I would rate this a 5-star, but only giving 4 due to: #1) booking experience - I was expecting owner to be more prompt in responding to billing and pre-arrival questions (i.e. we were arriving late in the evening and had questions about parking, gaining access, etc.) He eventually responded and was apologetic, but if you're the type who expects very quick responses, just be aware. The #2 reason: the hallway noise at night - some people don't follow condo rules to be respectful of others and I thought that would have been enforced.
Besides the above, everything else was great - we felt safe, rooms were clean, spacious, air-conditioned. This is a two-level property. When you enter, there are 3 bedrooms on main floor, plus 2 full baths. The 2nd level is the main living area and kitchen, with 4th bedroom. There is also the balcony with the beautiful view of the beach and ocean. Washer/dryer worked very well and we used often. Fridge also worked but when packed full it took a while for things to chill up nicely - you also have to make sure the freezer door shuts tight; if you casually close it, it may not shut all the way. There are plenty of utensils and cooking pans, pots, etc. If anything is lacking or not right, just inform the maid, Ledy, and she will take care of it. She replaced our iron and provided a larger cooking pot within hours of our request. She is also a very nice lady who cleans up the entire place every other day. Tips are encouraged and we tipped after each of her cleanings, as she does a great job and deserved it! While there is A/C in the unit, ceiling fans also do an excellent job of keeping the place cool. WIFI worked well, so did the Smart TV if you plan on watching Netflix of HULU, etc. Pool area was clean, quiet and right by the beach. Beaches were also clean and lifeguards are on duty during the day. You can rent beach chairs for 50 pesos ($2-3 USD) and umbrella for 100 pesos. Mall across the street has a great gift shop and grocery store called "Soriana" which has all you need - meats, produce, snacks, frozen food, pharmacy, bakery, beer and liquor, beach items, etc. Walmart is further away (20-25 min). This location is ideal being right on the beach, plus 5-10 mins. from heart of Hotel Zone where many restaurants, bars/clubs, flea markets are; also 5 mins from Aqua World, 15 mins. from Dolphinarus and within 5-10 mins. of ferry to Isla Mujeres. We are a family of 4 (me, wife, teen and pre-teen.) Weather was also beautiful!
