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Opiniones sobre Embassy Suites by Hilton Chicago Schaumburg Woodfield

3.5 out of 5

Opiniones

8,2

Muy bueno

Evaluación: 10 - Excelente. 484 de 1000 opiniones" "
Evaluación: 8 - Bueno. 283 de 1000 opiniones" "
Evaluación: 6 - Aceptable. 108 de 1000 opiniones" "
Evaluación: 4 - Mediocre. 80 de 1000 opiniones" "
Evaluación: 2 - Terrible. 45 de 1000 opiniones" "

8,6/10

Limpieza

8,6/10

Personal y atención

8,0/10

Servicios

8,2/10

Estado de la propiedad e instalaciones

8,4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Keila

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Todo muy limpio. El personal muy amable, la piscina exelente al estar abierta hasta tarde para los adultos. Me encanto!!
Se hospedó 2 noches en noviembre de 2023
Respuesta de A. Cruz el 18 dic. 2023
Saludos Keila,Gracias por tomarse el tiempo para completar nuestra encuesta sobre su reciente estadía. Nos alegra que haya disfrutado de las comodidades brindadas. Esperamos su pronto regreso.

8/10 Bueno

Alejandro

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Buen servicio
Se hospedó 4 noches en septiembre de 2023
Respuesta de Israel Arteaga el 13 oct. 2023
Alejandro, Gracias por ospedarse en nuestro hotel. Me alegra oir que tubo una buena experiencia. Esperamos darle la bienvenida de vuelta en el futuro.

10/10 Excelente

Adriana

Se hospedó 2 noches en agosto de 2023
Respuesta de Roxanna R el 15 ago. 2023
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Embassy Suites/Schaumburg. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!

10/10 Excelente

Judith

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Love it
Se hospedó 3 noches en mayo de 2023
Respuesta de Embassy Suites Team el 18 may. 2023
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Embassy Suites/Schaumburg. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!

10/10 Excelente

Julia

Viajó con su pareja, Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excelente!!
Se hospedó 1 noche en diciembre de 2021
Respuesta de Jennifer M. - Guest Relations Manager el 23 dic. 2021
Dear Julia, Thank you for taking the time to leave us a good rating! We're so happy that you enjoyed your stay and look forward to serving you again for any future travel needs!

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en mayo de 2021

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Muy bien la limpieza, tiene todo muy ordenado y por las mañana el desayuno muy bueno
Se hospedó 1 noche en septiembre de 2020
Respuesta de Jamie el 19 oct. 2020
Thank you for your feedback!

10/10 Excelente

Jose

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
I loved it
Se hospedó 1 noche en febrero de 2020

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención
My family and I 💗 loved it Everything was Excellent!!!
Se hospedó 2 noches en abril de 2019

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en junio de 2018

10/10 Excelente

Catherine

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Best Breakfast included with your stay! Along with a free drink at the bar! Awesome location! Rooms clean and definitely nice to have a bedroom and living room! Staff was great and so nice!
Se hospedó 2 noches en mayo de 2024
Respuesta de Israel Arteaga el 13 may. 2024
Dear Catherine, Thank you for taking a moment to share your recent stay experience. I'm glad to hear that you not only found our rooms to be clean, and our team friendly, but you also enjoyed our other amenities like our evening reception and breakfast. We look forward to your next visit.

10/10 Excelente

brittany

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
The vibe is earthy and relaxed.
Se hospedó 1 noche en mayo de 2024
Respuesta de Israel Arteaga el 11 may. 2024
Dear brittany, Thank you for taking the time to share your recent stay experience with us. We're happy to hear you enjoyed the vibes and found your stay relaxing. We look forward to welcoming you back in the near future.

10/10 Excelente

sara

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
O didn't like that it was a little bit confusing to get there.
Se hospedó 3 noches en mayo de 2024
Respuesta de Israel Arteaga el 10 may. 2024
Dear sara, Thank you for taking the time to share your recent stay experience. We're glad to see you had a great stay in spite of the difficulty reaching our location. We look forward to welcoming you back.

6/10 Aceptable

Ediberto

Viajó con su familia y niños pequeños
Le gustó: Personal y atención
No le gustó: Limpieza
I had three rooms booked for the third through the 5th of May and were quite disgusting in some areas and overlooked by cleaning staff. Price was okay and service by the breakfast crew was wonderful.
Se hospedó 2 noches en mayo de 2024
Respuesta de Israel Arteaga el 9 may. 2024
Dear Ediberto, Thank you for taking the time to share your recent stay experience. I'm sorry to hear about the cleanliness issue you experienced. We will be sure to take the necessary steps to ensure we improve in this area. We appreciate your feedback, and hope to better serve you in the future.

10/10 Excelente

SHERRI, WATERTOWN

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Older property but kept up well. The staff was all very nice and helpful. Enjoyed the breakfasts.
Se hospedó 3 noches en abril de 2024
Respuesta de Israel Arteaga el 3 may. 2024
Dear SHERRI, Thank you for taking the time to share your recent stay experience with us. We're delighted to see that you enjoyed your stay. We look forward to welcoming you back in the not-too-distant future.

10/10 Excelente

Jonna

Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
I definitely enjoyed my stay at Embassy. The staff were extremely nice and I loved my room. I will definitely be back.
Se hospedó 1 noche en abril de 2024
Respuesta de Israel Arteaga el 28 abr. 2024
Dear Jonna, Thank you for making the time to share your recent stay experience. I will definitely share your kind comments with our team. We look forward to your next visit.

4/10 Mediocre

Andy

Viajó por negocios, Viajó con su familia
Le gustó: Personal y atención
Hotel was very dated and we had no hot water for our showers either day.
Se hospedó 2 noches en abril de 2024
Respuesta de Israel Arteaga el 28 abr. 2024
Dear Andy, Thank you for taking the time to share your recent stay experience with us. I'm sorry to hear about the hot water issue you experienced. I assure you this is not the typical experience. Thank you for making us aware of this issue so that we may address it and avoid other guests from having the same experience. We hope you will allow us the opportunity to better serve should your travels bring you back to the area.

10/10 Excelente

Christine

Viajó con su pareja, Viajó en grupo
Le gustó: Servicios, estado de la propiedad e instalaciones
Last day service
Se hospedó 3 noches en abril de 2024
Respuesta de Israel Arteaga el 28 abr. 2024
Dear Christine, Thank you for making the time to share with us your recent stay experience. We're glad to see you had a great stay. We look forward to welcoming you back in the not too distant future.

2/10 Terrible

Ranjith

Le gustó: Estado de la propiedad e instalaciones
No le gustó: Personal y atención
Beautiful interior atrium and lay out of the place. However our experience with staff and service was terrible. Asked for drinking water- not available. Hot water not working in the bathroom during our stay. Asked for clean towels- were told the place ran out of towels. Wouldn't recommend this place.
Se hospedó 1 noche en abril de 2024
Respuesta de Israel Arteaga el 28 abr. 2024
Dear Ranjith, Thank you for taking the time to share your recent stay experience with us. I'm sorry to hear about the room condition and service issues you experienced. This is certainly not to our standard, and we'll use this as a learning opportunity. Thank you for providing us the opportunity to improve our guest experience. We hope you will allow us the opportunity to provide you with the stay experience I know our team and property can provide in the future.

10/10 Excelente

Lee Ellen

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Wonderful, helpful staff!
Se hospedó 1 noche en marzo de 2024
Respuesta de Israel Arteaga el 28 abr. 2024
Dear Lee Ellen, Thank you for taking the time to let us know how your recent stay went. We're delighted to hear that you had a great stay experience and found our team to be helpful. I will certainly share you kind comments with our team. We look forward to welcoming you back in the very near future.

2/10 Terrible

Ibrahim

Viajó por negocios
Le gustó: Limpieza
No le gustó: Personal y atención
There was no hot water, I waited for 15 minutes and it was still ice cold water coming out of the shower. When I told the front desk about this he said it's a known issue and their mechanic has been working on it. That was even worse which mean they knew and didn't tell me when I was making my decision to stay, had I knew I could've canceled and stayed at a different place. There was no effort to compensate or make it right!
Se hospedó 1 noche en abril de 2024
Respuesta de Israel Arteaga el 28 abr. 2024
Dear Ibrahim, Thank you for taking the time to share your recent stay experience with us. I'm sorry to hear about the hot water issue you experienced and how it was handled. I assure you this is not the typical experience. Thank you for making us aware and for highlighting this improvement opportunity. We hope you will allow us the opportunity to provide you with the stay experience I know our team and property can provide in the future.

8/10 Bueno

Catina

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 3 noches en abril de 2024
Respuesta de Israel Arteaga el 28 abr. 2024
Dear Catina, Thank you for taking a moment to rate your recent stay with us. We're glad to see you enjoyed your overall stay with us. We hope to welcome you back in the not too distant future.

8/10 Bueno

Cathy

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Israel Arteaga el 28 abr. 2024
Dear Cathy, Thank you for taking the time to rate your recent stay with us. We're glad to see you enjoyed your overall stay. We look forward to your next visit.

10/10 Excelente

Kelly, racine

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Hotel was very beautiful.Breakfast made to order omletts excellent.Staff very nice and pleasant. Suites very spacious.Will definitely stay again when in area.
Se hospedó 2 noches en marzo de 2024
Respuesta de Israel Arteaga el 5 abr. 2024
Dear Kelly, thank you for taking the time to share your recent stay experience. We're happy to hear you had a great stay experience. We look forward to welcoming you back in the not too distant future.

10/10 Excelente

James

Se hospedó 2 noches en marzo de 2024
Respuesta de Israel Arteaga el 28 abr. 2024
Dear James, Thank you for taking the time to rate your recent stay experience with us. We're thrilled to see you had a great stay. We look forward to welcoming you back in the very near future.

10/10 Excelente

Kwaku

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Israel Arteaga el 3 abr. 2024
Dear Kwaku, We're happy to see that you had a great stay experience. We look forward to welcoming you back in the not too distant future.

10/10 Excelente

Michael

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Walking distance from the convention center, solid hotel, would book again.
Se hospedó 5 noches en marzo de 2024
Respuesta de Israel Arteaga el 3 abr. 2024
Dear Michael, Thank you for taking the time to share your recent stay experience. We're happy to hear you found our location convenient and enjoyable. We look forward to your next visit.

10/10 Excelente

ZHENG LIN

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This is my second time to Chicago. This is one of the best places to stay. The staff and environment are fantastic! I will be back again next time. Highly recommended!
Se hospedó 6 noches en marzo de 2024
Respuesta de Israel Arteaga el 3 abr. 2024
Dear ZHENG LIN, Thank you so much for making us your hotel of choice. We're so happy to hear that you consistently enjoy your stay with us. We look forward to your next visit.

10/10 Excelente

Kathy

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Israel Arteaga el 20 mar. 2024
Dear Kathy, Thank you for sharing your recent stay experience with us. We're happy to see that your stay was a 5 out of 5. We hope to welcome you back in the near future.

8/10 Bueno

Melinda

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en marzo de 2024
Respuesta de Israel Arteaga el 14 mar. 2024
Dear Melinda, Thank you for taking the time to share your recent stay experience with us. We're glad to hear that you had an enjoyable stay experience. What could we have done to make it a 5 out of 5 experience?

2/10 Terrible

DENISE

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The Restaurant is not open on Saturdays and the pool is extremely small.
Se hospedó 1 noche en febrero de 2024
Respuesta de Israel Arteaga el 26 feb. 2024
Dear DENISE, Thank you for taking a moment to share your recent stay experience. We're sorry to hear that we fell short of our goal to provide our guest with an enjoyable and memorable stay experience. We are definitely working on ensuring that our kitchen is open everyday of the week. We appreciate your feedback as it will help us in our continuous efforts to improve our guest stay experience.

10/10 Excelente

Nannette

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great stay!
Se hospedó 2 noches en febrero de 2024
Respuesta de Israel Arteaga el 26 feb. 2024
Dear Nannette, Thank you so much for choosing to stay with us during your recent visit to Schaumburg. We're happy to see you had a great stay experience. We look forward to welcoming you back on your next visit to the Schaumburg Woodfield area.

10/10 Excelente

Michael, Sun Prairie

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en febrero de 2024
Respuesta de Israel Arteaga el 26 feb. 2024
Dear Michael, Thank you for taking the time to rate your recent stay experience with us. We're delighted to see we were able to deliver a "5" stay experience. We look forward to having you with us again in the near future.

10/10 Excelente

Brissa

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Israel Arteaga el 26 feb. 2024
Dear Brissa, Thank you for taking a moment to rate your recent stay with us. We're glad to see that you had a wonderful stay experience. We look forward to welcoming you back in the not too distant future.

10/10 Excelente

matt

Le gustó: Estado de la propiedad e instalaciones
Nice property
Se hospedó 3 noches en febrero de 2024
Respuesta de Israel Arteaga el 6 feb. 2024
Hi matt, Thank you for taking the time to share your recent stay experience with us. We're delighted to see you had a wonderful stay experience. We look forward to welcoming you back in the near future.

2/10 Terrible

Kaniqu

Viajó con su pareja, Viajó con su familia y niños pequeños
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
My room sheets nd pillows were filthy the bathroom sink nd shower had brown water coming out
Se hospedó 2 noches en febrero de 2024
Respuesta de Israel Arteaga el 5 feb. 2024
Dear Kaniqu, thank you for taking the time to share your recent stay experience with us. We strive to provide our guests with a warm, friendly welcome, and a clean, comfortable room. I'm sorry to hear that this was not your experience and for falling short of our goal. We hope you will allow us the opportunity to better serve you in the future.

10/10 Excelente

Brad

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location, clean, 2 free drinks and great bfast.
Se hospedó 3 noches en enero de 2024
Respuesta de Israel Arteaga el 5 feb. 2024
Dear Brad, thank you for choosing to stay with us. We're glad to see you had a great stay experience. We look forward to welcoming you back in the not too distant future.

10/10 Excelente

Philip

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Israel Arteaga el 29 ene. 2024
Dear Philip, Thank you for taking the time to rate your recent stay with us. We're glad to see that had a great stay experience. We look forward to welcoming you back.

10/10 Excelente

Shannon

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We loved this hotel! We stayed for 3 nights. The staff was so welcoming. The room was clean and felt very homey. The bed was comfortable. The hotel hosted a welcome reception with two free drinks. They also served an amazing breakfast - above and beyond any other hotel we've stayed at, complete with a buffet and a make-to-order omlet station. Parking was convenient. There are a ton of restaurants and places to shop nearby. Just an fyi that the shower water takes a bit to warm up - but that was a minor issue. We would definitely stay here again.
Se hospedó 3 noches en enero de 2024
Respuesta de Israel Arteaga el 16 ene. 2024
Dear Shannon, Thank you so much for making us your hotel of choice. We are delighted to hear that you had an outstanding stay experience. We look forward to welcoming you back in the not too distant future.

10/10 Excelente

Lawrence

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
A very satisfied Embassy Suites guest
A very clean Embassy Suites hotel. Very convenient to Rosemont and Schaumburg. Breakfast was sensational, as always. This is a newer Embassy Suites and as such, it is a smaller Embassy Suites than some of the older hotels that we have stayed in. But, if you are looking for comfort, cleanliness, safety and the incredible made-to-order breakfasts, and have something going on in the Schaumburg or Rosemont areas, this would be a great choice.
Se hospedó 1 noche en enero de 2024
Respuesta de Israel Arteaga el 16 ene. 2024
Dear Lawrence, thank you for choosing to stay with us and for taking a moment of your time to share your stay experience. We're happy to hear that you had a wonderful stay experience. We look forward to welcoming you back in the very near future.

10/10 Excelente

Thomas

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 6 noches en diciembre de 2023
Respuesta de Israel Arteaga el 16 ene. 2024
Dear Thomas, thank you for taking a moment to rate your recent stay experience with us. We're glad to see you had an enjoyable stay experience. We look forward to your next visit.

10/10 Excelente

stephanie

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Awesome
Great
Se hospedó 1 noche en enero de 2024
Respuesta de Israel Arteaga el 12 ene. 2024
Dear stephanie, Thank you for taking the time to let us know about your recent stay with us. We're delighted to see that you had a great stay experience. We look forward to welcoming you back in very near future.

10/10 Excelente

Lyle

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Enjoyed our stay
Enjoyed our stay. Staff is very friendly and helpful. Rooms are nice and roomy but are showing some signs of aging in the bathrooms. But still, a very good hotel for the price.
Se hospedó 4 noches en enero de 2024
Respuesta de Israel Arteaga el 12 ene. 2024
Dear Lyle, thank you for choosing to stay with us and for taking a moment to share your recent stay with us. We thank you for your kind comments, we will be sure to share them with our team. We will be more attentive to the bathroom condition and take the necessary action to improve it. We look forward to welcoming you back in the not too distant future.

4/10 Mediocre

Cliente verificado

Le gustó: Personal y atención, estado de la propiedad e instalaciones
We had multiple problems from the toilet backing up, to the thermostat not working and no hot water at a certain time. It was a major inconvenience especially with a kid
Se hospedó 3 noches en enero de 2024
Respuesta de Israel Arteaga el 10 ene. 2024
Dear Anonymous, thank you for taking a moment to share your recent stay experience with us. I'm sorry to hear about the issues you experienced during your stay with us. I understand how frustrating this can be. Here at Embassy we are committed to make things right when unforeseen issues arise. I'm confident that we offered a resolution and compensation for the inconvenience you experienced. We understand we can't change what's happened, but we always make the effort to ensure we improve our guest experience.

8/10 Bueno

Peter

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
You don’t have a hot tub anymore
Se hospedó 1 noche en diciembre de 2023
Respuesta de Israel Arteaga el 10 ene. 2024
Dear Peter, thank you for choosing to stay with us. We're glad to see that you had an enjoyable stay experience in spite of us no longer having our hot tub amenity. We look forward to welcoming you back in the not too distant future.

10/10 Excelente

Julie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en enero de 2024
Respuesta de Israel Arteaga el 10 ene. 2024
Dear Julie, thank you for choosing to stay with us and for taking a moment to rate your recent stay with us. We're happy to see that you had a 5 out of 5 stay experience. We look forward to your next visit.

10/10 Excelente

SAMEET

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Had excellent experience staying at this property. Very professional staff. Highly recommended.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Israel Arteaga el 10 ene. 2024
Dear SAMEET, thank you for taking the time to share your recent stay experience. We're glad to hear that you had an excellent stay experience. We look forward to welcoming you back in the not too distant future.

10/10 Excelente

Jeremy

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 4 noches en diciembre de 2023
Respuesta de Israel Arteaga el 31 dic. 2023
Dear Jeremy,thank you for choosing to stay with us and for taking a moment to rate your recent stay experience. We're glad to see you had a great stay experience. We look forward to welcoming you back in the not too distant future.

8/10 Bueno

Elliott

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de Israel Arteaga el 29 dic. 2023
Dear Elliott, Thank you for taking the time to rate your recent stay with us. We're glad to see you had an enjoyable stay experience. We look forward to welcoming you back in the not too distant future.

10/10 Excelente

Linda

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Breakfast
Se hospedó 3 noches en octubre de 2023
Respuesta de Israel Arteaga el 20 dic. 2023
Dear Linda, thank you for making us your hotel of choice while visiting the Schaumburg area. We're glad to see you had a wonderful stay experience, and enjoyed our complimentary breakfast. We look forward to welcoming you back in the not too distant future.