Rating Details:
The property manager was adequately helpful.
The vacation rental was spotless.
I was happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
The house was lovely and very well equipped, and we would highly recommend it. We had several complications with the management company a. There was no fob for the community pool, etc. I called on Sunday and one was to be delivered on Monday. It was never delivered and thus we were denied access to the community amenities. b. The description led me to believe we were across the street from a 'beach'. It was sludgy and not a swimmable area at all. Therefore, we had to drive to the public beach. Had we known this ahead of time, we would have reserved a golf cart - unfortunately, none were available at the last minute so this was quite inconvenience with four young children. c. The door code we were given did not work. Fortunately, one of our party decided to try the gate code and that seemed to work well. d. I felt I had to reach out to the Property Manager for all information and keep them on track.....this shouldn't be the case. They should be on top of the rentals and communicate clearly with renters. e. The instructions in the booklet for the property and the instructions in the Blue Heron email for check out were contracdictory. One said, don't remove sheets, one said remove them. One said towels in laundry room, one said towels in bath floor. The management company needs some work - but the property owners have done a great job equipping this property. Now that we know firsthand what to expect, we may rent it again.