Good afternoon. We rented a home for two weeks and checked out on 4/3/26. We would like to thank you for responding to our requests and issues. The alternative heat system for the pool and hot tub was never resolved, nor evidently could it be resolved. As soon as the heat was switched to the pool, the hot tub would lose all its heat making the temp to the pool go down withing 30 minutes. The pool never got up to 90 degrees. Two things I would suggest. One, let everybody know you cannot have a hot tub at the same time as you are trying to heat the pool. Second, put a book together as most other rentals to give instructions for the washer and dryer, the TVs, the pool and hot tub situation switching back and forth, and the unusual stove and oven. Those things from the beginning would have been very helpful. I personally spent too much of my vacation time waiting on repairs or trying to fix something. We left one day early. From all the time we spent, I feel like a 5,000 refund would be fair. Let me know your thoughts.Jimm Nidlinger