Glad you enjoyed your stay. We have a variety of pillows. We also put spares in the cupboard.

We are a small family run motel. We do our own cleaning, hence why the office was locked. We are always onsite & there is a sign on the door to ring bell for assistance. Check in is 2pm only & no we do not store luggage as it is a liability. If you had asked in advance you would have known this. Lucky you didn't leave your luggage than, if management looked untrustworthy. Thats a little judgmental.

Sorry about the noisy fridge & broken swing flap. I would say most fridges are noisy, people just don't hear them as they are usually in the kitchen not the bedroom. To replace the swing flap is to replace the whole aircon unfortunately.

You did book a pet friendly room & when you said no, I meant that maybe you booked it cause it was our last room, which happens often. Unfortunately when that happens people don't read it properly & then complain. I apologise for the smell. We do our best with the pet rooms. Sorry we do not have flannels or dish cloths. We did not realise that the basin had no cold water as our vanities have recently been upgraded. Thank you for informing us.