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Opiniones sobre Baymont by Wyndham Gurnee

2.5 out of 5
Baymont by Wyndham Gurnee
5430 Grand Ave, Gurnee, IL

Opiniones

7,6

Bueno

Evaluación: 10 - Excelente. 341 de 1000 opiniones" "
Evaluación: 8 - Bueno. 296 de 1000 opiniones" "
Evaluación: 6 - Aceptable. 189 de 1000 opiniones" "
Evaluación: 4 - Mediocre. 88 de 1000 opiniones" "
Evaluación: 2 - Terrible. 86 de 1000 opiniones" "

7,6/10

Limpieza

8,2/10

Personal y atención

7,2/10

Servicios

7,2/10

Estado de la propiedad e instalaciones

7,6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Cynthia

Se hospedó 1 noche en septiembre de 2021

10/10 Excelente

Ivan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en febrero de 2021
Respuesta de GM el 1 mar. 2021
Greetings Mr.Ivan, thank you for taking time to rate us. We are happy that you have enjoyed your stay with us. Regards.

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 4 noches en enero de 2020
Respuesta de GM el 14 ene. 2020
Greetings, Thank you for the feedback. Regards.

6/10 Aceptable

Cliente verificado

Viajó con su familia
Le gustó: Personal y atención
Buena ubicación pero las instalaciones no muy buenas
Se hospedó 1 noche en julio de 2019

8/10 Bueno

Cliente verificado

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
La comodidad la temperatura de la habitación cafetera y otros utencilios listos para usar
Se hospedó 1 noche en junio de 2019

8/10 Bueno

Nancy

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything was great, we were in town for 3 nights for my grandsons Navy graduation, and I have no complaints about the hotel. clean, affordable, staff is very nice, room was comfortable, the room temperature was perfect. the breakfast was included and very good except I wish they had brewed coffee, it was a watered down version of hot coffee, but just not a very good beverage. otherwise everything was great
Se hospedó 3 noches en abril de 2024
Respuesta de General Manager el 25 abr. 2024
Dear Nancy,Thank you for choosing us at Baymont by Wyndham Gurnee during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

10/10 Excelente

William, Lake Station

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very nice hotel to stay at
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager el 22 abr. 2024
Dear valued guest, thank you for taking time to provide your feedback which is important to us. We are glad that you had a positive experience during your stay. We hope you will give us another opportunity to serve you when you visit this area. Thanks and regards.

2/10 Terrible

Bethany

Viajó con su familia y niños pequeños
No le gustó: Personal y atención, estado de la propiedad e instalaciones
Weird brown floaties in the pool (entire pool area was run down, had like water stains and rust so I assume it was from that?) and weird smelling water. Walls of room are paper thin - I finally called the front desk around 11 saying it sounded like someone was opening and slamming closed drawers continually and squeegeeing water around, and the guy said “well you’re right above the employee laundry room but no one else has complained, so …” Water bucket on the ground due to dripping water (it wasn’t raining outside …) and all around just lipstick on a pig feeling.
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager el 22 abr. 2024
Dear valued guest, we apologize for not meeting your expectations. We will look into the issues specified.. Thanks and Regards..

10/10 Excelente

nathan

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This is my second time going back there. I really love that place. Breakfast is the best. !!!!
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager el 17 abr. 2024
Dear Nathan,It was great to have you staying with us at Baymont by Wyndham Gurnee and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

4/10 Mediocre

jonathan

Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager el 4 abr. 2024
Dear Jonathan,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

10/10 Excelente

Arijanna, Elgin

Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager el 3 abr. 2024
Dear Arijanna,It was great to have you staying with us at Baymont by Wyndham Gurnee and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

10/10 Excelente

Don

Viajó con su pareja
Le gustó: Estado de la propiedad e instalaciones
Clean and quite
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager el 27 mar. 2024
Dear Don, thank you for taking time to provide your feedback which is important to us. We are glad that you had a positive experience during your stay. We hope you will give us another opportunity to serve you when you visit this area. Thanks and regards.

10/10 Excelente

Todd

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I liked the pool
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager el 27 mar. 2024
Dear Todd,It was great to have you staying with us at Baymont by Wyndham Gurnee and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

6/10 Aceptable

Lynn

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Front Desk el 27 mar. 2024
Thank you for reaching out and providing us with your valuable feedback about your stay.

10/10 Excelente

Crystal

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I have stayed here alot and i enjoy how i can have a good night sleep with your beds and how quiet it is here.
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager el 26 mar. 2024
Dear Crystal, thank you for taking time to provide your feedback which is important to us. We are glad that you had a positive experience during your stay. We hope you will give us another opportunity to serve you when you visit this area. Thanks

8/10 Bueno

Dina

The only thing I don’t like you have to await to get your $100 deposit back that takes 5-10 business per the contract I sign at the time of check.
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager el 26 mar. 2024
Dear Dina, we apologize for any inconvenience may have caused you. As an incidental hold we do hold 100 but it takes 5-7 business days depending on your bank. From our end it goes back in 24hr-48hr if its not weekend. Sorry for the inconvenience Thanks

8/10 Bueno

Josue

Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager el 14 abr. 2024
Dear Josue,We loved having you stay with us at Baymont by Wyndham Gurnee. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

10/10 Excelente

William

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Just clean and reasonable
Se hospedó 3 noches en febrero de 2024
Respuesta de General Manager el 12 mar. 2024
Dear William,We loved having you stay with us at Baymont by Wyndham Gurnee. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 Excelente

Ruben

Viajó con mascotas, Viajó en grupo
Le gustó: Limpieza
love this hotel
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager el 12 mar. 2024
Dear Ruben,We loved having you stay with us at Baymont by Wyndham Gurnee. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 Excelente

Crystal, North Chicago

Viajó con su familia
Le gustó: Servicios
Always a good stay
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager el 7 mar. 2024
Dear Crystal,Thank you for choosing us at Baymont by Wyndham Gurnee during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

10/10 Excelente

Deontre

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great place to start
Se hospedó 4 noches en marzo de 2024
Respuesta de General Manager el 6 mar. 2024
Dear Deontre,It was great to have you staying with us at Baymont by Wyndham Gurnee and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

10/10 Excelente

North

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff that took care of us when we checked in was wonderful, very accommodating, friendly . Made is feel very welcomed and we enjoyed our stay in this place
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager el 1 mar. 2024
Dear North,We are delighted that you decided to stay with us at Baymont by Wyndham Gurnee during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

10/10 Excelente

Mary

Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager el 21 mar. 2024
Dear Mary,Thank you for choosing us at Baymont by Wyndham Gurnee during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

8/10 Bueno

Davyd

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager el 27 feb. 2024
Dear Davyd,We loved having you stay with us at Baymont by Wyndham Gurnee. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 Excelente

Mary

Viajó con su familia
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
The property is older - however, clean and updated. It was a nice place to stay and very cost conscious. Would definitely stay there again.
Se hospedó 2 noches en febrero de 2024
Respuesta de General Manager el 26 feb. 2024
Dear Mary,Thank you for staying with us at Baymont by Wyndham Gurnee and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

8/10 Bueno

John

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I would have given 5 stars but when you are in the middle of your shower and you lose pressure and hot water, makes you upset.
Se hospedó 4 noches en febrero de 2024
Respuesta de General Manager el 26 feb. 2024
Dear John,Thank you for staying with us at Baymont by Wyndham Gurnee and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 Excelente

Naketha

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The rooms are nice, just wish they had a Juczzi. But i enjoyed my stay.. Pool was a little dirty.
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager el 25 feb. 2024
Dear Naketha,We loved having you stay with us at Baymont by Wyndham Gurnee. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

8/10 Bueno

Randy

Very tidy well taken care of. Great service!
Se hospedó 2 noches en febrero de 2024
Respuesta de Front Desk el 22 feb. 2024
Thank you for reaching out and providing us with valuable feedback.

10/10 Excelente

Qingfa

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great hotel
Se hospedó 1 noche en febrero de 2024
Respuesta de Front Desk el 22 feb. 2024
Thank you for reaching out and providing us with valuable feedback.

10/10 Excelente

Evelyn

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 6 noches en febrero de 2024
Respuesta de Front Desk el 22 feb. 2024
Thank you for reaching out and providing us with valuable feedback.

8/10 Bueno

Tabetha

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Front Desk el 22 feb. 2024
Thank you for reaching out and providing us with valuable feedback.

8/10 Bueno

Paul

Viajó con su familia
Le gustó: Limpieza
No le gustó: Estado de la propiedad e instalaciones
Not bad, just not great hot water in the showers
Se hospedó 3 noches en febrero de 2024
Respuesta de General Manager el 20 feb. 2024
Dear Paul,We loved having you stay with us at Baymont by Wyndham Gurnee. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

6/10 Aceptable

Analy

Se hospedó 4 noches en febrero de 2024
Respuesta de General Manager el 21 mar. 2024
Dear Analy,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

10/10 Excelente

Brenda

Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager el 21 mar. 2024
Dear Brenda,Thank you for choosing us at Baymont by Wyndham Gurnee during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

10/10 Excelente

Hector

Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager el 17 feb. 2024
Dear Hector,Thank you for staying with us at Baymont by Wyndham Gurnee and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

10/10 Excelente

Ifedayo

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
So good I lobe it here
Se hospedó 2 noches en febrero de 2024
Respuesta de Front Desk el 15 feb. 2024
Dear valued guest, thank you for taking time to provide your feedback which is important to us. We are glad that you had a positive experience during your stay. We hope you will give us another opportunity to serve you when you visit this area. Thanks and regards.

10/10 Excelente

Matthew

Se hospedó 2 noches en febrero de 2024
Respuesta de Front Desk el 14 feb. 2024
Thank you for reaching out and providing us with valuable feedback.

6/10 Aceptable

Lurleen

Viajó por negocios, Viajó con su familia
Le gustó: Personal y atención
I didn’t like the way it looked. It needs a little more bright color and details
Se hospedó 3 noches en febrero de 2024
Respuesta de General Manager el 11 feb. 2024
Dear Lurleen,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

8/10 Bueno

Terrence

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The guy behind the desk during the evenings is very professional. The Indian lady behind the desk seem a bit intimidating. She doesn’t smile at all, and kind of makes me feel uncomfortable. This would’ve been 5/5, but the lady is a different story.
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager el 9 feb. 2024
Dear Terrence,We are delighted that you decided to stay with us at Baymont by Wyndham Gurnee during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

10/10 Excelente

Joseph

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The breakfast was great.
Respuesta de Front Desk el 4 feb. 2024
Dear valued guest, thank you for taking time to provide your feedback which is important to us. We are glad that you had a positive experience during your stay. We hope you will give us another opportunity to serve you when you visit this area. Thanks and regards.

6/10 Aceptable

DAMIEN

Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager el 5 feb. 2024
Dear Damien,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

10/10 Excelente

Dr. Rachel

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff was very accommodating and extremely friendly.
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager el 3 feb. 2024
Dear Dr.Rachel,Thank you for staying with us at Baymont by Wyndham Gurnee and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

4/10 Mediocre

Cliente verificado

Viajó por negocios
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
The hallways and the room smelled just like chlorine from the pool my bed was uneven. The 2 gentleman's that work there were so very professional, but the lady not so much.
Se hospedó 4 noches en enero de 2024
Respuesta de General Manager el 29 ene. 2024
Dear Guest,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

10/10 Excelente

Jean Guibenson

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Good Good
Se hospedó 2 noches en enero de 2024
Respuesta de Front Desk el 28 ene. 2024
Dear valued guest, thank you for taking time to provide your feedback which is important to us. We are glad that you had a positive experience during your stay. We hope you will give us another opportunity to serve you when you visit this area. Thanks and regards.

10/10 Excelente

Jahaira

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en enero de 2024
Respuesta de Front Desk el 24 ene. 2024
Dear valued guest, thank you for taking time to provide your feedback which is important to us. We are glad that you had a positive experience during your stay. We hope you will give us another opportunity to serve you when you visit this area. Thanks and regards.

10/10 Excelente

Terrence

Se hospedó 1 noche en enero de 2024
Respuesta de Front Desk el 20 mar. 2024
Thank you for reaching out and providing us with valuable feedback.

10/10 Excelente

Veronica

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Service was great
Se hospedó 1 noche en enero de 2024
Respuesta de General Manager el 23 ene. 2024
Dear Veronica,We loved having you stay with us at Baymont by Wyndham Gurnee. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

6/10 Aceptable

DAMIEN

It’s ok
Se hospedó 1 noche en enero de 2024
Respuesta de Front Desk el 22 ene. 2024
Thank you for reaching out and providing us with valuable feedback.

6/10 Aceptable

Kaitlyn

Viajó con su pareja
Le gustó: Servicios
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Did not get housekeeping ONCE in the 4 nights my partner and I stayed there. I called down to ask if on our 3rd night, we could get new sheets and towels. Was told to strip the bed ourselves and CARRY our sheets and towels down to the front desk. Then, we had to make our own bed. I make my bed at my home. The point of going to a hotel is you have a place to stay without having to change your own sheets. It was unprofessional in my opinion. Also, the walls were so thin, I could a conversation between 2 people in the room next to us. The room above us was stomping all day and night. Sounded like horses were stomping above us. Was very hard to sleep with that constant noise.
Se hospedó 4 noches en enero de 2024
Respuesta de General Manager el 19 ene. 2024
Dear Kaitlyn,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

6/10 Aceptable

DAMIEN

Didn’t like the dogs braking all night
Se hospedó 1 noche en enero de 2024
Respuesta de Front Desk el 16 ene. 2024
Dear valued guest, we apologize for not meeting your expectations. We will look into the issues specified.. Sorry for the inconvenience. Thanks and Regards..