Rating Details:
The property manager was adequately helpful.
The vacation rental was very dirty.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
My 2 friends and I were making our way around the Cascade Loop and I had rented a condo for 3 nights - 9/4-6. We got there early so decided to see if we could check in. We were told that Windemere had just taken over that day and that Campbells Resort had been managing Grandview. The front desk girls were very helpful and did their best to get us on our way. OMG!!! Were we in for a surprise - the condo was filthy! The entry way carpet was dirty, the 2 arm chairs that were brown suede had large dark stains on them and the arms of the chair were alomost black and when you sat down, you felt you were sitting on the floor. The little tables by the bed had large scrapes on them and the beds - well the beds could be a personal opinion. Then someone had cut a piece of carpet out between the door to the bathroom and the vanities and had put nothing there to replace it, so the concrete was showing through. The refrigerator didn't fit so it had been jammed in and you had to jerk on the door to get it open and almost had to kick it to shut it (which we didn't by the way). The coffee pot had no auto shutoff and the coffee pot was on all day which could have caused a fire. There were no pictures in the room. There were 3 sets of towels for 3 people for 3 days with no maid service so we had to ask for towels which was no biggy. I complained to the front desk and spoke to the new manager Naomi who seemed to take note of my complaints. She was going to contact the property owner and see if some financial compensation could be made. That was on 9/7. When we left on 9/8, I asked at the front desk to please have Naomi call me. The front desk person said Naomi would be in about 9 and I have never heard anything to this day! Why was this resort even open????? They needed to get their act together. They didn't even have the new room key cards. I will never stay here again and am going to call Corporate as well.