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Opiniones sobre Sonesta ES Suites Chicago - Schaumburg

3 out of 5
Sonesta ES Suites Chicago - Schaumburg
901 E Woodfield Office Ct, Schaumburg, IL

Opiniones

9,0

Magnífico

Evaluación: 10 - Excelente. 644 de 1004 opiniones" "
Evaluación: 8 - Bueno. 238 de 1004 opiniones" "
Evaluación: 6 - Aceptable. 65 de 1004 opiniones" "
Evaluación: 4 - Mediocre. 30 de 1004 opiniones" "
Evaluación: 2 - Terrible. 27 de 1004 opiniones" "

9,0/10

Limpieza

9,2/10

Personal y atención

8,4/10

Servicios

8,8/10

Estado de la propiedad e instalaciones

8,6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Daniel

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Excelente
Se hospedó 2 noches en enero de 2024
Respuesta de Sonesta Family el 5 feb. 2024
Thank you for the 5/5 review! We look forward to being here for you on your next visit.

6/10 Aceptable

Roman

Viajó con su familia
Le gustó: Limpieza, servicios
No le gustó: Personal y atención
Muy mal el desayuno. No cumplió lo que se ofrecía pues sólo manejan opciones frías y muy básicas.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Sonesta Family el 7 ene. 2024
Dear Roman,Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.

10/10 Excelente

Rony, Liberty Twp

Se hospedó 2 noches en diciembre de 2023
Respuesta de Sonesta Family el 16 ene. 2024
Dear Rony,Thank you for the 5/5 review, we hope your next visit is just around the corner!

10/10 Excelente

Luis

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent
Se hospedó 5 noches en julio de 2023
Respuesta de Yelena A el 30 jul. 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Bueno

Celia

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Todo muy bien. Las camas comodisimas.
Se hospedó 2 noches en mayo de 2023
Respuesta de Haley - General Manager el 22 may. 2023
We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon!

10/10 Excelente

JOSE

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Todo fue bastante satisfactorio.
Se hospedó 5 noches en mayo de 2023
Respuesta de Sonesta Family el 7 may. 2023
Dear JOSE,We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

10/10 Excelente

Marta

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Exlente
Se hospedó 1 noche en julio de 2022
Respuesta de Sonesta Family el 21 jul. 2022
Dear Marta, Thank you so much for great review, see you soon!

10/10 Excelente

Liege

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2022

10/10 Excelente

Yesenia

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excelente
Se hospedó 4 noches en diciembre de 2021

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Muy bueno el hotel, la limpieza , el personal De la recepción , muy cómodas las habitaciones , para recomendar Está lejos de Chicago pero la zona es linda y tranquila
Se hospedó 4 noches en enero de 2020

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en enero de 2020

10/10 Excelente

antonio

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
increible atencion y muy buena calidad en todo
si el servicio fue excelente la amabilidad de la recepcionista y ella fue muy cortes con su apoyo pudimos hacer el check-in

10/10 Excelente

Mezquiti, Chicago

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excelente Atención por parte del personal
La Atención, instalación y desayuno fueron excelentes

10/10 Excelente

Luz Marina

Le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
No le gustó: Limpieza
Excelente
Excelente hotel, comodidad en las habitaciones, baños amplios, almohadas y colchones de calidad, estacionamiento, WiFi, desayuno variado, amabilidad de los trabajadores, lo único malo fue que en dos oportunidades nos dejaron las camas sin hacer

8/10 Bueno

sergio

Le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
No le gustó: Limpieza

10/10 Excelente

Jose Carlos, Mexico

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Negocios
Muy buena estancia

10/10 Excelente

ROBERT, Costa Rica

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Súper Recomendado
El personal es muy atento y las instalaciones muy cómodas!!! El desayuno muy rico y todo muy aseado

10/10 Excelente

Edgar

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
En verdad muy cómodas las habitaciones y el lugar es muy tranquilo para relajarse

4/10 Mediocre

Benjamin

No le gustó: Estado de la propiedad e instalaciones
5 dollar parking fee after the fact. Yea I see it in the fine print now. Just figured they would add that into their cost instead of being sneeky about it. Didnt even tell me about it when I checked in or out. Just charged it to the card after I checked out. Just seems slimy. Plus the pool is never open. Seems like they are not doing anything to improve their property. I felt like they are just doing the bare min and milk this cash cow for everything its worth.
Se hospedó 6 noches en mayo de 2024
Respuesta de Sonesta Family el 29 may. 2024
Dear Benjamin,Thank you for taking the time to express your concerns regarding the recent stay at our location. We are very sorry that you had such a negative experience, your opinion and satisfaction are very important to us. Rest assured that your comments are taken to heart and we will do everything we can to improve.

10/10 Excelente

Jonathan

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I prefer the space I can get here as opposed to a traditional hotel room.
Se hospedó 4 noches en mayo de 2024
Respuesta de Sonesta Family el 28 may. 2024
Dear Jonathan,Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comment and we wish to welcome you back to the hotel soon!

6/10 Aceptable

Gabriell

Le gustó: Limpieza, estado de la propiedad e instalaciones
There's a basketball court, which is nice. However, the re are extra charges on my card that are unexplained.
Se hospedó 2 noches en mayo de 2024
Respuesta de Sonesta Family el 28 may. 2024
Dear Gabriell,Thank you for the 3/5 review, we hope to see you again in the future.

10/10 Excelente

Bethany

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We always enjoy the spacious room, full kitchen, and living room area.
Se hospedó 2 noches en mayo de 2024
Respuesta de Sonesta Family el 28 may. 2024
Dear Bethany,Thank you for choosing to stay with us and we are glad to hear that your stay with us was an enjoyable one! We look forward to welcoming you back to the hotel in the near future.

10/10 Excelente

Siovhan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I loved the apartment feel of the property. The grill was a plus, the staff assisted with everything we needed as possible. The pool was closed but of course since it was an outdoor.
Se hospedó 2 noches en mayo de 2024
Respuesta de Sonesta Family el 22 may. 2024
Dear Siovhan,Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

6/10 Aceptable

Rama

Viajó con su pareja
Le gustó: Personal y atención
This is an "okay" place to stay. My wife and I just spent a couple of nights, but probably will not stay again. The good comments: landscaping around property is nice and buildings look great from the outside. Having a private entrance is wonderful. Our room was not perfectly clean and needs some repairs. When we entered the room, it was freezing so we tried to heat the place up...the heat did not work. The bathroom is very tiny and the sink is outside of the bathroom. The main bed is comfy, but the couch is uncomfortable. The AC unit is constantly blowing a very loud fan all day and night. It was noisy outside during the night with other guests and we could constantly hear the people above us. We did not try the breakfast buffet, but the area seemed clean and inviting. The staff were very friendly. Only one trash can in the entire hotel. We needed to ask for an extra blanket as the room was always cold.Overall, the room needed updating.
Se hospedó 2 noches en mayo de 2024
Respuesta de Sonesta Family el 22 may. 2024
Dear Rama,Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.

8/10 Bueno

heather

Viajó por negocios
Le gustó: Limpieza, estado de la propiedad e instalaciones
A nice place that is convenient to markets
Se hospedó 4 noches en mayo de 2024
Respuesta de Sonesta Family el 22 may. 2024
Dear heather,Thank you for the review. We look forward to seeing you again soon!

10/10 Excelente

Nancy

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice extended stay hotel with amenities. It resembled a simple furnished 1 bedroom apartment.
Se hospedó 1 noche en mayo de 2024
Respuesta de Sonesta Family el 7 may. 2024
Dear Nancy,Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

10/10 Excelente

pak

Se hospedó 1 noche en abril de 2024
Respuesta de Sonesta Family el 28 may. 2024
Dear pak,Thank you for the 5/5 review, we hope to see you again soon!

8/10 Bueno

Dawn

Viajó por negocios
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
It was a perfect stay for what I needed. Will recommend for families and pet parents
Se hospedó 6 noches en abril de 2024
Respuesta de Sonesta Family el 12 abr. 2024
Dear Dawn,Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

10/10 Excelente

Daniel

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great value
Se hospedó 2 noches en abril de 2024
Respuesta de Sonesta Family el 12 abr. 2024
Dear Daniel,Thank you for the review. We look forward to seeing you again soon!

10/10 Excelente

Darshawne

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024
Respuesta de Sonesta Family el 12 abr. 2024
Dear Darshawne,Thank you for the 5/5 review. We look forward to seeing you again soon!

10/10 Excelente

Daniel

Se hospedó 3 noches en abril de 2024
Respuesta de Sonesta Family el 27 abr. 2024
Dear Daniel,Thank you for the review. We look forward to seeing you again soon!

8/10 Bueno

marcelo, são paulo

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
thats ok, I think the breakfast could be better
Se hospedó 8 noches en marzo de 2024
Respuesta de Sonesta Family el 4 abr. 2024
Dear marcelo,Thank you for the review. We look forward to seeing you again soon!

10/10 Excelente

Agim

Se hospedó 1 noche en marzo de 2024
Respuesta de Sonesta Family el 23 abr. 2024
Dear Agim,Thank you for the 5/5 review. We look forward to seeing you again soon!

4/10 Mediocre

Joe

Viajó con su familia
No le gustó: Servicios
I paid for a fully stocked hotel with kitchen. The kitchen did not have proper utensils to cook. No hot pads, no cookie sheets, and no coffee filters. The bathroom did not have conditioner. The furnace was broken and kept cycling from super hot and super cold. There were surcharges for parking and I was charged for an early check in when I was right on time. Do not recommend
Se hospedó 3 noches en marzo de 2024
Respuesta de Sonesta Family el 4 abr. 2024
Dear Joe,Thank you for taking the time to review our property. We are very sorry that you had such a negative experience while staying with us. We continually try to do our very best for all of our guests. I hope that you will consider giving us another opportunity.

10/10 Excelente

Anthony

Se hospedó 1 noche en marzo de 2024
Respuesta de Sonesta Family el 19 abr. 2024
Dear Anthony,Thank you for the 5/5 review. We look forward to seeing you again soon!

10/10 Excelente

Deminica

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en marzo de 2024
Respuesta de Sonesta Family el 31 mar. 2024
Dear Deminica,Thank you for the 5/5 review. We look forward to seeing you again soon!

8/10 Bueno

Russell

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 4 noches en marzo de 2024
Respuesta de Sonesta Family el 26 mar. 2024
Dear Russell,Thank you for taking time to review our property. We look forward to welcoming you back soon!

4/10 Mediocre

Carlos

Se hospedó 1 noche en marzo de 2024
Respuesta de Sonesta Family el 12 abr. 2024
Dear Carlos,Thank you for the review. We look forward to seeing you again soon!

10/10 Excelente

joon

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 5 noches en marzo de 2024
Respuesta de Sonesta Family el 22 mar. 2024
Dear joon,Thank you so much for the 5/5 review. We hope your next visit is just around the corner!

2/10 Terrible

Latoya

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en marzo de 2024
Respuesta de Sonesta Family el 12 mar. 2024
Dear Latoya, Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. I hope you will consider giving us another opportunity.

10/10 Excelente

Tiara

Se hospedó 2 noches en marzo de 2024
Respuesta de Sonesta Family el 31 mar. 2024
Dear Tiara,Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. We wish to welcome you back to the hotel soon!

8/10 Bueno

Kathy

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Sonesta Family el 6 mar. 2024
Dear Kathy,Thank you for your review, we hope to see you again in the near future!

10/10 Excelente

Serey

Se hospedó 7 noches en febrero de 2024
Respuesta de Sonesta Family el 26 mar. 2024
Dear Serey,Thank you for the 5/5 review, we hope to see you again soon!

8/10 Bueno

Richard

Viajó en grupo
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Place was very nice. My biggest riff was waitimg nearly half hr to be checked into our room. All they had was a sign at the desk, saying that the attendant stepped away to help a guest in their room. I waited for about 20 minutes, repeatedly calling the hotel Then I proceeded upstairs, thinking maybe they’ll be a cleaning lady or somebody up there There was some sort of receptionist upstairs, and she was the one that finally checked me in nearly a half an hour after I arrived at the hotel lobby desk
Se hospedó 1 noche en febrero de 2024
Respuesta de Sonesta Family el 26 feb. 2024
Dear Richard, Thank you for staying with us, we sincerely apologize for the delay of your check in. We appreciate you taking the time to share your feedback. We hope you will give us another opportunity to serve you.

10/10 Excelente

Steven

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great Place
Service was great we love the 2 bedroom suites so nice and comfortable
Se hospedó 2 noches en febrero de 2024
Respuesta de Sonesta Family el 26 feb. 2024
Dear Steven,Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

6/10 Aceptable

Jervonda

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice and clean
Se hospedó 2 noches en febrero de 2024
Respuesta de Sonesta Family el 26 feb. 2024
Dear Jervonda,Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

2/10 Terrible

Kisha

Le gustó: Servicios
No le gustó: Personal y atención, estado de la propiedad e instalaciones
Everything was fine until Saturday, February 17. I ordered Uber eats on and had the delivery guy to leave with the receptionist. The delivery guy said he left it with the receptionist. I said I want to go get the food on my family members and when we got my family member got there, the receptionist immediately became defensive. I didn’t take it I’m not responsible for when you ask. Where is food? Maybe about an hour later we received a phone call from the reception like oh the guest found your food by the garbage can like what but anyway, as the night went on it got cold in the room we called the receptionist to tell her about the heat heating issue she said she didn’t have a maintenance on staff and gave us a heater Overall stuff for the mishap with the food everything was fine I forgot to mention that someone did walk in and her eating the food.
Se hospedó 2 noches en febrero de 2024
Respuesta de Sonesta Family el 26 mar. 2024
Dear Kisha,Thank you, your feedback is very important to us. We’re sorry to hear that the staff did not meet your or our standards during your visit. Your comments will be shared with the General Manager, in an effort to ensure this remains an isolated incident. We hope you will once again choose us for your lodging needs.

8/10 Bueno

Gregory

Le gustó: Limpieza, personal y atención, comodidad de la habitación
Expect to pay more for less
Ok, so unbeknownst to me, from when I booked to when we checked in, they now charge for parking.... in the suburbs... It's noted that "parking is available". This is due to the new rule where parking is $15 per day.. PLUS TAX to add insult to injury. We were shocked as it was to be quoted $5/ day but discovered the new upcharge when we left, via the receipt. Hotels.com? Zero interest in getting a refund for us, sticking to the line that they never claimed "free parking".. So, maybe I can wave off the next guy trying to land and discovering there are now spikes on the deck. All I got was a "sorry for any inconvenience", truly using that word in the wrong context. The price you see will be more by about $17/ day. Factor that in. In addition, breakfast is now 6-9am, no weekend adjustment. Deal with it. Pros: Great breakfast if you can hustle to get it Great location Cons: -No daily cleaning for anything less than 7 days -The price you see is not what you'll pay -Rooms are looking dated, furniture worn. Could stand some loving. - Parking is... well, other places local don't ding you.
Se hospedó 3 noches en febrero de 2024
Respuesta de Sonesta Family el 16 feb. 2024
Dear Gregory,Thank you for your review. Parking is 5/day per car. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.

10/10 Excelente

Jing

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en febrero de 2024
Respuesta de Sonesta Family el 8 feb. 2024
Dear Jing,Thank you for your 10/10 review, we hope to see you again soon!

10/10 Excelente

mary

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Not inn parking
Se hospedó 2 noches en febrero de 2024
Respuesta de Sonesta Family el 5 feb. 2024
Dear Mary,Thank you for your 5/5 review, and for staying with us. We hope to see you again in the near future!