Terraza o patio

Opiniones sobre Hampton Inn & Suites Chicago Waukegan

2.5 out of 5
Hampton Inn & Suites Chicago Waukegan
438 Lakehurst Road, Waukegan, IL

Opiniones

9,0

Magnífico

Evaluación: 10 - Excelente. 525 de 791 opiniones" "
Evaluación: 8 - Bueno. 178 de 791 opiniones" "
Evaluación: 6 - Aceptable. 42 de 791 opiniones" "
Evaluación: 4 - Mediocre. 30 de 791 opiniones" "
Evaluación: 2 - Terrible. 16 de 791 opiniones" "

9,2/10

Limpieza

9,2/10

Personal y atención

8,8/10

Servicios

9,2/10

Estado de la propiedad e instalaciones

8,8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Mario

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Todo bien agradable
Se hospedó 3 noches en julio de 2023
Respuesta de Brittaney Hall, Assistant Manager el 28 jul. 2023
Thank you for taking the time to review your recent stay at Hampton Inn & Suites Chicago/Waukegan. We hope to see you back real soon!

10/10 Excelente

Fabian

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
N/A
Se hospedó 1 noche en marzo de 2023
Respuesta de hj el 15 mar. 2023
Fabian, Thank you for your 5 star review! We really appreciate it!

10/10 Excelente

Lorena

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Personal y atención, estado de la propiedad e instalaciones
Todo
Se hospedó 2 noches en julio de 2022
Respuesta de Brittaney Hall Front Office Manager el 13 jul. 2022
Thank you for taking the time to review your recent stay at Hampton Inn & Suites Chicago/Waukegan. We hope to see you back real soon!

10/10 Excelente

Ana

Se hospedó 1 noche en marzo de 2022

10/10 Excelente

Luis, Winter Park

Se hospedó 3 noches en septiembre de 2021

10/10 Excelente

Delapena

No le gustó: Limpieza, personal y atención
Se hospedó 2 noches en mayo de 2021
Respuesta de AGM el 29 may. 2021
Delapena, Thank you for the great recommendation! If there is anything we can do to assist in the future, please don’t hesitate to reach out to our team here at Hampton Inn & Suites Chicago/Waukegan. - Hannah, Assistant General Manager

10/10 Excelente

Hernan

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Very good
Very good installations, comfy, clean and good breakfast
Se hospedó 1 noche en abril de 2021
Respuesta de AGM el 5 may. 2021
Hernan, I am glad to hear that you find a great value in our hotel. We strive to give great service and clean comfortable rooms at a great value. Thank you for sharing your experience. We hope to see you back real soon! - Hannah, Assistant General Manager

8/10 Bueno

Nestor

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Todo muy bien me gusto la limpieza , solo me falto una alberca pero muy bien gracias
Se hospedó 1 noche en marzo de 2021
Respuesta de AGM el 11 mar. 2021
Gracias por sus amables comentarios sobre nuestra limpieza. Nos alegra saber que disfrutó de su estadía con nosotros. Esperamos verte pronto! * Traducido con Google Translate * - Hannah, subdirectora general

8/10 Bueno

Jose

Viajó con su familia
Le gustó: Comodidad de la habitación
No le gustó: Limpieza
Se hospedó 3 noches en septiembre de 2020
Respuesta de Jason Dusenberry el 18 sept. 2020
Thank you so much for your review. We hope to see you again soon! Regards, Jason Dusenberry General Manager

10/10 Excelente

Cliente verificado

Se hospedó 2 noches en junio de 2020

4/10 Mediocre

angeles

Viajó por negocios, Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The bathroom was dirty and the receptionist is not friendly. She is the receptionist who has helped me twice in the past, she is very rude.
Se hospedó 1 noche en abril de 2024
Respuesta de Brittaney Hall, Assistant Manager el 28 abr. 2024
Thank you for staying with us Angeles, I am deeply sorry for the inconvenience caused to you by the cleanliness of the room. I hope we get a chance to make it right for you. Please feel free to reach out to me at the hotel.

10/10 Excelente

angeles

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Like everything
Respuesta de Brittaney Hall, Assistant Manager el 26 abr. 2024
Thank you Angeles for the 5/5 rating. We happy to hear that you enjoyed your stay with us. We hope to see you again in the future.

8/10 Bueno

Michael

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was very close to family we were visiting! Everything was decent but it might be time for an upgrade
Se hospedó 3 noches en abril de 2024
Respuesta de Brittaney Hall Assistant Manager el 24 abr. 2024
Thank you Michael, for the review. We are working on doing some upgrades. I hope when you come back they will be finished and we can get the 5/5 rating. Thank you for staying with us.

10/10 Excelente

Vincent

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great stay
Se hospedó 3 noches en abril de 2024
Respuesta de Brittaney Hall -Assistant Manager el 21 abr. 2024
Thank you Vincent for the 5/5 rating. We are so happy you enjoyed your stay with us. Please come back again.

8/10 Bueno

FESA MARYLL

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en abril de 2024
Respuesta de Brittaney Hall -Assistant Manager el 21 abr. 2024
Thank you Fesa for the rating. Thank you for taking the time to review your recent stay at Hampton Inn & Suites Chicago/Waukegan. We hope to see you back real soon

10/10 Excelente

Sherry, Graham

Viajó con su familia
Clean room and Great staff
Se hospedó 4 noches en abril de 2024
Respuesta de Brittaney Hall Assistant Manager el 17 abr. 2024
Thank you for taking the time to post about your stay at Hampton Inn & Suites Chicago/Waukegan. I am glad you found good quality in our pricing and accommodations. We hope to see you again on your next visit.

10/10 Excelente

John

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good location
Se hospedó 1 noche en abril de 2024
Respuesta de Brittaney Hall Assistant Manager el 17 abr. 2024
Thank you for the great recommendation! If there is anything we can do to assist in the future, please don’t hesitate to reach out to our team here at Hampton Inn & Suites Chicago/Waukegan.

10/10 Excelente

steve

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice rooms, great mattress and very clean.
Se hospedó 1 noche en abril de 2024
Respuesta de Brittaney Hall Assistant Manager el 11 abr. 2024
I appreciate you telling us about your experience at Hampton Inn & Suites Chicago/Waukegan. Your kind words will brighten the teams’ day. We hope to see you next time you’re in the Hampton Inn & Suites Chicago/Waukegan area.

6/10 Aceptable

Nataliah

Viajó con su pareja
Le gustó: Limpieza, personal y atención
Convenient location. Room & bathroom was clean however body wash dispenser was empty. First room we checked into had damages e.g. torn couch. But it was changed immediately upon request.
Se hospedó 1 noche en abril de 2024
Respuesta de Brittaney Hall, Assistant Manager el 7 abr. 2024
Hello Nataliah, I am so happy to hear that your issues were resolved in a timely manner. thank you for following up with the staff and letting us know what was going on. Your comments help is improving our hotel. We hope if you are in the Waukegan area you come back to visit us again.

10/10 Excelente

Briana

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en abril de 2024
Respuesta de Brittaney Hall -Assistant Manager el 7 abr. 2024
Thank you for your 5-star review Briana. We you come back again when you are in the Waukegan area.

6/10 Aceptable

Shaniqua

Average was quiet
Se hospedó 1 noche en marzo de 2024
Respuesta de Brittaney Hall, Assistant Manager el 4 abr. 2024
Thank you for your honest rating Shaniqua. We hope you come back to visit us again if you are in the Waukegan area.

10/10 Excelente

Nicole

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Allowed early check in when we arrived into town earlier than expected. Accommodating for family needs. Quiet.
Se hospedó 2 noches en marzo de 2024
Respuesta de Brittaney Hall, Assistant Manager el 3 abr. 2024
I am so happy we were able to to accommodate your early check in request. Thank you for staying with us. We hope to see you again in the near future.

10/10 Excelente

steve

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Welcoming and helpful front desk staff. Very clean rooms.
Se hospedó 1 noche en marzo de 2024
Respuesta de Brittaney Hall, Assistant Manager el 27 mar. 2024
Steve we are so pleased to hear about your stay with us. I am so glad everything went well and was able to suite you expectations. Please come back when you are in the waukegan area again.

8/10 Bueno

Jesus

Le gustó: Limpieza, estado de la propiedad e instalaciones
good
Se hospedó 1 noche en febrero de 2024
Respuesta de Brittaney Hall -Assistant Manager el 23 mar. 2024
Thank you for rating Jesus. We are so glad you had a good stay with us. Please do come back whenever you are in the area.

10/10 Excelente

JASMINE

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Rooms were clean and staff were friendly .
Se hospedó 1 noche en marzo de 2024
Respuesta de Brittaney Hall, Assistant Manager el 14 mar. 2024
I am so happy your stay was pleasant. Our houskeeping staff makes sure the rooms are clean and ready for you. I will pass the kind words to the staff. Thank Jasmine for staying with us, we hope to see you again.

10/10 Excelente

Chinesa

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Brittaney Hall, Assistant Manager el 7 mar. 2024
Chinesa we are so happy that you enjoyed your stay with us. Thank you for the 5/5 rating. We hope to see you again in the future or sooner.

10/10 Excelente

Michael

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We stayed here for a couple nights and it was perfect for what we needed. It was clean, quiet, and convenient. The staff are excellent and very friendly and helpful. I lost a room key and they just gave me a new one without any issues. The breakfast is one of the best I’ve seen in a long time. Lots of food and drink options. We would stay here again if we’re in the area.
Se hospedó 2 noches en marzo de 2024
Respuesta de hj el 5 mar. 2024
Michael, Thank you so much for the 5-Star Review. We are thrilled it was as good as we hoped it would be. We look forward to hosting you on your next visit to Waukegan. - Hannah, General Manager

6/10 Aceptable

maria

Le gustó: Limpieza, personal y atención
I did not like that they charge parking fee. Waukegan is a small city. Plenty of parking space around a the businesses in the area. I will not be choosing this hotel for future stays
Se hospedó 1 noche en marzo de 2024
Respuesta de HJ el 4 mar. 2024
Maria, We are sorry you did not like the Parking Recapture Fee. We appreciate your feedback. Thank you for choosing to stay with us. - Hannah, General Manager

8/10 Bueno

Levon

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was a good stay
Se hospedó 1 noche en febrero de 2024
Respuesta de Brittaney Hall, Assistant Manager el 29 feb. 2024
Thank you for taking the time to post a review of your stay Hampton Inn & Suites Chicago/Waukegan. We are happy to see you enjoyed your stay with us and we hope to see you again on your next trip to Waukegan.

8/10 Bueno

Michelle Burke

Se hospedó 3 noches en febrero de 2024
Respuesta de Brittaney Hall, Assistant Manager el 20 mar. 2024
Thank you for your rating, Michelle, We hope to see you again soon.

8/10 Bueno

Maria Asuncion

Le gustó: Limpieza
Se hospedó 2 noches en febrero de 2024
Respuesta de Brittaney Hall Assistant Manager el 19 feb. 2024
Thank you for rating Maria, I appreciate you staying with us please come back again.

4/10 Mediocre

Thomas

Viajó con su familia y niños pequeños
Le gustó: Limpieza, estado de la propiedad e instalaciones
Checked in 4 hours after check in time and room was not cleaned from previous guess. Next room assigned, doors wouldnt ooen. Not a good check in experience after a 10 hour drive day.
Se hospedó 1 noche en febrero de 2024
Respuesta de Brittaney Hall Assistant Manager el 18 feb. 2024
We would like to offer our sincerest apologies for the issues you encountered during your stay. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Thank you very much for bringing your concerns to our attention.

8/10 Bueno

Jimmy

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
It's good but the swimming pool is closed the whole stay
Se hospedó 3 noches en febrero de 2024
Respuesta de Brittaney Hall Assistant Manager el 17 feb. 2024
Hello Jimmy I am glad you enjoyed your stay and I do apologize for the inconvenience of the pool not being opened, at the time the pool was going through maintenance. I hope you can come back again to enjoy all of our featured amenities.

10/10 Excelente

Blanca

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Brittaney Hall, Assistant Manager el 10 feb. 2024
Thank you for your great rating Blanca. We are so happy you enjoyed your stay with us. Please come back again when you are in the Waukegan area.

10/10 Excelente

Ewart

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en enero de 2024
Respuesta de Brittaney Hall, Assistant Manager el 29 feb. 2024
Thank you for the 10 Star review. We are pleased to hear that you enjoyed your stay with us. Please do not hesitate to stay with us again .

10/10 Excelente

Rossana

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
I recommend this hotel
the room is very nice and comfortable
Se hospedó 1 noche en enero de 2024
Respuesta de Brittaney Hall Assistant Manager el 29 ene. 2024
I am so happy you were comfortable with your stay. Please come back and stay with us when you are in the area Rossana.

10/10 Excelente

Daniel

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
It was clean and modern and spacious
Se hospedó 4 noches en enero de 2024
Respuesta de Brittaney Hall Assistant Manager el 29 ene. 2024
I am so glad that you were comfortable with us Daniel. Please do not hesitate to come back and stay with us again when you are in the Waukegan area.

10/10 Excelente

Emmett

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 3 noches en enero de 2024
Respuesta de Brittaney Hall -Assistant Manager el 26 ene. 2024
Thank you for taking the time to post a 5 Star review! We feel very much honored here at Hampton Inn & Suites Chicago/Waukegan. We hope to see you on your next visit to Waukegan

8/10 Bueno

Alma

Se hospedó 1 noche en enero de 2024
Respuesta de HJ el 14 ene. 2024
Alma, Thank you very much for leaving feedback on your recent stay with us. We hope to see you back on your next visit to Waukegan, hopefully when it's a little bit warmer! - Hannah, General Manager

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024
Respuesta de Brittaney Hall -Assistant Manager el 11 ene. 2024
Thank you for your recent stay and reviewing your stay at Hampton Inn & Suites Chicago/Waukegan. I'm pleased to hear that we exceeded your expectations and we look forward to seeing you again on your next visit to the Waukegan area.

10/10 Excelente

William

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024
Respuesta de Brittaney Hall -Assistant Manager el 11 ene. 2024
Thanks for your feedback! I’m pleased to hear that you had such an enjoyable stay. Our team looks forward to providing you with exceptional service in the future. It’s our commitment to serve our guests to our best ability and hope to always exceed your expectations. We’ll see you soon.

10/10 Excelente

Marissa

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Brittaney Hall -Assistant Manager el 11 ene. 2024
Thank you for taking the time to post a 5 Star review! We feel very much honored here at Hampton Inn & Suites Chicago/Waukegan. We hope to see you on your next visit to Waukegan!

8/10 Bueno

Glenda

Se hospedó 1 noche en diciembre de 2023
Respuesta de Brittaney Hall -Assistant Manager el 11 ene. 2024
Thank you for taking the time to review your recent stay at Hampton Inn & Suites Chicago/Waukegan. We hope to see you back real soon!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023
Respuesta de Brittaney Hall -Assistant Manager el 4 ene. 2024
I am glad to hear that you liked your stay with us at Hampton Inn & Suites Chicago/Waukegan. I do appreciate the time you have put into your review. I hope that once again we will see you in the future and surpass your recent experience

6/10 Aceptable

Naketha

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
My heat didn't work in my room, my blinds was broken wouldn't roll up, my key wouldn't work to my room, we had to keep letting each other in the room.. They didn't even offer me another room.. Other then that everything was cool, great breakfast, pool, quite, next to the casino..
Se hospedó 1 noche en diciembre de 2023
Respuesta de Brittaney Hall -Assistant Manager el 4 ene. 2024
We would like to offer our sincerest apologies for the issues you encountered during your stay. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Thank you very much for bringing your concerns to our attention.

4/10 Mediocre

Caryn

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
No le gustó: Comodidad de la habitación
Terrible mattress!
Everything was good but the mattress was hard as a rock! It was so uncomfortable that my husband woke up in pain this morning.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Brittaney Hall, Assistant Manager el 29 dic. 2023
I am concerned about your comments regarding the mattress. I will be reviewing with my maintenance staff to confirm the mattress is in proper form, if not we will be replacing it immediately.

10/10 Excelente

Norma

Se hospedó 2 noches en diciembre de 2023
Respuesta de Brittaney Hall, Assistant Manager el 29 dic. 2023
Thank you for your 5/5 rating. I am glad you enjoyed your stay with us. Please whenever you are ready to come back to Waukegan, stay with us again.

10/10 Excelente

Sandra

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en diciembre de 2023
Respuesta de Brittaney Hall, Assistant Manager el 15 dic. 2023
Hello Sandra. I absolutely love your 10/10 rating. I am so happy you enjoyed your stay with us. When you are ready to come back to the Waukegan area please do not hesitate to come back to us.

10/10 Excelente

Kristin

Se hospedó 2 noches en diciembre de 2023
Respuesta de Brittaney Hall, Assistant Manager el 15 dic. 2023
Kristin. I am really happy that you are happy with your stay. 10/10 Wow! Please come back to us whenever you are in our town again.

10/10 Excelente

Katarina

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Brittaney Hall, Assistant Manager el 15 dic. 2023
Katarina thank you much for the 5/5 rating. Good ratings are like gold to us, we are happy that you are happy with us. We cant wait to have you back whenever your are back in town.