Good morning Kaye,Thank you so much for taking the time to leave us a review and for choosing to stay with us for your husband's birthday. Another Happy Birthday to him!I'm so pleased that his birthday was so enjoyable and that you both had a really fabulous stay overall. It seems as if you really made the most of what we offer at Lanelay, which is so wonderful to read.We definitely pride ourselves on providing a friendly and attentive service, to make sure that each guest feels appreciated for choosing to spend their time with us, and it is always great to see this come across.I will make sure to pass on your compliments to Brandon, as well as all the BLOK team. With BLOK being our newest addition to the hotel, we love any and all feedback and are so pleased that you had such a positive experience and loved the food!Thank you again for all your kind words, I will make sure to feed it all back to management.We look forward to welcoming you back sometime soon!ChelseaLanelay Hall Hotel receptionist

Good afternoon Hilary,Thank you so much for leaving us a review, we really appreciate you doing so!I'm so glad to see that you had a fabulous stay with us, with a 5 out of 5 rating, thank you for joining us.We pride ourselves on providing a welcoming and intimate experience at our boutique hotel, and it is lovely to read that this came across to you so positively.I will make sure to pass on all your lovely comments to the team, especially the florists, I know they will be overjoyed to see that you love their display.Hopefully we can welcome you back to Lanelay sometime soon.Kindest regards,ChelseaLanelay Hall Hotel receptionist

Good evening Jane,Thank you for leaving us a 5/5 review, and for taking the time to do so. I'm delighted to see that you had a lovely stay with us, and that the Breakfast was a stand-out! I will make sure to let the chefs and Food & Beverage team know that this was one of the main positives of your stay.Hopefully we can see you again at Lanelay sometime soon.Kindest regards,ChelseaLanelay Hall Hotel receptionist

Good morning Manon,Thank you for taking the time to leave us a 5/5 rating! I'm so pleased to see that you had an enjoyable stay with us. Hopefully we can welcome you back to Lanelay again sometime soon.Kind regards,ChelseaLanelay Hall Hotel receptionist

Good afternoon Sian,Thank you for taking the time to leave us such a wonderful rating! I'm so pleased to read that you had a lovely and relaxing stay with us.Hopefully we can welcome you back soon to Lanelay!Kind regards,ChelseaLanelay Hall Hotel receptionist

Good morning Candida,Thank you for leaving us such a positive rating and review. I'm so pleased you had a lovely stay with us.Hopefully we can welcome you back sometime soon to Lanelay!Kindest regards,ChelseaLanelay Hall Hotel receptionist

Good afternoon Richard,Thank you for taking the time to leave us a rating. I'm so pleased that you had a great stay with us!Hopefully we can welcome you back to Lanelay sometime soon.Kindest regards,ChelseaLanelay Hall Hotel receptionist

Hi, Thank you for your review. I do appreciate you taking the time to provide us with feedback on your visit and I am so very sorry for your dissatisfaction on this occasion. I will share this review with our team here at the hotel so that we can look at ways of improving our guest service, standards and experience. I do hope that despite your feedback on this occasion you will consider visiting us again soon. Kindest Regards, Callum McNamara Reservations Manager

Good Morning, Scott,Thank you so much for taking the time to complete this lovely 5/5 review!I'm delighted that you had an exceptional visit to Lanelay Hall and I hope we can welcome you back in the future!Kindest Regards,Georgia RichardsHotel Receptionist

Good Morning, Adam,Thank you for taking the time to complete a review regarding your stay. It's a great shame that you had an underwhelming experience with us as reflected by your score. Had our team been aware of any issues that occurred during your stay we would have rectified these for you. We actively encourage our guests to provide feedback on their experience with us, as both positive and constructive feedback benefits us as a team to constantly improve. It's a great shame that you have provided no comments regarding why your score is low on this occasion. As a team we work hard daily to ensure our guests have an exceptional stay from start to finish, it's disappointing that this wasn't achieved during your visit. We hope that despite your low score you would look to return to Lanelay Hall in the future.Kindest Regards,Georgia RichardsHotel Receptionist

Good evening Evie,Thank you for taking the time to leave us such a lovely rating and review. I'm so pleased you had a lovely stay with us and that your stay was so enjoyable.Hopefully we can welcome you back sometime soon!Kind regards,ChelseaHotel Receptionist

Good morning Mark,Thank you so much for leaving us such a glowing review. It's wonderful to read that you had a stay full of relaxation, making the most of our lovely spa. Hopefully we can welcome you back to Lanelay again sometime soon.Kindest regards,ChelseaHotel receptionist

Good Morning, Shantelle,Thank you for taking the time to complete a review regarding your stay.It's a great shame that you had an underwhelming experience with us as reflected by your score. Had our team been aware of any issues that occurred during your stay we would have rectified these for you. We actively encourage our guests to provide feedback on their experience with us, as both positive and constructive feedback benefits us as a team to constantly improve. It's a great shame that you have provided no comments regarding why your score is low on this occasion. As a team we work hard daily to ensure our guests have an exceptional stay from start to finish, it's disappointing that this wasn't achieved during your visit. We hope that despite your low score you would look to return to Lanelay Hall in the future.Kindest Regards.Georgia RichardsHotel Receptionist

Good morning Benjamin,Thank you for taking the time to leave us a rating and review. I'm so pleased that your stay was so enjoyable and that all of us at Lanelay left such a positive impression on you, that's exactly what we wish for everyone who stays with us.Hopefully we can see you another time soon.Kindest regards,ChelseaHotel receptionist

Good morning Gaynor,Thank you for taking the time to leave us a rating, and a 10 out of 10! how wonderful! I'm so pleased you had a lovely stay with us. Hopefully we can see you again soon.Kindest regards,ChelseaHotel receptionist

Good morning,Thank you so much for leaving us a review, I'm so glad you had a wonderful occasion and that you enjoyed your upgrade, I'm glad we were able to make your stay extra special!We look forward to welcoming you back sometime soon.Kindest regards,ChelseaHotel receptionist

Good morning Alina,Thank you for leaving us a fantastic rating, I'm glad you had a lovely time with us, and hopefully we can welcome you back soon.Kindest regardsChelseaHotel receptionist

Good Morning Irene,Thank you for taking the time to leave us this review!It's wonderful to know you had a pleasant visit with us at Lanelay Hall and we hope to welcome you back in the future!Kindest Regards,Georgia RichardsHotel Receptionist

Good morning Hannah,Thank you for your 10 out of 10, I'm so pleased you had a great stay!Hopefully we can see you again soon.Kindest regards,ChelseaHotel receptionist

Good Morning, Andrew,Thank you so much for taking the time to leave us this lovely review!It's delightful to know you had an exceptional visit with us at Lanelay Hall and we hope to welcome you back in the future!Kindest Regards,Georgia RichardsHotel Receptionist

Good morning Ceri,Thank you for taking the time to leave us a review. I'm so happy to read that the Christmas gift of staying with us was so enjoyable and you both had a lovely time with us at Lanelay!Hopefully we can welcome you back sometime soon.Kindest regards,ChelseaHotel receptionist

Hi, Thank you for your review. I do appreciate you taking the time to provide us with feedback on your visit and I am so very sorry for your dissatisfaction on this occasion. I will share this review with our team here at the hotel so that we can look at ways of improving our guest service, standards and experience. I do hope that despite your feedback on this occasion you will consider visiting us again soon. Kindest Regards, Callum McNamara Reservations Manager

Good Morning, Christopher.Thank you so much for taking the time to complete this lovely 10/10 review!We really appreciate you providing your feedback regarding you stay with us. It's fantastic to read the staff you encountered during your visit were friendly and helpful.I will pass on your kind words regarding our property, the staff and your delicious food and drinks to the Lanelay Hall team, who will be thrilled to know their hard work had a positive impact during your stay.We hope to welcome you back to the property very soon.Kindest Regards,Georgia RichardsHotel Receptionist

Good Morning, Callie.Thank you so much for taking the time to leave us a 5/5 review!I'm thrilled to know you had an outstanding stay with us at Lanelay Hall and we hope to see you again in the future for another exceptional visit.Kindest Regards,Georgia RichardsHotel Receptionist

Good Morning, Georgia.Thank you for taking the time to complete this lovely 5/5 review!It's wonderful to know you had an amazing experience with us at Lanelay Hall for your staycation. I'm delighted that the staff you encountered during your stay were lovely; I will pass on your kind words to the team who will be pleased to know they had a positive impact on your stay.We hope to welcome you back to the property in the future!Kindest Regards,Georgia RichardsHotel Receptionist

Good Morning, Eunice.Thank you for taking the time to leave us a 10/10 review!It's a delight to know you had an exceptional stay with us at Lanelay Hall, and we hope to welcome you back in the future, hopefully very soon!Kindest Regards,Georgia RichardsHotel Receptionist

Good Evening, Lynda,Thank you for taking the time to complete this lovely 10/10 review!It's a joy to read yourself and your daughter had an exceptional stay with us! As a team, we work hard daily to ensure our guests have an amazing stay from start to finish.I will definitely pass on your kind words to the rest of the team who will be over the moon they impacted your stay so positively.We hope to welcome you back in the future.Kindest Regards,Georgia RichardsHotel Receptionist

Good Evening, Lauren,Thank you for taking the time to complete this lovely 10/10 review!It's delightful to know you had an exceptional stay with us at Lanelay Hall. We hope to welcome you back in the future.Kindest Regards,Georgia RichardsHotel Receptionist

Good Evening, Ellie,Thank you so much for taking the time to complete this lovely 5/5 review!It's wonderful to read that you enjoyed your visit with us at Lanelay Hall! We really appreciate your kind words, I will definitely pass your comments onto the rest of the team who will be over the moon they provided an amazing experience.We hope to welcome you back in the future.Kindest Regards,Georgia RichardsHotel Receptionist

Good Evening, Mathew,Thank you for taking the time to complete this 10/10 review!As a team, we work hard daily to ensure our residents have an exceptional stay which I'm delighted to see we succeeded in during your visit to Lanelay Hall.We hope to welcome you back to the property very soon.Kindest Regards,Georgia RichardsHotel Receptionist

Good Evening, Keshia,Thank you so much for taking the time to leave us this 5/5 review!It's wonderful to hear you had an exceptional stay with us at Lanelay Hall. We really hope to welcome you back in the future.Kindest Regards,Georgia RichardsHotel Receptionist

Good Evening, Donna,Thank you for taking the time to leave us a 6/10 review!We hope you enjoyed your stay with us and hopefully welcome you back to the hotel in the future.Kindest Regards,Georgia RichardsHotel Receptionist

Good Evening, Beatrice,Thank you so much for taking the time to leave us this lovely 5/5 review!We appreciate all feedback regarding our hotel and it's fantastic to know you had an exceptional stay with us at Lanelay Hall.We hope to welcome to back in the future.Kindest Regards,Georgia RichardsHotel Receptionist

Good Evening, Lona,Thank you for taking the time to complete this lovely 5/5 review!It's wonderful to know you had an amazing visit with us at Lanelay Hall. We hope to welcome you back to the property in the future, hopefully very soon!Kindest Regards,Georgia RichardsHotel Receptionist

Good Afternoon, Gemma,Thank you for taking the time to complete this lovely 10/10 review!I'm thrilled to see you had an exceptional stay with us at Lanelay Hall. We really hope to welcome you back to the hotel in the future.Kindest Regards,Georgia RichardsHotel Receptionist

Good Afternoon, CatrinThank you so much for taking the time to leave us this 10/10 review!It's a joy to see you enjoyed your stay with us at Lanelay Hall. As a team, we work hard daily to ensure our guests have an exceptional stay, which I'm thrilled to know we succeeded during your visit.We hope to welcome you back in the future!Kindest Regards,Georgia RichardsHotel Receptionist

Good Evening Paul Thank you so much for taking the time to leave us a 5* review.We are so pleased to hear that you have had a wonderful experience with us and we hope to see you soon.Kindest Regards James Edwards Hotel Receptionist

Good Evening Paul Thank you so much for taking the time to leave us a 10* review.We are delighted to hear that you have had a wonderful experience with us and we hope to see you again soon.Kindest Regards James Edwards Hotel Receptionist

Hi,Thank you for your review. I do appreciate you taking the time to provide us with feedback on your visit and I am so very sorry for your dissatisfaction on this occasion. I will share this review with our team here at the hotel so that we can look at ways of improving our guest service, standards and experience. I do hope that despite your feedback on this occasion you will consider visiting us again soon. Kindest Regards, Callum McNamara Reservations Manager

Good Evening Natasha,Thank you so much for taking the time to leave us this lovely review!It's wonderful to know you had a fantastic experience with us at Lanelay Hall. We hope to welcome you back in the future.Kindest Regards,Georgia RichardsHotel Receptionist

Good Evening Tegan,Thank you so much for leaving us this lovely review!I'm thrilled that you had an amazing experience with us at Lanelay Hall and I hope we can welcome you back in the future.Kindest Regards,Georgia RichardsHotel Receptionist

Good Evening Susan,Thank you so much for taking the time to complete this lovely 10/10 review!It's a joy to read that you enjoyed your first stay with us at Lanelay Hall, we do hope that it definitely won't be your last. As a team, we're dedicated to ensure all of our guests have an exceptional and memorable stay from start to finish - I'm thrilled that we succeeded during your stay.We look forward to seeing you again in the future!Kindest Regards,Georgia RichardsHotel Receptionist

Good Afternoon, DebbieThank you so much for taking the time to leave this lovely 5/5 review!I'm thrilled you enjoyed your visit to Lanelay Hall and we hope to welcome you back to the property in the future.Kindest Regards,Georgia RichardsHotel Receptionist

Good Evening Ian,Thank you so much for taking the time to complete this amazing 10/10 review!I'm delighted you chose us at Lanelay Hall to celebrate your 1-night honeymoon, it's a joy to read that we didn't disappoint during your stay with us. We work hard daily as a team to ensure all of our residents feel special and have a fantastic and memorable stay.I will definitely pass on your kind comments to the rest of the Lanelay Team, especially our General Manager, who will be very pleased they impacted your stay so positively.It's wonderful to know you had a chance to experience our new dining experience, Blok. We are extremely proud of our new renovation and thrive off hearing everyone's compliments towards the delicious food and beautiful decor.We hope to see you very soon!Kindest Regards,Georgia RichardsHotel Receptionist

Good Evening Alex,Thank you so much for taking the time to complete this 5/5 review!I'm delighted that you have a fantastic stay with us at Lanelay Hall; as a team we take great pride in ensuring all of our residents have an exceptional experience from start to finish.I appreciate your very kind words, it was an absolute pleasure speaking with you during your stay and I'm thrilled that I impacted your stay so positively!We are very proud of our restaurant where our kitchen staff work hard daily to create delicious meals for all our guests. It's a joy to hear your ribeye and lobster were amazing, I will be certain to pass on your comments to the rest of the team.We look forward to welcoming you back in the future, hopefully very soon!Kindest Regards,Georgia RichardsHotel Receptionist

Good Evening Lee,Thank you so much for taking the time to leave us this lovely review!It's a joy to see you had an exceptional stay with us at Lanelay Hall. We hope to welcome you back in the future.Kindest Regards,Georgia RichardsHotel Receptionist

Good Evening Glenn,Thank you for taking the time to complete this 10/10 review!I'm delighted that you enjoyed your stay with us at Lanelay Hall and I hope we have the chance to welcome you back to the property in the future for another amazing stay!Kindest Regards,Georgia RichardsHotel Receptionist

Good Evening Hannah,Thank you for taking the time to leave this lovely 5/5 review!It's a joy to read that you had a fabulous stay with us at Lanelay Hall. We are very proud of the decor of our hotel and spa and work hard to ensure it remains beautiful every day. I'm delighted that the staff you encountered during your stay were helpful and polite, especially during dining where you had a chance to experience our delicious food! I will feedback your kind words to the rest of the Lanelay Hall team who will be thrilled to hear they impacted your stay so positively - including our housekeeping team who ensured your room was beautiful and clean for your arrival!We hope to welcome you back to the hotel in the future.Kindest Regards,Georgia RichardsHotel Receptionist

Hi Thank you for taking the time to complete a review the Lanelay Hall Hotel & tRiBe Spa work tirelessly to ensure our guests experiences are fantastic, enjoyable & memorable ones It would be our pleasure to welcome you back to Lanelay Hall Hotel & tRiBe Spa in the future. Kindest Regards Callum McNamara Reservations Manager

Good afternoon Jade,Thank you for taking the time to leave us a rating. I'm glad you had a nice stay with us and hopefully we can see you again soon.Kind regards,ChelseaHotel Receptionist