Exterior

Opiniones sobre Hilton Chicago

4 out of 5
Hilton Chicago
720 S Michigan Ave, Chicago, IL

Opiniones

8,4

Muy bueno

Evaluación: 10 - Excelente. 572 de 1011 opiniones" "
Evaluación: 8 - Bueno. 205 de 1011 opiniones" "
Evaluación: 6 - Aceptable. 125 de 1011 opiniones" "
Evaluación: 4 - Mediocre. 63 de 1011 opiniones" "
Evaluación: 2 - Terrible. 46 de 1011 opiniones" "

8,8/10

Limpieza

8,8/10

Personal y atención

8,2/10

Servicios

8,6/10

Estado de la propiedad e instalaciones

8,4/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Yenis

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excelente
Se hospedó 1 noche en abril de 2024
Respuesta de Hilton Chicago Team el 15 abr. 2024
Dear Valued Guest,Thank you for sharing a four-star review with us. We are happy to hear that you had an excellent stay.We look forward to welcoming you back on your next visit to the windy city.Hilton Chicago Team

10/10 Excelente

Juan P

Le gustó: Estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Hilton Chicago el 20 mar. 2024
Dear Valued Guest, Thank you for sharing your positive rating. We hope to welcome you back and exceed your expectations. Thank you for staying with us and we will be honored to host you again. Hilton Chicago Team

10/10 Excelente

ROBERTO CARLOS

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Muy bien
Excelente estancia
Se hospedó 3 noches en octubre de 2023
Respuesta de Hilton Chicago Team el 24 oct. 2023
Dear Valued Guest,Thank you for sharing a 10/10 review of your recent stay at the Hilton Chicago. We are thrilled to know that your visit was excellent. Thanks for choosing our hotel as a place to stay in the city.We look forward to welcoming you back.Hilton Chicago Team

2/10 Terrible

Carlos Eduardo

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Sin limpieza en la habitación, ya son viejas y descuidadas dejan mucho que desear, no recomiendo nada una habitación enfrente o a lado de un closet de servicio, las personas que trabajan en el hotel se ponen a platicar muy temprano con risas y gritos que despiertan a los huéspedes.
Se hospedó 2 noches en octubre de 2023
Respuesta de Hilton Chicago Team el 13 oct. 2023
Dear Valued Guest,This is disappointing to hear. We value our guests and strive to deliver exceptional service, great amenities, and high-quality, well-maintained rooms, so we're sorry we missed the mark. We will share this feedback with our team members and leadership to make improvements where necessary. We hope to have the opportunity to deliver a better experience on a return visit.Hilton Chicago Team

4/10 Mediocre

Elber

Viajó con su familia
No le gustó: Servicios
Es muy mala la coordinación y el parking lo page y cuando llegue me dijeron que ya esta lleno
Se hospedó 1 noche en septiembre de 2023
Respuesta de Hilton Chicago Team el 11 sept. 2023
Dear Valued Guest,Thank you for your feedback. We are sorry for the inconvenience you experienced with parking space not being available. Please contact our Front Office Managers for further assistance.Hilton Chicago Team

10/10 Excelente

Rosa Maria

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excelente ubicación y el hotel tiene un toque muy elegante y cómodo!
Respuesta de Hilton Chicago Team el 4 sept. 2023
Dear Valued Guest,Thank you for sharing a five-star review of your recent stay at the Hilton Chicago. We are delighted to learn that you liked our excellent location and elegant hotel. We look forward to your next visit for another memorable experience.Hilton Chicago Team

4/10 Mediocre

ricardo

No le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
normal para abajo
tiene una alberca super pequeña para un hotel de cientos de habitaciones. habia que pedir turno. no tiene spa o masaje. no tiene la cantidad suficiente de restaurantes y que sean lindos y con buena vista ni para desayunar
Se hospedó 4 noches en agosto de 2023
Respuesta de Hilton Chicago Team el 23 ago. 2023
Dear Valued Guest,Thank you for taking a moment to share your experience. We apologize for the dissatisfaction you experienced with the size of our pool and for not meeting your expectations with regard to the hotel amenities and facilities available. Please know that your feedback will be shared with our management team for consideration.We hope to have the opportunity to deliver a better experience on a return visit.Hilton Chicago Team

6/10 Aceptable

SAL

Viajó con su pareja
Le gustó: Estado de la propiedad e instalaciones
We liked everything is close and we don't likes the time for the room ready and the par of the room not clean (toilet and shower)
Se hospedó 2 noches en agosto de 2023
Respuesta de Hilton Chicago Team el 22 ago. 2023
Dear Valued Guest,Thank you for your feedback. We are sorry for the service discrepancies you experienced during your stay. This is not the typical high standard of service that we provide. Your feedback is greatly appreciated and has been shared with our management team for corrective actions.We hope to have the opportunity to deliver a better experience on a return visit.Hilton Chicago Team

10/10 Excelente

Sandra

Se hospedó 2 noches en julio de 2023
Respuesta de Hilton Chicago Team el 16 ago. 2023
Dear Valued Guest,Thank you for sharing a five-star rating of your recent stay at the Hilton Chicago. We are excited to know that you enjoyed your stay. We look forward to welcoming you back and serving you in the true spirit of hospitality for which Hilton Hotels are known.Hilton Chicago Team

10/10 Excelente

Anakani

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
UBICACIÓN DE 10
MUY BIEN, LA MEJOR UBICACIÓN, NO ES EL MÁS NUEVO PERO ESTÁ BIEN CUIDADO
Se hospedó 1 noche en junio de 2023
Respuesta de Maggie el 14 jun. 2023
Dear Valued Guest,Thank you for sharing a 10/10 rating of your recent stay at the Hilton Chicago! We are delighted to know that you liked our location which gave you easy access to places you wanted to visit. We look forward to welcoming you back the next time you visit the windy city.Sincerely,Maggie MoralesHotel Manager

10/10 Excelente

Ernesto

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Luxury
Se hospedó 1 noche en mayo de 2023
Respuesta de Hilton Chicago el 29 may. 2023
Thank you for choosing the Hilton Chicago hotel as a place to stay in the Windy City. We greatly appreciate you sharing a five-star rating! We're happy to know that you enjoyed your stay.Thank you again for staying with us. We look forward to welcoming you back again soon.

10/10 Excelente

Roberto

Se hospedó 1 noche en mayo de 2023
Respuesta de Hilton Chicago Team el 8 jun. 2023
Dear Valued Guest,Thank you for choosing the Hilton Chicago as a place to stay in the city. It is always great to know when we are meeting the expectations our guests have come to expect and deserve. We appreciate the five-star rating.We look forward to welcoming you back.Sincerely,Hilton Chicago Team

10/10 Excelente

VIVIANA

Viajó con su familia
Le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excelente hotel, histórico y actualizado, servicio excelente. Solo que durante el fin de semana no hicieron la limpieza de la habitación.
Se hospedó 4 noches en abril de 2023
Respuesta de Hilton Chicago Team el 11 abr. 2023
Dear Valued Guest,Thank you for sharing a fantastic 10/10 score on your recent stay experience at the Hilton Chicago! We're glad to hear that you appreciated our excellent service. We apologize for missing the cleaning service over the weekend. We have taken your feedback to our housekeeping team for corrective action.We hope to welcome you back to our historic hotel the next time you visit the windy city.Best regards,Hilton Chicago Team

10/10 Excelente

Salvador Camargo

Viajó con su familia
Le gustó: Limpieza, personal y atención
Muy amables, los desayunos bien
Se hospedó 5 noches en abril de 2023
Respuesta de Maggie el 11 abr. 2023
Dear Valued Guest,We greatly appreciate the five-star review of your recent stay at the Hilton Chicago. Thank you for staying with us and we are glad that you enjoyed our friendly staff and good breakfast.We look forward to welcoming you back on your next visit to the Hilton Chicago!Sincerely,Maggie MoralesHotel Manager

10/10 Excelente

Marcelino

Se hospedó 1 noche en octubre de 2022

10/10 Excelente

ALMA

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en octubre de 2022
Respuesta de Maggie el 13 oct. 2022
Dear Valued Guest,Thank you for the high score of 10/10 rating of your recent stay at the Hilton Chicago.It was our pleasure to provide you with the highest quality of service and accommodations.We look forward to welcoming you back on your next visit to the windy city. Sincerely,Maggie Morales Hotel Manager

10/10 Excelente

jose luis

Viajó con su familia
Le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
No le gustó: Limpieza
La estancia fue muy buena, excelente ubicación del hotel, muy limito y cómodo, pero la atención no fue buena, nunca fueron a limpiar la habitación durante mi estancia de 3 noches, a pesar que al segundo día de los dije
Se hospedó 3 noches en octubre de 2022
Respuesta de maggie el 12 oct. 2022
Dear Valued Guest,Gracias por tus comentarios. Nos alegra saber que le gustó nuestra ubicación. Lamentamos que su habitación no haya sido limpiada. Esto no es típico del alto nivel de alojamiento que ofrecemos. Sin duda, abordaremos este problema con nuestro equipo de limpieza para tomar medidas correctivas.Esperamos tener la oportunidad de darle la bienvenida nuevamente en su próxima visita a Chicago, para poder superar sus expectativas.Sinceramente,Maggie MoralesHotel Manager

8/10 Bueno

Manuel

Se hospedó 5 noches en agosto de 2022

10/10 Excelente

Juana

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2022

8/10 Bueno

Juan, Monterrey

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Pago estacionniamenro
Se hospedó 1 noche en septiembre de 2021
Respuesta de Ioannis el 21 sept. 2021
Dear Valued Guest, Thank you for sharing a positive review about your recent stay at our hotel. We look forward to welcome to welcoming you back on your next visit to Chicago so we can exceed your expectations. Sincerely, Ioannis Vragkos Director of Rooms

8/10 Bueno

chris, henrico

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 4 noches en abril de 2024

10/10 Excelente

Shawna

Viajó en grupo
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Beautiful hotel, stall was lovey and helpful anytime of the day.
Se hospedó 2 noches en abril de 2024
Respuesta de Hilton Chicago Team el 29 abr. 2024
Dear Valued Guest,Thank you for the five-star rating you have shared with us regarding your stay at the Hilton Chicago! It was our pleasure to provide you with the highest quality of service and accommodations.We look forward to welcoming you back to our beautiful hotel.Hilton Chicago Team

8/10 Bueno

Shannon

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
We loved our stay, the only problem we had was that we have feather allergy and are allergic to the pillows and blankets. They didn’t have any hypoallergenic options available either.
Se hospedó 3 noches en abril de 2024
Respuesta de Hilton Chicago el 29 abr. 2024
Dear Valued Guest,Thank you for your sharing a positive rating and we hope to welcome you back and exceed your expectations.Hilton Chicago Team

10/10 Excelente

Ana

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I love it, I definitely stay again.
Se hospedó 2 noches en abril de 2024
Respuesta de Hilton Chicago el 29 abr. 2024
Dear Valued Guest,Thank you for sharing a five-star review with us. We are happy to hear that you enjoyed your stay with us and appreciated our very friendly staff and convenient location.We look forward to hosting you again the next time you visit the windy city.Hilton Chicago Team

8/10 Bueno

jarret

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
No le gustó: Estado de la propiedad e instalaciones
make sure your room is not near the eleavator banks they are lound
Se hospedó 2 noches en abril de 2024
Respuesta de Hilton Chicago el 29 abr. 2024
Dear Valued Guest,Thank you for your sharing a positive rating and we hope to welcome you back and exceed your expectations.Hilton Chicago Team

10/10 Excelente

Liz

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I like to hotel , excelente located and good services .
Se hospedó 1 noche en abril de 2024
Respuesta de Hilton Chicago Team el 29 abr. 2024
Dear Valued Guest,Thank you for sharing a five-star review with us. We are glad to know that you enjoyed your stay and appreciated our convenient location and good service. We look forward to welcoming you back on your next trip to Chicago!Hilton Chicago Team

6/10 Aceptable

Tim

Viajó con su pareja, Viajó por negocios
Le gustó: Personal y atención
The ballroom is beautiful
Se hospedó 1 noche en abril de 2024
Respuesta de Hilton Chicago el 29 abr. 2024
Dear Valued Guest,Thank you for your sharing a positive rating and we hope to welcome you back and exceed your expectations.Hilton Chicago Team

6/10 Aceptable

Myah

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
No le gustó: Servicios
It sucks they didn’t have the buffet breakfast anymore and way too over priced
Se hospedó 1 noche en abril de 2024
Respuesta de Hilton Chicago Team el 25 abr. 2024
Dear Valued Guest,Thank you for your feedback. We are sorry to learn of your disappointment regarding the breakfast buffet as noted in your comments. As for pricing, this is in line with industry standards, but we understand your disappointment. Please know that our breakfast buffet will still be available in future dates. We appreciate your feedback and will take it into consideration for future improvements. We hope we can provide a better experience next time.Hilton Chicago Team

8/10 Bueno

Into

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Within walking distance to many nice areas. The only bad part is that the hotel forces you to spend a minimum of $25 per day and counts the beginning and ending times whatever maximize the charges! It's borderline fraud!
Se hospedó 3 noches en abril de 2024
Respuesta de Hilton Chicago Team el 1 may. 2024
Dear Valued Guest,Thank you for your feedback. We are happy to hear that you liked our convenient location. Please be informed that the 25 is a mandatory destination fee that all hotels in Chicago are charging. If you would like to discuss the benefits that comes with this fee, please contact us. We will be happy to provide some clarification.We hope for the opportunity to welcome you back for a better stay experience.

6/10 Aceptable

SHALLON

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Refrigerator did not work and microwaves are much needed
Se hospedó 1 noche en abril de 2024
Respuesta de Hilton Chicago Team el 15 abr. 2024
Dear Value Guest,Thank you for your feedback. We are sorry to hear that the refrigerator was not working. Please know that you could always request for a replacement. We apologize for the inconvenience, but we do not have microwaves in our guestroom.We hope for the opportunity to welcome you back so we can exceed your expectations.Hilton Chicago Team

6/10 Aceptable

Nicole

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios
The hotel was nice. Its quite large and has a very regal ambiance on the first floor. However, the rooms we just okay. We paid a little extra for a higher room for less street noise. The room was a bit smaller than average, but nice king bed. The TV didn't work at first due to a loose cable, but we were able to adjust it without calling for help. The bathroom had no vent/fan which led to some peeling wallpaper in corners. The towel rod in our room was also broke. Overall, not bad for what we needed.
Se hospedó 1 noche en abril de 2024
Respuesta de Hilton Chicago Team el 15 abr. 2024
Dear Valued Guest,Thank you for taking the time to write about your stay experience. We apologize for the condition of the room and for the TV not working properly. We are glad you were able to resolve the issue. I wish we could have spared you the inconvenience by moving you to a more favorable room. Please know that you could always reach out to our team for any issues during your stay, so we can resolve prior to your departure. We are glad you liked our hotel and the ambiance. We hope for the opportunity to welcome you back so we can exceed your expectations. Hilton Chicago Team

8/10 Bueno

Wendy

Viajó con su pareja, Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Beautiful views and friendly staff. Our room didn't include a microwave, and we had to request a refrigerator because many of the rooms only had coolers, which look just like a mini fridge, but don't get as cold as a refrigerator. We were charged a destination fee, which I was not informed of until check in, so it was a surprise charge.
Se hospedó 2 noches en abril de 2024
Respuesta de Hilton Chicago Team el 12 abr. 2024
Dear Valued Guest,Thank you for sharing a review of your recent stay with us. We are happy to hear that you enjoyed the beautiful views and our friendly staff. We are sorry about the mini fridge but glad to know that it was resolved. We will look into the lack of information regarding the destination fee and have it corrected.We hope for the opportunity to welcome you back so we can exceed your expectations.Hilton Chicago Team

10/10 Excelente

David

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Beautiful historic building within a short walk of many awesome attractions. Staff are friendly and very professional!
Se hospedó 3 noches en abril de 2024
Respuesta de Hilton Chicago el 13 abr. 2024
Dear Valued Guest,Thank you for sharing a five-star review with us. We are happy to hear that you enjoyed your stay with us and appreciated our very friendly staff and convenient location.We look forward to hosting you again the next time you visit the windy city.Hilton Chicago Team

10/10 Excelente

Michael

Se hospedó 1 noche en abril de 2024
Respuesta de Hilton Chicago el 30 abr. 2024
Dear Valued Guest,Thank you for the five-star rating you have shared with us regarding your stay at the Hilton Chicago! It was our pleasure to provide you with the highest quality of service and accommodations.We look forward to welcoming you back to our beautiful hotel.Hilton Chicago Team

10/10 Excelente

Joyce

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very good location. Very friendly staff
Se hospedó 1 noche en abril de 2024
Respuesta de Hilton Chicago Team el 8 abr. 2024
Dear Valued Guest,Thank you for sharing a five-star review with us. We are happy to hear that you enjoyed your stay with us and appreciated our very friendly staff and convenient location.We look forward to hosting you again the next time you visit the windy city.Hilton Chicago Team

6/10 Aceptable

Richard

Very outdated and small rooms…
Se hospedó 2 noches en abril de 2024
Respuesta de Hilton Chicago Team el 8 abr. 2024
Dear Valued Guest,Thank you for your feedback. We are sorry for not meeting your expectations. We are scheduled for a renovation and should address the issue noted regarding outdated rooms. We hope for the opportunity to welcome you back so we can exceed your expectations.Hilton Chicago Team

6/10 Aceptable

Susan

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
The main area and exercise facility of this hotel was very nice, however the room I stayed in was only so-so. The carpet was extremely worn, and the furniture was old and dated. The desk chair in my room would not adjust, and was old vinyl and cracked. In the second room, the furniture was the same, however there was not desk chair, but a chair that you would find from one of the restaurants. Also, the food in the in-hotel restaurants was very expensive. $20 for a cheeseburger is nuts!
Se hospedó 2 noches en abril de 2024
Respuesta de Hilton Chicago el 7 abr. 2024
Dear Valued Guest,We are sorry to see your low rating. We value our guests and strive to deliver exceptional service, great amenities, and high-quality, well-maintained rooms, so we're sorry we missed the mark. We hope for the opportunity to welcome you back so we can exceed your expectations.

10/10 Excelente

Diane

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
It was just what I needed
Se hospedó 1 noche en abril de 2024
Respuesta de Hilton Chicago el 7 abr. 2024
Dear Valued Guest,Thank you for sharing a five-star review of your recent stay with us. It was our extreme pleasure to provide you with the highest quality of service and accommodations.We look forward to welcoming you back on your next visit to the windy city.Hilton Chicago Team

10/10 Excelente

Bryce

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Convenient to many first rate attractions eg museums and Chicago Symphony.
Se hospedó 3 noches en abril de 2024
Respuesta de Hilton Chicago el 7 abr. 2024
Dear Valued Guest,Thank you for sharing a five-star review of your recent stay with us. It was our extreme pleasure to provide you with the highest quality of service and accommodations.We look forward to welcoming you back on your next visit to the windy city.Hilton Chicago Team

10/10 Excelente

Larry

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Super friendly staff and very helpful. Gave great information on how to get around the city and recommended places to see and eat. Will definitely stay here again if and when we come back to the Windy City.
Se hospedó 4 noches en marzo de 2024
Respuesta de Hilton Chicago el 7 abr. 2024
Dear Valued Guest,Thank you for sharing a five-star review of your recent stay with us. It was our extreme pleasure to provide you with the highest quality of service and accommodations.We look forward to welcoming you back on your next visit to the windy city.Hilton Chicago Team

10/10 Excelente

patricia, Bellflowers

Viajó por negocios, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location
Se hospedó 3 noches en abril de 2024
Respuesta de Hilton Chicago el 7 abr. 2024
Dear Valued Guest,Thank you for sharing a five-star review of your recent stay with us. It was our extreme pleasure to provide you with the highest quality of service and accommodations.We look forward to welcoming you back on your next visit to the windy city.Hilton Chicago Team

10/10 Excelente

Gosia

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Beautiful Hotel, big rooms and convenient location. We had such a good time during volayball tournament in Chicago! Highly recommended!
Se hospedó 2 noches en marzo de 2024
Respuesta de Hilton Chicago Team el 5 abr. 2024
Dear Valued Guest,Thank you for sharing a five-star review with us. We are happy to hear that you enjoyed our beautiful hotel and convenient location. We appreciate your patronage and look forward to welcoming you back.Hilton Chicago Team

10/10 Excelente

Brandon

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was awesome!
Se hospedó 1 noche en marzo de 2024
Respuesta de Hilton Chicago el 31 mar. 2024
Dear Valued Guest,Thank you for sharing a five-star review of your recent stay at the Hilton Chicago. We are happy to that you enjoyed your stay at our historic hotel. It was our pleasure to provide you with the highest quality of service and accommodations. We look forward to welcoming you back to the windy city.Hilton Chicago Team

10/10 Excelente

Nicole

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Says check in and check out process, very friendly
Se hospedó 1 noche en marzo de 2024
Respuesta de Hilton Chicago el 31 mar. 2024
Dear Valued Guest,Thank you for sharing a five-star review of your recent stay at the Hilton Chicago. We are happy to that you enjoyed your stay at our historic hotel. It was our pleasure to provide you with the highest quality of service and accommodations. We look forward to welcoming you back to the windy city.Hilton Chicago Team

10/10 Excelente

Michael

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en marzo de 2024
Respuesta de Hilton Chicago el 31 mar. 2024
Dear Valued Guest,Thank you for sharing a five-star review of your recent stay at the Hilton Chicago. We are happy to that you enjoyed your stay at our historic hotel. It was our pleasure to provide you with the highest quality of service and accommodations. We look forward to welcoming you back to the windy city.Hilton Chicago Team

10/10 Excelente

Sean

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great historic hotel
Se hospedó 1 noche en marzo de 2024
Respuesta de Hilton Chicago Team el 28 mar. 2024
Dear Valued Guest,Thank you for sharing a five-star review of your recent stay at the Hilton Chicago. We are happy to that you enjoyed your stay at our historic hotel. It was our pleasure to provide you with the highest quality of service and accommodations. We look forward to welcoming you back to the windy city.Hilton Chicago Team

4/10 Mediocre

Cindy

Se hospedó 2 noches en marzo de 2024
Respuesta de Hilton Chicago el 31 mar. 2024
Dear Valued Guest,We are sorry to see your low rating. We value our guests and strive to deliver exceptional service, great amenities, and high-quality, well-maintained rooms, so we're sorry we missed the mark. We hope for the opportunity to welcome you back so we can exceed your expectations.

4/10 Mediocre

Cindy

Viajó con su familia
Le gustó: Personal y atención
Staff was very nice - great location especially for the Shamrock Shuffle- unfortunately it had VERY DRY air - luke warm shower - scratchy sheets.
Respuesta de Hilton Chicago Team el 28 mar. 2024
Dear Valued Guest,Guest satisfaction is important to us, so we're happy to hear your positive feedback about our very nice staff. However, we apologize for the inconveniences you experienced disappointment regarding the quality and condition of our accommodations. We appreciate your honest input and will be using your feedback to make improvements. Please reach out to us if you would like to discuss further.We hope to have the opportunity to deliver a better experience on a return visit.Hilton Chicago Team

10/10 Excelente

Drew

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Hilton Chicago el 31 mar. 2024
Dear Valued Guest,Thank you for sharing a five-star review of your recent stay at the Hilton Chicago. We are happy to that you enjoyed your stay at our historic hotel. It was our pleasure to provide you with the highest quality of service and accommodations. We look forward to welcoming you back to the windy city.Hilton Chicago Team

8/10 Bueno

Laura

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en marzo de 2024
Respuesta de Hilton Chicago el 31 mar. 2024
Dear Valued Guest, Thank you for sharing your positive rating. We hope to welcome you back and exceed your expectations. Thank you for staying with us and we will be honored to host you again. Hilton Chicago Team