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Opiniones sobre ibis budget Birmingham Centre

2.5 out of 5
ibis budget Birmingham Centre
1 Great Colmore Street, Birmingham, England

Opiniones

7,2

Bueno

Evaluación: 10 - Excelente. 319 de 1006 opiniones" "
Evaluación: 8 - Bueno. 284 de 1006 opiniones" "
Evaluación: 6 - Aceptable. 173 de 1006 opiniones" "
Evaluación: 4 - Mediocre. 113 de 1006 opiniones" "
Evaluación: 2 - Terrible. 117 de 1006 opiniones" "

7,6/10

Limpieza

8,0/10

Personal y atención

6,6/10

Servicios

6,8/10

Estado de la propiedad e instalaciones

7,2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Cliente verificado

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en agosto de 2023
Respuesta de reception el 24 ago. 2023
Thank you so much for you positive feedback it is much appreciated

10/10 Excelente

Sergio

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en abril de 2023
Respuesta de reception el 10 abr. 2023
We very much appreciate your comments regarding your stay at the ibis budget Birmingham Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

4/10 Mediocre

Sara

Viajó con su pareja
Le gustó: Limpieza
No le gustó: Servicios, estado de la propiedad e instalaciones
Muy básica la habitación
Respuesta de reception el 23 ene. 2023
Thank you for taking the time to tell us about your experience at the ibis budget Birmingham Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

8/10 Bueno

Felix

Viajó en grupo
Le gustó: Limpieza, personal y atención
Buen hotel por el precio pagado
Habitación básica pero vale la pena por lo pagado. Parece un poco como un camarote dd barco pero repetiría la estancia.
Se hospedó 3 noches en agosto de 2022
Respuesta de reception el 17 ago. 2022
We very much appreciate your comments regarding your stay at the ibis budget Birmingham Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

4/10 Mediocre

Adam

Viajó con su pareja
No le gustó: Servicios, estado de la propiedad e instalaciones
Not worth the money paid for the room. The room was basic, the door locks didn’t work properly so ended up back down at reception 3 times. One to miss I would suggest!
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Yasmin

Viajó con su familia, Viajó en grupo
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Was clean, and convenient to the O2 academy the room was cute and the two hotel staff we spoke to we’re helpful
Se hospedó 1 noche en marzo de 2024

4/10 Mediocre

Umme

Se hospedó 1 noche en abril de 2024

8/10 Bueno

Norman

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very well run and clean budget hotel. Friendly and helpful staff.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Tracey

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We booked an overnight stay as we had a concert. It was literally a 2 min walk to the o2 and about a 10 min or less walk to the town centre. It was cheap and cheerful pretty basic but it was really good for us and what we needed it for. Staff were really nice. No complaints from us.
Se hospedó 1 noche en abril de 2024
Respuesta de Emma/shift leader el 27 abr. 2024
Thank you so much for your feedback it is so nice nice hear such positive feedback. We hope to welcome you again soon.

8/10 Bueno

Deanne

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Easy check in, polite staff, clean rooms and good location, great for O2 academy.
Se hospedó 1 noche en abril de 2024
Respuesta de Emma/shift leader el 27 abr. 2024
Thank you for your kind words. we really appreciate it. We hope to welcome you again soon.

10/10 Excelente

Andrew

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Good
Se hospedó 1 noche en abril de 2024
Respuesta de Emma/shift leader el 27 abr. 2024
Thank you for your feedback it is very much appreciated we hope to welcome you again on your next visit to Birmingham

10/10 Excelente

Rohilla

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 5 noches en abril de 2024
Respuesta de Emma/shift leader el 14 abr. 2024
Thank you

8/10 Bueno

Helen

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff very friendly, facilities fine.. short walk to the restaurants etc.
Se hospedó 1 noche en abril de 2024
Respuesta de Emma/shift leader el 14 abr. 2024
Thank you so much for the feedback

10/10 Excelente

Laurie

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great atmosphere / friendly efficient jolly staff/ easy to find/ nice breakfast options / Thankyou
Se hospedó 2 noches en abril de 2024
Respuesta de Emma/shift leader el 14 abr. 2024
Thank you so much for the kind words

10/10 Excelente

Selina

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Spent one night, can’t complain
Se hospedó 1 noche en abril de 2024
Respuesta de Emma/shift leader el 14 abr. 2024
Thank you

6/10 Aceptable

Stephen, Coventry

Se hospedó 1 noche en abril de 2024

10/10 Excelente

Stephen

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The receptionist went out of her way to help.
Se hospedó 1 noche en abril de 2024
Respuesta de Emma/shift leader el 8 abr. 2024
Thank you so much for the amazing feedback

6/10 Aceptable

Kieran

Viajó en grupo
Le gustó: Limpieza, personal y atención
Hotel was affordable and clean! Staff were friendly and helpful, however the key cards to get around the hotel rarely worked and you had to go back to reception to get them fixed. The area around the hotel was good in general, however there were a few occasions where some guests were followed by teenagers and other times where people would be urinating in public right opposite the hotel
Se hospedó 3 noches en marzo de 2024
Respuesta de Emma/shift leader el 6 abr. 2024
Thank you for the feedback

6/10 Aceptable

Erik

Viajó con su familia
reasonable location, just adjacent to china town with lots of asian restaurants; room size small as expected
Se hospedó 2 noches en marzo de 2024
Respuesta de Emma/shift leader el 27 mar. 2024
Thankyou so much for the feedback and kind words

8/10 Bueno

Tracy

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Really handy for the O2 Academy
Se hospedó 1 noche en marzo de 2024
Respuesta de Emma/shift leader el 27 mar. 2024
thank you

10/10 Excelente

Tracy

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Close to shops and friendly staff
Se hospedó 2 noches en marzo de 2024
Respuesta de Emma/shift leader el 27 mar. 2024
we are so happy our hotel was good for you

8/10 Bueno

David

Se hospedó 2 noches en marzo de 2024
Respuesta de Emma/shift leader el 14 abr. 2024
Thank you

6/10 Aceptable

Masashi

Se hospedó 5 noches en marzo de 2024
Respuesta de Emma/shift leader el 27 mar. 2024
thank you

8/10 Bueno

Maria

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Cheap and cheerful and right next to 02 academy. And about 10 mins to station.
Se hospedó 1 noche en marzo de 2024
Respuesta de Emma/shift leader el 27 mar. 2024
yes!!!great description, thank you so much

10/10 Excelente

Grace

Se hospedó 1 noche en marzo de 2024
Respuesta de Emma/shift leader el 8 abr. 2024
Thank you so much for the amazing score

10/10 Excelente

Peter

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Just an overnight stay
Se hospedó 1 noche en marzo de 2024
Respuesta de reception el 18 mar. 2024
Thank you for you feedback it is much appreciated we hope to welcome you again soon

10/10 Excelente

Cai

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de reception el 18 mar. 2024
Thank you for you feedback it is much appreciated we hope to welcome you again soon

10/10 Excelente

Nina

Se hospedó 1 noche en marzo de 2024
Respuesta de Emma/shift leader el 6 abr. 2024
Thank you so much

8/10 Bueno

Alex

Viajó por negocios
Le gustó: Limpieza
Great location, it has everyone you expect from a budget hotel !
Se hospedó 1 noche en marzo de 2024
Respuesta de Emma/shift leader el 14 mar. 2024
It is always a pleasure to receive positive feedback. I will share your feedback with the rest of our team. They will really appreciate it.We hope you had a wonderful city trip and will visit us again. We are looking forward to your next stay with us!

6/10 Aceptable

Joseph

Viajó con su familia
Le gustó: Limpieza
No le gustó: Estado de la propiedad e instalaciones
Property itself was fine, bit dated. The reason for the low review is because of the locks and entry system into the room. Staff not very willing to help. The other guests we spoke to also had the same problem. These would need to be updated as not very accessible, both in a literal sense, and in a disability sense. Being able to physically get into the room shouldnt feel like you're doing a puzzle.
Se hospedó 2 noches en marzo de 2024
Respuesta de reception el 14 mar. 2024
Thank you for your feedback we are sorry your stay was marred by the door locks, we really appreciate your feedback and hope to welcome you again in the future

4/10 Mediocre

Paula

Le gustó: Personal y atención
Se hospedó 1 noche en marzo de 2024

2/10 Terrible

Tagreed

Se hospedó 1 noche en febrero de 2024
Respuesta de Emma/shift leader el 27 mar. 2024
thank you

2/10 Terrible

Rebecca

Viajó con su pareja
No le gustó: Servicios
Awful, hair in my bed sheet, floors aren’t laminated like in the pictures, wasn’t clean, if you come here you will most definitely need slippers, the room is tiny, toilet paper is like sand paper and there no kettle or coffee either, which really annoyed me, I had to get dressed go downstairs and buy one, will not stay here again
Se hospedó 1 noche en marzo de 2024
Respuesta de reception el 6 mar. 2024
Thank you very much for staying with us and for sharing your feedback and concerns. We are sorry to hear that you were a bit disappointed with your stay. Your opinion is very valuable to us as we strive to provide a superior service experience. If you are not happy with the room it is always possible to request a room change (depending on availability) or assistance from our housekeeping or maintenance department in case of any problems.We hope you will visit us again, so we are able to serve you better.

2/10 Terrible

Heather

Viajó por negocios
No le gustó: Limpieza, personal y atención
The young lady checking me in was bored, lazy and not an asset to the ibis. I asked for a quiet room away from the traffic. She gave me a room on the first floor (clearly full of hen party and stag party people, who came home all hours and work me up several times. She was giving other guests checking in rooms on other, higher floors so there was capacity. Then, the first key she gave me (Room No. 130) didn’t work twice. No word of apology that I had to approach the checking desk three times before I got into my room. Not one word of apology. It was as if she was doing me a favour. It was only when I said that I’d take a refund if the third attempt didn’t work that she changed the room and, surprise!!!, the key did work for room No. 148. She clearly thought it amusing to destroy years of appreciation for the ibis brand in one bad experience. Sad that the ibis has come to this. The young man in night duty was great, by contrast, letting me in at 9:00pm. But, too late. First impressions count. Would never pay £107 for such an overall poor experience again. Lack of professionalism, lack of manners, lack of work ethic and lack of care of her employer’s brand. More interested in being on her mobile phone when she left the desk unattended (I had to wait for her on my last attempt to get in my room). Not sure how she thinks the ibis pay her wages each month. Finally, the room was not very clean and worse, for me, it was cold all night with a noisy air con for heating.
Se hospedó 1 noche en marzo de 2024
Respuesta de Emma/shift leader el 3 mar. 2024
Good morningThanks for the feedback and we will act on this accordingly

10/10 Excelente

Millon

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en febrero de 2024
Respuesta de Emma/shift leader el 6 mar. 2024
Thank you very much for your nice review and for your recommendation. It is always a pleasure to receive positive feedback. I will share your feedback with the rest of our team. They will really appreciate it.We hope you had a wonderful city trip and will visit us again. We are looking forward to your next stay with us!

10/10 Excelente

Jack

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Affordable and a good walkable location for Birmingham. Friendly reception staff and nice quiet and clean rooms. Simple and small but clean and comfortable with nice hot shower.
Se hospedó 2 noches en febrero de 2024
Respuesta de Emma/shift leader el 2 mar. 2024
Thank you for the feedback

10/10 Excelente

Nicola

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Emma/shift leader el 2 mar. 2024
Thank you

2/10 Terrible

ChengCheng

Viajó por negocios
No le gustó: Limpieza, estado de la propiedad e instalaciones
the key always no working
Se hospedó 2 noches en febrero de 2024
Respuesta de Emma/shift leader el 2 mar. 2024
Thank s for the feedback

8/10 Bueno

Benjamin

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en febrero de 2024
Respuesta de reception el 22 feb. 2024
We very much appreciate your comments regarding your stay at the ibis budget Birmingham Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Bueno

Alison

Viajó en grupo
Le gustó: Limpieza, personal y atención
Chose this hotel for a simple place to sleep after a late night out close by and didn't expect much in the way of luxury. All we wanted was a clean and comfortable stay and we were pleasantly surprised after reading some of the reviews. Staff welcoming friendly and helpful. The room was small and basic but nice, bright and clean. We had a separate loo and (pod) shower that had great pressure. Hot drinks and snacks available downstairs 24hrs, parking on-site. Perfect for a budget hotel.
Se hospedó 1 noche en febrero de 2024
Respuesta de Emma/shift leader el 22 feb. 2024
We very much appreciate your comments regarding your stay at the ibis budget Birmingham Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

2/10 Terrible

Chloe

No le gustó: Limpieza
Se hospedó 1 noche en febrero de 2024
Respuesta de reception el 22 feb. 2024
Thank you for taking the time to tell us about your experience at the ibis budget Birmingham Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

6/10 Aceptable

Nigel

Viajó con su pareja
Le gustó: Limpieza, personal y atención
Staf brilliant but didn't realise that budget meant very basic. Crap mattress and pillows no teas or coffee in rooms and keyless entries were useless as everyone was having problems with them. Also didn't realise that parking was extra on top. Won't be staying again
Se hospedó 2 noches en febrero de 2024
Respuesta de Emma/shift leader el 17 feb. 2024
Thank you for the feedback we really appreciate it

8/10 Bueno

Frank

Viajó con su pareja
Le gustó: Limpieza, personal y atención
Considering the location (by a major road) the hotel was on a quieter side road which made it good for pedestrians. Room size was a bit on the small size, and 'one colour' scheme was a bit stark, but overall was fine for a budget hotel. TV and shower were easy to work, and efficient. Heating system was complicated, and could be noisy, but staff were friendly at showing us how it worked.
Se hospedó 3 noches en febrero de 2024
Respuesta de Emma/shift leader el 17 feb. 2024
Thank you for the feedback we really appreciate it

4/10 Mediocre

Dee

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Dirty rooms sticky floors rooms are tiny beds really uncomfortable
Se hospedó 1 noche en enero de 2024
Respuesta de emma el 5 feb. 2024
we are sorry to hear of these issues, just to note we do have 24 hour reception for your convenience to report, so we can resolve

4/10 Mediocre

Georgina

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Don't bother booking here
Stayed here years ago and had a bad experience but thought I would give it another chance. Only 1 tiny lift working so had to wait for lift to go up and down a few times before we could get in. Corridors filthy, carpets looked like they could do with a good clean. Smelt of smoking on my floor and even heard a dog barking. Car park is not big enough. I payed £8 to park when I arrived then went out for the evening. When I got back car park gate was locked and I was told by 2 rather rude staff I couldn't park in there as it was full. Ended up having to park on a residential street. Reception staff did give me my £8 back but very grudgingly. While I was getting this sorted a family was asking for their money back for their room and leaving because their room was so noisy. I will definitely not be making the mistake of going there again.
Se hospedó 1 noche en enero de 2024
Respuesta de emma el 5 feb. 2024
we are sorry to hear of these issues

2/10 Terrible

Shona

No le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de emma el 5 feb. 2024
thank you for the feedback

10/10 Excelente

Usman

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice
Se hospedó 1 noche en enero de 2024
Respuesta de emma el 5 feb. 2024
Thank you for the feedback

10/10 Excelente

Cliente verificado

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en enero de 2024
Respuesta de emma el 5 feb. 2024
Thank you for the feedback

2/10 Terrible

Kasir

Se hospedó 1 noche en enero de 2024
Respuesta de Emma/shift leader el 27 mar. 2024
thank you

10/10 Excelente

Noor

Se hospedó 1 noche en enero de 2024
Respuesta de Emma/shift leader el 27 mar. 2024
thank you