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Opiniones sobre The Leela Palace Chennai

5 out of 5
The Leela Palace Chennai
175 Sathya Dev Avenue Extn, MRC Nagar, Chennai, Tamil Nadu

Opiniones

9,4

Excepcional

Evaluación: 10 - Excelente. 436 de 570 opiniones" "
Evaluación: 8 - Bueno. 80 de 570 opiniones" "
Evaluación: 6 - Aceptable. 30 de 570 opiniones" "
Evaluación: 4 - Mediocre. 14 de 570 opiniones" "
Evaluación: 2 - Terrible. 10 de 570 opiniones" "

9,6/10

Limpieza

9,4/10

Personal y atención

9,4/10

Servicios

9,6/10

Estado de la propiedad e instalaciones

9,2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Itzel

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excellent Hotel
Excelente - Mi hotel favorito en Chennai!
Se hospedó 1 noche en marzo de 2023
Respuesta de Chengappa el 18 abr. 2023
Dear Guest, Greetings from The Leela Palace Chennai! It was a pleasure having you with us at The Leela Palace Chennai. We thank you for sparing your valuable time for the suggestions and to evaluate our product and services. Your review is heart-warming, and your kind words of appreciation is a great motivation to us. Thank you once again and we look forward to welcoming you back to The Leela Palace Chennai. Warmly, Chengappa - General Manager.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Respuesta de General Manager el 25 mar. 2017
Dear Guest, Greetings from The Leela Palace, Chennai. Thank you for taking the time to write such positive comments. Your appreciation about the Hotel is very encouraging and a great source of motivation for all of us. We all graciously await your return to The Leela Palace Chennai in the not too distant future. Warmly, KM Chengappa, General Manager

10/10 Excelente

luis, Santiago

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excelente
Gran calidad de servicio Excelentes restaurantes Muy organizado y orientado al servicio
Respuesta de General Manager el 21 nov. 2015
Dear Guest, Thank you for taking the time to write such positive comments.Your positive feedback about the hotel is very encouraging and great source of motivation for all of us.We are looking forward to welcoming you back at The Leela Palace Chennai in the very near future.Regards, KM Chengappa

6/10 Aceptable

Pere

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación

10/10 Excelente

Ulka

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The most humble, friendly, welcoming, accommodating and hospitable people I have so far met during my travels!
Se hospedó 1 noche en mayo de 2024
Respuesta de K M Chengappa el 17 may. 2024
Dear Guest, Greetings from The Leela Palace Chennai!It was a pleasure having you with us at The Leela Palace Chennai. We thank you for sparing your valuable time for the suggestions and to evaluate our product and services. Your review is heart-warming, and your kind words of appreciation is a great motivation to us. Thank you once again and we look forward to welcoming you back to The Leela Palace Chennai. Warmly,K M ChengappaVice President & General Manager

10/10 Excelente

Christopher, Stroudsburg

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful hotel, I was in Chennai on business and came into the hotel wearing very dirty clothing due to my work conditions and never had any issues with staff. Always very cheery and pleasant. The food in the hotel was always very good. And rooms very spacious and clean.
Se hospedó 5 noches en abril de 2024
Respuesta de K M Chengappa el 3 may. 2024
Dear Guest, Greetings from The Leela Palace Chennai!It was a pleasure having you with us at The Leela Palace Chennai. We thank you for sparing your valuable time for the suggestions and to evaluate our product and services. Your review is heart-warming, and your kind words of appreciation is a great motivation to us. Thank you once again and we look forward to welcoming you back to The Leela Palace Chennai. Warmly,K M ChengappaVice President & General Manager

10/10 Excelente

BHUPENDRA

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
love the stay
Se hospedó 2 noches en abril de 2024
Respuesta de K M Chengappa el 3 may. 2024
Dear Guest, Greetings from The Leela Palace Chennai!It was a pleasure having you with us at The Leela Palace Chennai. We thank you for sparing your valuable time for the suggestions and to evaluate our product and services. Your review is heart-warming, and your kind words of appreciation is a great motivation to us. Thank you once again and we look forward to welcoming you back to The Leela Palace Chennai. Warmly,K M ChengappaVice President & General Manager

10/10 Excelente

w kurt, chappaqua

Se hospedó 2 noches en abril de 2024
Respuesta de K M Chengappa el 17 may. 2024
Dear Guest, Greetings from The Leela Palace Chennai!It was a pleasure having you with us at The Leela Palace Chennai. We appreciate you taking the time to give us a rating. Thank you once again and we look forward to welcoming you back to The Leela Palace Chennai. Warmly,KM ChengappaVice President & General Manager

10/10 Excelente

Savithri

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Enjoyed our stay. Staff- excellent customer service and friendly. Room was best clean and spacious. Food was delicious spread.Beautiful hotel for a holiday
Se hospedó 5 noches en abril de 2024
Respuesta de K M Chengappa el 25 abr. 2024
Dear Guest, Greetings from The Leela Palace Chennai!It was a pleasure having you with us at The Leela Palace Chennai. We thank you for sparing your valuable time for the suggestions and to evaluate our product and services. Your review is heart-warming, and your kind words of appreciation is a great motivation to us. Thank you once again and we look forward to welcoming you back to The Leela Palace Chennai. Warmly,K M ChengappaVice President & General Manager

10/10 Excelente

Reena

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
A wonderful experience overall. The staff was beyond helpful and throughly enjoyed my stay. One of my best stays in India.
Se hospedó 1 noche en abril de 2024
Respuesta de K M Chengappa el 18 abr. 2024
Dear Guest, Greetings from The Leela Palace Chennai!It was a pleasure having you with us at The Leela Palace Chennai. We thank you for sparing your valuable time for the suggestions and to evaluate our product and services. Your review is heart-warming, and your kind words of appreciation is a great motivation to us. Thank you once again and we look forward to welcoming you back to The Leela Palace Chennai. Warmly,K M ChengappaVice President & General Manager

10/10 Excelente

Meera

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good place
Se hospedó 2 noches en abril de 2024
Respuesta de K M Chengappa el 10 abr. 2024
Dear Guest, Greetings from The Leela Palace Chennai!It was a pleasure having you with us at The Leela Palace Chennai. We thank you for sparing your valuable time for the suggestions and to evaluate our product and services. Your review is heart-warming, and your kind words of appreciation is a great motivation to us. Thank you once again and we look forward to welcoming you back to The Leela Palace Chennai. Warmly,K M ChengappaVice President & General Manager

10/10 Excelente

PASUPATHYNATH

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Väldigt kundvänligt och tillät tidig incheckning
Se hospedó 1 noche en abril de 2024
Respuesta de K M Chengappa el 8 abr. 2024
Dear Guest, Greetings from The Leela Palace Chennai!It was a pleasure having you with us at The Leela Palace Chennai. We thank you for sparing your valuable time for the suggestions and to evaluate our product and services. Your review is heart-warming, and your kind words of appreciation is a great motivation to us. Thank you once again and we look forward to welcoming you back to The Leela Palace Chennai. Warmly,K M ChengappaVice President & General Manager

10/10 Excelente

Stig, Claremont

Viajó con su pareja, Viajó por negocios
Le gustó: Servicios
True luxury hotel. Gorgeous views, wonderful staff, incredible food.
Se hospedó 2 noches en abril de 2024
Respuesta de K M Chengappa el 8 abr. 2024
Dear Guest, Greetings from The Leela Palace Chennai!It was a pleasure having you with us at The Leela Palace Chennai. We thank you for sparing your valuable time for the suggestions and to evaluate our product and services. Your review is heart-warming, and your kind words of appreciation is a great motivation to us. Thank you once again and we look forward to welcoming you back to The Leela Palace Chennai. Warmly,K M ChengappaVice President & General Manager

10/10 Excelente

radhika

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent customer service. Staff has been exceptional.
Se hospedó 4 noches en marzo de 2024
Respuesta de K M Chengappa el 1 abr. 2024
Dear Guest, Greetings from The Leela Palace Chennai!It was a pleasure having you with us at The Leela Palace Chennai. We thank you for sparing your valuable time for the suggestions and to evaluate our product and services. Your review is heart-warming, and your kind words of appreciation is a great motivation to us. Thank you once again and we look forward to welcoming you back to The Leela Palace Chennai. Warmly,K M ChengappaVice President & General Manager

2/10 Terrible

Gregory

Se hospedó 2 noches en marzo de 2024
Respuesta de K M Chengappa el 18 abr. 2024
Dear Guest, Greetings from The Leela Palace Chennai! Thank you for sharing your review. We thank you for sparing your valuable time for rating us. We would love to hear from you more elaborate on this review, and we request you to please leave your contact details to reach out to you. My team and I always assure you of our best services and we look forward to your return.Warmly,KM ChengappaVice President & General Manager

8/10 Bueno

Gopal

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Though pricey the hotel was well located with excellent views of the sea and sunrise. Breakfast option was outstanding. However the bar is overpriced and the rooms were a tad too ornate and uncomfortably brightly decorated. The manager and front desk staff were a bit artificially nice. While hosting guests and treating them special may be one way to treat them care should be taken to be genuine.
Respuesta de K M Chengappa el 14 mar. 2024
Dear guest , Thank you for sharing your detailed feedback. We're delighted to hear that you enjoyed our hotel's prime location, stunning sea views, and excellent breakfast options. However, we apologize for falling short of your expectations regarding the pricing at our bar, the room decor, and the staff interactions. Your comments are invaluable to us, and we will certainly take them into account to enhance our guests' experience. We strive to provide genuine hospitality and will ensure that our team reflects this in their interactions. We appreciate your patronage and hope to have the opportunity to welcome you back in the future.Warmly,KM ChengappaVice President & General Manager

10/10 Excelente

Pradeep

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
outstanding property. world class service and extremely hospitable and friendly staff ! highly recommend this place if you are in chennai - 5-star at its finest
Se hospedó 1 noche en marzo de 2024
Respuesta de K M Chengappa el 14 mar. 2024
Dear Guest, Greetings from The Leela Palace Chennai!It was a pleasure having you with us at The Leela Palace Chennai. We thank you for sparing your valuable time for the suggestions and to evaluate our product and services. Your review is heart-warming, and your kind words of appreciation is a great motivation to us. Thank you once again and we look forward to welcoming you back to The Leela Palace Chennai. Warmly,K M ChengappaVice President & General Manager

10/10 Excelente

Eswara, Greenville

Viajó con su pareja, Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff were exceptional. Pammy in the restaurant was amazing and good service
Se hospedó 2 noches en marzo de 2024
Respuesta de K M Chengappa el 11 mar. 2024
Dear Guest, Greetings from The Leela Palace Chennai!It was a pleasure having you with us at The Leela Palace Chennai. We thank you for sparing your valuable time for the suggestions and to evaluate our product and services. Your review is heart-warming, and your kind words of appreciation is a great motivation to us. Thank you once again and we look forward to welcoming you back to The Leela Palace Chennai. Warmly,K M ChengappaVice President & General Manager

10/10 Excelente

Manoj

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de K M Chengappa el 26 mar. 2024
Dear Guest, Greetings from The Leela Palace Chennai!It was a pleasure having you with us at The Leela Palace Chennai. We appreciate you taking the time to give us a rating. Thank you once again and we look forward to welcoming you back to The Leela Palace Chennai. Warmly,KM ChengappaVice President & General Manager

10/10 Excelente

Anne

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
5 Star service!
We had an incredible stay at the Leela Palace Chennai. The most courteous staff who were willing to go the extra mile for their guests. Beautiful smiling faces that greeted us wherever we were around the hotel. Stunning setting, top class amenities and breakfast to die for! Can’t wait to come back to this amazing hotel.
Se hospedó 1 noche en febrero de 2024
Respuesta de K M Chengappa el 8 mar. 2024
Dear Guest, Greetings from The Leela Palace Chennai!It was a pleasure having you with us at The Leela Palace Chennai. We thank you for sparing your valuable time for the suggestions and to evaluate our product and services. Your review is heart-warming, and your kind words of appreciation is a great motivation to us. Thank you once again and we look forward to welcoming you back to The Leela Palace Chennai. Warmly,K M ChengappaVice President & General Manager

10/10 Excelente

Ram

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff were very friendly and took excellent care of us. The front desk staff were very kind. The dining room options were great. Food was excellent and the staff were very attentive.
Se hospedó 4 noches en febrero de 2024
Respuesta de K M Chengappa el 8 mar. 2024
Dear Guest, Greetings from The Leela Palace Chennai!It was a pleasure having you with us at The Leela Palace Chennai. We thank you for sparing your valuable time for the suggestions and to evaluate our product and services. Your review is heart-warming, and your kind words of appreciation is a great motivation to us. Thank you once again and we look forward to welcoming you back to The Leela Palace Chennai. Warmly,K M ChengappaVice President & General Manager

10/10 Excelente

Helen, Eton Wick

Se hospedó 3 noches en febrero de 2024
Respuesta de K M Chengappa el 26 mar. 2024
Dear Guest, Greetings from The Leela Palace Chennai!It was a pleasure having you with us at The Leela Palace Chennai. We appreciate you taking the time to give us a rating. Thank you once again and we look forward to welcoming you back to The Leela Palace Chennai. Warmly,KM ChengappaVice President & General Manager

10/10 Excelente

Krishna

Se hospedó 4 noches en febrero de 2024
Respuesta de K M Chengappa el 26 mar. 2024
Dear Guest, Greetings from The Leela Palace Chennai!It was a pleasure having you with us at The Leela Palace Chennai. We appreciate you taking the time to give us a rating. Thank you once again and we look forward to welcoming you back to The Leela Palace Chennai. Warmly,KM ChengappaVice President & General Manager

10/10 Excelente

Shalesh

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We had the Deluxe Room on the 8th floor and were upgraded to a Sea View from the balcony and a pool view from the other large window. The room was larger than the 650 sqft advertised! The bathroom was spectacular with the toilet enclosed by a door from the rest of the bathroom. The pool was also spectacular since it's a 35m infinity pool. One fellow swimmer told me that he's a Chennai resident who has a membership to the pool since Leela's pool is one of the best in all Chennai! The breakfast buffet is quite good and was included in my stay. I had dinner at China XO and enjoyed the vegetarian stir fry.
Se hospedó 1 noche en enero de 2024
Respuesta de K M Chengappa el 8 mar. 2024
Dear Guest, Greetings from The Leela Palace Chennai!It was a pleasure having you with us at The Leela Palace Chennai. We thank you for sparing your valuable time for the suggestions and to evaluate our product and services. Your review is heart-warming, and your kind words of appreciation is a great motivation to us. Thank you once again and we look forward to welcoming you back to The Leela Palace Chennai. Warmly,K M ChengappaVice President & General Manager

10/10 Excelente

tetsuo

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I stayed at this hotel last year and it was very nice, so I stayed there again this year. This time we had a few small problems, but when we reported them to the staff, they quickly responded and resolved them. Also, the restaurant was very delicious and the staff was very kind. I thought I would stay again.
Se hospedó 4 noches en enero de 2024
Respuesta de K M Chengappa el 8 mar. 2024
Dear Guest, Greetings from The Leela Palace Chennai!It was a pleasure having you with us at The Leela Palace Chennai. We thank you for sparing your valuable time for the suggestions and to evaluate our product and services. Your review is heart-warming, and your kind words of appreciation is a great motivation to us. Thank you once again and we look forward to welcoming you back to The Leela Palace Chennai. Warmly,K M ChengappaVice President & General Manager

10/10 Excelente

B

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 4 noches en enero de 2024
Respuesta de K M Chengappa el 8 mar. 2024
Dear Guest, Greetings from The Leela Palace Chennai!It was a pleasure having you with us at The Leela Palace Chennai. We appreciate you taking the time to give us a rating. Thank you once again and we look forward to welcoming you back to The Leela Palace Chennai. Warmly,KM ChengappaVice President & General Manager

10/10 Excelente

Sarah

Le gustó: Personal y atención, estado de la propiedad e instalaciones
One of the very best hotels we have ever stayed in with unrivalled attention to detail wonderful staff and excelled in every department .. we will be back
Se hospedó 3 noches en enero de 2024
Respuesta de K M Chengappa el 8 mar. 2024
Dear Guest, Greetings from The Leela Palace Chennai!It was a pleasure having you with us at The Leela Palace Chennai. We thank you for sparing your valuable time for the suggestions and to evaluate our product and services. Your review is heart-warming, and your kind words of appreciation is a great motivation to us. Thank you once again and we look forward to welcoming you back to The Leela Palace Chennai. Warmly,K M ChengappaVice President & General Manager

8/10 Bueno

WONKU

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en enero de 2024
Respuesta de K M Chengappa el 11 mar. 2024
Dear Guest, Greetings from The Leela Palace Chennai!It was a pleasure having you with us at The Leela Palace Chennai. We appreciate you taking the time to give us a rating. Thank you once again and we look forward to welcoming you back to The Leela Palace Chennai. Warmly,KM ChengappaVice President & General Manager

6/10 Aceptable

Prakash P

Le gustó: Personal y atención, estado de la propiedad e instalaciones
The breakfast buffet is way too crowded. I had to miss it both the days I stayed at.
Se hospedó 2 noches en diciembre de 2023
Respuesta de K M Chengappa el 26 mar. 2024
Dear guest, Thank you for sharing your feedback regarding your recent stay at Leela Palace Chennai. We sincerely apologize for the inconvenience you experienced due to the crowded breakfast buffet.We understand the importance of a relaxing and enjoyable dining experience, especially during breakfast, and we regret that the crowded conditions prevented you from being able to enjoy it during your stay. Please rest assured that we take your feedback seriously, and we will review our breakfast seating arrangements and buffet management to ensure a smoother and more comfortable experience for our guests in the future.Your satisfaction is of utmost importance to us, and we hope that you will give us another opportunity to provide you with the excellent service and hospitality that we strive to deliver to all our guests. If you plan to return to The Leela Palace Chennai in the future, please do not hesitate to contact us directly, and we will do our best to ensure that your next stay is nothing short of exceptional.Thank you for bringing this matter to our attention, and we appreciate your understanding.Warm regards,KM ChengappaVice President & General Manager

10/10 Excelente

Olga, stamford

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great hotel. Just outdoor areas usually locked or not ready to use for breakfast. Otherwise was really lovely.
Se hospedó 1 noche en enero de 2024
Respuesta de K M Chengappa el 8 mar. 2024
Dear guest, Thank you for your recent stay with us and for sharing your feedback. We're delighted to hear that you enjoyed your experience overall.We sincerely apologize for any inconvenience caused by the outdoor areas not being readily available for breakfast. Your feedback is invaluable, and we will work diligently to ensure that these areas are accessible and ready for use in the future.We're thrilled that you found your stay with us to be otherwise lovely, and we look forward to welcoming you back for another great experience.Warmly,KM ChengappaVice President & General Manager

4/10 Mediocre

vishal

Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención
Loud music Horrible service at b.fast Room not per reservation
Se hospedó 1 noche en enero de 2024
Respuesta de K M Chengappa el 8 mar. 2024
Dear guest, We sincerely apologize for the unpleasant experiences you encountered during your recent stay with us. Your feedback is deeply concerning, and we take your comments very seriously.We regret any inconvenience caused by loud music and assure you that we will address this matter promptly to ensure a more peaceful environment for all our guests.Furthermore, we apologize for the subpar service you received during breakfast. Providing excellent service is paramount to us, and we will investigate this issue thoroughly to prevent recurrence in the future.We understand the importance of fulfilling room reservations accurately, and we apologize for any discrepancies you encountered. Rest assured, we will review our reservation procedures to ensure such issues are avoided in the future.Please accept our sincerest apologies once again for the shortcomings you experienced. We value your feedback, and we hope to have the opportunity to regain your trust and provide you with the exceptional stay you deserve.Warmly,KM ChengappaVice President & General Manager

10/10 Excelente

Louise

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The views are nice, either of the ocean or the pool. Great breakfast, extensive variety. Extremely helpful and friendly staff. Beautiful flowers
Se hospedó 2 noches en enero de 2024
Respuesta de K M Chengappa el 8 mar. 2024
Dear Guest, Greetings from The Leela Palace Chennai!It was a pleasure having you with us at The Leela Palace Chennai. We thank you for sparing your valuable time for the suggestions and to evaluate our product and services. Your review is heart-warming, and your kind words of appreciation is a great motivation to us. Thank you once again and we look forward to welcoming you back to The Leela Palace Chennai. Warmly,K M ChengappaVice President & General Manager

10/10 Excelente

Nimish

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en enero de 2024
Respuesta de K M Chengappa el 8 mar. 2024
Dear Guest, Greetings from The Leela Palace Chennai!It was a pleasure having you with us at The Leela Palace Chennai. We appreciate you taking the time to give us a rating. Thank you once again and we look forward to welcoming you back to The Leela Palace Chennai. Warmly,KM ChengappaVice President & General Manager

10/10 Excelente

Siddharth

Viajó por negocios
Le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en enero de 2024
Respuesta de K M Chengappa el 8 mar. 2024
Dear Guest, Greetings from The Leela Palace Chennai!It was a pleasure having you with us at The Leela Palace Chennai. We appreciate you taking the time to give us a rating. Thank you once again and we look forward to welcoming you back to The Leela Palace Chennai. Warmly,KM ChengappaVice President & General Manager

10/10 Excelente

Norbert

Great hotel / great experience
We had an excellent experience at the Hotel. Staff are very kind , the place is very pleasant , rooms are also very nice . We also enjoyed dinner there, that was good too. I highly recommend this hotel for everyone .
Se hospedó 2 noches en enero de 2024
Respuesta de K M Chengappa el 8 mar. 2024
Dear Guest, Greetings from The Leela Palace Chennai!It was a pleasure having you with us at The Leela Palace Chennai. We thank you for sparing your valuable time for the suggestions and to evaluate our product and services. Your review is heart-warming, and your kind words of appreciation is a great motivation to us. Thank you once again and we look forward to welcoming you back to The Leela Palace Chennai. Warmly,K M ChengappaVice President & General Manager

10/10 Excelente

Michael

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Really Amazing Hotel!!
This was my third or fourth stay in this hotel, and the best so far. In the past I have found the mattresses hard, but this time they gave some more bedding to cushion it and I had a great sleep. As always the facilities are top notch and immaculate. I love the spa and pool area and staff very attentive. Breakfast amazing, as usual, and for this price you cannot even get a two or three star hotel in Europe and this is one of the best hotels you can stay in! My only quibble is that the music on in the lobby \ lounge area is a bit repetitive and loud. I love Indian classical music and play it at home, but the droning sound all the time can be a bit uncomfortable, esp the flute sound. I don't see many people sitting around in what is a stunning area. The bar is also incredible and the gardens are great. So quiet at night and slept so well. Highly recommend. Prices can vary quite a lot so worth checking periodically.
Se hospedó 1 noche en enero de 2024
Respuesta de K M Chengappa el 8 mar. 2024
Dear Guest, Greetings from The Leela Palace Chennai!It was a pleasure having you with us at The Leela Palace Chennai. We thank you for sparing your valuable time for the suggestions and to evaluate our product and services. Your review is heart-warming, and your kind words of appreciation is a great motivation to us. Thank you once again and we look forward to welcoming you back to The Leela Palace Chennai. Warmly,K M ChengappaVice President & General Manager

10/10 Excelente

Monti

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We loved The Leela Palace Hotel. One of the best hotels in India, and perhaps in the world. This is the place to stay in Chennai.
Se hospedó 2 noches en enero de 2024
Respuesta de K M Chengappa el 8 mar. 2024
Dear Guest, Greetings from The Leela Palace Chennai!It was a pleasure having you with us at The Leela Palace Chennai. We thank you for sparing your valuable time for the suggestions and to evaluate our product and services. Your review is heart-warming, and your kind words of appreciation is a great motivation to us. Thank you once again and we look forward to welcoming you back to The Leela Palace Chennai. Warmly,K M ChengappaVice President & General Manager

8/10 Bueno

Maria

Viajó con su familia
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
The hotel is beautiful! The view from the lobby is a dream. Also the pool area provides a serene backdrop for lounging around. My complaints are the quality of the food during large events, the service provided by some workers, and an odor in our room. We stayed over the New Year holiday. On our first day, we enjoyed an excellent meal in the buffet restaurant. However, after that, the food got way more expensive (holiday prices) and the quality diminished considerably. Food was cold and under seasoned. Thankfully, on our last day, the holiday dining was over, so we got to enjoy another good meal before leaving. While many workers seemed kind and willing to help, the person who checked us in stood out as one of the workers who did not. The whole process felt rushed and his general affect did little to make us feel welcome. There were some dining room attendants who also approached us like this. However, there were also some workers who went above and beyond to accommodate us, like a front desk employee who spent nearly 15 minutes helping me wrap my saree, or the kind women who greeted us inside of the lobby each day. Another helpful worker was one of the front desk managers, who put in a lot of effort to try to make our stay a good one. We noticed a mildew odor in our room and shared this complaint. The issue was never completely resolved, but the manager did offer us a new room (a hassle for us) use dehumidifier and fresheners to fix our room, and checked in daily.
Se hospedó 3 noches en diciembre de 2023
Respuesta de K M Chengappa el 11 ene. 2024
Dear guest,Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to hear that you found the hotel beautiful and enjoyed the dreamlike view from the lobby, as well as the serene pool area.We sincerely apologize for the challenges you experienced with the food quality during large events, the service from some of our staff, and the odor in your room. Your detailed comments are invaluable to us as we continuously strive to enhance our guests' experiences.Regarding the issues with the food, we regret any inconvenience caused by the variation in quality and pricing. Your feedback is noted, and we will review our processes to ensure a consistent dining experience for all our guests. We appreciate your recognition of the exceptional service provided by some of our staff members, and we will be sure to acknowledge their efforts. On the other hand, we apologize for the rushed check-in experience and any perceived lack of warmth from certain team members. We will address this with our staff to ensure a more welcoming atmosphere.As for the mildew odor in your room, we regret that it was not fully resolved during your stay. We are taking immediate steps to investigate and rectify this issue to prevent recurrence.We value your patronage and sincerely hope to have the opportunity to welcome you back for an improved experience. Please feel free to reach out to us directly so that we can discuss your concerns further and ensure your next stay is exceptional.Warmly,KM ChengappaVice President & General Manager

10/10 Excelente

Hema

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff and service was great.
Se hospedó 1 noche en enero de 2024
Respuesta de K M Chengappa el 10 ene. 2024
Dear Guest, Greetings from The Leela Palace Chennai!It was a pleasure having you with us at The Leela Palace Chennai. We thank you for sparing your valuable time for the suggestions and to evaluate our product and services. Your review is heart-warming, and your kind words of appreciation is a great motivation to us. Thank you once again and we look forward to welcoming you back to The Leela Palace Chennai. Warmly,K M ChengappaVice President & General Manager

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 4 noches en enero de 2024
Respuesta de K M Chengappa el 11 ene. 2024
Dear Guest, Greetings from The Leela Palace Chennai!It was a pleasure having you with us at The Leela Palace Chennai. We appreciate you taking the time to give us a rating. Thank you once again and we look forward to welcoming you back to The Leela Palace Chennai. Warmly,KM ChengappaVice President & General Manager

10/10 Excelente

Praveena

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Comfortable and Convenient.
My wife and Kids went for a vacation and they loved the place. Its very comfortable and conveniently located for various activities. Only complaint is they felt the food tasted "just ok" but "very expensive"!!
Se hospedó 2 noches en diciembre de 2023
Respuesta de K M Chengappa el 10 ene. 2024
Dear guest,Thank you for sharing feedback about your wife and kids' vacation experience at our hotel. We're glad to hear that they found the place comfortable and conveniently located for various activities. However, we apologize if the food did not meet their expectations, and we appreciate the input regarding the perceived expense. We constantly review our offerings to ensure they align with our guests' expectations. Your comments are valuable, and we hope to have the opportunity to welcome them back for an even more enjoyable stay in the future.Warmly,KM ChengappaVice President & General Manager

10/10 Excelente

Louise

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Wonderful, beautiful setting, very clean, exceptionally helpful and pleasant staff, delicious breakfast
Se hospedó 1 noche en enero de 2024
Respuesta de K M Chengappa el 10 ene. 2024
Dear guest,Thank you for sharing your wonderful experience with us. We're delighted to hear that you enjoyed the beautiful setting, cleanliness, and the exceptionally helpful and pleasant staff. It's also great to know that you found the breakfast delicious. Your positive feedback is truly appreciated, and we look forward to the pleasure of welcoming you back for another enjoyable stay in the future.Warmly,KM ChengappaVice President & General Manager

10/10 Excelente

Sanjay

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Fantastiskt bra service , bra mat och väldigt rent och snyggt
Se hospedó 2 noches en diciembre de 2023
Respuesta de K M Chengappa el 10 ene. 2024
Dear guest,Det gläder mig att höra att du uppskattade vår fantastiska service, goda mat och rena och snygga miljöer. Vi strävar alltid efter att erbjuda en minnesvärd upplevelse för våra gäster. Tack för ditt positiva omdöme och vi ser fram emot att välkomna dig tillbaka i framtiden.Warmly,KM ChengappaVice President & General Manager

10/10 Excelente

Shyam

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Fabulous staff who literally treated us like royalty - we were waited on hand and foot. Dining options are delicious. Hotel itself is immaculate and the design of the hotel and rooms is spectacular.
Se hospedó 3 noches en diciembre de 2023
Respuesta de K M Chengappa el 10 ene. 2024
Dear guest,Thank you for taking the time to share your wonderful experience at our hotel. We're thrilled to hear that our fabulous staff treated you like royalty, providing attentive service. It's fantastic to know that you enjoyed the delicious dining options and found the hotel, including its design and rooms, to be immaculate and spectacular.Your kind words are truly appreciated, and we look forward to the pleasure of welcoming you back for another exceptional stay in the future.Warmly,KM ChengappaVice President & General Manager

10/10 Excelente

masuhiro

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023
Respuesta de K M Chengappa el 10 ene. 2024
Dear Guest, Greetings from The Leela Palace Chennai!It was a pleasure having you with us at The Leela Palace Chennai. We appreciate you taking the time to give us a rating. Thank you once again and we look forward to welcoming you back to The Leela Palace Chennai. Warmly,KM ChengappaVice President & General Manager

10/10 Excelente

Kris V

Se hospedó 4 noches en diciembre de 2023
Respuesta de K M Chengappa el 10 ene. 2024
Dear Guest, Greetings from The Leela Palace Chennai!It was a pleasure having you with us at The Leela Palace Chennai. We appreciate you taking the time to give us a rating. Thank you once again and we look forward to welcoming you back to The Leela Palace Chennai. Warmly,KM ChengappaVice President & General Manager

10/10 Excelente

Kamlesh

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de K M Chengappa el 10 ene. 2024
Dear Guest, Greetings from The Leela Palace Chennai!It was a pleasure having you with us at The Leela Palace Chennai. We appreciate you taking the time to give us a rating. Thank you once again and we look forward to welcoming you back to The Leela Palace Chennai. Warmly,KM ChengappaVice President & General Manager

10/10 Excelente

Mayuri

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Respuesta de K M Chengappa el 8 mar. 2024
Dear Guest, Greetings from The Leela Palace Chennai!It was a pleasure having you with us at The Leela Palace Chennai. We appreciate you taking the time to give us a rating. Thank you once again and we look forward to welcoming you back to The Leela Palace Chennai. Warmly,KM ChengappaVice President & General Manager

10/10 Excelente

Stephen

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Beautiful hotel
Se hospedó 4 noches en diciembre de 2023
Respuesta de K M Chengappa el 10 ene. 2024
Dear Guest, Greetings from The Leela Palace Chennai!It was a pleasure having you with us at The Leela Palace Chennai. We thank you for sparing your valuable time for the suggestions and to evaluate our product and services. Your review is heart-warming, and your kind words of appreciation is a great motivation to us. Thank you once again and we look forward to welcoming you back to The Leela Palace Chennai. Warmly,K M ChengappaVice President & General Manager

10/10 Excelente

Sita Ram Sai

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023
Respuesta de K M Chengappa el 10 ene. 2024
Dear Guest, Greetings from The Leela Palace Chennai!It was a pleasure having you with us at The Leela Palace Chennai. We appreciate you taking the time to give us a rating. Thank you once again and we look forward to welcoming you back to The Leela Palace Chennai. Warmly,KM ChengappaVice President & General Manager