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Opiniones sobre DoubleTree by Hilton Hotel Cairns

4.5 out of 5
DoubleTree by Hilton Hotel Cairns
121-123 The Esplanade & Florence St, Cairns, QLD

Opiniones

8,6

Excelente

Evaluación: 10 - Excelente. 459 de 1000 opiniones" "
Evaluación: 8 - Bueno. 371 de 1000 opiniones" "
Evaluación: 6 - Aceptable. 103 de 1000 opiniones" "
Evaluación: 4 - Mediocre. 47 de 1000 opiniones" "
Evaluación: 2 - Terrible. 20 de 1000 opiniones" "

8,6/10

Limpieza

9,0/10

Personal y atención

8,2/10

Servicios

8,0/10

Estado de la propiedad e instalaciones

8,2/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Cliente verificado

Viajó en grupo
Se hospedó 2 noches en febrero de 2020
Respuesta de Kym Farrow - Hotel Manager el 25 feb. 2020
Thank you for taking the time to share your feedback following your recent stay at Double Tree by Hilton Cairns. Your feedback is valuable and greatly appreciated. I hope we may welcome you back to Double Tree by Hilton Cairns in the future.

8/10 Bueno

Rocio

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en julio de 2019
Respuesta de Scott Wilson - General Manager el 28 jul. 2019
Thank you for taking the time to share your feedback following your recent stay at Double Tree by Hilton Cairns. It is our goal to ensure that every guest experience is as positive as yours so your feedback is greatly appreciated, and will be shared with all our team.I hope we may welcome you back to Double Tree by Hilton Cairns in the future

10/10 Excelente

Lucille, Springfield

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location
Se hospedó 3 noches en marzo de 2024
Respuesta de Hilton Cairns Team el 26 abr. 2024
Dear Lucille,Thank you for your recent review of DoubleTree Cairns left on Expedia. It is pleasing to see your perfect score and read that you found our central location a highlight of your time with us. We look forward to seeing you again at DoubleTree Cairns

8/10 Bueno

Michael

Le gustó: Limpieza, personal y atención
Se hospedó 7 noches en abril de 2024
Respuesta de Adila - Commercial Team el 11 abr. 2024
Dear Michael, thank you for taking the time to leave a review about your recent stay at DoubleTree by Hilton Cairns. We are glad to read you enjoyed your stay with us and look forward to welcoming you back soon.

4/10 Mediocre

Indika

Viajó con su familia
No le gustó: Personal y atención, estado de la propiedad e instalaciones
F&B staff wasn’t good specially one of the supervisor lady
Se hospedó 4 noches en abril de 2024
Respuesta de Adila - Commercial Team el 10 abr. 2024
Dear Indika, thank you for taking the time to leave a review about your recent stay at the DoubleTree by Hilton Cairns on Expedia. We appreciate your feedback as we strive to provide the best possible service to every guest. We hope you choose to choose to stay with us again soon.

10/10 Excelente

Diane

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Bien situé-Bon rapport qualité-prix
Se hospedó 3 noches en marzo de 2024
Respuesta de Adila - Commercial Team el 3 abr. 2024
Dear Diane, thank you for taking the time to leave a review about your recent stay at DoubleTree by Hilton Cairns on Expedia. We are pleased to read that you enjoyed your time with us and look forward to welcoming you back soon.

8/10 Bueno

Alan

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice ocean view
Se hospedó 3 noches en marzo de 2024
Respuesta de Adila - Commercial Team el 27 mar. 2024
Dear Alan, thank you for taking the time to leave a rating about your recent stay at DoubleTree by Hilton Cairns on Expedia. We are thrilled you enjoyed your time with us and look forward to having you back again soon.

8/10 Bueno

Trevor, Carlton

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Only thing I didn’t like was not having a shower recess, was hard getting in and out of a bathtub to have a shower, as well as dangerous if you fall
Se hospedó 1 noche en marzo de 2024
Respuesta de Adila - Commercial Team el 26 mar. 2024
Dear Trevor, thank you for taking the time to leave a review about your recent stay at DoubleTree by Hilton Cairns. We are pleased you enjoyed your time with us and look forward to having you back soon.

8/10 Bueno

Elizabeth

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Adila - Commercial Team el 21 mar. 2024
Dear Elizabeth, thank you for taking the time to leave a review about your recent stay at DoubleTree by Hilton Cairns. We are thrilled to hear you enjoyed your time with us and look forward to welcoming you back soon.

10/10 Excelente

randall

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It is a good clean property with a great team effort by all of the employees
Se hospedó 7 noches en marzo de 2024
Respuesta de Adila - Commercial Team el 17 mar. 2024
Dear Randall, thank you for taking the time to write a review about your recent stay at DoubleTree by Hilton Cairns on Expedia. We are thrilled to read you enjoyed you time with us and look forward to having you stay with us again soon.

10/10 Excelente

Shigeru

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
清潔　ビューがいい　スタッフ日本人で対応
Se hospedó 1 noche en febrero de 2024
Respuesta de Adila - Commercial Team el 1 mar. 2024
Dear Shigeru, thank you for taking the time to leave a review about your recent stay on Expedia. We are pleased to read you enjoyed your time with us and look forward to welcoming you back soon.

6/10 Aceptable

Rainie

Viajó con su pareja
Le gustó: Personal y atención, servicios
We upgraded the room to the King bed with water view, but after we checked in and get to our room. The room’s view was totally different than what we expected as well as what’s being show in the photos. The room we get was on a lower floor and the tree outside blocked all the view. The only good thing here are the staff, all of them are super nice and friendly. Room wise, very disappointed.
Respuesta de Adila - Commercial Team el 20 feb. 2024
Dear Rainie, thank you for taking the time to leave a review about your recent stay at DoubleTree by Hilton Cairns on Expedia. We are disappointed to hear that you did not have a great experience when it came to the room and the views but pleased to know that you were well looked after by our team. We hope you choose to stay with us again soon.

10/10 Excelente

Stephenie

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
First class all the way!
Se hospedó 5 noches en febrero de 2024
Respuesta de Adila - Commercial Team el 18 feb. 2024
Dear Stephanie, thank you for taking the time to leave a review about your recent stay at DoubleTree by Hilton Cairns. We are so thrilled to read you enjoyed your time with us and look forward to having you stay with us again soon.

10/10 Excelente

jocelyn patricia

Se hospedó 5 noches en febrero de 2024
Respuesta de Adila - Commercial Team el 18 feb. 2024
Dear Jocelyn, thank you for taking the time to leave a rating about your recent stay at DoubleTree by Hilton Cairns. We are so thrilled to read you enjoyed your time with us and look forward to having you stay with us again soon.

10/10 Excelente

Robert

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Well situated and lovely layout. Good amenities and staff
Se hospedó 3 noches en febrero de 2024
Respuesta de Adila - Commercial Team el 11 feb. 2024
Dear Robert, thank you for taking the time to leave a review about your recent stay at DoubleTree by Hilton Cairns on Expedia. We are pleased to read you enjoyed your time with us and look forward to welcoming you back soon.

10/10 Excelente

Mladen

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice and enjoyable place.
Se hospedó 2 noches en enero de 2024
Respuesta de Adila - Commercial Team el 11 feb. 2024
Dear Mladen, thank you for taking the time to leave a review about your recent stay at DoubleTree by Hilton Cairns on Expedia. We are thrilled to read you enjoyed your time with us and look forward to welcoming you back soon.

6/10 Aceptable

Carly

Se hospedó 3 noches en enero de 2024
Respuesta de Adila - Commercial Team el 20 mar. 2024
Hi Carly, thank you for taking the time to leave a review about your recent stay at DoubleTree by Hilton Cairns on Expedia. We are glad you enjoyed your stay and look forward to seeing you again soon.

8/10 Bueno

Michael

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Almost the best hotel we have stayed in.
Staff are very friendly. Room was nicely laid out with a balconey view to Cairns Harbour. Down Side: No WIFI unless you signed up for the Hilton program. No way to connect laptop to TV, denying access to streaming services. Excellent breakfast, but nothing in the room to make even a cup of soup. Access to a microwave was by means of going to reception with your food you want reheated and get them to reheat it for you. Only food after breakfast was by expensive meals via 'The Vine' from 6.30pm till 8:30pm. Closest access to a food outlet was a 20 minute walk. No mention of a $200-250 holding deposit once you register with reception upon arrival. That was a big surprise.
Se hospedó 6 noches en enero de 2024
Respuesta de Adila - Commercial Team el 2 feb. 2024
Dear Michael, thank you for taking the time to write a review about your recent stay at DoubleTree by Hilton Cairns and for providing your feedback. We hope to host you again soon.

10/10 Excelente

Ikumi

Se hospedó 1 noche en enero de 2024
Respuesta de Adila - Commercial Team el 20 mar. 2024
Hi Ikumi, thank you for taking the time to leave a review about your recent stay at DoubleTree by Hilton Cairns on Expedia. We are glad you enjoyed your stay and look forward to seeing you again soon.

8/10 Bueno

Christian

Viajó con su familia
Le gustó: Limpieza, personal y atención, comodidad de la habitación
Good hotel that is getting old and it shows. Being a Hilton partner the service and standar is high. Breakfast was a bit under the standard and the hotel is becoming old. Would stay there again.
Se hospedó 5 noches en enero de 2024
Respuesta de Adila - Commercial Team el 25 ene. 2024
Dear Christian, thank you for taking the time to leave a review on your recent stay at DoubleTree by Hilton Cairns on Hotels.com. We are pleased to read you had a pleasant stay with us and look forward to welcoming you back soon.

8/10 Bueno

Thai

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Easy to shop, go to many restaurants
Se hospedó 3 noches en enero de 2024
Respuesta de Adila - Commercial Team el 21 ene. 2024
Dear Thai,Thank you for choosing DoubleTree by Hilton Cairns and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again soon.

8/10 Bueno

CHARLES, Denver

Viajó con su familia
Le gustó: Servicios, estado de la propiedad e instalaciones
Overall, a good hotel. Great location and easy access. A great view of the ocean from the room with a beautiful area with trees and a pond in the center of the hotel. Free parking on the street right in front of the hotel. Bed was comfortable with a nice big shower. We found a small live roach in the bathroom when we arrived. Front desk personnel were friendly and helpful but it took a long time for each transaction.
Respuesta de Adila - Commercial Team el 21 ene. 2024
Dear Charles,Thank you for choosing DoubleTree by Hilton Cairns. We are delighted to read you enjoyed your time with us especially our convenient location, close to all that Cairns has to offer. We look forward to having you stay with us again soon.

8/10 Bueno

Leigh

Se hospedó 3 noches en enero de 2024
Respuesta de Adila - Commercial Team el 21 ene. 2024
Dear Leigh,Thank you for choosing DoubleTree by Hilton Cairns. We are pleased to read you had a wonderful time with us and hope to have the pleasure of hosting you again soon.

10/10 Excelente

Sho

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Adila - Commercial Team el 17 ene. 2024
Dear Sho, Thank you for taking the time to leave a rating about your recent stay at the DoubleTree Cairns. We are pleased to see you enjoyed your time with us and look forward to welcoming you back soon.

8/10 Bueno

Sandra

Se hospedó 6 noches en enero de 2024
Respuesta de Adila - Commercial Team el 17 ene. 2024
Dear Sandra, thank you for taking the time to leave a review on your recent stay at DoubleTree Cairns. We are pleased to read that you enjoyed your time with us and look forward to welcoming you back soon.

6/10 Aceptable

Sapna

Le gustó: Personal y atención, servicios
No le gustó: Limpieza
Se hospedó 3 noches en diciembre de 2023
Respuesta de Adila - Commercial Team el 15 ene. 2024
Dear Sapna, thank you for taking the time to leave us a review on Expedia. We are glad you enjoyed your stay with us and look forward to hosting you again soon.

6/10 Aceptable

William

Se hospedó 1 noche en enero de 2024
Respuesta de Adila - Commercial Team el 15 ene. 2024
Dear William, thank you for taking the time to leave us a review on Expedia. We are glad you enjoyed your stay with us and look forward to hosting you again soon.

2/10 Terrible

Gurpreet

Se hospedó 1 noche en enero de 2024
Respuesta de Adila - Commercial Team el 14 ene. 2024
Dear Gurpreet, thank you for taking the time to leave a rating on your recent stay at the DoubleTree. We are disappointed to hear that we fell short of your expectations. We hope you choose to stay with us again, so we are able to provide you with a more memorable experience.

6/10 Aceptable

Milan, Fremont

Viajó con su familia
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Hi, I've yet to reach out to the hotel since I arrived in my country, the USA, on Jan 6th after checking out on the morning of Jan 6th. Upon checkout late in the afternoon, I found several bed bug bites all over my body, including my neck, torso, arms, legs, and feet. They were extremely itchy and painful, and I needed medical attention once I got to my home country later that evening. They prescribed medication and painkillers. I did not have these bites when I checked in. Could you let me know what you will do about this? It has been extremely agonizing throughout my flight, and even upon landing, I had to visit the ER with a high fever and extreme rash and get prescription painkillers. I'll never stay at a Hilton again. I've reached out to hotel management and awaiting their next step on this. Very disappointed with Hilton
Se hospedó 2 noches en enero de 2024
Respuesta de Adila - Commercial Team el 14 ene. 2024
Dear Milan, thank you for taking a moment to share your experience. We are sorry to learn that this visit fell short of what we strive to deliver and was less enjoyable than it should have been. We have notified the team at DoubleTree and they will be in touch with you shortly. We hope you will still consider Hilton in future.

4/10 Mediocre

Hanlu

No le gustó: Limpieza, personal y atención
The housekeeping staff throw my pajamas on the carpet floor on the first day. And the cleaning staff entered my room with no knock or anything on the last day before I checked out. No or limited training on staff.
Se hospedó 6 noches en diciembre de 2023
Respuesta de Adila - Commercial Team el 8 ene. 2024
Dear Hanlu, thank you for taking the time to leave us a review. We are disappointed to read that you did not have a positive experience during your stay at DoubleTree Cairns. Thank you for providing us with your feedback and we hope you choose to stay with us again, so we are able to provide you with a much better experience.

10/10 Excelente

Ruben, Richmond

Se hospedó 1 noche en enero de 2024
Respuesta de Adila - Commercial Team el 23 ene. 2024
Dear Ruben, thank you for taking the time to leave a rating about your recent stay at DoubleTree Cairns on Expedia. We are so thrilled you enjoyed your time with us and look forward to welcoming you back soon.

8/10 Bueno

RISA

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 4 noches en diciembre de 2023
Respuesta de Adila - Commercial Team el 31 ene. 2024
Dear Risa, thank you for taking the time to leave a review about your recent stay at DoubleTree. We are pleased to hear that you enjoyed your time with us and look forward to welcoming you back soon.

6/10 Aceptable

Chanmi

Viajó con su familia
No le gustó: Limpieza, servicios
For the name and reputation, this one missed the mark. Maybe I had higher expectations with Hilton’s prestige - it was just ok.
Se hospedó 8 noches en diciembre de 2023
Respuesta de Adila - Commercial Team el 4 ene. 2024
Dear Chanmi, thank you for taking the time to leave us a review on Expedia. We are disappointed to know you did not have a positive stay at DoubleTree Cairns. We hope to welcome you back so we are able to provide you with a much more positive experience.

6/10 Aceptable

SHINYA

Viajó con su pareja
Le gustó: Personal y atención
Respuesta de Adila - Commercial Team el 7 feb. 2024
Dear Shinya, thank you for taking the time to leave a rating about your recent stay at DoubleTree Cairns. We are pleased that you enjoyed your stay with us and look forward to welcoming you back soon.

8/10 Bueno

Wanyun

Se hospedó 1 noche en diciembre de 2023
Respuesta de Adila - Commercial Team el 17 ene. 2024
Dear Wanyun, Thank you for taking the time to leave a rating about your recent stay at the DoubleTree Cairns. We are pleased to see you enjoyed your time with us and look forward to welcoming you back soon.

4/10 Mediocre

Risa

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Room service wasn’t great, lasagna was over cooked - really dry and hard, fish & chips - fish was like KFC. We saw a cockroach in the room. The two of the light switches weren’t working. We liked beds - nice and comfortable. Overall, it wasn’t what we expected, doesn’t worth the price. We were so disappointed, won’t come back.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Adila - Commercial Team el 27 dic. 2023
Dear Risa, thank you for taking the time to leave a review on Expedia about your stay at DoubleTree Cairns. We are disappointed to read that we did not meet your expectations. We hope you choose to stay with us again, so we are able to create a more memorable experience for you.

10/10 Excelente

Fred

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Adila - Commercial Team el 27 dic. 2023
Dear Fred thank you for taking the time to leave a rating on your recent stay at DoubleTree Cains on Expedia. We are pleased that you enjoyed your time with us and look forward to welcoming you back soon.

10/10 Excelente

Mary

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de Adila - Commercial Team el 27 dic. 2023
Dear Mary, thank you for taking the time to leave a rating on your recent stay at DoubleTree Cains on Wotif. We are pleased that you enjoyed your time with us and look forward to welcoming you back soon.

10/10 Excelente

Sam

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en diciembre de 2023
Respuesta de Adila - Commercial Team el 21 dic. 2023
Dear Sam, thank you for taking the time to leave a rating for DoubleTree Cairns on Hotels.com. We are pleased to see that you enjoyed your stay with us. We look forward to welcoming you back soon.

10/10 Excelente

Chun Kit

Se hospedó 3 noches en diciembre de 2023
Respuesta de Adila - Commercial Team el 19 dic. 2023
Dear Chun,Thank you for taking the time to leave a 5 star rating on Expedia for your recent stay at DoubleTree Cairns. We are pleased that you enjoyed your stay with us and look forward to welcoming you back soon!

10/10 Excelente

Sue

Le gustó: Limpieza, personal y atención, servicios
The hilton hotel is very clean and beautifully scented from the moment you went through to the lobby/room. I had hot water issues as in there wasn’t any and they did take awhile to fix issue. I was told in the end to leave shower on for 10 minutes and the hot water should be through. What an awful amount of water to waste.
Se hospedó 4 noches en diciembre de 2023
Respuesta de Adila - Commercial Team el 18 dic. 2023
Hi Sue, thank you for taking the time to leave a review on Wotif on your recent stay at DoubleTree Cairns. We are pleased to read you enjoy your time with us and look forward to welcoming you back soon.

8/10 Bueno

Ry

Se hospedó 1 noche en diciembre de 2023
Respuesta de Adila - Commercial Team el 4 ene. 2024
Dear Ry, thank you for taking the time to leave a positive rating on your recent stay at DoubleTree Cairns. We look forward to welcoming you back soon.

2/10 Terrible

Steven

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 4 noches en diciembre de 2023
Respuesta de Adila - Commercial Team el 18 dic. 2023
Dear Steven, thank you for taking the time to leave your rating on your recent stay at DoubleTree Cairns on Wotif. We are disappointed to read that you did not have a great stay with us. If you do choose to stay at DoubleTree Cairns again, we would love to provide you with a much better experience.

10/10 Excelente

Jonna

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023
Respuesta de Adila - Commercial Team el 11 dic. 2023
Hi Jonna, thank you for your positive review about your recent stay at the DoubleTree Hilton Cairns on Hotels.com. We look forward to welcoming you back soon.

10/10 Excelente

Hemen

Se hospedó 6 noches en noviembre de 2023
Respuesta de Adila - Commercial Team el 11 dic. 2023
Hi Hemen, thank you for your positive review about your recent stay at the DoubleTree Hilton Cairns on Hotels.com. We look forward to welcoming you back soon.

10/10 Excelente

Michael, Greenfield

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Clean, quiet, great breakfast, great location for aquarium, Reef Center, and many dining options
Se hospedó 4 noches en noviembre de 2023
Respuesta de Adila - Commercial Team el 11 dic. 2023
Hi Michael, thank you for review on your recent say at DoubleTree Cairns on Expedia. We are thrilled to read that you enjoyed your stay with us especially our convenient location, close to all that Cairns has to offer. We are pleased that you enjoyed our buffet breakfast at The Atrium, the prefect way to kickstart your day. We look forward to welcoming you back to the DoubleTree soon.

8/10 Bueno

Julie Ann

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Just far away enough from the hustle of the harbor, but next to the Esplanade. The spread at the Vino Bar was great too. Service excelled!
Se hospedó 5 noches en noviembre de 2023
Respuesta de Adila - Commercial Team el 29 nov. 2023
Dear Julie, thank you for taking the time to write a review on your recent stay at DoubleTree by Hilton Cairns on Expedia. We are thrilled to hear that you enjoyed your stay with us especially our location where you can stay comfortably but still enjoy our various cafes & restaurants just a short walk away. Our team always strive to provide every guest with the best possible service. We look forward to welcoming you back soon!

8/10 Bueno

Shohei

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios
Staff is kind and Price is reasonable. Facility is little bit old , but it’s not big deal.
Se hospedó 5 noches en noviembre de 2023
Respuesta de DoubleTree Cairns Team el 17 nov. 2023
Shohei, thank you for your great score left on Expedia from your stay with us at DoubleTree Cairns - we are thrilled that you enjoyed your interactions with our team and that this contributed to an enjoyable time in Cairns. We look forward to welcoming you back again one day

2/10 Terrible

Muhammad Nadir

Se hospedó 1 noche en noviembre de 2023
Respuesta de Adila - Commercial Team el 11 dic. 2023
Hi Muhammad, thank you for leaving a review on your recent stay at the DoubleTree Cairns. We are disappointed to see that you did not have the best experience. We do hope you choose to stay at the DoubleTree Cairns again in the future, where we will be able to provide you with the best possible service.

8/10 Bueno

Sophea

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Tiny insects found in the bed
Se hospedó 3 noches en noviembre de 2023
Respuesta de DoubleTree Cairns Team el 13 nov. 2023
Thank you for bringing this to our attention, and we sincerely apologise for any inconvenience you experienced during your stay. Your feedback is crucial to our continuous improvement and we appreciate your understanding as we address this matter.