We had a nice time at this property, but there were a few things that could be improved upon. When I rent a VRBO property I usually look for a gold host because they typically are outstanding for their communication and willingness to help make your getaway easy and special. This property is held by a property management company and that, I believe, was the reason I didn't give all excellent ratings.
My family was attending a wedding in Chatham, Ma and coming from California, Rhode Island, Maine, and Boston and meeting at this rental. My concern was getting everyone (including an infant), settled before attending the wedding at 3:30. I emailed twice to convey my concern about traveling down from Maine and not being able to get in as the check-in was at 4:00. I didn't think a half-hour was a big deal and for what we paid, (with fees etc $1500!!), I thought we should have been accommodated to alleviate my nervousness regarding the timing. I was told "we'd try to get you in early that's the best we can do" and then no communication followed. I let more time go by and send another email for the third time to get a firm yes. I eventually got a yes to arrive that 1/2 hour early and be able to drop off our luggage and get the baby set up. As we were traveling down from Maine, I received another call saying the property was cleaned and we could go in at 1:30. I was appreciative of that change of time but it didn't change my arrival time since I was already on my way with a planned arrival time of 3:30.
The property was ideally located. We had 8 people for the weekend and received 8 towels. That may sound picky, but one towel for the weekend per person? I didn't choose to do a wash in between the wedding festivities so we made due.
There are many signs posted in the house on "what to do" and "what not to touch". Honestly, a weekend was fine, but I can't imagine using the house for a week with kids with all the "don't" signs. So again, maybe picky but I don't think I'd select that house or management listing again. It was too hard and stressful for what we needed. It was ideally located and suited our needs but there are so many houses in that area that this one could have been stressfree for the planning but just wasn't.