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Opiniones sobre Waterfront Marina Residential

4 out of 5
Waterfront Marina Residential
V&A Marina, Dock Road, Cape Town, Western Cape

Opiniones

8,8

Excelente

Evaluación: 10 - Excelente. 53 de 94 opiniones" "
Evaluación: 8 - Bueno. 32 de 94 opiniones" "
Evaluación: 6 - Aceptable. 5 de 94 opiniones" "
Evaluación: 4 - Mediocre. 1 de 94 opiniones" "
Evaluación: 2 - Terrible. 3 de 94 opiniones" "

9,0/10

Limpieza

7,8/10

Personal y atención

8,6/10

Servicios

8,8/10

Estado de la propiedad e instalaciones

Opiniones

8/10 Bueno

Jaco

Viajó con su familia
Le gustó: Limpieza, comodidad de la habitación
Great experiences
Absolutely amazing experience you could walk everywhere in the waterfront and the apartment was well fitted with everything that we need and the security was fantastic.
Se hospedó 4 noches en diciembre de 2020

10/10 Excelente

Shamsiya

Le gustó: Limpieza, comodidad de la habitación
Absolutely beautiful.
The most stunning views. Absolutely beautiful area, complex and location.
Se hospedó 1 noche en diciembre de 2020

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, comodidad de la habitación
Home away from hime
Apartment was amazing and Marco the leasing agent was always available to assist with any issue, a real asset to the business
Se hospedó 3 noches en diciembre de 2020

10/10 Excelente

Primesh

Viajó con su familia
Le gustó: Limpieza, comodidad de la habitación
Perfect location , awesome price
Se hospedó 1 noche en septiembre de 2020
Respuesta de Your Host el 21 oct. 2020
Dear Valued Guest Thank you for taking the time to give us your feedback about your stay at our establishment. I'm glad that you found our location convenient. We hope that you have been able to explore the area. If not, you can visit us again and we are happy to share with you the must-visit attractions as well as some hidden treasures in the area.

8/10 Bueno

Kenneth

Viajó con su familia
Le gustó: Limpieza, comodidad de la habitación
Se hospedó 2 noches en julio de 2020
Respuesta de Marco el 22 sept. 2020
Dear Valued Guest Thank you for your review and for choosing our establishment. I am happy that you enjoyed your stay and look forward to having you again as a guest. Kind Regards

8/10 Bueno

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones
Die Lage und der Ausblick unseres Appartements im Haus Kylemore B war ausgezeichnet. Leider war das Appartement im Verhältnis zu anderen in dieser Anlage etwas nüchtern ausgestattet. Es standen nur wenige Gläser zur Wahl, die Dekoration war tw. weggeräumt, die Windlichter hatten keine Kerzen etc. Auf dem sehr schönen Balkon mit genialem Ausblick gab es leider nur einen Esstisch mit Stühlen, keine Liegen oder Loungemöbel und auch keine Polster für die Stühle. Mit ein wenig Aufwand könnte man die Wohnung auf ein tolles Niveau, das der Lage angemessen wäre, bringen.
Se hospedó 2 noches en marzo de 2020

10/10 Excelente

Angela

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en enero de 2020

10/10 Excelente

Gale

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Visit to watch cricket
The security is excellent as well as the standard of the apartments
Se hospedó 7 noches en diciembre de 2019

2/10 Terrible

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
No le gustó: Personal y atención
Location and luxury setting in waterfront beautiful
Se hospedó 2 noches en diciembre de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicios
Se hospedó 8 noches en noviembre de 2019

2/10 Terrible

Alessandra

Viajó con su familia
No le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Péssima assistência
Nossos problemas com essa propriedade começaram antes mesmo de conseguirmos chegar lá. Fizemos a reserva através do hoteis.com e ficamos cerca de 1 hora rodando com um motorista local (que não nos cobrou 1 centavo a mais por isso) para conseguir encontrar o hotel, isso porque o endereço e o telefone fornecidos na reserva estavam completamente errados! Eles mesmos admitiram o erro, que ainda persiste. Check-in feito dentro do carro (não há recepção) e muito demorado. Propriedade enorme e sem nenhum tipo de serviço para carregar bagagens, prepare-se para pegar muito peso. Cama de casal minúscula, em que mal cabia um adulto, e cobertor deplorável e muito pequeno, mal cabe uma criança debaixo dele. Banheiro sem nenhuma privacidade, sem trava na porta, e porta de vidro quase transparente. No nosso primeiro dia lá (01/10/19), à noite, liguei 3 vezes para a portaria central, solicitando um cobertor extra, e a resposta debochada que obtive da inútil que estava lá era de que eu deveria aguardar para que alguém fosse levar, e que ela "não fazia a menor ideia de quanto tempo isso iria levar". Com essas palavras mesmo. Em resumo: passamos 6 noites lá, sem nenhuma assistência, numa cama e cobertor minúsculos, esperando por ajuda até hoje. Na realidade existem outras propriedades melhores na Cidade do Cabo, já que esse residencial NÃO é um hotel, e sim um conjunto habitacional em que alguns apartamentos foram feitos de hotel. As únicas coisas boas são a localização e segurança perfeitas.
Se hospedó 6 noches en septiembre de 2019

8/10 Bueno

Cliente verificado

Viajó con su pareja
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
There had been negative comments about the check in procedure but we followed the instructions that came with the confirmation email and it was seamless. The bathroom kitchen and bedding etc were spotless and the floors had been swept but we ended up wearing flip flops as our feet were really filthy if we went barefoot
Se hospedó 5 noches en octubre de 2019

8/10 Bueno

Ilanga

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Ideal Location for tourists
The location of the unit is ideal as you can walk to and from the Cape Town Waterfront. You can choose to eat at the Waterfront or buy supplies and cook in the unit. There is excellent security in and around the building. The pillows in the bedrooms were to soft for our liking, would prefer firmer pillows and some blankets in the unit. Overall the furniture and beds were comfortable.Wifi worked excellently.
Se hospedó 3 noches en agosto de 2019
Respuesta de Kevin el 8 oct. 2019
Good day, thank you for your kind review. We really appreciate your feedback and I am terribly sorry about the pillows not being comfortable. Many thanks once again Kind regards Kevin

10/10 Excelente

Toni, Sydney

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Loved this place easy walk to waterfront. Apartment was lovely
Se hospedó 4 noches en junio de 2019

8/10 Bueno

Solange

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Empfehlenswert für die Waterfront
Schöner, gut gelegener Standort.
Se hospedó 4 noches en febrero de 2019
Respuesta de GSM el 25 feb. 2019
Dear valued Guest, Thank you for choosing Home from Home as your preferred holiday destination. We appreciate you feedback and trust you had a pleasant and safe journey home. Guest Services Manager

10/10 Excelente

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location - accomodation lovely too We had a superb stay in Cape Town and were able to travel easily to all the sites from here
Se hospedó 5 noches en enero de 2019
Respuesta de GSM el 25 feb. 2019
Dear valued Guest, Thank you for choosing Home from Home as your preferred holiday destination. We appreciate you feedback and trust you had a pleasant and safe journey home. Guest Services Manager

8/10 Bueno

Gerard

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Perfect location to explore, secure and well kept
The property was easy to find and secure. Check in process was professional and efficient. Easy/short walk to V&A Waterfront and short taxi ride to bars, restaurants etc. Cleaned on a daily basis. Would certainly return again
Se hospedó 5 noches en diciembre de 2018
Respuesta de Warren Ndlovu - Guest Serices Manager el 8 ene. 2019
Dear Gerard Thank you so much for the review on our property. We are glad that you enjoyed your stay. We hope to be of service again soon.

8/10 Bueno

Emma, UK

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great view, easy access to Waterfront area
Large property with all the amenities you would want in a holiday rental. Its position is ideal to get to the waterfront and is an acceptable walk from the main town district too. Would recommend. Kept clean every day. Towel radiators in bathrooms far too hot, hence my reduced overall rating. My partner got a really nasty burn due to accidental contact. This could be very dangerous for a child.
Se hospedó 4 noches en agosto de 2018

10/10 Excelente

Cristelle

Très bon choix
Emplacement idéal et sécurisé. Personnel discret, compétent et aimable. Equipement de l'appartement de très bonne qualité. Problème d'eau chaude le premier matin qui a été résolu en un appel et quelques minutes seulement. Nous y retournerons pour un prochain séjour.
Se hospedó 3 noches en agosto de 2018

8/10 Bueno

HARRISON

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
plugs needed for charging phones
Se hospedó 6 noches en julio de 2018

8/10 Bueno

Jan

Le gustó: Limpieza, comodidad de la habitación
No le gustó: Personal y atención
Traumlage mit katastrophalen Service
Das Appartement ist sehr funktional in einer Traumlage. Check-In u. Check waren eine Katastrophe und auch das Storage von dem Gepäck für 2 STD. war erst nach mehreren Telefonaten möglich.
Respuesta de Robyn Noel, Guest Services Manager el 18 may. 2018
Dear Jan, Thank you for taking the time to review your stay with us! We are sorry to hear that you experienced some issues with the check in and check out process. i have shared your feedback with our team so that we may improve on this service for our guests. Best Regards,

10/10 Excelente

Breno

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Tudo perfeito
Apartamento muito bom! Tive um pequeno problema com a internet que vc resolvido de imediato! Nada a reclamar. Tudo perfeito!
Respuesta de Robyn Noel, Guest Services Manager el 18 may. 2018
Dear Breno, Thank you for your review. We are thrilled to hear that you enjoyed your stay - we hope that we get the opportunity of welcoming you back on a return visit. Best regards,

8/10 Bueno

pj, south africa

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Spacious,clean & comfortable. However very poor tv & WiFi reception. Good view overlooking the quays . A few minutes drive to the Cape Town Waterfront. Two parking bays in front of the apartment was helpful so definitely great for elderly ,children & if you need to carry many items Good security & helpfull guards .
Se hospedó 2 noches en abril de 2018
Respuesta de Robyn Noel, Guest Services Manager el 17 abr. 2018
Dear Pj, Thank you for taking the time to review your stay with us! we are happy to hear that you enjoyed your stay and hope that we get to welcome you back on a return visit. Best regards,

10/10 Excelente

Timmys Tours, Lincoln

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great location
We had an ideal spot to explore Cape Town as well as being conveniently placed for the night life of the V&A.
Se hospedó 3 noches en febrero de 2018
Respuesta de Robyn Noel, Guest Services Manager el 1 mar. 2018
Dear Timmy, Thank you for taking the time to review your stay with us! we are thrilled to hear that you had an enjoyable stay and hope that we get the opportunity of welcoming you back on a return visit.

8/10 Bueno

William, USA

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Best location in Cape Town
This is a beautiful property, very secure in one of the best areas to stay in Cape Town. It's our 2nd stay here and we will stay again next time we travel to Cape Town. Depending where you make your booking the local agent will vary. Our Orbitz booking was handled by "Home from Home Hospilitly services". Our apartment had a broken refrigerator on arrival so we had to deal with this issue, which was never repaired during our 7 night stay. This is not a cheap property! I expected more from the handling agent. It was a disappointment! TRAVELER BEWARE....on checkin the agent took a copy of my credit card, as a guarantee in the event of damage. After leaving the apartment and South Africa, we are contacted by our credit card company, someone is using our card to purchase woman's clothes from a online store in Cape Town as well as a charges at a hotel in Jo-berg. It is so obvious my card information was compromised by this company.
Se hospedó 6 noches en diciembre de 2017
Respuesta de Robyn Noel, Guest Services Manager el 9 ene. 2018
Dear William, Thank you for taking the time to review your stay with us! I am sorry to hear that your card was compromised during your stay - i have escalated this to our general manager and finance department for urgent investigation.

10/10 Excelente

Inks, Las Vegas

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Difficult to find
This is an apartment that is being rented out by an agency- beautiful place and great location. The problem is to get in touch with the right person that will check you in - we were directed to three different telephone numbers before somebody even knew which residence we were talking about and actually had our reservation. Somebody then has to come to the place to check you in as all the buildings are private residency. Once you get over this ‘hurdle’ it’s a great stay;)
Se hospedó 1 noche en noviembre de 2017
Respuesta de Robyn Noel, Guest Services Manager el 4 dic. 2017
Dear Inks, Thank you for taking the time to review your stay with us! We are sorry to hear of the negative experience upon check in. we will review this procedure to ensure a speedy check in. Best regards

10/10 Excelente

Margareta

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Utmärkt läge, enkelt och smidig incheckning, vacker lägenhet, bära till allt.
Se hospedó 1 noche en agosto de 2017
Dear Margareta, Thank you for reviewing your stay and forgiving us the perfect score. We hope to welcome you back in the near future. Best Regards, Robyn Noel Guest Services Manager

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en agosto de 2017
Thank you for taking the time to rate your stay. we appreciate your feedback! Best regards, Robyn Noel Guest Services manager

10/10 Excelente

Kenneth

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
No le gustó: Comodidad de la habitación
convenient, cleann and classy
very clean and access to the Waterfront is a walking distance. It is very private and quiet, which is great for relaxing

8/10 Bueno

Johnny

Le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Fantastisk sted
Super lækkert område, flotte bygninger tæt på alt. Lejligheden var dog lidt slidt og man kunne øsnke sig en egentlig reception man kunne komme i kontakt med istedet for et vagtskur, og et telefonnummer. Men samlet set en god løsning også i forhold til hvad det kostede.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Checking in is Difficult
The stay was great except the check in process is extremely frustrating. Address for the apartment is NOT the check in location and the people at the address act like they have no idea what you are speaking about

8/10 Bueno

Bows & Stockies

Superb location
Apartment location was wonderful . Overall it was very secure and a comfortable place to stay.

10/10 Excelente

SULTAN

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
شقة جميلة ومريحة
موقع الشقة مناسب جدا للعوائل بجانب اجمل منطقة بكيب تاون الوتر فرونت كل الاحتياجات الضرورية واللغير ضرورية متوفرة بالشقة ومستوى الامان بعد الله عالية جدا في الموقع وما يحتاج تتطلع من المنطقة ابداااا

8/10 Bueno

Cliente verificado

Le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Standort und Sicherheit sind optimal.
Wir waren an der Waterfront und im Stadtzentrum unterwegs. Dafür ist der Standort ideal.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Waterfront Apartment.
Great location in the Marina close to V & A Waterfront. Close enough to walk in Cape Town centre.

8/10 Bueno

Kjell

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Närheten till Waterfront
Ett trevligt ställe med vatten runt om och närheten till restauranger och Waterfront. Det finns ingen gratis Wifi som det görs reklam om, vi blev ombedda att komma till receptionen för att betala den fria Wifi:n??, en reception som inte fanns i verkligheten. Vakterna checkade in oss.

10/10 Excelente

Anthony, Leeds, UK

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great place
Superb facility for those who don't need the extra services that come with a hotel, such as breakfast, concierge or restaurant/bar. Self contained apartment in a very well maintained complex. Security is high so you will feel very safe. We didn't use the pool or leisure facilities so could not comment on those, but they did look limited. There was a daily service on the apartment to refresh towels and toiletries, plus make the bed and give the place a general tidy up. The few staff we did interact with were pleasant enough, but contact with any one was necessary apart from check in and check out. The one minor complaint would be that staff from the agency running the bookings are not on site, and so when you arrive you may need to wait for someone to drive from their offices to the apartment complex. If we go back to Cape Town, this will be the first option that I'll be checking out.

6/10 Aceptable

Kerry

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Convenient and clean
The room was sparsely decorated but adequate. I have stayed at other apartments in the complex with better decor.

10/10 Excelente

Karsten, Hessen

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Irre Lage, alles an der Waterfront in Laufnähe.
Sehr individuelle Anlage im Herzen Kapstadts. Absolut sicher. Zugang nur für Mieter, Eigentümer und registrierte Gäste.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Prima appartement in een fantastische lokatie.

8/10 Bueno

Ronald, British Columbia, Canada

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
No le gustó: Personal y atención
Facility fine - Service Terrible

10/10 Excelente

Ronald, British Columbia, Cabada

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Very good location

10/10 Excelente

Mr Mark

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Secure hotel close to V & A
Long-winded check in procedure, including car park security photos. Underground car parking complicated to find but definitely secure ! Apartment also v secure and great view over marina and waterways.

10/10 Excelente

Robert

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great location & accommodation
Overall excellent

2/10 Terrible

Qusay, Dubai

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
The worst ever experience
waterfront village is not a bad idea, but when a third party management company is involved, it just gone way too bad. First we booked under one reservation 2 units and they gave us the Units in two separate buildings and we have advised them we are traveling as a family but no one bothered to do anything. Second & one first day and in one of the units wifi was not working and by calling the office the in charge was us playing with us and was just arrogant & refused to give us time to visit the unit and solve the issue and hang over the call ?! however when I reached to water front security office to reach to his boss in two minutes he was there and just 5 minutes before that he was refusing to give us time frame to fix the issue. Third, and in two days in a row the cleaning staff was opening our bags and since they force the opening two bags has been damaged and police was involved. Fourth, and in our last two days no wifi was available at all so we can't manage our reservations and get connected to the world and as usual from the management company no support or alternatives been provided. Fifths, one of the units was not having electricity from midnight to the following next day afternoon till it came back. And at last and at one of the units there are workers working from 8 am and drilling start at 9 am so as a person on holiday he must leave the room at or before 9 as the sound of hammering and drilling won't even makes you stay at the unit and forget the comfort at all
Respuesta de General Manager el 31 ago. 2016
Dear Valued Guest Thank you for staying with us. My apologies for the issues you have mentioned. I would like to make you aware that we operate apartments and we do not advertise ourselves as a hotel which has all apartments in one block. It is therefore not possible to assure you that both apartments can be on one building. The Marina is a residential set up similar to estates where different owners own apartments and we also happen to own apartments within that set up. It is not a hotel. Every operator has their own share of apartments and don't own the whole block individually. On the matter of the bags zips. There was no evidence that this was done by our staff as your bags could have been damaged in transit from different airports you crossed. It is not a secret that bags get tampered with at airports worldwide. Our complimentary Wi-Fi was available with clear instructions in the apartments. I understand were your frustrations are emanating from as you indicated your displeasure the moment you arrived and realized that the 2 apartments booked were in different blocks, thereafter everything we tried was not good enough.

10/10 Excelente

Iain, Madison, WI

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great facility, great location
Everything was five star except check in process that occurs at Guard Gate.
Respuesta de Guest Services Manager el 31 ago. 2016
Dear Valued Guest Thank you for the review on our apartments. We are glad that everything was five star. Unfortunately, we cannot bypass the security checks as it is mandatory for all guests to pass through that process for security reasons. We hope to see you again soon.

10/10 Excelente

Carol, Los Angeles

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
First (but not last) trip to Capetown
We washed up here after a 34 hour flight from California. The apartment was clean, well appointed and well located-close to the waterfront but on a quiet lagoon. We really enjoyed sitting on the large balcony enjoying a glass of good South African wine as the sun set. If you want to cook, Woolworth's has a wonderful market downstairs. If you would rather dine out, there are many restaurants a quick walk away.
Respuesta de General Manager el 31 ago. 2016
Dear Valued Guest It gives us great pleasure to read your review. We are delighted to note that you will be making plans to return .Thank you for staying with us and we look forward to welcoming you back in the future.

10/10 Excelente

Leigh-Ann, Bermuda

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Hidden gem
Fantastic modern apartment. Will definitely be back.
Respuesta de Home from Home el 11 jul. 2016
Dear Valued Guest Thank you for staying with us and for writing this wonderful review. We are glad that you found us to be "a hidden gem". We look forward to hosting you again in the future. Kind regards Warren Ndlovu Guest Services Manager

10/10 Excelente

bernard, singapore

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excellent property
Great location. Very well furnished and spacious! Free parking. Nice ciew Would stay here again if in cape town
Respuesta de Guest Services Manager el 11 jul. 2016
Dear Valued Guest Thank you so much for the review on our property. We are delighted that you will stay with us in the future when in Cape Town. We look forward to hosting you.