"There is clearly a breakdown in communication between Hotels.com/Experia and the Hotel, because on the website it states a free airport shuttle service is offered, but when calling ahead to book I established that wasn't the case under my particular booking. Furthermore, even my confirmation stated I should receive free wifi and free breakfast, but I had to pay for breakfast and the wifi wasn't working. However, on the second day I spoke to a different set of reception staff and they were...
"There is clearly a breakdown in communication between Hotels.com/Experia and the Hotel, because on the website it states a free airport shuttle service is offered, but when calling ahead to book I established that wasn't the case under my particular booking. Furthermore, even my confirmation stated I should receive free wifi and free breakfast, but I had to pay for breakfast and the wifi wasn't working. However, on the second day I spoke to a different set of reception staff and they were...
Robert