!

10/10 Excelente

Cheryl, MADISON

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very nice and comfortable and clean
Se hospedó 1 noche en abril de 2024
Respuesta de Albana Gm el 8 abr. 2024
We truly appreciate your time!

2/10 Terrible

Sarah

Viajó con su familia y niños pequeños
No le gustó: Personal y atención
Booked a 2 double bed with sofa sleeper for myself and my 4 kids, ended up getting a king bed with no sofa sleeper, pretty sure we are breaking occupancy rules with 5 people for a room with just one bed, very disappointed, reservation staff told me I was welcome to cancel and find another hotel when my kids were already in the pool and all our stuff in the room. Unfortunate that this hotel Id being run this way.
Se hospedó 1 noche en abril de 2024
Respuesta de Albana el 8 abr. 2024
Please accept our sincere apologies for any inconveniences created !

10/10 Excelente

Christine

Se hospedó 9 noches en marzo de 2024
Respuesta de Albana el 25 abr. 2024
Thank you very much for your great scoring!!

6/10 Aceptable

Monica

Viajó con su familia y niños pequeños, Viajó por negocios
Le gustó: Limpieza
No le gustó: Estado de la propiedad e instalaciones
Iron was not up to date, the room should have had an kitchenette from what I was told. Limited towels
Se hospedó 1 noche en marzo de 2024
Respuesta de Albana el 4 abr. 2024
Please accept our sincere apologies! Thank you so much for your time!

4/10 Mediocre

Noemi

Viajó con su familia
No le gustó: Limpieza
Unfortunately, when I booked this room, I thought a double meant a queen size bed, but turns out a double is smaller than a queen bed. I spoke to someone at the front desk and they informed me that this particular location doesn’t have any queen beds. Only doubles, which kinda looks like a full-size bed and king size beds. I had no idea and I mentioned this to the front desk and they said if I would had booked through Hyatt, I would have received more description of the bed size and I replied with yes, but I would’ve had to pay double. So I ended up having to book another room because the beds were just way too small from my family. Be mindful of this .
Respuesta de Albana Gm el 1 abr. 2024
Thank you very much for your feedback! Please accept our apologies from any inconveniences!

4/10 Mediocre

Amie

Se hospedó 1 noche en marzo de 2024
Respuesta de Hyatt Place Schaumburg/Chicago el 20 abr. 2024
Thank You for your feedback. We appreciate your valuable time.

8/10 Bueno

Boone

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención
Rooms were great, and breakfast very good! Pool area was very cold and could use updating.
Se hospedó 1 noche en marzo de 2024
Respuesta de Albana el 28 mar. 2024
Thank you very much for your feedback! !

10/10 Excelente

Christy

Se hospedó 1 noche en marzo de 2024
Respuesta de Hyatt Place Schaumburg/Chicago el 15 abr. 2024
Hello,Thank you for your feedback.We appreciate your kind words.Thank You for choosing us. Hope to see you again in near future.

4/10 Mediocre

Jazzmin

Heating in the room didn’t work properly
Se hospedó 2 noches en marzo de 2024
Respuesta de Albana el 19 mar. 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best regards, Albana

10/10 Excelente

Ashlie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Friendly Staff
Se hospedó 2 noches en marzo de 2024
Respuesta de Albana el 19 mar. 2024
Thank you so much!

10/10 Excelente

Kathleen

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very clean and quiet. Soundproofing is excellent. They allow pets but you'd never know it. Customer service/front desk is very friendly and helpful. Free breakfast options are limited but food doesn't sit. It's made in small batches so always fresh. Eggs,sausage and pancakes. They even have almond milk for the cereal.
Se hospedó 2 noches en marzo de 2024
Respuesta de Albana Gm el 15 mar. 2024
Thank you very much for your great comments !

10/10 Excelente

Scott

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Close to the mall and lots of restaurants and sights nearby, would definitely come back again!
Se hospedó 3 noches en marzo de 2024
Respuesta de Albana Gm el 13 mar. 2024
We are very glad to know that you've enjoyed the stay with us!

10/10 Excelente

samat

Se hospedó 1 noche en febrero de 2024
Respuesta de Albana el 20 mar. 2024
Thank you very much for your great scoring!

10/10 Excelente

Kevin

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great place
Se hospedó 1 noche en febrero de 2024
Respuesta de Ona ,Front Desk Manager Hyatt Place Chic el 24 feb. 2024
Thank you so much for your stay & your feedback.We really appreciate :))Best regards,

8/10 Bueno

Teresa

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Ona ,Front Desk Manager Hyatt Place Chic el 20 feb. 2024
Thank you so much for your stay & completing our guest survey!Best regards,

4/10 Mediocre

Daniel

Viajó con su pareja
Le gustó: Limpieza, personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
First room we were given we couldn't even get into. They reset our keys saying that i probably erased them on accident but the reset keys still wouldn't open our room. So they assigned us a second room which we got into right away. Room was clean but was a sauna in the room. Temperature was at 76 so i tried to lower the temperature and we left to goto an event. Afterwards we came back and couldn't get into our new room. Went throughto whole you must have accidentally erased the keys. They ended up sending a employee to get us into our room. He got us into our room but the key system wasn't working for our door and our room was now 80. He couldn't get our lock working but at least got the room to cool down greatly. Once he left I guess the front desk called to talk to us but the room phone wasn't working so we couldn't verify who called. We elected to stay in the room because 1 it started to cool down and 2 we werenot planning to leave till morning. Well weshould have left our room was not sound proof in the slightest and kids chasing each other around in the hallway kept us up allnight. Safe to say me and my wife will never stay at a hyatt.
Se hospedó 1 noche en febrero de 2024
Respuesta de Albana GM el 19 feb. 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best regards,

10/10 Excelente

richard, indian creek

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Ona ,Front Desk Manager Hyatt Place Chic el 16 feb. 2024
Thank you so much for staying with us. We appreciate your feedback :))Best regards,

2/10 Terrible

Zachary

Se hospedó 2 noches en febrero de 2024
Respuesta de Albana el 20 mar. 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.

10/10 Excelente

HOMER

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en enero de 2024
Respuesta de Ona ,Front Desk Manager Hyatt Place Chic el 5 feb. 2024
Thank you so much for your feedback.We really appreciate it :))Best regards,

10/10 Excelente

Yudi

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Good hotel!
Its a nice experience for this hotel I booked for my friend.
Se hospedó 2 noches en enero de 2024
Respuesta de Ona ,Front Desk Manager Hyatt Place Chic el 5 feb. 2024
Thank you so much for your feedback.We really appreciate it :))Best regards,