We were very disappointed with our stay at this property, especially considering the price paid and the way it was advertised. Unfortunately, the experience did not reflect what was shown in the listing.•Basic amenities were missing: no shower gel, shampoo, conditioner, extra towels, toilet paper, or kitchen essentials. This felt extremely stingy given the cost of the rental.•The property was not clean upon arrival. We found multiple dead flies and numerous spiders in every room, despite all the windows being closed. This was particularly distressing as one of us has a severe phobia.•The shower never reached a comfortable warm temperature, and both the oven and induction hob did not work properly, making cooking frustrating.•The beds were old and very creaky, and overall the house felt dated, tired, and worn out. It looked nothing like the photos on the listing.•Directions to the property and the house description were inaccurate, causing confusion and delays.•We were also asked to strip the bedding at check-out but was told this was not done properly.•To make matters worse, we were charged an additional 25 for being 10 minutes over check-out, despite following instructions and having no grace period offered—especially unreasonable given the number of issues we faced. Overall, this property was misrepresented, poorly maintained, and lacking in hospitality. For the price, we expected a much higher standard and a more professional level of service.