The condo layout and the view of the ocean and lagoon are the only nice features of this property. If you rent the penthouses without the $90 per day per person all inclusive option, you are excluded from everything. You cannot even order a drink on the property, you may not sit in the chairs, you may not order the food.
When taking a shower, usually in the morning the water will remain cold and sometimes lukewarm at best. Upon arrival, me and my family showered in cold water. The water does take a while to heat up as the owner says, however after warming up for 15 minutes, the temperature be only tolerable. The property managers say there’s no issue when me and 7 other guests have experienced this issue.
If you’re washing clothes, the dryer takes at LEAST 2 complete cycles of 1 hour intervals to dry a small load of clothes without towels.
Again the managers said there’s no issue.
The AC during the day does not work well, even when all doors and windows remained closed.
The noise from the nearby street is loud and constant and travels very easily into the condo.
There is a hole in the window framing of a guest room upstairs that leaks rainwater heavily. It splashes from a lower area of the window onto the bed so you have to close shade to prevent it from getting on you while sleeping but then form a large puddle at the foot of the bed.
The cooking supplies and utensils are of the poorest quality if you’re planning on cooking.
You will have to supply EVERYTHING because what they give you initially will run out quickly. It is not set up for guests in a 4 bedroom unit. Specifically paper towels, toilet paper, trash bags.
WiFi only works in the living room, if you’re planning on bringing any work with you, you’ll have to work in the common area of the condo.
The elevator is horrible and unsafe, there’s a two person limit now. My niece and her fiancé were stuck in the elevator for about 5 minutes but quite often only one lift was working.
Dining room table is missing a chair making a setting of only 5 people per table for a 4 bedroom condo.
DO NOT BUY FROM THE GIFT SHOP!!! We bought 2 small bottles of sunscreen, a tiny bag of stale Mexican coffee, and a bottle of hot sauce that usually costs $1USD and it cost us $95 USD!!! I’ve never seen such exorbitant prices in my life for such.
There’s so many other resorts to stay, I would steer clear of this property.
