Our scheduled stay is from 7/3 to 7/6. After discovering a series of unbearable issues, we left on July 4th. I understand there could be unexpected issues that occur to the property. However, the ones we experienced were either issues that the property manager was aware of but failed to inform us (such as the big hole in the ceiling) or issues that he was not aware because he failed to clean/inspect the unit before our arrival (such as the dirty dishes in the dishwasher). I wish I could upload pictures to show you all the big hole in the ceiling and dirty dishes in the dishwasher. Thank you Vacasa Management for ruining our family vacation. This is our first time and also last time booking our stay from you.
1. Upon arrival at our rental unit, we noticed there is a big hole in the ceiling across the entire foyer area by the entrance. Insulation is exposed and poking out from the hole. After talking to the property manager on the phone, we then learned that there was a leakage in the pipe in the ceiling, and they fixed the leakage but the drywall repair won’t be completed until July 7th (after our scheduled stay).
2. We then found water dripping from the hole in the ceiling that we discovered earlier and started pooling on the floor. When my husband attempted to check the leaking pipe to make sure the leaked water is not sewage, we found out there is a foil tray hidden above the insulation and the water is leaking out of that tray.
3. One hour after contacting the central office, the property manager arrived. He checked the hole and the tray, and he insisted there is no active leaking. Apparently during this one hour of waiting, the water did mysterically stop leaking at some point. He then admitted that the foil tray was put up there to capture the water when they first found out about the leaking pipe. He also said that he didn’t come to check after the plumber fixed the leaking pipe, which I still don’t believe, and blamed on the plumber not emptying and taking away the tray. Per our request, the property manager did take the foil tray down and empty out the water, which would have been a safety hazard above our head.
4. The whole unit is filthy. We later discovered there was still dirty dishes in the dishwasher, and it was stinky inside. There was black moldy ring in both toilets. My son’s feet turned black after running around bare feet in the living room for half an hour.