3 outdoor pools, pool umbrellas, sun loungers

Opiniones sobre Alamanda Palm Cove by Lancemore

5 out of 5
Alamanda Palm Cove by Lancemore
1 Veivers Road, Palm Cove, QLD

Opiniones

9,4

Excepcional

Evaluación: 10 - Excelente. 357 de 490 opiniones" "
Evaluación: 8 - Bueno. 100 de 490 opiniones" "
Evaluación: 6 - Aceptable. 22 de 490 opiniones" "
Evaluación: 4 - Mediocre. 9 de 490 opiniones" "
Evaluación: 2 - Terrible. 2 de 490 opiniones" "

9,2/10

Limpieza

9,6/10

Personal y atención

9,0/10

Servicios

9,0/10

Estado de la propiedad e instalaciones

8,8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Will definitely stay again
Since we arrive Cedric helped us out with the check in. We arrived late at night because of a delay flight. We were tired and Cedric made sure we had a smooth and fast check in so we could get to rest. He was friendly and nice. In the reception there was Avril, she was extremely helpful, friendly and accommodating. She helped us with all our tour booking, gave us recommendations, helped us with our transportation. She was very patiencent and always with a smile ready to help. The restaurant (Nunu) has a delicious breakfast and the staff is also really attentful and friendly. We meet Michelle there, who was wonderful and friendly. Also always with a smile serving us and giving recommendations. Overall the Alameda staff is great and the hotel is super nice.
Se hospedó 7 noches en diciembre de 2017
Respuesta de Cedric el 4 ene. 2018
Dear Alamanda Guest, Thank you very much for taking the time to express your positive feedback following your recent stay at the superb Alamanda Palm Cove. We know it will not be long before you come back! Warm regards, Cedric Lootvoet Guest Relations Manager

8/10 Bueno

IKEGAMI

Se hospedó 4 noches en marzo de 2024
Respuesta de Jo el 7 abr. 2024
Thank you so much for your review. We are looking forward to welcoming you back to Alamanda in the near future.

8/10 Bueno

John

Viajó con su pareja
Le gustó: Limpieza, estado de la propiedad e instalaciones
We loved the property but the hot tub beside the pool was being worked on so there was some noise during the day.
Se hospedó 6 noches en marzo de 2024
Respuesta de Alamanda Team el 13 mar. 2024
Hi JohnThank you for your feedback, and we are so sorry about the construction work happening at the moment.We hope to have the opportunity of welcoming you back to Alamanda in the near future.

10/10 Excelente

David

Le gustó: Limpieza, comodidad de la habitación
Se hospedó 2 noches en enero de 2024
Respuesta de Alamanda Team el 19 feb. 2024
Love your feedback :-)

8/10 Bueno

Nanami

Viajó con su pareja
Le gustó: Limpieza, servicios
Se hospedó 2 noches en diciembre de 2023
Respuesta de The Alamanda Team el 9 ene. 2024
Dear Nanami, Thank you for your review, we are delighted to hear you enjoyed your stay with us, we hope to welcome you back again soon!Kind Regards, The Alamanda Team

10/10 Excelente

Kenzaburo

Se hospedó 3 noches en diciembre de 2023
Respuesta de Alamanda Team el 19 feb. 2024
Thank you so much for your feedback :-)

8/10 Bueno

Domenico

Viajó con su pareja
Le gustó: Limpieza, servicios
close to nthe beach and quitenees
Se hospedó 3 noches en diciembre de 2023
Respuesta de The Alamanda Team el 9 ene. 2024
Dear DomenicoThank you for your review, we are delighted to hear you enjoyed your stay with us, we hope to welcome you back again soon!Kind Regards, The Alamanda Team

10/10 Excelente

Terry

Le gustó: Limpieza, comodidad de la habitación
Se hospedó 1 noche en octubre de 2023
Respuesta de Alamanda Team el 30 oct. 2023
Thank you for the top review.We are looking forward to your next stay with us

6/10 Aceptable

??

No le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 3 noches en octubre de 2023
Respuesta de Alamanda Team el 30 oct. 2023
HiJust checking in to see what we could have done better to get us a better score

4/10 Mediocre

Kevin

Le gustó: Limpieza
No le gustó: Comodidad de la habitación
Good location but very uncomfortable beds resulted in poor sleep.
Se hospedó 4 noches en agosto de 2023

8/10 Bueno

Jeffrey

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones
Stunning location as always with great dining options nearby. Good room but misleading photos as was ground floor not upper floor with balcony. Disappointed the heater was broken in spa/pool and no urgency about fixing it. Needs to be working especially in winter months. Hotel chat system for service inquiries also not working. Not the five star experience we’ve always had here before.
Se hospedó 3 noches en julio de 2023
Respuesta de Alamanda Team el 27 jul. 2023
We appreciate your feedback

10/10 Excelente

Theresa

Viajó con su familia y niños pequeños
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Loved our stay here. Property is a little tired but didn’t take away from our experience. Great for families.
Se hospedó 4 noches en julio de 2023
Respuesta de Alamanda Team el 27 jul. 2023
Thank you for your feedback.

8/10 Bueno

Dugald

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Property very good. NuNu excellent. Cairns Aquarium excellent. Kuranda Butterfly Sanctuary has a sign outside saying open over a picture of a Ulysses Butterfly but after viewing when asked where they were told they haven't had any since 2015!! Mosman Gorge worth the visit.
Se hospedó 4 noches en junio de 2023
Respuesta de Alamanda Team el 3 jul. 2023
Thank you for your review and we hope to see you back at Alamanda in the Future

10/10 Excelente

R Gianna

Le gustó: Limpieza, comodidad de la habitación
Nice and relaxing
My husband and I really enjoyed our stay. It's located in a beautiful walkable area. The staff is very friendly and helpful. We had everything we needed and would stay here again.
Se hospedó 3 noches en marzo de 2023
Respuesta de Alamanda Team el 3 jul. 2023
We are so happy you enjoyed your stay.We are looking forward to welcoming you to Alamanda in the future

8/10 Bueno

Ziguang, Wahroonga

Viajó con su familia y niños pequeños
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Good
Se hospedó 1 noche en junio de 2023
Respuesta de Alamanda Team el 3 jul. 2023
Thank you for your review.We hope to see you soon.

10/10 Excelente

Terrence

Viajó en grupo
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Close to beach
Se hospedó 2 noches en junio de 2023
Respuesta de Alamanda Team el 3 jul. 2023
Thank you for your review.We are looking forward to seeing you back at Alamanda in the future

8/10 Bueno

Rupert

Se hospedó 2 noches en mayo de 2023
Respuesta de Alamanda Team el 27 jul. 2023
Thank you

10/10 Excelente

Mark

Le gustó: Limpieza
Needs a fresh up
Se hospedó 2 noches en mayo de 2023

6/10 Aceptable

Dianne

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 5 noches en marzo de 2023

10/10 Excelente

Tavita

Le gustó: Limpieza, estado de la propiedad e instalaciones
Had an excellent stay at the Alamanda which started from the time we arrived. Room was very spacious and had an ensuite and bathroom. We had the 1 bed suite with pool view which was convieniently located across from the pool on the ground level. Just be aware that there are no lifts so if you happen to have an apartment on the upper levels, you will need to take the stairs. Lots of dining options around which we tried a few during our stay (NuNu, Chill at Portovillo and even the Tavern hidden down a pathway). Will definitely stay next time and bring the entire family!
Se hospedó 3 noches en marzo de 2023
Respuesta de Jo el 30 mar. 2023
Thank you so much for the fantastic feedback. We are looking forward to the opportunity to welcome you back to Alamanda in the near future

10/10 Excelente

Michael

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Amazing resort on a great stretch of beach with tons of delicious food options. The resort itself had a very tropical feel to it and Palm Cove was a great beach that is an easy drive to Cairns.
Se hospedó 5 noches en marzo de 2023
Respuesta de Jo el 21 mar. 2023
Dear MichaelWe are so happy you had a great time, and we hope to have the opportunity to welcoming you back to Alamanda.

10/10 Excelente

Leigh

Le gustó: Limpieza, comodidad de la habitación
Absolutely fantastic. Couldn't fault
Apartment was amazing 11/10. Ultra modern appliances. Super comfort. Fantastic Location
Se hospedó 2 noches en febrero de 2023
Respuesta de Jo el 21 feb. 2023
Dear LeihThank you so much for your feedback. It was a pleasure having you stay with us, and we are looking forward to welcoming you back to Alamanda in the future.

8/10 Bueno

Maria

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Perfect location close to restaurants and right on the beach. Shopping centre about 20 minute walk. Three pool areas. We had suite 1 which is on the beach, would definitely return to Alamanda and ask for the same suite.
Se hospedó 6 noches en enero de 2023
Respuesta de Jo el 21 feb. 2023
Thank you for your great feedback and we are great to hear that you enjoyed yourself.We are looking forward to the opportunity of welcoming you back to Alamanda in the near future.

10/10 Excelente

Anne

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Se hospedó 5 noches en enero de 2023
Respuesta de Jo el 21 mar. 2023
Thank you so much for your review and we are happy ot hear you had a great time.

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Comodidad de la habitación
Se hospedó 3 noches en enero de 2023
Respuesta de Jo el 21 mar. 2023
Thank you so much for your kind review. We are excited to hear you enjoyed yourself

4/10 Mediocre

Sarah

Viajó con su familia
Not the best for travel with a young child
Great location. Lovely staff. Unfortunately for the price I paid I wasn't expecting a room with a set of internal stairs, folding wooden door and window shades and an easily openable door to the balcony which had a low rail and furniture to climb on. Not the best for travel with a young child
Se hospedó 4 noches en octubre de 2022
Respuesta de Jo el 27 oct. 2022
Dear SarahThank you for your feedback, we really appreciate it.We completely understand your feedback about the design of the rooms.

10/10 Excelente

Domenico

Se hospedó 7 noches en septiembre de 2022

10/10 Excelente

trent

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Great location , friendly staff. Perfect for family.
Se hospedó 8 noches en septiembre de 2022
Respuesta de Jo el 22 sept. 2022
Hi Trent;Thank you for your great review and we are excited yo hear you liked it.We are looking forward to welcoming you back in the near future.Warm regards,Joanna

10/10 Excelente

Wendy

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Beautiful property located right on the beach
Se hospedó 2 noches en junio de 2022
Respuesta de Kaye el 6 jun. 2022
Dear Wendy, Thank you for your kind words about the Alamanda. The beachfront location is a tough one to beat. We hope to welcome you back in future. Best Regards, Kaye Acting Assistant Front Office Manager

10/10 Excelente

janine

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
lovely vibe... tropical and cool. big apartment elegant but the stand out was the customer service by the staff. Really outstanding
Se hospedó 6 noches en abril de 2022
Respuesta de Kaye el 18 may. 2022
Dear Janine, Thank you for your kind words about the resort and the staff. We pride outselves in making our guests feel at home here at Alamanda Palm Cove. We hope to welcome you back sometime in future. Kind Regards, Kaye Acting Assistant Front Office Manager

8/10 Bueno

Maria Sheila

Se hospedó 4 noches en abril de 2022

10/10 Excelente

Gordon

Le gustó: Limpieza, comodidad de la habitación
Se hospedó 5 noches en abril de 2022
Respuesta de Kaye - Acting Assistant Front Office Manager el 14 abr. 2022
Dear Gordon Thank you for the stars! We hope to welcome you back sometime soon! Kind Regards, Kaye Acting Assistant Front Office Manager

10/10 Excelente

Bengt

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Grear location, grear service
Se hospedó 5 noches en abril de 2022
Respuesta de Kaye - Acting Assistant Front Office Manager el 14 abr. 2022
Dear Bengt, Thank you for the 5 stars! Indeed, our beachfront location is tough to beat. Our staff do strive to provide the best service here at Alamanda Palm Cove. Hope to welcome you back soon! Best Regards, Kaye Acting Assistant Front Office Manager

10/10 Excelente

Catherine

Le gustó: Limpieza, comodidad de la habitación
Beachfront apartment with a view.
Ground floor beachfront apartment provided easy access to the pools & beach. Sitting on the front deck looking out to the sea was so relaxing. The on-site restaurant was superb as were other restaurants within walking distance. Have already recommended this accommodation to friends.
The view from our deck.
Breakfast at Nunu
Adults pool
Se hospedó 4 noches en abril de 2022
Respuesta de Kaye - Acting Assistant Front Office Manager el 14 abr. 2022
Dear Catherine, Thank you for your kind words and for recommending us to your friends! The beachfront location is definitely a tough one to beat. I'm glad to hear you had a relaxing stay. Hope to welcome you back soon! Kind Regards, Kaye Acting Assistant Front Office Manager

10/10 Excelente

Sarah

Viajó con su pareja
Le gustó: Limpieza, estado de la propiedad e instalaciones
Loved the location and it’s ambient atmosphere. Staff exceptional and the grounds were immaculate.
Se hospedó 6 noches en marzo de 2022
Respuesta de Kaye - Acting Assistant Front Office Manager el 14 abr. 2022
Dear Sarah, Thank you for your kind words about our staff and the grounds.The beachfront location is definitely unbeatable. Hope to welcome you back soon! Kind Regards, Kaye Acting Assistant Front Office Manager

10/10 Excelente

Kezia

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
We got 2 beds apartment facing the pool. It’s very clean and spacious, the house looks super new, the bed is very comfortable We were at the 4th floor, unfortunately this place doesn’t have a lift in case you have big luggage.
Se hospedó 3 noches en marzo de 2022
Respuesta de Tom el 22 mar. 2022
Dear Kezia, Thanks for the great review and i am so glad you had a lovely stay - albeit the stairs only aspect. Hope to welcome you again soon. Kind Regards Tom Kelly Front Office Manager

10/10 Excelente

anna

Viajó en grupo
Le gustó: Servicios, estado de la propiedad e instalaciones
This was my second stay at this property and once again I loved every moment. Booked 2 bedroom sea view room and it was amazing Great views, large balcony, spacious rooms.Very clean and comfortable beds This is a beautiful looking hotel with gorgeous gardens There are 3 pools.Such a relaxing property Special big thank you to staff member Dan who went out of his way. Extremely polite and professional
Se hospedó 3 noches en febrero de 2022
Respuesta de Dan el 7 mar. 2022
Hi Anna, Thank you for your kind review :) We are delighted to hear you had a great time! Looking forward to welcoming you in the near future.

10/10 Excelente

Michelle

Viajó con su familia
Le gustó: Servicios, estado de la propiedad e instalaciones
Amazing Location. The property is well looked after. Beautiful reception staff. Complimentary up grade and late checkout. The staff went above and beyond to make us welcome and super comfortable. Highly recommend Alamanda.
Se hospedó 6 noches en febrero de 2022
Respuesta de Tom el 12 feb. 2022
Dear Michelle, Thanks for your lovely review. We pride ourselves on our service and making sure our guests have a great time so great to read the feedback - really drives the team. Hope to welcome you again soon Kidn Regards Tom Kelly Front Office Manager

8/10 Bueno

Myles

Viajó con su pareja, Viajó en grupo
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en enero de 2022
Respuesta de Tom el 4 feb. 2022
Thanks for the stars Myles Kind Regards Tom Kelly Front Office Manager

10/10 Excelente

Linda

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
First time staying here with my husband and no kids! Location is perfect and the surrounds are beautiful. Walking distance to everything. Staff were really lovely. We were upgraded to a 2 bedroom which was lovely but really way to big for our needs. The furniture is really ageing and not really what you’d expect for 5 star. The built in lounge probably the most uncomfortable lounge I’ve ever sat on! Kitchen was lovely. The pools were great and temperature was perfect. Glad it had an adults only pool however it could use some umbrellas over the lounges as there was no sun protection. The pool menu very limited with just crisps and limited drinks. Overall a great stay and would come back again.
Se hospedó 3 noches en enero de 2022
Respuesta de Tom el 30 ene. 2022
Dear Linda, Thanks for your lovely review and honest feedback which i will pass on. So glad we will get to welcome you again. Kind regards Tom Kelly Front Office Manager

10/10 Excelente

Peter

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The location right on the beautiful Palm Cove Beach
Se hospedó 4 noches en noviembre de 2021
Respuesta de Tom el 5 dic. 2021
Dear Peter, Thanks so much for your review. Its great to see you had a lovely time. Hopefully we get to welcome you up again soon. All the best. Tom Kelly Front Office Manager

10/10 Excelente

Brian

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Se hospedó 3 noches en octubre de 2021

10/10 Excelente

MICHAEL

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Beach access without a road, adult only pool. Room service was great, and apartment was really spacious.
Se hospedó 8 noches en septiembre de 2021
Respuesta de Tom el 11 oct. 2021
Dear Michael, Thanks for your lovely response. So glad you had a wonderful stay and hope to welcome you again soon! Tom Kelly Front Office Manager

10/10 Excelente

Michelle

Viajó con su familia
Le gustó: Limpieza, comodidad de la habitación
Se hospedó 5 noches en junio de 2021
Respuesta de Tom el 7 jul. 2021
Dear Michelle, Thanks for your lovely score. Glad to see you had an excellent stay. Look forward to welcoming you again soon Tom Kelly Front Office Manager

10/10 Excelente

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The location is superb. Accommodation very nice. Hopefully will be back.
Se hospedó 7 noches en mayo de 2021
Respuesta de Tom el 18 may. 2021
Dear Guest, Thanks so much for your lovely review. I look forward to welcoming you back! Kind Regards Tom Kelly Front Office Manager

6/10 Aceptable

Cliente verificado

Viajó con su pareja, Viajó con su familia
Best location in Palm Cove ..... Staff were very good Restaurant and Room service were practically non-existent
Se hospedó 3 noches en mayo de 2021
Respuesta de Tom el 18 may. 2021
Dear Guest, Thanks for the review and so glad you felt the restaurant and room service was non-existent. We are working on increasing our offerings in room service so by the time you return you will notice a change. Until next time, all the best. Tom Kelly Front Office Manager

8/10 Bueno

Cliente verificado

Viajó con su familia y niños pequeños
Le gustó: Limpieza
Fantastic room setup for what we needed (3 adults, 1 teenager, preschooler and an infant) and the baby items they provide make for a very comfortable stay. Keeping on top of some of the room maintenance, including the condition of the games room and going back when the gym is reopen would improve the experience
Se hospedó 7 noches en abril de 2021
Respuesta de Tom el 9 may. 2021
Dear Guest, Thanks so much for your lovely review and glad you had a great stay albeit the games room and gym. We are looking into a full refurbishment of the games room and gym so hopefully by your next stay we will have this sorted. Kind regards Tom Kelly Front Office Manager

10/10 Excelente

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Fabulous location right on the beach, lovely views from our apartment with full width windows, rainforest views from the bedroom, our suite was spacious enough to entertain 4 guests Staff were friendly and helpful and we had a very relaxing stay
Se hospedó 2 noches en abril de 2021
Respuesta de Tom el 9 may. 2021
Dear Guest, Thanks for your lovely review - Its always great to read that our staff are providing the service we expect (never had my doubts :)) Also agree the views from the rooms are stunning be it beach front or tropical gardens/pool view. Hope to welcome you back soon. Tom Kelly Front Office Manager

10/10 Excelente

Sandra

Le gustó: Limpieza, comodidad de la habitación
Lovely Couples retreat!
The staff were amazing and our stay was great! Especially the couples massage. Loved the Nespresso coffee machine...The only thing was the layout of the apt. No toilet in the main living areas. Too many stairs!!! Wonderful to step straight out to the beach!
Amazing sunrise, view from our room!
Se hospedó 3 noches en febrero de 2021

10/10 Excelente

Francisco, Melbourne

Viajó con su familia y niños pequeños
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Friendly staff, perfect location, so clean. Restaurant based at the hotel was fantastic. The pools were awesome. Will be back
Se hospedó 4 noches en enero de 2021
Respuesta de Dan el 18 ene. 2021
Dear Francisco, Thank you for your kind review! We are very delighted to hear you enjoyed your stay and look forward to welcoming you back :) Best regards, Dan