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Opiniones sobre Cairns Private Apartments

4.5 out of 5
Cairns Private Apartments
Shop 1, 34 The Esplanade, Cairns, QLD

Opiniones

9,0

Magnífico

Evaluación: 10 - Excelente. 205 de 329 opiniones" "
Evaluación: 8 - Bueno. 97 de 329 opiniones" "
Evaluación: 6 - Aceptable. 9 de 329 opiniones" "
Evaluación: 4 - Mediocre. 11 de 329 opiniones" "
Evaluación: 2 - Terrible. 7 de 329 opiniones" "

9,2/10

Limpieza

8,6/10

Personal y atención

9,0/10

Servicios

8,8/10

Estado de la propiedad e instalaciones

9,0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

David, New Brighton

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Property was very nice - nice building, great location comfortable - It was nice to have a kitchen to make breakfast before the excursions. The only negative was I couldn't get the TV in the living room to work, but I didn't report this since we didn't have much time to watch TV anyway and the bedroom TV was fine.
Se hospedó 5 noches en abril de 2024
Respuesta de Cairns Private Apartments el 2 may. 2024
Thank you for the feedback. we are pleased you enjoyed your stay.

10/10 Excelente

Satinder, Bellevue

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We stayed in a 2 bedroom unit. The unit was very spacious and nice. The only issue was the water condensation on the windows. They were mostly wet the whole time. Not sure if that was due to extreme hot weather outside and AC inside the unit. The views were lovely and the balcony was quite large to sit outside and enjoy the views.
Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Robert

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The check in and check out was easy and the staff very helpful. The property was very central, clean and comfortable. My one bedroom unit overlooked the water and was very well maintained; the kitchen contained all the needed utensils etc and there was a washing machine and dryer.
Se hospedó 4 noches en octubre de 2023
Respuesta de Jo el 26 oct. 2023
Thank you for the feedback. We are pleased you enjoyed your stay

8/10 Bueno

Rod

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The safe instructions were very confusing. Also it was almost impossible to stream a movie or a tv show. It just kept buffering all the time
Se hospedó 7 noches en agosto de 2023
Respuesta de Cairns Private Apartments el 26 ago. 2023
Thank you for the feedback. We will investigate the WIFI issue.

10/10 Excelente

Fumie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en julio de 2023
Respuesta de Cairns Private Apartments el 15 jul. 2023
Thank you for the feedback. We are pleased you enjoyed your stay.

10/10 Excelente

Caroline

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Property was lovely and clean, harbour views were fantastic and the reception staff went above and beyond when our arriving flights were cancelled delaying our stay by 48 hours. Would definitely recommend staying here.
Se hospedó 7 noches en julio de 2023
Respuesta de Jo el 10 jul. 2023
Thank you for the lovely feedback Caroline.We are pleased you enjoyed your stay and hope to see you both again.

10/10 Excelente

Russell

Se hospedó 2 noches en junio de 2023
Respuesta de Cairns Private Apartments el 16 jul. 2023
Thank you for the feedback. We are pleased you enjoyed your stay.

10/10 Excelente

Russell

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very friendly and helpful staff who manage the properties
Se hospedó 2 noches en junio de 2023
Respuesta de Jo el 19 jun. 2023
Thank you for the feedback Russell. We are pleased you enjoyed your stay and look forward to seeing you again.

10/10 Excelente

Emma

Se hospedó 2 noches en mayo de 2023
Respuesta de Jo el 3 jul. 2023
Thank you for the feedback. We are pleased you enjoyed your stay.

2/10 Terrible

Kevin

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We never ended up staying at the apartments. We called ahead for a late check in but were left the wrong key cards and would not work for the apartment that was reserved for us. The cards had a different room number on them so we thought that maybe it was the paperwork that was wrong. Guess what? The cards did work on the other apartment but I’m sure the guy we woke up at 1:00 in the morning wished they hadn’t. With no desk and no after hours phone number to call, we had to walk across the street and book our stay at the Hilton (they were great by the way). We also never heard from the property management afterwards, not even to apologize.
Se hospedó 3 noches en abril de 2023
Respuesta de Jo el 28 abr. 2023
Hi Kevin,We emailed you through your Expedia email address as that was the only way we had to communicate with you on the morning you advised us of the mix up. We apologised unreservedly and issued a refund immediately. We are a small business and unfortunately mistakes do happen.We are so sorry your experience was a bad one.

10/10 Excelente

Renee, Richmond

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The location is good, close to the Reef Fleet Terminal, Esplanade Lagoon, and restaurants. Although check-in front desk is at another location, the staff are nice and helpful. We had problem with the wifi the second day, but was fixed when reported right away. We really enjoyed our stay at this apartment.
Se hospedó 3 noches en marzo de 2023
Respuesta de Cairns Private Apartments el 4 abr. 2023
Hi Renee,Thank you for your feedback. We are pleased you enjoyed your stay with us, and hope to be able to welcome you back to Cairns in the future.Kind regards,

8/10 Bueno

Lyn

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Room had problems with toilet and air con. Both were fixed when reported.
Se hospedó 7 noches en marzo de 2023
Respuesta de Jo el 24 mar. 2023
Thank you for the feedback. We are pleased you enjoyed your stay.

8/10 Bueno

Terence, N reading

Le gustó: Limpieza, estado de la propiedad e instalaciones
Great location as all tours leave from Wharf right next to hotel. Checking in was awful because I could not find it. Check-in at a storefront near corner of Esplanade that sells tours. It does not show on google. Hotel itself is one block away on Waterfront :Cairns Harborfront"
Se hospedó 6 noches en marzo de 2023
Respuesta de Jo el 24 mar. 2023
Thank you. we will take your feedback on board

4/10 Mediocre

Hayley

Viajó con su pareja
Le gustó: Limpieza, servicios
No le gustó: Personal y atención, estado de la propiedad e instalaciones
The room was very clean and modern. Great service initially however, the air conditioning in the room didn’t work at all. Day one we thought it was just a matter of being off and the room being closed up. Day two it was like a sauna when we returned to the room late. We reported the issue at 8:30 once they opened and returned to our room at 2:30pm to what felt like a sauna again. We ended up opening the main door to the hallway to allow cooler air into the room with people walking by. At 3:15pm, we called again to check when a Refrigeration Company might be coming and was told soon. By 6pm we had to leave and sit at the Lagoon due to the heat in the room. We tried sleeping with the balcony door open but the restaurant noise below was loud with it open and it was still with no beeeze. We checked out on day 3 with no updates, not a phone call or even a discussion on a refund of some sort. Return to Cairns in a week and refuse to stay here again. If the aircon issue didn’t happen or we received correspondence from them we would have returned. Really poor service around the issue. Incredibly disappointed and the heat whilst in the room without fans etc caused angst and frustration between us trying to keep cool and sleep. We averaged 3 hours each night due to the heat.
Respuesta de Cairns Private Apartments el 11 mar. 2023
We are so sorry you had this experience. We are rectifying all issues you have raised.

10/10 Excelente

vinh

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 4 noches en enero de 2023
Respuesta de Jo el 7 mar. 2023
Thank you. We are pleased you enjoyed your stay

10/10 Excelente

Wendy Van

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Loved our stay at Cairns Private Apartments. Very accessible to everything. Great view. Will come back again.
Respuesta de Ivana el 8 ene. 2023
Thanks Wendy we look forward to having you stay with us again.

10/10 Excelente

Hiroshi

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
時間外のチェックインにも快く 対応していただきました。
Se hospedó 2 noches en diciembre de 2022
Respuesta de Jo el 31 dic. 2022
Thank you for your feedback. We are happy you enjoyed your stay with us.

10/10 Excelente

Michelle

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
VERY WELL SITUATED AND APPOINTED. VERY CLEAN.
Respuesta de Jo el 24 dic. 2022
Thank you for your feedback. We are pleased you enjoyed your stay.

10/10 Excelente

Jeanmarie

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Respuesta de Cairns Private Apartments el 17 nov. 2023
Thank you. We are pleased you enjoyed your stay.

8/10 Bueno

Paul

Viajó con su pareja
Le gustó: Limpieza, personal y atención
Perfect location, however needs a larger fridge and an oven
Respuesta de Jo el 5 dic. 2022
Thank you for the feedback.

8/10 Bueno

Gary, Round Rock

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location next to wharf and many dining options.
Se hospedó 3 noches en noviembre de 2022
Respuesta de Jo el 27 nov. 2022
Thank you for the feedback Gary. We are pleased you enjoyed your stay.

10/10 Excelente

Natalee

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
So close to restaurants and casino etc
Se hospedó 3 noches en noviembre de 2022
Respuesta de Jo el 31 dic. 2022
Thank you for your feedback. We are pleased you enjoyed your stay.

10/10 Excelente

Trish

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Location Parking Staff All excellent
Se hospedó 2 noches en octubre de 2022
Respuesta de Jo el 27 oct. 2022
Thank you for the feedback Trish. We are pleased you enjoyed your stay.

10/10 Excelente

Iryna

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The apartment meets all the requirements for recreation. I will always be glad to come back again.
Se hospedó 2 noches en octubre de 2022
Respuesta de Jo el 24 oct. 2022
Thank you so much for the lovely feedback. We are happy you enjoyed your stay and look forward to seeing you again.

10/10 Excelente

Christopher

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The apartment was fantastic both in terms of the apartment itself and the location. The apartment was a really good size and was very well equipped. Being right on the harbour was central for everything we wanted to do. Great restaurants within walking distance. Can’t fault it……would definitely recommend.
Se hospedó 5 noches en octubre de 2022
Respuesta de Jo el 23 oct. 2022
Thank you so much for the lovely feedback Christopher.We are pleased you enjoyed your stay.

10/10 Excelente

CATHIE

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en octubre de 2022

10/10 Excelente

Matthew j

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 8 noches en septiembre de 2022

10/10 Excelente

Deb

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great apartment & fantastic location - so close to everything & a very comfortable stay!
Se hospedó 5 noches en septiembre de 2022
Respuesta de Jo el 27 sept. 2022
Thank you for the feedback. We are pleased you enjoyed your stay.

10/10 Excelente

Lisa

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The view was absolutely breathtaking on the 11th floor. I was very lucky with this one.
Se hospedó 7 noches en septiembre de 2022
Respuesta de Jo el 25 sept. 2022
Thank you Lisa. We are pleased you enjoyed your stay.

10/10 Excelente

aaron

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice clean facilities close to the harbour and cbd
Se hospedó 3 noches en septiembre de 2022
Respuesta de Jo el 19 sept. 2022
Thank you for the feedback. We are pleased you enjoyed your stay.

10/10 Excelente

greg

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 10 noches en septiembre de 2022

10/10 Excelente

kevin

Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
The unit was most satisfactory at all levels with a great view from balcony. There was nothing i didn't lke about the property.
Se hospedó 6 noches en septiembre de 2022
Respuesta de Jo el 14 sept. 2022
Thank you Kevin. We are pleased you enjoyed your stay.

10/10 Excelente

Natalie

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Fantastic apartment with an amazing view! Could not fault.
Se hospedó 3 noches en agosto de 2022
Respuesta de Jo el 31 ago. 2022
Thank you for the feedback. We are pleased you enjoyed your stay.

10/10 Excelente

Stephen

Se hospedó 7 noches en agosto de 2022

10/10 Excelente

Robert, ROCKDALE

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent apartment. Well maintained. Extremely close to ferry services and day trips. Staff Extremely helpful.
Se hospedó 5 noches en julio de 2022
Respuesta de Jo el 6 ago. 2022
Thank you for the feedback Robert. We are pleased you enjoyed your stay.😊

10/10 Excelente

Keith

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Close to many good restaurants.
Se hospedó 3 noches en mayo de 2022
Respuesta de Jo el 16 jun. 2022
We are pleased you enjoyed your stay.

8/10 Bueno

Roslyn

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Location was excellent, facilities and unit provided everything as advertised. Beds very comfortable. Reception for our Unit, (once we located it - due to us not reading instructions carefully) were very helpful and polite, building reception not so polite. Great location and great unit to watch the day go by.
Se hospedó 2 noches en abril de 2022
Respuesta de Jo el 10 may. 2022
Thank you for the lovely feedback Roslyn. We are pleased you enjoyed your stay.

10/10 Excelente

robert

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great stay, Jason was very helpful, will stay again. Thanks.
Se hospedó 2 noches en marzo de 2022
Respuesta de Jo el 29 mar. 2022
Thank you for the feedback. We are pleased you enjoyed your stay and look forward to seeing you again.

8/10 Bueno

kathleen

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
A perfect place to unwind after a stressful time packing up a 4 bedroom house for settlement of sale. Staying at this apartment overlooking the inlet, mountains and boats was so relaxing. The restaurants on the boardwalk below are ‘white noise’ in the scheme of things though one boat in the Harbour (not sure if it’s tourist oriented) felt the need to serenade the complex with its choice of music come 7am on a Sunday when all you want to do is listen to the water lapping under the boardwalk. My 1 bedroom apartment was well appointed and clean though ‘tired’ in some areas. The view from the complex’s pool is great though the pool itself is a disappointment at only 1.2 metres deep. I’m very pleased with my choice to stay at Harbour Lights Cairns.
Se hospedó 10 noches en marzo de 2022
Respuesta de Jo el 27 mar. 2022
Thank you for the lovely feedback Kathleen. We are pleased you enjoyed your stay and look forward to seeing you again.

10/10 Excelente

Brenda

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I regularly travel to Cairns and this is the best apartment I have stayed in. Cannot fault it. Well located and staff were excellent. It has everything!
Se hospedó 3 noches en noviembre de 2021
Respuesta de Jo el 21 ene. 2022
Thank you for the lovely feedback. We are pleased you enjoyed your stay.

10/10 Excelente

Kane

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great service, best location in cairns. Close to everything
Se hospedó 5 noches en enero de 2022
Respuesta de Jo el 18 ene. 2022
Thank you for the lovely feedback Kane. We look forward to seeing you again.

8/10 Bueno

Donald

Viajó con su pareja
Le gustó: Servicios, estado de la propiedad e instalaciones
Complex had Location, Location, Location. Very handy to Esplanade and The Pier. No traffic noise due to waterfront location. Fridge kept freezing contents. Otherwise a perfect spot. Would stay again,
Se hospedó 6 noches en diciembre de 2021
Respuesta de Jo el 18 ene. 2022
Thank you for the feedback. We are pleased you enjoyed your stay and look forward to seeing you again.

10/10 Excelente

Suzanne

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location and service. Perfect view. Will definitely be coming back.
Se hospedó 4 noches en octubre de 2021
Respuesta de Jo el 31 oct. 2021
Thank you for the lovely feedback Suzanne. We are pleased you enjoyed your stay 😊

10/10 Excelente

Raelene, Gold Coast

Viajó en grupo
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Fantastic check in, very helpful and friendly.
Se hospedó 2 noches en octubre de 2021
Respuesta de Jo el 14 oct. 2021
Thank you Raelene. We are pleased you enjoyed your stay.

8/10 Bueno

Alannah

Viajó en grupo
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The property manager was wonderful, very accommodating and friendly which made the check in and out process very smooth. The view was fantastic! Would definitely stay there again.
Se hospedó 2 noches en septiembre de 2021
Respuesta de Jo el 20 sept. 2021
Thank you Alannah, We are pleased you enjoyed your stay and look forward to seeing you again in the future.😊

6/10 Aceptable

Peter

Viajó con su pareja
Le gustó: Limpieza, estado de la propiedad e instalaciones
The view was great, over the inlet. The apartment was a good size and it was very quiet indeed throughout our stay. The location was really good, especially to the pier and restaurants. The directions provided to get to the lifts were confusing as the floor levels and the lift access door were unmarked. I'm happy to rewrite those on request to help others - a helpful resident showed us the way. The air con. was so noisy we often turned it off. I am convinced that this would be solved simply and cheaply by replacing the filter with a better one. Also, we are not fans of the bathroom setup: not private enough.
Se hospedó 6 noches en septiembre de 2021
Respuesta de Jo el 18 sept. 2021
Thank you for the feedback. We are pleased you enjoyed your stay.

10/10 Excelente

Dan

Viajó en grupo
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Was a really nice and clean 2 bedroom apartment, right in the middle of where you want to be. Great views over the harbour and hills too, which was nice of a morning and afternoon.
Se hospedó 10 noches en agosto de 2021
Respuesta de Jo el 10 sept. 2021
Thank you for the feedback. We are pleased you enjoyed your stay and hope to see you again 😊

10/10 Excelente

Cliente verificado

Viajó en grupo
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The locaction was great, close to Casino and eateries, rooms were clean and nice
Se hospedó 2 noches en julio de 2021
Respuesta de Jo el 6 ago. 2021
Thank you for the feedback. We are pleased you enjoyed your stay.

10/10 Excelente

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Amazing views of the marina such a lovely spot. So convenient to cairns city and esplanade pool. Highly recommend this property
Se hospedó 3 noches en julio de 2021
Respuesta de Jo el 4 ago. 2021
We are so pleased you enjoyed your stay and look forward to seeing you again in the future.

10/10 Excelente

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, estado de la propiedad e instalaciones
Great location, with a lovely view over the marina. Very nice, spacious apartment. Easy check in. Only disappointment was a cold pool and spa.
Se hospedó 2 noches en julio de 2021
Respuesta de Jo el 18 jul. 2021
Thanks for the feedback. We are pleased you enjoyed your stay. We will pass your concerns onto the Hotel.