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Opiniones sobre Sinabung Hills Berastagi

3.5 out of 5
Sinabung Hills Berastagi
Jl. Kolam Renang, Berastagi, North Sumatra

Opiniones

7,8

Bueno

Evaluación: 10 - Excelente. 5 de 32 opiniones" "
Evaluación: 8 - Bueno. 22 de 32 opiniones" "
Evaluación: 6 - Aceptable. 2 de 32 opiniones" "
Evaluación: 4 - Mediocre. 2 de 32 opiniones" "
Evaluación: 2 - Terrible. 1 de 32 opiniones" "

7,8/10

Limpieza

8,2/10

Personal y atención

4,8/10

Servicios

7,6/10

Estado de la propiedad e instalaciones

7,0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

YENCHAIN

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
感覺很好
我得飯店非常好的服務，她知道我們來自台灣並用中文交談，偶爾會用台灣話聊一下。他們推薦一位非常棒的導遊帶領我們火山徒步旅行：
Se hospedó 1 noche en febrero de 2024

4/10 Mediocre

Ricardo

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
We couldn't sleep during our stay. The noises around 9.30pm till 11.30pm. The nice about the hotel view and garden are beautiful. The hotel need renovations.
Se hospedó 2 noches en enero de 2024
Respuesta de Edi Sp el 8 feb. 2024
Thank you very much for your reviewWe apologize for your inconvenience during your stay with usWe will make it better service in the future.Best regards

8/10 Bueno

Andreas

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
It has a clean, beautiful swimming pool and playground for kids. The spring mattress is a bit soft and pillows are too firm.
Se hospedó 1 noche en agosto de 2023

4/10 Mediocre

Madelief

Viajó con su familia
No le gustó: Servicios, estado de la propiedad e instalaciones
Vervallen hotel, is toe aan vernieuwing, personeel is aardig maar iets te aanwezig. Ze bedoelen het goed, maar je voelt je erg bekeken, niet helemaal op je gemak. Restaurant is wel prima. Kamers zien er prima uit, douchen met warm water kan alleen tussen 17.00-22.00.
Se hospedó 2 noches en agosto de 2023

8/10 Bueno

SOPHIE

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excellent service et immense parc
Grand hôtel avec un service attentif et compétent. Idéal avec des enfants car très grand parc, avec des jeux pour enfants et grande piscine.
Se hospedó 2 noches en agosto de 2023

8/10 Bueno

Octaviany

Se hospedó 1 noche en junio de 2023

2/10 Terrible

Hiroki

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
No le gustó: Servicios
Front desk staffs could not confirm my payment completion because Expedia had not informed that I have already paid by credit card. They need the confirmation but in vain. We spent more than 1.5 hour at the frontdesk for check-in. Finally I had to agree to pay a deposit till the payment is confirmed. What is worse, it happened on not only me but my colleague. I used an operator chat to solve, whenver I asked them one thing, like "Call to my mobile phone", "Please send e-mail to confirm the payment in Englis", "Please call to the front desk", they alwayreply, "Please wait 15minutes". You should know this hotel located longer than 2 hour drive from city center and it surely let you tired. The time for check in truly damages everyone. Wi-Fi is only at the lobby. Actually they have an Wi-Fi equipment for the guest rooms but they are not working. If you need Wi-Fi, you need to get down to the hotel lobby.
Se hospedó 1 noche en junio de 2022

10/10 Excelente

Afifah

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excellent!
Awesome!!
Se hospedó 1 noche en noviembre de 2019

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
I enjoyed my time at this hotel. They provide free water daily which is nice. The bathroom includes a western style toilet, which is good for me. Hot water isn't available 24 hours a day, so make sure you note the times it's available if you want to enjoy a hot shower. My main concern was that my sheets weren't changed unless I requested it. I had to place my sheets in the hotel provided laundry bag before I received new sheets. The on site restaurant had fantastic food and decently priced as well. The room had an american style plug in the bathroom and european style plugs in the bedroom. I brought my own adaptor, but they have some available on request. Overall, this was a good stay and I would definitely book again.
Se hospedó 12 noches en diciembre de 2019

8/10 Bueno

Nick

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en agosto de 2019

10/10 Excelente

Ponganan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Old but okay
old hotel but beautiful scene, clean and quiet.
Se hospedó 2 noches en marzo de 2019

6/10 Aceptable

ZAWIE

Le gustó: Personal y atención
good scenery hotel for 1 or 2 days but not for long stay. No lift provided, so it is not practical for having heavy luggage or many luggage, old person, disable person.
Se hospedó 1 noche en enero de 2019

8/10 Bueno

MOHD KASIHMUDDIN

Hotel view is great. Facilities are also good. Staffs are nice except for counter staff a bit cocky. This hotel is good especially for people who want privacy because it is away from the main street of Brestagi.
Se hospedó 2 noches en noviembre de 2018

8/10 Bueno

Richard, No planning

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Next time we will purchase in package booking. Now very expensive.
Se hospedó 2 noches en octubre de 2018

8/10 Bueno

Kiki

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en agosto de 2018

8/10 Bueno

Bebin, Jakarta

Near the fruit market
there is no lift, for elderly mightbe difficult to reach 2nd and 3rd floor
Se hospedó 1 noche en agosto de 2018

8/10 Bueno

Hristo, Sofia, Bulgaria

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
This hotel is in a quiet area a bit out of the city of Berastegi. It has a resort atmosphere with a wonderful pool and amazing view.
Se hospedó 1 noche en junio de 2018
Respuesta de Edi Sp el 27 jun. 2018
Dear our valuable guest Thank you for staying with Sinabung Hills We always need your support to improve our service for our guest satisfaction. Once more thank you and appreciate for being one of our valuable guest. Regards

8/10 Bueno

susi

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
cukup menyenangkan
overall menyenangkan, hanya saja hotel ini tidak memiliki lift. akan lebih baik jika ada lift sehingga memudahkan bagi orang tua. apalagi hotel ini memiliki 3 lantai, cukup melelahkan bagi orang tua untuk naik turun 3 lantai. Wifi juga kalau bisa diperluas, karena hanya mencakup are lobby, di dalam kamar tidak tercover wifi.
Se hospedó 1 noche en mayo de 2018

6/10 Aceptable

Cliente verificado

No le gustó: Limpieza, estado de la propiedad e instalaciones

10/10 Excelente

Jan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excellent Hotel with Staff to Match
From the time we checked in until our departure, the staff was uniformly friendly, accommodating, and extremely helpful. The hotel is in excellent condition, the room generous, and the breakfast a feast. The only negative is that the WiFi did not serve the room, and we needed to go into the hallway or lobby for service. Other than that, the hotel can be recommended without reservations.
Se hospedó 1 noche en febrero de 2018
Respuesta de Edi Sp el 20 feb. 2018
Dear Sir/Mdm, Thank you for being one of our valuable guest. We believe there are still many things we need to improve in the future. We waiting for your next visit with your other group to stay with us. Best regards.

8/10 Bueno

Paul, Wellington, New ZEALAND

Le gustó: Limpieza, personal y atención, comodidad de la habitación
Pleasant hotel.
Friendly and helpful staff. Not all spoke English but then I don’t speak Indonesian yet we still understood each other. No hot water at certain times and when it did, not a lot of pressure, and no internet in rooms, only in public areas. Meal portions were a bit small. Room service was quick. Could do with a folder in the rooms outlining what’s on offer and what to see and costs. Pretty good value though as it didn’t cost the earth.
Se hospedó 3 noches en enero de 2018

8/10 Bueno

jonwi

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Good hotel
Room grooming need improvement and price need adjustment for better values for the guest to stay, need some renovation for old rooms. For a better stay.
Se hospedó 1 noche en julio de 2017

8/10 Bueno

NJ, Kuala Lumpur, Malaysia

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Spacious Room, Wonderful Scenery & Great Breakfast
We enjoyed our stay at Sinabung Hills Berastagi. The room that I booked is so spacious (Superior Room). It could fit another 1-2 guest & you can request for the extra bed with reasonable price (it comes along with the breakfast buffet). There's no elevator here but it's not a problem to me (I believe it is due to its location that isn't far from volcanic Sinabung mountain). There's a wide selection of breakfast buffet, suits my taste. The hotel overall ambiance is great and the views are breathtaking. We even get the chance to watch the eruption of Mount Sinabung - It's an amazing sight & opportunity for me. Due to that, some area of the hotel especially the garden is covered with ashes (the hotel staffs work really hard to keep the place as clean as possible, we saw them cleaning & sweeping). Oddly, me & my family enjoyed experiencing this (however stay indoor during the eruption to prevent yourself getting caught with the ashes or dust. Keep your window closed to prevent the dust from getting inside your room). The room service is great, I ordered a meal at night. We'll definitely stay here if we come here again.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Nice, Spacious Hotel.
No Wifi in the room. The internet Wifi only available in common area. Room is spacious. Normal Breakfast served.

8/10 Bueno

Penk, K

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Nice hotel with great scenery
It was a good stay for the price we paid. Thought it will be good if the staff could at least bring some assurance to hotel guests when.slight earthquake happened.

8/10 Bueno

Ooi

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Clean,comfortable and well maintained.
We enjoyed our stay at Sinabung Hills Berastagi,a well maintained resort with wonderful landscape and garden.Suitable for family with kids as there is a huge garden for them to play around.Nice swimming pool available but often the weather is too cold for us to swim.Hotel management told us that hot water bath supply only available from 5pm to 10pm,however upon my family request they are willing to help and open the hot water supple for us.Big room.Just the water stream for bathe was too weak.Restaurant provide nice local/chinese cooking but the western food was disappointing.

8/10 Bueno

Sri Ulina

Le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación

8/10 Bueno

Johnny, Singapore

Le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Father-and-son getaway
It was a one-night stay and the only disappointment is the lack of wifi. While the room is big and airy, the toilet definitely needs some upgrading. The hotel overall ambience is great and the views stunning. Will definitely return to stay if the opportunity arises.

10/10 Excelente

Andy, Medan, North Sumatra

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Cozy, Clean, Hospitable - Suitable for Family Trip
We planned the trip in early December 2015; checked in few nights before New Year's Eve. The Cleaning officer was helpful by lending his lighter before we started the little fireworks play. And While we had idr100k bank notes, the Receptionist immediately assisted to exchange smaller banknotes to pay-out the local 'horse-riding' service for the children. Overall, it was a splendid hotel with Great Mountain view, soothing ambience, with reasonable fare It will be great to re-visit Sinabung Hills again on our next visit
Dear Mr Andy Warmest greetings Thank you for your attention and staying with our hotel, waiting for your next visit in the future. Best regards Sinabung Hills

8/10 Bueno

kok, sumut

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Pengalaman di sinabung hills resort
Bagus

8/10 Bueno

Serge-Marie, Paris

Le gustó: Personal y atención, comodidad de la habitación
Hotel Sinabung Berastagi
Bon hotel, situé dans un très beau parc avec piscine. Chambre confortable, avec balcon. Personnel aimable et efficace. Helas la salle de bain est vieillote, et pas très propre