HIGHS: Great location & layout; Well-stocked kitchen; Flawless WiFi internet LOWS: Broken hot hub, Broken coffee maker, Broken fire pit. Other reviews reveal that this is a great place normally, and that is likely true. However, our limited vacation time was marred with increasing problems with the property. We were told of the hot tub being closed only during our drive up to start our vacation. We specifically searched VRBO for places with hot tubs, so that was a poor start. After being told it would be fixed in a day, we had to ask for updates constantly on the repair. No one ever came to repair it during our entire stay. We also found the coffee maker in the same broken condition as the review from Harold A. in August of 2019. Is it difficult to replace a $30 drip coffee maker in a year? The firepit control mounting is broken, making it nearly impossible to use the gas firepit. We also found a used band-aid and cigar on the screened-in porch during this pandemic. There were other maintenance items which were less important, but uncovering new problems each day on vacation is not what you expect at these premium prices. While the manager was responsive, the issues remained. As long as you are not looking for a hot tub, fire pit, or coffee on your northern Michigan escape, this will be the place for you. We were refunded about 1% of our rental cost by NME, but I feel this is not enough compensation given the issues we experienced and vacation time we cannot repeat.
