Terraza o patio

Opiniones sobre Protea Hotel Fire & Ice by Marriott Cape Town

4 out of 5
Protea Hotel Fire & Ice by Marriott Cape Town
New Church & Victoria Street, Tamboerskloof, Cape Town, Western Cape

Opiniones

8,0

Muy bueno

Evaluación: 10 - Excelente. 122 de 352 opiniones" "
Evaluación: 8 - Bueno. 141 de 352 opiniones" "
Evaluación: 6 - Aceptable. 50 de 352 opiniones" "
Evaluación: 4 - Mediocre. 26 de 352 opiniones" "
Evaluación: 2 - Terrible. 13 de 352 opiniones" "

8,6/10

Limpieza

8,2/10

Personal y atención

8,6/10

Servicios

8,0/10

Estado de la propiedad e instalaciones

8,6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Claudio

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
All good
Se hospedó 7 noches en diciembre de 2023
Respuesta de Fire & Ice family el 13 mar. 2024
We're thrilled to hear you had a fantastic experience! Thanks Claudio for the amazing rating, and we hope to welcome you back soon!

10/10 Excelente

Malak

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Staff was excellent and service was beyond!
Se hospedó 8 noches en diciembre de 2023
Respuesta de Fire & Ice family el 13 mar. 2024
Thanks a million Malak for the stellar review! We're thrilled you had such a great experience with our staff and service. Hope to see you again soon!

10/10 Excelente

Ellen Maria Frintrup

Super Lage, wunderbares freundliches Personal
Se hospedó 20 noches en diciembre de 2023
Respuesta de Fire & Ice family el 15 mar. 2024
Thank you so much Ellen for your kind words! We're thrilled to hear that you enjoyed our great location and experienced wonderful service from our friendly staff. We look forward to welcoming you back again soon!

8/10 Bueno

Carolyne

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
My stay is generally okay for anyone who will spend most of their time outdoors.The rooms are small though well designed with a flat screeen tv,fridge and hot kettle.The shower was great! The beds were comfortable but the pillows were terrible.They also do not have iron boxes incase you need one. It’s ideal for adventurous and younger individuals/couples I also didn’t like that they didn’t have curtains so sleeping past 5 am is impossible as the light comes right through! The location is great in a quiet place
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Oladipo

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice, quiet place with a good vibe. Good for business and pleasure.
Se hospedó 6 noches en diciembre de 2023
Respuesta de Fire & Ice family el 15 mar. 2024
Thanks Oladipo for the four-star love! Glad you enjoyed our chill vibe. Hope to catch you again soon!

10/10 Excelente

Markus

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Adrian

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Hervorragend
Se hospedó 5 noches en noviembre de 2023

10/10 Excelente

Janet

Se hospedó 1 noche en octubre de 2023

6/10 Aceptable

tiffany

Viajó en grupo
Great sleep
It was a great bed, room was last minute & not bad. Atmosphere was excellent! Price was right!
Se hospedó 1 noche en octubre de 2023

6/10 Aceptable

OLIVE

Le gustó: Personal y atención
Se hospedó 9 noches en septiembre de 2023
Respuesta de Fire & Ice family el 15 mar. 2024
Thank you Olive for your rating. We appreciate your feedback. If there's anything specific you think we could improve upon, please feel free to let us know. We're always looking for ways to enhance our guests' experience.

4/10 Mediocre

Richard

Viajó por negocios
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Funeka

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Best hotel
It was the blessing weekend ever ❤️ Everything was perfect Your food Place Staff
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Keren-happuch

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Everything was great.
Se hospedó 9 noches en julio de 2023
Respuesta de Fire & Ice family el 15 mar. 2024
Thank you Keren-happuch for the fantastic review! We're thrilled to hear that everything was great during your visit. We can't wait to welcome you back again soon for another wonderful experience!

10/10 Excelente

uzoma

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
It is everything one looks for in a hotel. Their services are excellent. I would recommend it for anyone around that area.
Se hospedó 9 noches en julio de 2023
Respuesta de Fire & Ice family el 15 mar. 2024
We're delighted to hear that our hotel met all your expectations! Thank you Uzoma for your kind words about our excellent services. It means a lot to us. We truly appreciate your recommendation and look forward to hosting you again!

6/10 Aceptable

Cliente verificado

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
No le gustó: Comodidad de la habitación
Noise & Racket
While all other aspects of the hotel is perfect sevice, food etc, the actual hotel isnt built propperly for noise cancellation. With a night club just across the road this is obvious.
Se hospedó 5 noches en junio de 2023

4/10 Mediocre

Katherine

The property was not understanding about an unintentional double booking that was caught within 24 hours of purchase and several weeks prior to the stay. Even the request to not refund but convert to a credit at the property was denied. I will stay somewhere else
Se hospedó 2 noches en abril de 2023

10/10 Excelente

Kelvin

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The food was great. There was a variety to choose from at every meal. I didn't know about load shearing Until a cab driver told me. I just thought we were experiencing something temporary. Didn't know all of south Africa was experiencing the same thing.

8/10 Bueno

Kevin

Le gustó: Limpieza
No le gustó: Personal y atención
Solo Traveller - Frequent CT visitor
My seconded stay a Protea F&I but a much lesser experience than first time out. My room was above the nightclub. I'd no fridge on this occasion. The water in Cistern had a constant trickle, albeit maintenance were quick to address once raised, however it reoccurred. The shower temperature control was non existant and risk being scalded. I'm a relatively easy customer and can put up with most if not all of the above, but the biggest frustration was no one answering the phone at reception for 15+ minutes (at 6pm looking for room service), so i eventually got up and left the hotel to spend my money in resturant nearby. I also ordered food late at night (Burger menu only) and asked for small salad in liue of chips only to be told it wasn't possible. I wasn't asking for roast potatoes.... just some salad that was already on the burger anyway. Baffling. As such, I found the reception and restaurant service poor this time out. The bar staff and cleaners were good. I'm good to tip, and the staff that went the ectra mile were tipped accordingly but some were very inflexible and lackadaisical. The location is great but on fence if I'd stsy again.
Se hospedó 6 noches en abril de 2023

10/10 Excelente

Hanania

Se hospedó 6 noches en marzo de 2023
Respuesta de Fire & Ice family el 15 mar. 2024
Thank you Hanania for the fantastic rating!. We're thrilled to hear that you had a great experience with us. We hope to see you again soon!

10/10 Excelente

Ellen Maria

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Sehr freundliches Personal. Gute Lage, allerdings könnten im WC eine Toilettenbürste angeschafft werden und die Anordnung für die Toiletterollen ist auch noch optimal. Kann Mann nur mit Verrenkungen erreichen
Se hospedó 20 noches en marzo de 2023

10/10 Excelente

Karen

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff went above and beyond was very helpful
Se hospedó 1 noche en marzo de 2023
Respuesta de Fire & Ice family el 15 mar. 2024
Wow Karen! Thanks a bunch for the stellar 5 out 5! Our team is thrilled to hear we hit the mark and went the extra mile for you. We look forward to serving you again soon!

8/10 Bueno

Kevin

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Solo traveller - 4 nights
Nice hotel,great location. Nice trimmings (biscuits, water, hot choclate etc at reception). Wifi was excellent. Breakfast station needs refinement. The queue for eggs takes far too long and they should just have an egg pot rather than queuing at ommlette station. The staff are way to quick to clear away perfectly good food, even if you've only popped to buffet station (as a solo traveller Id no one to mind my table and left my glasses on it, but they still cleared the lot!). Its just wasteful and lacked common sense. Otherwise, a lovely stay and Ill stay again.
Se hospedó 4 noches en marzo de 2023

4/10 Mediocre

Steven

Viajó con su pareja
No le gustó: Servicios
Strange hotel, small box room, bizarre design choices.
Se hospedó 2 noches en febrero de 2023
Respuesta de Fire & Ice family el 15 mar. 2024
We're sorry to hear about your experience. Your feedback is valuable to us, and we apologize if our accommodation did not meet your expectations. We will take your feedback into consideration for future improvements. If you have any further concerns, please do not hesitate to reach out to us directly.

8/10 Bueno

David

Se hospedó 1 noche en enero de 2023
Respuesta de Fire & Ice family el 15 mar. 2024
Thanks David for sharing your feedback. We can't wait to host you again!

8/10 Bueno

Michael

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Ok
Se hospedó 2 noches en enero de 2023
Respuesta de Olivia el 21 mar. 2023
Dear Michaelthank you so much for your review.Kind RegardsReservations

10/10 Excelente

Henning

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Sehr freundliche Mitarbeiter, eine einladende Bar, gutes Restaurant . Nicht gefallen : am 13.und besonders am 14.1. zu laute Musik, die kaum eine Unterhaltung zuließ. Drei völlig überflüssige Bildschirme , die sinnloses Fussball zeigten!!
Respuesta de Fire & Ice family el 15 mar. 2024
Thank you Henning for your positive review and feedback! We're delighted to hear that you found our staff friendly and enjoyed our welcoming bar and good restaurant. We apologize for the inconvenience caused your feedback is valuable to us, and we'll work on ensuring a more enjoyable atmosphere for all our guests in the future. We hope to welcome you back soon for a better experience!

10/10 Excelente

John

Se hospedó 3 noches en enero de 2023

10/10 Excelente

Angela

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great hotel
I have never net more friendly staff. From Reception, concierge, dining room, bellman etc. All were friendly and helpful. The facility is excellent as well. Tge only draw back us have to take taxi to waterfront where all the activies and resraurants are located.
Se hospedó 4 noches en enero de 2023

10/10 Excelente

Bahast, Athens

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent hotel 🏨
Respuesta de Fire & Ice family el 15 mar. 2024
Thanks a million Bahast for the five-star love! We are thrilled to hear that you had an excellent experience at our hotel. We hope to welcome you back soon for another wonderful stay!

6/10 Aceptable

Donald

Se hospedó 5 noches en noviembre de 2022

10/10 Excelente

A.

Respuesta de Fire & Ice family el 15 mar. 2024
Thank you for the outstanding 5 out of 5 rating! We're thrilled to hear about your positive experience with us. We look forward to serving you again soon!

10/10 Excelente

Robert

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great choice for Cape Town stay
The location is perfect. Close to Kloof Street. Very secure. The rooms were modern and clean. Staff is top notch. Highly recommend
Se hospedó 4 noches en noviembre de 2022

2/10 Terrible

Promy

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Bad service
First morning showers where blocked after that our day two we came back from the hotel at 17:00pm our hotel light was blue showing they must clean our room , we got there the room was not cleaned, we asked about the towels being changed daily they say no u use the same towels until you check out , so disappointed in protea hotel fire and ice
Se hospedó 4 noches en noviembre de 2022

8/10 Bueno

fred

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The rooms are very small and crouded
Se hospedó 2 noches en octubre de 2022
Respuesta de Fire & Ice family el 15 mar. 2024
Thank you for taking the time to leave us a review. We appreciate your feedback and are glad to hear you had a positive experience overall. We hope to see you again soon!

8/10 Bueno

Collin

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good friendly staff, had breakfast and the variety was fantastic.... Will definitely be back...
Se hospedó 3 noches en septiembre de 2022

8/10 Bueno

Mfundo

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 3 noches en agosto de 2022
Respuesta de Fire & Ice family el 15 mar. 2024
Thank you Mfundo for choosing our hotel and for the feedback! We're glad you enjoyed your stay with us. Looking forward to welcoming you back soon!

4/10 Mediocre

Patricia

Se hospedó 5 noches en julio de 2022
Respuesta de Fire & Ice family el 15 mar. 2024
Thank you Patricia for your feedback. We appreciate your patronage and regret any inconvenience you experienced during your stay. We're here to address any concerns you may have, please feel free to reach out to us directly. We look forward to the opportunity to exceed your expectations during your next stay with us.

8/10 Bueno

Barend Hermanus

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Good situated and friendly service
Se hospedó 1 noche en julio de 2022
Respuesta de Claire el 7 jul. 2022
Dear Mr. Hermanus Thank you for your positive feedback. We look forward to welcoming you back again very soon!

10/10 Excelente

Joaquin

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
THE SERVICE WAS AMAZING..VERY CONVENIANT LOCATION...AFFORDSBLE DINING AND DRINKING PRICES..THE HOTEL CLEAN AND PERFUMED
Se hospedó 5 noches en mayo de 2022
Respuesta de Claire el 7 jul. 2022
Good day Joaquin Thank you for your positive feedback, it is greatly appreciated. We look forward to welcoming you back again soon!

8/10 Bueno

Yvonne Nyasha

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 7 noches en mayo de 2022
Respuesta de Claire el 7 jul. 2022
Dear Yvonne, Thank you for your positive score. We look forward to welcoming you back again soon!

2/10 Terrible

Tyrell

Se hospedó 1 noche en abril de 2022

10/10 Excelente

Ntiyiso

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en marzo de 2022

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Busy Hotel
The room was pleasant and the staff friendly. There’s just a lot of people who are not overnight Hotel guests (which made me some what uncomfortable)
Se hospedó 2 noches en febrero de 2022

8/10 Bueno

Malin

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Nice and worth the cost!
Very good place to live as tourists. Close to Table mountain. Nice restaurants quite close. Nice hotel with really helpful staff. Good food.
Se hospedó 1 noche en febrero de 2022

8/10 Bueno

Malin

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en febrero de 2022

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en febrero de 2022
Respuesta de Marketing at Fire and Ice Cape Town el 7 feb. 2022
Dear valued guest, Thank you for taking the time to review your recent stay with us. We are pleased that you have enjoyed your stay and cannot wait to welcome you back soonest. Thank you for choosing to stay with us.

8/10 Bueno

Luvuyo

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excellent
Se hospedó 5 noches en diciembre de 2021
Respuesta de Fire and Ice Cape Town el 27 ene. 2022
Dear valued guest, Thank you for taking the time to review your recent stay, your feedback has been shared with our hotel leadership team. We are pleased that you have enjoyed your time with us and thank you for choosing to stay with us. Hope to welcome you back soonest. Kind regards Fire and Ice Cape Town team

10/10 Excelente

EW

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great hotel in the middle of the city. Great for walking to all the nice spots in town
Se hospedó 3 noches en enero de 2022
Respuesta de Fire and Ice Cape Town el 27 ene. 2022
Dear valued guest, Thank you for taking the time to review your recent stay, your feedback has been shared with our hotel leadership team. We are pleased that you have enjoyed your time with us and thank you for choosing to stay with us. Hope to welcome you back soonest. Kind regards Fire and Ice Cape Town team

8/10 Bueno

Alli Mahomed

Viajó con su familia
Le gustó: Limpieza, comodidad de la habitación
Overall a nice stay , a bit slow on the service delivery
Se hospedó 5 noches en diciembre de 2021
Respuesta de Fire and Ice Cape Town el 27 ene. 2022
Dear valued guest, Thank you for taking the time to review your recent stay, your feedback has been shared with our hotel leadership team. We are pleased that you have enjoyed your time with us and thank you for choosing to stay with us. Hope to welcome you back soonest. Kind regards Fire and Ice Cape Town team

8/10 Bueno

Itumeleng

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
A good stay.
The stay was good. The staff is super friendly. They offer a safe bag drop off should you arrive earlier than the check in time. The location was not my favorite. It’s far from the busyness of the city. The food variations could be improved.
Se hospedó 1 noche en diciembre de 2021
Respuesta de Fire and Ice Cape Town el 27 ene. 2022
Dear valued guest, Thank you for taking the time to review your recent stay, your feedback has been shared with our hotel leadership team. We are pleased that you have enjoyed your time with us and thank you for choosing to stay with us. Hope to welcome you back soonest. Kind regards Fire and Ice Cape Town team