This is a great property; however, we have been visiting the island for 20 years, and we decided to give a new business a try. Could not get in our room because door code world not work, and when we repeatedly called the number, the extension for emergency check in did not even exist. It was Xmas night at 8:00pm. No one answered. Did not get a call back until 11:30pm. Had already made alternate sleeping arrangements, and they did not offer to pay for any inconvenience! Only offered to compensate the night that we obviously COULD NOT get into room! DUH! Poor business practice! Plenty of other places on the island, which would offer extended recompense due to the circumstances. Disappointed to say the least. We will go back to our old faithfuls who take care of us.