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Opiniones sobre The Espy Hostel

2 out of 5
The Espy Hostel
83 Esplanade, Cairns, QLD

Opiniones

7,8

Bueno

Evaluación: 10 - Excelente. 19 de 42 opiniones" "
Evaluación: 8 - Bueno. 8 de 42 opiniones" "
Evaluación: 6 - Aceptable. 6 de 42 opiniones" "
Evaluación: 4 - Mediocre. 6 de 42 opiniones" "
Evaluación: 2 - Terrible. 3 de 42 opiniones" "

7,8/10

Limpieza

7,4/10

Personal y atención

6,6/10

Servicios

7,0/10

Estado de la propiedad e instalaciones

7,8/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Richard

No le gustó: Limpieza, personal y atención, servicios
It’s a hostel - so not super clean or modern, as could be expected. But the Bed and Mattress were horrible, sure wouldn’t hurt to change Mattresses from time to time!
Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Hiito

Se hospedó 7 noches en enero de 2024

8/10 Bueno

Laura

Le gustó: Limpieza, comodidad de la habitación
No le gustó: Estado de la propiedad e instalaciones
Top position in the city center
The room was really big with a lot of space, the problem was humidity, there was mold in the walls and got worse during the days we stayed. The kitchen is well equipped and has also an airfryer. The best was location really near everything supermarket , port and lagoon pool.
Se hospedó 5 noches en enero de 2024
Respuesta de Espy Staff el 26 feb. 2024
Hi Laura, thank you for leaving a review. We hope that you enjoyed your stay. Please note, as we are located in a tropical climate, unfortunately mould is unavoidable, this is why we have signs in the rooms to help our guests mitigate these issues (e.g. leaving the aircon on). If these directions are adhered to by guests then there should not be any issues. We wish you the best in your future travels.

10/10 Excelente

Nils Erik Kristoffer

Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Drew

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was great, in the centre of town, cheap, good kitchen with everything you need and a pool!
Se hospedó 2 noches en diciembre de 2023

6/10 Aceptable

Jessi Rose

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
Super convenient, right on the Esplanade close to food, wharf, and you can book tours right at the "reception" desk. Reception folks were very helpful. There were lots of cockroaches in my room -- scampering thru day and night. I was told "it's the tropics," "it's that time of year," and "we have exterminators in every month." The manager left with my a spray bottle of Raid. Secondly, the kitchen facilities were packed. It was nearly impossible to find room in any of the fridges, and waiting in line to cook or clean at any mealtime was routine.

10/10 Excelente

Evan

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Great location on the boardwalk
Excellent location right on the waterfront. Self check-in did not work for me either time staying here but they have a number you can call 24 hours to check in. Rooms are pretty sparse but decently comfortable. No comforter on the bed (only a bed sheet) but it's warm enough that you don't really need it. A/C units are also pretty strong. Not loud at night.
Se hospedó 2 noches en octubre de 2023
Respuesta de Monica -Manger The Espy el 25 oct. 2023
Hello Evan,Thank you for your kind review. We are so glad you enjoyed your stay with us.All the best on your next adventures.Kind regards,Monica

10/10 Excelente

Martina

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 6 noches en octubre de 2023

8/10 Bueno

Jan Peter Caspar

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en octubre de 2023

10/10 Excelente

Francesco

Se hospedó 2 noches en septiembre de 2023

10/10 Excelente

steven

Le gustó: Limpieza, personal y atención
Location, location, location!
Great place to stay on the heart of Cairns, everything is on your doorstep. Rooms are very basic but the Espy is all about location. Other guests and staff were friendly and engaging, the shared kitchen was clean and had everything you could want for food preparation. Given the price, you can't go past this place. The code system to access the building and rooms needs attention and can be frustrating but support from management was immediate and always forthcoming as required.
Se hospedó 3 noches en septiembre de 2023

4/10 Mediocre

Wade

Viajó por negocios
No le gustó: Personal y atención
No clear directions for the door codes to enter the accomodation, when I did get codes they were incorrect and the 24 hour number was generally unreachable when needed
Se hospedó 4 noches en agosto de 2023

8/10 Bueno

Panagiotis, MELTON

.
Se hospedó 5 noches en agosto de 2023

8/10 Bueno

Ruveen

Le gustó: Personal y atención
Covenient location. Close to everything. Nice and quiet.
Se hospedó 4 noches en agosto de 2023

6/10 Aceptable

Sara

Viajó en grupo
.
Se hospedó 2 noches en julio de 2023

8/10 Bueno

Hugh

Le gustó: Limpieza
Great location and comfortably room and bed Bit dingy with no windows to outside and very noisy until at least midnight
Se hospedó 4 noches en junio de 2023
Respuesta de The Espy Hostel el 6 jul. 2023
Hey Hugh, thank you very much for your honest feedback! Due to clashing work schedules sometimes the hostel can be noisy but we are trying to reduce it after 10 p.m. Apologies for any disturbances!Hope you still had a nice stay :)

10/10 Excelente

Katielynn

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Perfect Hidden Gem
As much as i want to keep this hostel a hidden gem, they deserve all the business possible. A simple yet welcoming environment, this place completely changed my prospective on hostels. It's not a party place and everyone respects one another, a very relaxed place. Location is centeral to everything in town on the waterfront, but the sounds of outside arent heard. I cannot recommend this place enough and cannot wait to return.
Se hospedó 8 noches en febrero de 2023

2/10 Terrible

Aki

No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones

2/10 Terrible

Suzanne

Se hospedó 7 noches en marzo de 2023

4/10 Mediocre

Vaia

No le gustó: Personal y atención
We paid for a room to be on the Esplanade. It was a Hostel, not a Hotel so the expectation wasn’t high. The room and amenities were clean and tidy. The cleanliness m
Se hospedó 2 noches en febrero de 2023
Respuesta de monica el 16 feb. 2023
Hello, Thank you for your feedback. Yes it is clearly stated we are a hostel but are glad you found amenities clean and tidy. Something we pride ourselves on.Enjoy your future travels.Kind regards,The Espy Team.

4/10 Mediocre

Felix

Viajó con su pareja
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Most people would probably call it a ‚cheap spot in the city center‘, but tbh it‘s really just a cheap spot because of the very cheap beds and matresses they provide. Yep, the matresses are dogs***. The whole place is more or less a hole. If you don‘t keep the AC, which is probably 50 years old, on for the whole night, you‘d probably sufficate. The AC is extremely loud (I had better sleeps in airplanes). Apart from that the rooms are tiny and the facilities are in really really bad condition, especially the toilets and showers. The permanent or longer-staying tenants are all a little bit sketchy and strange and one of them leaves tons of hairs in the bathroom everyday. The only (!!!) good thing this place provides is being close to the city.
Se hospedó 2 noches en enero de 2023
Respuesta de The Team at The Waterfront Havan Hostel el 30 ene. 2023
Hi Felix, Thank you for your feedback on your stay. Apologies that you were dissatisfied with our facilities. We will take your feedback onboard and do our best to improve where we can. If there was a specific incident with another guest that made you uncomfortable in anyway we would like to know in more detail about it so that we may rectify the issue. Please contact us directly by email admin@cairnswaterfronthaven.com We are a budget accommodation in a prime location.

10/10 Excelente

Clifmond

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I was so impressed at the quality for a low budget place. The guests were very respectful, friendly. The kitchen facilities were good. I would stay again. I did notice someone was sleeping kitchen when I woke up at 5am. Not sure if he was guest in the hotel.
Se hospedó 2 noches en enero de 2023
Respuesta de CP el 28 ene. 2023
Hi Clifmond, Thank-you for your great review. We pride ourselves on providing a clean, quiet place to stay. However, since we are a backpackers full of young people having fun, sometimes they don't make it to their bed. If there are any 'incidents' that are dangerous, we do have cameras. Safe travels & look forward to seeing you next time.

4/10 Mediocre

ONISHI

10/10 Excelente

tomoko

10/10 Excelente

tomoko

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
You can enjoy a free life. The staff cleans it every day, and you can make friends with other users.
Respuesta de Chrissy el 26 ene. 2023
Thank-you Tomoko, Glad to hear that you enjoyed your stay. We pride ourselves on providing a clean, quiet hostel. Safe travels and we look forward to your next visit.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
The room and facilities were nice. Check in was the only issue because coming from out of the country I don’t receive SMS messaging in order to receive the code to access my room. Therefore I was standing outside for a while trying to call but no one answered a couple of times. Other people visiting helped me to call the emergency number in which the employee then came to give me my code. There should be a better system knowing that there are many international travelers who don’t have a SIM card to work in Australia as other visitors said they had issues as well.
Se hospedó 3 noches en diciembre de 2022
Respuesta de the haven el 13 dic. 2022
Hello,Thank you for your review. As we are a self check in hostel all your details are sent via your email provided upon booking. We are sorry you were unable to locate this on your arrival but glad you enjoyed your stay otherwise.Kind regards,The Cairns waterfront haven team.

10/10 Excelente

Jason

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
A hostel with everything I needed, a great location and a friendly staff.
Se hospedó 7 noches en octubre de 2022
Respuesta de Monica el 9 nov. 2022
Thank you for your review and we are glad you had a great stay.Kind regards,Monica

2/10 Terrible

Van

Se hospedó 4 noches en septiembre de 2022
Respuesta de monica el 9 nov. 2022
We are sorry to see you didn't enjoy your stay. Some feedback as to why would be very much appreciated.Kind regards,Monica

6/10 Aceptable

Jordan

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
This is hostel and not a hotel. It was a nicer hostel, but I wish I had known that it was a hostel before booking. The bedrooms are nice with minimal furniture - no TV. The bathroom was not nice and bare bones. When thinking this is a motel/hotel - it is not good. For a hostel, it would be one of the nicer hostels.
Se hospedó 2 noches en agosto de 2022
Respuesta de Elliot el 5 oct. 2022
Thank you for your feedback regarding your stay with us, we have taken these reviews into consideration and have purchased new furniture and TVs in our private rooms for our guests. On our website we state that this is a hostel and not a hotel, we will try to ensure this is made clearer for our future bookings. Kind regards,Water Front Haven,Elliot.

4/10 Mediocre

david

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
The pictures on Expedia made us believe that we were staying at an apartment Turn out it was a hostile we were extremely disappointed but the management was excellent and promised a full refund after we found and moved to an apartment
Se hospedó 5 noches en agosto de 2022

6/10 Aceptable

Lauren

Le gustó: Limpieza
No le gustó: Personal y atención, servicios
THE GOOD: Room was clean, comfortable and located on the Esplanade. Great location! The BAD: I did not receive a pin code to access premises and room. When I arrived at the premises there was no staff. I had to find a blanket. Kitchen area very untidy, rubbish bins needed to be disposed of. Kitchen rules needs to be made clear and apparent to all guests.
Se hospedó 4 noches en agosto de 2022
Respuesta de Mon el 22 ago. 2022
Hello Lauren,Thank you for your feedback. We are in the process of improving these issues as we speak and appreciate you bringing them to our attention.Kind regards,Management at Cairns water front Haven.

6/10 Aceptable

YAMATO

Viajó con su familia y niños pequeños
No le gustó: Personal y atención
飛行機が遅れ深夜の到着となりましたが、フロントに書き置きがあり、無事チェックインできました。ただ、入り口のナンバーロックについては解除方法を事前にお知らせいただけなかったので、たまたま中にいたゲストが開けてくれましたが、もしいなければ、、、と考えると不安でした。 スタッフの方とは滞在中一度もお会いしませんでした。働く時間帯を変えた、というような貼り紙がありましたが、、、長期滞在のゲストが現場で動いているイメージなのでしょうか。 部屋は広かったですが、ホステルというイメージです。 トイレやシャワーは共同で、正直清潔感はちょっと微妙でした。 場所は非常に便利なところにあります。 まわりはウォーターフロントのお店が多く、食べるところには苦労しません。 海沿いなので、環境も良いです。 ただ、コスパという点では、他の宿泊施設と比較すると、ちょっと微妙かな、という感想でした。
Se hospedó 3 noches en agosto de 2022
Respuesta de Management el 14 ago. 2022
Hi Yamato Thank you for your feedback. Every guest will receive a message on their phone via the booking website with the check in info incl the door codes. Yes it is a hostel with shared facilities as well as private ensuite rooms, depending on the room category you book. We hope you had a great stay Best regards Cairns waterfront haven

10/10 Excelente

amanda

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Central location, easy walk to absolutely everything,clean facilities and lovely staff.
Se hospedó 8 noches en julio de 2022
Respuesta de Management el 26 jul. 2022
Hi Amanda Thank you for your lovely feedback. Take care and safe travels Cairns waterfront haven

4/10 Mediocre

Anne

Le gustó: Limpieza, personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
Good location. Friendly, polite manager. Room very basic-no coffee/tea making, fridge or tv. Insufficient sealing off of door into adjacent room meant noisy and light pollution and felt intrusive. Very overpriced for so called deluxe king room
Se hospedó 3 noches en julio de 2022
Respuesta de Cairns Waterfronthaven management el 15 jul. 2022
Hey Anne, I am very sorry to hear that. However we have a fully equipped kitchen where we offer free coffee, tea and sugar. You have access to this kitchen 24/7. Best regards

10/10 Excelente

Carolina

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Todo perfecto.
Se hospedó 2 noches en julio de 2022
Respuesta de Cairns Waterfronthaven Management el 15 jul. 2022
Hi Carolina, Thank you for staying with us. We hope you enjoyed your time :)

10/10 Excelente

jasmine

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en julio de 2022

8/10 Bueno

Marie, Parkwood

Le gustó: Estado de la propiedad e instalaciones
Haven lives up to its name, very quiet but in the centre of all the action. It had everything I needed for a quick stay, including air con, a pool & a huge kitchen! Other visitors were friendly and it’s a little quirky too - very good value 👍
Se hospedó 1 noche en junio de 2022
Respuesta de Haven family el 10 jun. 2022
Hi Marie, thank you so much for your feedback. We're so happy to hear you enjoyed your stay and you found the place to be a Haven for you! Take care and hopefully see you again! Best wishes, the Haven family

10/10 Excelente

Griffin

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Exactly as advertised. Great location at a great price.
Se hospedó 1 noche en mayo de 2022
Respuesta de Cairns Waterfront Haven el 27 jun. 2022
Thank you for staying with us, Griffin. We hope you enjoyed your time with us.

10/10 Excelente

Harinath

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location, good vibes.
Se hospedó 1 noche en abril de 2022
Respuesta de The Haven family el 10 jun. 2022
So happy to hear you enjoyed your stay with us Hari! it was good chatting with you. See you soon :) The Haven family