Área de bodas al aire libre

Opiniones sobre Carmel Mission Inn

3.5 out of 5
Carmel Mission Inn
3665 Rio Rd, Carmel, CA

Opiniones

8,4

Muy bueno

Evaluación: 10 - Excelente. 690 de 1288 opiniones" "
Evaluación: 8 - Bueno. 325 de 1288 opiniones" "
Evaluación: 6 - Aceptable. 145 de 1288 opiniones" "
Evaluación: 4 - Mediocre. 77 de 1288 opiniones" "
Evaluación: 2 - Terrible. 51 de 1288 opiniones" "

9,0/10

Limpieza

8,6/10

Personal y atención

8,4/10

Servicios

8,6/10

Estado de la propiedad e instalaciones

8,6/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Amira

Se hospedó 1 noche en octubre de 2023
Respuesta de Customer Service el 21 nov. 2023
Amira, we appreciate your feedback and thank you for choosing our hotel for your stay. Please consider giving us another chance in the future to better serve you. Thank you, and safe travels.

10/10 Excelente

Antonio

Se hospedó 1 noche en octubre de 2023
Respuesta de Customer Service el 18 nov. 2023
Antonio, it's wonderful to note your exceptional experience at the Carmel Mission Inn. Our team sincerely appreciates your top rating. Do plan to visit us again soon. We are eager to provide another memorable stay.

10/10 Excelente

Luisa

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Confortable
Se hospedó 1 noche en agosto de 2023
Respuesta de Front Desk el 30 ago. 2023
Thank you so much for leaving a review we greatly appreciate it!

6/10 Aceptable

Gabriela

Le gustó: Limpieza, personal y atención
Hotel
El hotel normal, se ve mejor en las fotos la habitación un poco descuidada no vale el precio
Se hospedó 1 noche en mayo de 2023
Respuesta de Front Desk Staff el 15 may. 2023
Thank you for your feedback. We will review the photos on our website and make any corrections as needed.

10/10 Excelente

Mercedes

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Muy bonito hotel y facil de reservar
Se hospedó 2 noches en abril de 2023
Respuesta de Front Desk el 13 abr. 2023
Thank you for your kind review! We look forward to seeing you next time!

10/10 Excelente

Carlos

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Todo bien en lo q respecta ala lugar
Se hospedó 1 noche en marzo de 2023
Respuesta de Carmel Mission Inn Front Desk el 7 mar. 2023
Thank you, Carlos, for your amazing review! We would love to host you again at the Carmel Mission Inn!

6/10 Aceptable

Sergio

Viajó con su familia
No le gustó: Personal y atención
Pésima atención, no te resuelven nada de lo que necesites. El concepto está muy padre para verano, pero muy mala idea ir en invierno.
Se hospedó 1 noche en diciembre de 2021

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Estado de la propiedad e instalaciones
No me gusto que no hacen limpieza en la habitación durante tu estancia. Debería ser opcional. Ya todo mundo está sin cubrebocas así que no veo restricción en que ya hagan la limpieza
Se hospedó 4 noches en julio de 2021
Respuesta de Front Desk el 16 jul. 2021
Thank you for staying with us. We hope to see you again soon! :)

10/10 Excelente

Roberta

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service el 29 abr. 2024
Roberta, it's fantastic to see your 5/5 rating for Carmel Mission Inn! Clearly your stay with us left a fantastic impression and we're grateful for that. Thank you once again for choosing Carmel Mission Inn. We look forward to welcoming you back in the future for yet another magnificent stay!

4/10 Mediocre

Tanya

No le gustó: Limpieza
Hidden fees charged to my card was double of original shown invoice
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service el 1 may. 2024
Tanya, we're truly sorry to read about the unexpected charges you came across. While our billing process is usually transparent, it appears there might have been a misunderstanding on your end regarding the fee structure. We encourage our guests to reach out to us for any billing queries for swift assistance and clarification. We're committed to ensuring full honesty in all our transactions, so we'll be sure to double-check this for you. Thank you for bringing this to our attention.

10/10 Excelente

Gary

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Clean, well maintained property and rooms.
Se hospedó 5 noches en abril de 2024
Respuesta de Front Desk el 28 abr. 2024
Thank you for taking the time to leave a review of your recent stay with us! We'd love to welcome you back to Carmel Mission Inn in the future!

10/10 Excelente

Mark

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything was great. Everything looks new and everything was clean. Can't ask for more. Fantastic location. Wherever we needed to be, we were no more that 15 minutes away. Highly recommend.
Se hospedó 3 noches en abril de 2024
Respuesta de Customer Service el 27 abr. 2024
Mark, it's wonderful to learn about your positive experience at Carmel Mission Inn. We're pleased to know you appreciated the cleanliness, refreshed aspects of our property, and our prime location. Looking forward to your next visit!

8/10 Bueno

Brian

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
.
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service el 27 abr. 2024
Thank you for the great rating, Brian!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Carmel Mission Inn. We'd like to share an even better experience with you soon.

10/10 Excelente

Joshua

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great place, would definitely stay again!
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service el 26 abr. 2024
Joshua, it's wonderful to know that Carmel Mission Inn met your expectations and you're considering us for your future stays! Your high regard is very much appreciated and we look forward to your return visit.

8/10 Bueno

Brandon

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios
It’s very loud late into the night in the area behind the hotel. Other than that and the light switches not working in the room, we had no issues.
Se hospedó 3 noches en abril de 2024
Respuesta de Customer Service el 22 abr. 2024
Brandon, we appreciate you taking the time to share your experience. It's unfortunate to hear about the disturbances you encountered and the problem with your room lights. We value your feedback as it aids us in bettering our services for future guests. Despite these issues, we're glad your overall stay was enjoyable. We hope you’ll consider staying with us again so we can provide a more refined experience.

6/10 Aceptable

Jennifer

Viajó con su familia, Viajó con mascotas
Le gustó: Servicios
Fees upon fees. Extra $100 dollars for a “pet friendly” room that is non-refundable. Paid on-line for a resort fee. At property had to pay an additional service fee for things as internet etc. Ridiculous! All of this should have been included in the price of the room!!! It wasn’t cheap to begin with!
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service el 21 abr. 2024
Jennifer, it's regrettable to hear that our pricing structure did not meet your expectations. Transparency and clarity are critical to us, and we aim to ensure all costs, including pet-friendly room surcharges and service fees, are evident during the booking process. We value your input and will use it to review our approach. Thank you for bringing this to our attention.

8/10 Bueno

Jung

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service el 20 abr. 2024
Thank you for the 4-star rating, Jung!We are delighted to see that you had a wonderful time at Carmel Mission Inn. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

10/10 Excelente

Dolores

Se hospedó 1 noche en abril de 2024

2/10 Terrible

Igor

Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service el 1 may. 2024
Igor, it would appear that your experience did not meet your expectations. We sincerely regret any inconvenience you may have encountered. Your feedback matters greatly to us and helps us identify areas for improvement. Please feel free to elaborate about your stay, as this could help us to enhance the services and offerings for our future guests.

10/10 Excelente

Michelle

Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service el 29 abr. 2024
Michelle, thank you for your perfect score on Expedia. We're thrilled that Carmel Mission Inn was able to deliver an exceptional stay.

2/10 Terrible

Veronica

Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service el 9 abr. 2024
Veronica, it seems you've marked us quite low but haven't provided us with specific details. We're here and willing to listen if you wish to share more information about your stay. This will aid us in understanding where we need improvement. We value your patronage and hope to have the opportunity to address any concerns you might have.

10/10 Excelente

Israel

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en abril de 2024
Respuesta de Customer Service el 10 abr. 2024
Thanks for the fantastic rating, Israel!It's outstanding we could exceed your expectations during your stay at Carmel Mission Inn. We're all looking forward to your next stay with us.

10/10 Excelente

Heather

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Beautiful property
Se hospedó 4 noches en abril de 2024
Respuesta de Customer Service el 8 abr. 2024
Heather, it's delightful to hear that you appreciate the beauty of Carmel Mission Inn. Thanks for sharing such positive feelings with us!

10/10 Excelente

Lan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service el 9 abr. 2024
Lan, thank you for the amazing rating you've given Carmel Mission Inn. We're thrilled you enjoyed your stay and we would love to hear more about your experience. We're eager to welcome you back on your next visit.

8/10 Bueno

Alondra

Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service el 27 abr. 2024
We appreciate your lovely rating, Alondra!The satisfaction of our guests is important to us so we can't wait to see you back again at Carmel Mission Inn soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!

6/10 Aceptable

Deborah

Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service el 25 abr. 2024
Deborah, thank you for taking the time to rate your stay. We value your opinion and strive to ensure every guest has a satisfactory experience. Feedback always helps us improve, so if there were any specific areas you felt could be enhanced, please let us know.

10/10 Excelente

Betsy

Se hospedó 3 noches en marzo de 2024
Respuesta de Customer Service el 24 abr. 2024
Betsy, it's truly rewarding to hear about your fantastic experience at Carmel Mission Inn. We deeply appreciate the perfect score you granted us. Thank you once again, and we look forward to welcoming you back for another excellent visit.

8/10 Bueno

Perla

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
nice affordable place to stay and close to everything.
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service el 3 abr. 2024
Perla, your kind words are greatly appreciated. We are delighted that the affordability and convenient location of Carmel Mission Inn enhanced your stay.

10/10 Excelente

Eric

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very helpful and friendly staff.
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service el 1 abr. 2024
Eric, it's great to know that you found our team members at Carmel Mission Inn both supportive and amicable. We appreciate your favorable feedback. Additional feedback is always welcome.

10/10 Excelente

Christine

Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service el 2 abr. 2024
Christine, it's fantastic to hear of your positive experience at Carmel Mission Inn. Your high rating is a tremendous encouragement for our team members!

10/10 Excelente

Sydney

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We picked this place mostly because it was one of the only places I could cancel last minute just in case! We were so pleased with our rooms, the location, and amenities of our stay! Will definetly look into staying here again next time!
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service el 31 mar. 2024
Sydney, thank you for sharing your wonderful experience at Carmel Mission Inn. We're delighted to learn that you appreciated your rooms, our prime location, and our amenity offerings. It's fantastic to know you'd consider us for your future stays! We can't wait to welcome you back next time!

10/10 Excelente

Danny

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything is good!
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service el 31 mar. 2024
Danny, it's fantastic to hear you had a positive stay at Carmel Mission Inn. Your concise review speaks volumes, and we are pleased you found everything to your liking. We hope to welcome you back soon!

6/10 Aceptable

Debra

Viajó con su pareja
Le gustó: Personal y atención
A bit surprised by the quality given the massive price tag. The room was noisy and cold with no heat & the bed was uncomfortable. We were really disappointed in the room. The shining light was a lovely bartender who was very pleasant. Carmel is worth the stop but try staying elsewhere.
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service el 31 mar. 2024
Debra, we're sorry to hear that your experience didn't meet your expectations. We aim to provide a comfortable and peaceful atmosphere, and it's disappointing to know that wasn't the case during your stay. It's important that all aspects, including temperature control and the comfort of the bed, meet our usual high standards. We're pleased to hear positive feedback regarding our bartender. Your comments are valued and will be used to enhance the overall guest experience in the future.

10/10 Excelente

Peter

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service el 31 mar. 2024
Thank you for sharing, Peter!At Carmel Mission Inn, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 Excelente

Kristine

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Relaxing area for our first time in Carmel. Perfect and convenient location to explore between Monterey, Santa Cruz and Big Sur. Close to airport and surrounded by supermarkets, gas stations and lots of eateries. Thank you for having us!
Se hospedó 4 noches en marzo de 2024
Respuesta de Customer Service el 29 mar. 2024
Kristine, we're thrilled to hear you enjoyed your first visit to Carmel and found the location of Carmel Mission Inn perfect for your exploration plans. We're delighted that our proximity to various amenities helped to make your stay more convenient. It's wonderful to know that you had a satisfying stay with us.

10/10 Excelente

Hillary

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Affordable stay option with great amenities. Comfortable room. Good dining options nearby. Close to Carmel and Monterey.
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service el 28 mar. 2024
Hillary, it is wonderful to hear that you found the Carmel Mission Inn to be a value-packed choice with a convenient location. It sounds like our nearby dining options and comfortable accommodations added positively to your stay. Thank you for your feedback.

8/10 Bueno

Jeannie

Viajó con su pareja, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service el 26 mar. 2024
Jeannie, we're thrilled to hear that your stay at Carmel Mission Inn was enjoyable. It's wonderful that you appreciated your experience with us. Your additional feedback is greatly welcomed. We’re looking forward to welcoming you back in the near future.

4/10 Mediocre

Samantha

Viajó en grupo
Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención
We really liked the room we booked with the balcony. Unfortunately we had a terrible sulfur smell coming out of the bathroom and it was leaking into our room. It was overwhelming and we had to end up switching rooms. We were treated as if we were the problem and felt disrespected, the room they switched us to had no balcony. They originally didn’t apologize or inform us we were getting downgraded to a different room with no balcony. We had to ask for some kind of compensation or refund of cheaper rate which they couldn’t provide since we booked through Expedia. Overall it was a nice hotel, front desk staff wasn’t very educated or friendly. The restaurant staff was very pleasant. We liked the breakfast menu and specialty coffees. May give it one more try in the future.
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service el 25 mar. 2024
Samantha, it's concerning to learn about your experience. We apologize for the issues related to your room facilities. We strive to provide superior accommodations for all guests and regret any misunderstanding that occurred during the room change process. We're seeking to address training needs to enhance our guest dealings at the front desk. It's nice to hear, though, that you found our culinary team members and breakfast offerings enjoyable. Being given another chance to host you in the future will give us the opportunity to deliver a far superior experience.

10/10 Excelente

Christina

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Experience over all great!
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service el 25 mar. 2024
Christina, we're thrilled to hear that your experience at Carmel Mission Inn was great! We're passionate about providing exceptional experiences, and it's wonderful to know we met your expectations. Thank you for the perfect rating! We look forward to welcoming you back in the future for yet another magnificent stay!

8/10 Bueno

Vera

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service el 26 mar. 2024
Thanks for the 4/5 rating, Vera!We're thrilled you enjoyed your time at Carmel Mission Inn so much! We look forward to sharing an even better experience with you soon.

8/10 Bueno

Esther

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Everything
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service el 24 mar. 2024
Thank you for the 4/5 rating, Esther!We are excited to see that you had an enjoyable experience at Carmel Mission Inn. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!

10/10 Excelente

Jessica

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
So in love with this place! The beds are comfy and the shower is HOT! We enjoyed a margarita at the attached bar and took it to the hot tub!
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service el 23 mar. 2024
Hello Jessica,It's fantastic to learn that Carmel Mission Inn captivated your heart. We’re thrilled our cozy beds and the inviting warm shower enhanced your stay. We're also delighted that you enjoyed a chilled margarita, made more enjoyable by a soak in the hot tub.We eagerly anticipate your return for more memorable moments.

8/10 Bueno

Joseph

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios
The place is great. My only complaints would be the thin walls and low water pressure in the shower. The restaurant is amazing.
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service el 23 mar. 2024
Joseph, we're glad to hear that you enjoyed the Carmel Mission Inn and our amazing restaurant. We apologize for any inconvenience you might have experienced due to any perceptible noise and water flow in the shower. We appreciate these simple, actionable details as we work to improve every guest's experience.

10/10 Excelente

Brenda

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We loved our stay thank you
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service el 20 mar. 2024
Brenda, it's uplifting to hear that you thoroughly enjoyed your visit at the Carmel Mission Inn. The team cherishes your compliment and is thrilled you found your stay delightful. We deeply value your additional input.

8/10 Bueno

Eunice

Good location away from the central Carmel.... near the eating places and quiet part of the city for coffee, shopping and taste of international cuisines. Property is well maintained, the amenities and accessories inside the room are clean and new. Very pet friendly accommodation for water and doggy treats are normal practice all over Carmel.
Se hospedó 3 noches en marzo de 2024
Respuesta de Customer Service el 20 mar. 2024
Eunice, thank you for sharing this lovely review about your stay at Carmel Mission Inn. We're thrilled to know you appreciated our serene location and the cleanliness of our accommodations. How wonderful that you noticed our pet-friendly environment and enjoyed our proximity to dining and shopping options. We hope to welcome you back in the future!

6/10 Aceptable

Shelly

Viajó en grupo
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
The hotel itself was very modern and nice. Check in was easy and parking was easy but can get pretty crowded. The person who first checked us in sounded like he hated his life though. Be wary of the noise, you can definitely hear your neighbors, and it’s right across from the Irish pub, which plays music until 2am.
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service el 18 mar. 2024
Shelly, it's pleasant to hear you found the aesthetics of the hotel and the check-in process satisfactory. We are committed to providing comfortable and pleasing surroundings for our guests. We understand concerns about crowd and noise levels, and your feedback helps us look into measures to enhance overall guest satisfaction. We are sorry if you found the interactions with our reception colleague not up to standards; we aim to provide exceptional service and your feedback helps evaluate that.

10/10 Excelente

Elizabeth

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service el 16 mar. 2024
Thanks for sharing this perfect rating, Elizabeth!We're thrilled to hear you enjoyed your stay at Carmel Mission Inn! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 Excelente

Barbara

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Quite close to Hwy 1 but rooms are modern, clean, bright.
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service el 14 mar. 2024
Barbara, it's great to hear that you found the Carmel Mission Inn's proximity to Hwy 1 beneficial and enjoyed the contemporary, pristine, and luminous rooms. We sincerely appreciate your positive feedback. Your additional feedback is greatly appreciated.

10/10 Excelente

Victoria

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was absolutely beautiful and I'm so happy we stayed there. The pictures don't do it justice. The hotel is very clean and offers many amenities. I highly recommend this hotel
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service el 15 mar. 2024
Victoria, your praises for Carmel Mission Inn are sincerely appreciated. We're thrilled that you found the experience to be even better than the pictures suggested, and that the cleanliness and range of amenities exceeded your expectations. Your recommendation warms our hearts!

4/10 Mediocre

Evonne

Viajó en grupo
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
No le gustó: Personal y atención
I rarely write reviews but felt compelled to do so regarding the hotel front desk personnel and management - 2 star rating because of terrible hotel customer service. Our room, property and hotel restaurant (and its staff) were wonderful. However, my card on file was charged without my consent and we were checked out before 11am and while having breakfast. The server ran after us thinking we were skipping out while we were at front desk learning of being checked out without us doing so. To make matters worse, 3 front desk staff over course of 3 days could not tell me why this happened. I had to call and ask for the breakfast receipt because it was not on my invoice. Last phone call I made I asked to speak to Manager (again) but she was off on Monday - man I spoke with reassured me Manager would call next day. One week later and no call - nothing. I will not stay here again.
Respuesta de Customer Service el 12 mar. 2024
Evonne, we appreciate your honest feedback. It's unfortunate to learn about challenges you encountered, particularly regarding our front desk and management. We aim to provide seamless, enjoyable experiences, and it seems we fell short this time. Please know we take this matter seriously and will address it with our hotel team members. We're glad to hear that your impressions of the room, property, and restaurant were positive. Regrettably, the confusion over past charges seems to have caused unnecessary stress, and for that, we apologize. We understand your choice and hope we get a chance to clear up this misunderstanding in the future. Thanks for letting us know.